You need to work on the app and verification. Trying to do it at night in the car is very difficult and this was in a rough nieghborhood.
Andrew M
Customer Reviews for City Wide Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Location was very clean and the personnel there on Friday and Saturday are very good to work with.
DANIEL KI was very happy to discover this UHaul rental site near my home. No more driving downtown St Pete or further to pickup equipment. The site is clean and well run. Andrade was professional and efficient and friendly. The trailer we rented was clean and worked great for our needs. And best of all the price was so reasonable. We will use this UHaul site again, when we have a need. Merci
Lynette BNothing else everything was great 👍
david wThe location and staff were excellent. The U-Haul itself was not great. Needs a tuneup or something.
Douglas DEvery thing was great,customer service was the best
Brenda JThis was the easiest & most convenient storage place I've used! I'm booking it again in a couple weeks
Thomas H | Expérience généraleThe young man at the counter was very helpful and kind.
Christina NWe had a very pleasant time with U-Haul at this location! Very professional, friendly and helpful! Thanks to Marsha and the entire staff! We will highly recommend and will definitely use this location again!!!!
Kimberly LI had a problem adding the tag to my SunPass account. I called location and spoke to the lady that did my paperwork. She reluctantly said that she'd try and fix the problem after asking me for a favorable rating on the survey at pickup. 5 star customer service gets 5 star ratings, my experience was about 2,5 stars. Try harder you're in the customer service business, lose the attitude!
Craig BEverything went smoothly to the point where I can't imagine it could have gone better. Diedre is an excellent communicator and very pleasant to deal with. Since my assigned parking place was at the end of a row, I asked her if she could see and approve where I had backed in by looking at the security cameras. Since she could not due to an issue with the system, she walked back with me to approve it since I didn't want any issues.
Chuck M | RéservationThere was no cruise for our long 1100 mile trip. I got the truck to the house I was moving from and there was a German cockroach in the back of it. Luckily my son seen it and killed it before we started loaded it. The young man who did help me was friendly. I believe it started with an A. I have been so busy with our move I forgot it. I told him I would leave him a good review for his day off.
Michelle SWhen I picked up the truck there was still trash from the previous customer. The app could also be way more useful for self service.
Lyenne SThis facility is super clean and the people are very friendly and professional. The quickest rental I have ever done! I highly recommend. Diedre and Andrade are awesome!
Marcia NThe truck needed work on front end and do not have someone go 18 miles out the way to return the truck plus charge them I past two U-Haul on my way to drop off. I know the trucks are in demand at the end of the month. If it is more then 5 miles do not charge them money
jerome pCity Wide Storage was amazing to deal with. My husband and I went there a week before our move to look at the size of the trucks and Deidre opened up the back of a 15 toot for us to see. She also answered all our questions. She was wonderful to deal with
Jan SThe desk guy is spot on and extremely helpful
Thomas HAs always, City Wide gives great service in a very friendly manner. Will use them again and again!
Taralee Sthe owner was great
Brian DRien
Mark BDierdre Metzger was awesome. smooth transaction … i will use them for my next move and recommend them to others. thank you john
John hAndrade was great and very helpful
Jason TDeirdre was very helpful!
Veli MDeirdre was the best professional knowledgeable and very sweet
Teresa GExcellent and friendly staff.
sandra hOnline turn in very helpful & simple to use even for a Boomer !
John MAllow preapprovals for drivers and licenses etc so the mobile pickup can just grab the keys, inspect the truck, and then go... unless a uhual representative does that for them.
MICHAEL NDiedre was exceptionally professional and friendly. Made the pickup and drop off very easy
Les HDierdre was really helpful, good experience. I'll be back
Tom Mvery clean and friendly service.
Cynthia DVery friendly . Patient and perfectionism . Thanks
MICHELLE MThe best facility and people. They make a trying circumstance much more manageable. An asset to the community. Thanks for everything.
Lucy M | Expérience généraleDeidre was great!
Austen DFast and efficient friendly service.
ian sYour employees made some rude remarks about our looks and being ready for Halloween early thinking we wouldn't here them as we were just getting out of the door. Very unprofessional
Lawrence WHi, this was the best experience with customer service that I have ever had with U-haul. Deidre went out of her way to make me pleased with my needs. She is a great asset to your U- Haul team and she is truly a person who makes her customers content. Thank you Deidre for turning my hectic weekend into a pleasant one with your loving kindness. Gratefully, Angela Bynum
Angela BNothing. Andrade was very professional and friendly. He is the reason we went to this location.
joseph wOriginally set up for mobile pickup using the app. Your app didn't work and I had to go thru the office.. need to improve the app if offering this service. Had it been after hours I would not have been able to pick up the rental.
Connie MExcellent service à la clientèle
April MThe gentleman in the office that helped me with my rental was extremely kind, friendly, and helpful. Merci.
Robin PGreat experience. Very efficient. Andrade was super professional and helpful.
Christian ASuper helpful staff! Quick, clean, organized.
Cynthia BCouldn't be any better than it is
Jennifer JExcellent facility and customer service.
Carrie C | Expérience généraleDeidre went above and beyond for us. Thank you!
Natalie sArrived on a Saturday morning. Greeted by Andrade. He knew exactly what he was doing, was easy to talk to, and I was out of there with the truck in 5 minutes. The facility was really nice inside and out. Sadly, I left a couple items in the truck. Showed up SUNDAY morning before opening to get them. I was pleasantly surprised to see Andrade there already. The young man showed up to work early on Sunday. He helped me with the forgotten items and I was out of there in 5 minutes again. Thank you Andrade for understanding customer service. Really appreciate it.
Cory SDeirdre was absolutely great!
Samira CExcellent customer service
Sabrina GNo dolly or pads were in the truck. Called in and a very rude man said they were and wouldn't remove the charges. I told him I had a witness and he said again the charges stand. Told him the truck was perfectly cleaned and that I had photos and wanted the $25 discount as advertised. He said no. I even left over 1/2 a tank of gas which was on empty when I got it. Then I get another receipt charging me for $75 to replace them. Called again and was told charge stands. This is fraud. I will be reporting you to the BBB and calling the fraud unit in my bank to reverse it all.
Cheryl DExcellent service; Easy to rent equipment; Easily my new home location for UHaul.
ROBERT BAndra Descott....does a terrific job.... great customer service. Always accommodating, and helps make this U-Haul facility a reason why I always come back for any rental needs I might have.
Daniel AIt was a good experience. The front desk person was very pleasant, courteous and professional.
C MThe woman behind the counter was wonderful to deal with. The truck was very clean and the whole experience ce was great
Luann GFriendly and helpful staff, smooth transaction, will use again. Merci
Sion OGreat service. Fast and courteous
DAVID SI'm looking forward to Future business here! Thanks
Jerome WAndrade of City wide Self Storage U haul was the most efficient, professional and personable U Haul representative I have ever had the pleasure to meet in my 25 Years of dealing with U Haul.
joseph wAndrotti was wonderful!!! He is a keeper and greeted us with a beautiful smile Thank you so much to this wonderful Gentleman
Carol VGreat Job!
Timothy COveralll very good. The truck had an alert that part of the system needed attention (something about traction) and the radio didn’t work.
Christopher Wgreat service
william kQuick as and easy...but only 1 trailer to rent.
Cathrine HNo comment at this time
mack bThe young man who assisted me with the rental was very nice and helpful. It was a pleasure doing business with you.
Gale AThis place is very well kept. They are constantly cleaning the bathroom and hallways. Everyone is very helpful.
Sandra P | Expérience généraleI helped a family member to get the storage and they stuck me with the bill but was able to work things out with Ms Diedre and I really appreciate it she was very kind & understanding about everything
Jody P | Expérience généraleAll staff was extremely helpful and our final trip to clean up and close out was seamless. . .we had our closing email the next day. I highly recommend them to anyone in the St Pete area.
Dean P | Expérience généraleWe used two units over the course of two years for storage during a prolonged residential move and home renovation. The facility was always spotlessly clean, the auto-billing efficient and the staff remarkably friendly and helpful. Zack made our final move-out day upbeat with a smile and quick check-out. Thanks to all… great company to deal with!
Joanne S | Expérience généraleWe had a very positive experience renting with CityWide. The location is convenient and the facility is very well-maintained, well-lit, etc. There are plenty of carts to use and a clean restroom. The staff is very helpful and friendly as well. Merci.
Jaime G | Expérience généraleThis is an excellent storage facility. I had no concerns for the security of my items or myself. It turned out that the length of time my things were in storage was much longer than first anticipated, but everything was in the same condition when I removed them as when I stored them.
Dianne B | Expérience généraleAll the staff were always quite helpful and knowledgeable. Jon Masko behind the desk, always very friendly, and always there to answer.
Dana G | Expérience généraleVery pleased with City Wide Self Storage. They always answered the phone no matter how busy. Always willing to help Thanks again for your services.
Eric W | Expérience généraleVery clean and well air-conditioned. People are friendly and helpful. Their hours make sense of your trading a day off to move in or out of a house. If your using it as extra storage because you love in a small house then it's hard to get your stuff out with a normal work schedule.
Justin Q | Expérience généraleBest place never used, great service.
Todd C | Expérience généraleBest Storage in town.
Kevan P | Expérience généraleGreat place and nice people. Access is a bit limited, but otherwise perfect.
Samuel U | Expérience généraleI had my 5th Wheel there for a year Tree Sap all over it some one next to spayed Glue all over the right side liked to have never got it off they where working on a Pontoon Boat next to me . Then coming back in to store it the drive way in front off the Gate had a big hole the Cement curb was all that was there so I bent the electric Jack 1 034 to fix it then cost money to get the Sap off and Glue. You wanted to so here you go I am not A happy camper at all there is no sense in this one day i went in to check on my 5th Wheel and a man was spay painting is Trailer 4rows up .
Charles A | Expérience généraleVery helpful and reasonably priced
Samuel G | Expérience généraleEddie was very helpful! He was able to answer all of my questions and was happy to help.
Joshua S | Expérience généraleOne of the smoothest process of reserving the unit I've every experienced. Not only was is easy to reserve it, it was very simple to modify the reservation to an later date. Finally, when I no longer needed the storage unit. The process was even quicker. Richard Newell processed the paperwork very quickly. Walked with me to the unit to check the unit, etc. I highly recommend this storage facility.
RAYMOND Y | Expérience généraleThe only thing that would have been more convenient would have been if the hours on the weekend were until 6 or 8pm in the evening. Otherwise, it was always clean there, well lighted, secure and everyone was friendly. .
Kathleen T | Expérience généraleNice place , great price
Divencey W | Expérience généraleYour location and facility is convenient, very accessible and at a reasonable price for my rv storage needs. My move is a result of prepping to move to a different area of the state.
Stephen M | Expérience généraleThe office manager who I think was Rick and his associate Eddie were great! Check-in and Check-Out was flawless and they were always willing to help anyway they could. Thanks for a great experience!
Kevin F | Expérience généraleOur Experience with City Wide Storage couldn't have been better. Great price, always clean and a very helpful staff. I Completely Recommend them to Anyone who is looking for a Really Great Place to Store your belongings. Michael W.
Michael W | Expérience généraleExcellent service, very professional. Would definitely recommend!
David H | Expérience généraleClean facility
Kenyatta P | RéservationI didn’t actually move in, but the prices were definitely reasonable.
Laurie K | RéservationStaff needs to be properly trained on customer service. Paperwork could not be completed correctly. Staff didnt know what a ball hitch was.
martin h | Expérience généraleI was very happy with UHaul moving experience. The box was the perfect solution for my move.
susan h | Expérience généraleAlways great service when I needed to talk to someone in the office, very well kept units
Tonya F | Expérience généraleCharlie, the manager, was very nice and courteous. He helped us with the trailers we used and set-up our storage unit promptly. I would recommend City Wide Uhaul to anyone needing those services.
William B | Expérience généraleThe guys at City Wide helped me with a difficult situation involving the move out and divorce of my ex husband. I appreciate their professionalism in handling this matter. Merci.
Pam S | Expérience généraleI chose City Wide I needed 2 months of storage & on their site it clearly stated that you would be entitled to 1 month FREE after 1 month usage. This ended up not being the case so I cleared out!
Joe G | Expérience généraleVery clean. Friendly helpful staff.
Robert B | Réservation