The attendant was very helpful and concerned about the safety of the trucks condition when it was brought to his attention.
THOMAS R.
Customer Reviews for Citywide Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Got me right in and out in minutes. Offered to help unhook the cart.
David L.Office staff needs to be retrained on professionalism and how to listen to customers. They were judgemental and presumptive in their communication. I would not recommend this place based on the staff.
Brenda S. | Expérience généraleShort staffed
TED N.The staff at Citywide Storage is so helpful and accommodating. They were available to my answer questions whenever I needed. The area is well maintained and secure.
Amelia D. | Expérience généraleExcellent experience!
CATHERINE B.The staff was wonderful. I would highly recommend!
Catherine B. | Expérience généraleRien
STEPHEN L.I rented twice(a trailer, a truck) from this location. The staff are friendly, curtious and extremely helpful.
Barbara H.Very friendly and helpful. Made the whole process easy.
JACOB S.Can't go wrong at Citywide!
SALINA P.The gentleman as always very efficient and ready to help.
FRED N.Customer service was a 12 out of 10. Out of this world. I wish there was more teams like them. Thank you Dennis
Dennis V. | Expérience généraleAwesome experience!
TODD B.The best, friendly service. Better than you would expect from any company.
Mark E.Good availability, great customer service and at a fair price, can't be beat. The team does a great job here at Citywide. Cindy was great to work with.. I will return and recommend...
KRIS K.The worker was awesome. She helped us to get it hooked up as well as knew about a fuse problem when you hook the lights up. She was very helpful and got us on our way quickly.
Steven M.Everything was great! Thank you!!!
John D.Always have had good service here
James S.Cindy continues to present Outstanding Customer Service !!!
TY W.Great place to rent a truck or van from. Friendly employees, dependable equipment, great location. Has always been a good experience for me.
PAUL H.I called the UHaul number (913) 287-1888 and one time got a very helpful person. I called back to ask to change a pickup time and that person was less than thrilled that I bothered them. When I went to pick up the truck that person had not listened and changed it to the wrong time. The person at Salina was very helpful, got everything worked out in a short amount of time and I was in my way. I will be calling them again and not the number I gave you.
John D.I had no experience with a storage facility, but Cindy was wonderful. Don't know what I would have done without her.
Pam M. | Expérience généraleFriendly, professional staff and a very nice facility.
JAMES T.Busted Passenger Mirror, and A/C didnt work very good. Customer Service was excellent though.
SEAN C.Very friendly staff everything went smoothly
DONNIE C.We had a broken mirror, but the truck was still drivable.
CASSANDRA R.Employee was very helpful and got us up and running in no time. Thanks
MATTHEW S.Truck was damaged in Mom's attic corner behind driver and included a hole in the corner. Staff pointed damage out to me during pickup, however, apparently it was not marked with the Uhaul “X� The staff at the drop off in Lawrence, KS initially tried to say I caused the damage and needed to pay for it. It was resolved with the Salina, KS pickup staff (Cindy) that I DID NOT cause the damage, as we had discussed the damage during pickup. The staff in Lawrence (Stephanie) was kind enough to phone me back to say I was correct and that I did not cause the damage. HOWEVER, the fact I had to “prove†I did not cause the damage was a bit upsetting. Uhaul is the rental/damage professionals, not me. The damage should have been well documented by Uhaul before my pickup.
JACQUELINE C.Equipment was clean but the truck ignition had to be finagled at every start up and was difficult to get to turn on. Employee had to help me get the truck started the first time. Nice people!
ZACHARY G.Great service, great people!! Thks for helping with a stressful move. Highly recommend both places!!
Betsy V.This place was super busy! They had a new person who was trying to keep up but clearly he hadn't been properly trained. The other person was good but taking on too much of the workload. I think they're understaffed. Otherwise, they did a good job and got me pretty well taken care of
DANIEL N.Drop off location was fine.
Ginger D.Cruise control on the trucks.
STEWART H.Nothing to recommend
FRED F.The truck was filthy! I had to wipe it down to the best of my ability. That should have never happened especially with COVID. The personnel were great BUT the unclean truck is unacceptable.
MARY R.We were very pleased with the equipment we rented. The staff was very friendly and accommodating. Overall a great place to get a rental! Merci!
JEFFREY M.Was unable to return it in my hometown uven though there is a uhaul place. They had no units to rent and was forced to add miles i don't think I should have. Caused inconvenience for me and my family.
JASON B.Only issue I saw was a dirty windshield that made it a little difficult to see in direct sunlight. I work auto detail and would have done it, just not my job to do so.
GLENDON S.No complaints, it was easy and fair priced!
Kelsie G. | Expérience généraleThe service was great, The customer service was excellent.
JOYCE T.Trucks needs to be better maintained. Yet it's affordable to rent it's worth spending more money with other rental trucks to avoid break down of trucks. The customers safety is important and needs to be re thought when renting out trucks that aren't in good shape.
Britney R.The only reason I left after 5 years of renting was the cost of the climate controlled storage. It went from 165 to 185 and it became financially hard for me. Then the incident with double billing was a nightmare for me as well. I couldn't get my medications because I was overdrawn with the double billing.
SHARON B. | Expérience généraleWell managed location with professional and courteous staff. Helped me buy and install a hitch and hook the trailer up in no time at all. Had me back on the road quickly with all I needed. Merci.
Daniel B.i told attend lights were dim , said they where fine stopped an hour out and there were no lights . The tech work on wiring found many worn and bare wires bad splices and after 4hour delays stopped in KC lights not working, stopping many times to get some lights too work not happy
DAVID P.Seriously the kindest people. Great moving experience.
TIFFANY C.Nice building and storage, hated that I rented for 8 years the same unit on auto pay and that the storage rates almost doubled. Way to high of price for what was being rented. Wouldn't recommend to anyone that wanted to save money
JESSE G. | Expérience généraleWell-run and friendly
GEORGE W.Got a nice, 'thanks for dropping off the trailer, I can't do anything about your experience, but call Uhaul'.
WILLIAM B.Everything went well. The staff was friendly and helpful. Thanks
WILLA Y. | Expérience généraleLarry was the absolute best...His customer service was exceptional...thank you Larry...I will come again
TERESA D.Great service, great prices.
RUSSELL C.Citywide Storage was great. There was an issue with the McPherson UHaul not being open and hours not being advertised. However, everything in Salina was perfect.
Joshua M.Always a good experience..and I've rented u-haul trucks there for many years.
CONNIE J.Cindy and Tim are the best! Always top notch customer service.
SALINA P.We were disappointed when we received the U-Boxes in Yakima, didn't have the original U-Haul cover, just plastic bags, which were blown with the first wind, so when it rained one box got wet inside. Overall all was good except for that issue.
James K.Fantastic facility and exceeded all of my needs. Would gladly recommend them without hesitation.
Brian B. | Expérience généraleEveryone there is always friendly and helpful. Cindy is amazing! I don't think there is anything she can't do. The location is very clean and secure. I never worried about my things, even when I moved 1800 miles away.
THOMAS H. | Expérience généraleWonderful service and I would use this service again!
Karen D. | Expérience généraleEveryone at citywide storage was very accommodating and very easy to get along with. thank you again for everything.
Art B. | Expérience généraleThank you to all of the staff. Salina has a great storage facility.
PAMELA B. | Expérience généraleI had one time a staff wasn't friendly. She called to tell me my payment was late. And I couldn't use my card anymore because it was the second time it didn't go through. I'm a server I don't have money just go on a card. I have a 2 month old daughter. She needed to understand sometimes life happens and we just simply forget about things. It was only a week late. And she was just super rude in her tone of voice.
Krastal B. | Expérience généraleI had the unit for over six years. Never had any issues with pests or rodents. Easy to access. Thanks for everything!
BOB R. | Expérience généraleI always get City Wide storage when in need of storage space. Fast Friendly and i know my belongings are secure.
Rambo S. | Expérience généraleVery efficient staff and extremely friendly and helpful.Easy access to unit, clean.
SHEILA T. | Expérience généraleStaff was always friendly and helpful
The R. | Expérience généraleThe staff at the office were soooo nice and made everything quick and easy for me.
Denise P. | Expérience générale