Le client n'a pas laissé de commentaire.
Darin L.
Customer Reviews for Citywide Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck we borrowed smelled like cigarettes
Angelica G.Would not recommend using the U-Haul app
Pam B.Cindy went above and beyond. Couldn't have been a better experience. All U-Haul sites should emulate. Best customer service experience I have had in many years.
John T.Great experience as usual with this location. Cindy is always great!
martin W.Ban was not cleaned inside or out. And the mileage rates where way to high
rick C.very polite workerd
DeAndrea W.Overall, this facility was ok but my whole experience was absolute trash and i will never use this company again.
Chris M.Person who waited on us didn't seem ppl-oriented and seemed almost rude at times, older man-maybe knowledgeable but shouldn't matter….review answers reflect customer service
Danita F.The gentleman at the location was rude to my wife and her friend during the rental process.
STEVE L.Great service.
Michael S.Not even open
Ryan M.The app was extremely difficult and had issues. The background check was extremely difficult especially at 8 in the morning during business hours.
Thomas S.The gentleman who helped me check in was very quick and got us on our way,.
Charles S.GREAT service, great experience, GREAT PEOPLE! Fast, simple, no problems! THANK YOU!
Jim K.Friendly easy process to rent for the day!
Rodney E.Great service. Easy transaction. Helpful employees.
Michael A.1)Excellent service at this location. 2) Website sucks. Why show something available at a location if you do not know. 3) Why do you allow a reservation at a certain location, then say it might not be there? 4) When trying to figure out what went wrong on my reservation, the U-Haul person stated that I filled out the reservation incorrectly and then changed their stance once I told them how I answered the questions. It was like I was being blamed for making the reservation. 4) I was picking this trailer up out of town, and the website and the person I was talking to could not guarantee that a trailer would be at the location I was driving to. 4. Was given a hub number to call the next morning to figure out if the trailer would be at the location I was traveling to. I was immediately notified that she did not have time to talk to me, that my reservation was for the next day, and she was working on today. She said the reservations are worked in the order of pick-up date, and since mine was tomorrow , not expect a call back today. I explained I was leaving town in a few minutes and needed to know if I should change plans. She again rudely said she did not have time to discuss this further, and I would get a call tomorrow. This person was totally rude and should not be working with people. 4) I was notified by the place I reserved the U-Haul from and they were extremely nice. 5) I was surprised to find at least 5 trailers just like I reserved lined up in the parking lot. I do not know why there were that many available, and the U-Haul representative could not verify that there were plenty available. 6) I rent U-Hauls several times a year, but my last two experiences makes me think I should look at alternatives. I have to reserve a trailer this weekend, and at this point, I am not sure it will be from U-Haul. 7) My number is 316-393-6154, if you are interested in my concerns.
Christopher S.Excellent service à la clientèle. Explained everything well and let me know my options. Even saved some money from my original plan.
Kevin L.Great customer service, thanks.
Community H.I feel like there is always room for improvement but this location doesnt have much. Everyone tgere was very very friendly and helpful. No complaints here
Thomas H.The Ohio Street location is not the place to conduct uhaul rentals. They are unable to: Verify the customer name before producing the contract as, apparently, the location cannot change it; verify the electrical maintenance on all equipment is completed before the equipment is rented; retrain staff as they do not communicate between shifts and there appears to be no manager on duty ever! Their answer for everything is call the 1-800 number, who never answers.
ROGER W.I been renting there for a good while and the team working there does an amazing job taking care of their customers including myself.
MARCO M.The woman that helped me was fantastic. Sorry but I don't remember her name.
William S.Very friendly!
PAIDGE J.Nothing to improve. Team there is very helpful and professional. Excellent service à la clientèle.
MARCO M.Had a unit here for several years. They were great and always a pleasure to work with. I highly recommend using CIty wide storage
Chris R. | Expérience généraleI would not go anywhere else but to you guys
Raynetta H. | Expérience généraleInstall cruise control. I wouldn't use one again unless it has cruise control.
KELLY G.Everything went great!
Mark P. | Expérience généraleCitywide self storage everyone was very kind and helpful. Thank you for having my uboxes ready when I showed up so I could get into my new apartment.
GINA S.Truck possibly has a bad tire …. Would really shake at around 50-55. Might want to get it checked… Other than than a great moving experience and Larry in the office was very nice and thorough.
LINDA S.Amazing service! Great job!
KAITLYN R.Cindy was very helpful and detail oriented, and a pleasure to work with.
ROBERT R. | Expérience généraleKeep doing what you do best!
MARK M.The personnel were extremely friendly and helpful. I definitely will use this location again when I need a rental.
Katherine R.Staff is incredible! Always easy to rent/return at this location.
SALINA P.TIM & CINDY WERE VERY HELPFUL AND GREAT PEOPLE TO DO BUSINESS WITH. DEFINITELY WILL DO ALL MY FUTURE LEASING WITH THIS COMPANY!!!!!
Destin G. | Expérience généraleAnother great experience with this facility.
MARTIN W. | Expérience généraleToo expensive for what you get.
JAMES H. | Expérience généraleFriendly staff and super easy to rent and check out!!
MELINDA F. | Expérience généraleGreat experience.
Camey J. | Expérience généraleSuper helpful and friendly staff. Nice facility.
ANNE N. | Expérience généraleThe lady at the front desk was probably the best customer service I've had in a long time in Salina she was very helpful and very nice. I always end up keeping the U-Haul truck a day longer than I'm supposed to and they don't get mad at me. in the storage unit I use for a month for the perfect size perfect space and it didn't cost me a hundred bucks I would highly recommend this storage facility in Salina Kansas
Tonya S. | Expérience généraleOffice staff needs to be retrained on professionalism and how to listen to customers. They were judgemental and presumptive in their communication. I would not recommend this place based on the staff.
Brenda S. | Expérience généraleThe staff at Citywide Storage is so helpful and accommodating. They were available to my answer questions whenever I needed. The area is well maintained and secure.
Amelia D. | Expérience généraleThe staff was wonderful. I would highly recommend!
Catherine B. | Expérience généraleCustomer service was a 12 out of 10. Out of this world. I wish there was more teams like them. Thank you Dennis
Dennis V. | Expérience généraleI had no experience with a storage facility, but Cindy was wonderful. Don't know what I would have done without her.
Pam M. | Expérience généraleNo complaints, it was easy and fair priced!
Kelsie G. | Expérience généraleThe only reason I left after 5 years of renting was the cost of the climate controlled storage. It went from 165 to 185 and it became financially hard for me. Then the incident with double billing was a nightmare for me as well. I couldn't get my medications because I was overdrawn with the double billing.
SHARON B. | Expérience généraleNice building and storage, hated that I rented for 8 years the same unit on auto pay and that the storage rates almost doubled. Way to high of price for what was being rented. Wouldn't recommend to anyone that wanted to save money
JESSE G. | Expérience généraleEverything went well. The staff was friendly and helpful. Thanks
WILLA Y. | Expérience généraleFantastic facility and exceeded all of my needs. Would gladly recommend them without hesitation.
Brian B. | Expérience généraleEveryone there is always friendly and helpful. Cindy is amazing! I don't think there is anything she can't do. The location is very clean and secure. I never worried about my things, even when I moved 1800 miles away.
THOMAS H. | Expérience généraleWonderful service and I would use this service again!
Karen D. | Expérience généraleEveryone at citywide storage was very accommodating and very easy to get along with. thank you again for everything.
Art B. | Expérience généraleThank you to all of the staff. Salina has a great storage facility.
PAMELA B. | Expérience généraleI had one time a staff wasn't friendly. She called to tell me my payment was late. And I couldn't use my card anymore because it was the second time it didn't go through. I'm a server I don't have money just go on a card. I have a 2 month old daughter. She needed to understand sometimes life happens and we just simply forget about things. It was only a week late. And she was just super rude in her tone of voice.
Krastal B. | Expérience généraleI had the unit for over six years. Never had any issues with pests or rodents. Easy to access. Thanks for everything!
BOB R. | Expérience généraleI always get City Wide storage when in need of storage space. Fast Friendly and i know my belongings are secure.
Rambo S. | Expérience généraleVery efficient staff and extremely friendly and helpful.Easy access to unit, clean.
SHEILA T. | Expérience généraleStaff was always friendly and helpful
The R. | Expérience généraleThe staff at the office were soooo nice and made everything quick and easy for me.
Denise P. | Expérience généraleExcellent storage facility. Employees were very friendly and helpful. Will recommend and use your facilities again. Thank You for everything.
Michael W. | Expérience généraleCindy is an angel. Her boss seriously needs to develop an ounce of respect for the customers.
RON J. | Expérience généraleStaff were knowledgeable and friendly.
Larry B. | Expérience généraleFriendly and helpful staff unit was very clean.
Damarcio M. | RéservationVery nice facility and the staff were always helpful & friendly.
TY W. | Expérience généraleI was pleased that we could rent for as long as we need instead of a contracted amount of time. We will not hesitate to rent from Citywide again if we need to. Thanks
DELLA T. | Expérience généraleI've rented storage twice since 1998 with Citiwide. This last time from 11/2013 until 1/12/19. The Staff and premises were "excellent." The price increased too much over this period so I had to move
CONNIE H. | Expérience généraleAll staff members that I worked with were extremely helpful. The gated unit area was very bright at night and the key pads worked like a charm! Wonderful experience!
HEATHER B. | Expérience généraleAll friendly personnel
GAIL S. | Expérience généraleWe had no major issues. Any problem that did come up was immediately fixed even if it was after normal business hours. We would use them again in the future if we needed a strage unit.
ERIN U. | Expérience généraleLoved the service and having the option to pay month to month rather than paying for a full year.
Kayla S. | Expérience généraleGreat facilities, just don't need the storage right now. Will use in the future
ADAM S. | Expérience généraleEverything was great.
KATHLEEN J. | Expérience généraleSuck my balls
JESS B. | Expérience généraleThe staff was very friendly
JOSEPH G. | Expérience généraleCindy was very helpful and went above and beyond to find someone who could help me move, and she answered all my silly questions.
pia d. | Expérience généraleWell maintained and lighting was good never a problem with property during the 3 years there.
PRICE J. | Expérience généraleWill definitely use again when needed
DEBBIE D. | Expérience généraleGreat storage facility!
JODI B. | Expérience généraleGreat place for storage well secured and staff is excellent to work with good for business storage or personal storage as well
SUPER C. | Expérience généraleThe storage area was clean and well secured. The climate controlled storage was much appreciated .
JENNIFER D. | Expérience généraleCitywide Self Storage went above and beyond anything I could have ever expected. The staff was courteous and professional. Made sure we got into the facility OK after hours and came to check on us.
Privacy R. | Premières impressionsService was good, they have regulations on what you can and cannot store though
Privacy R. | Premières impressionsThe gentleman that checked me in took his time and made sure that all of my needs were met. He stayed late to make sure that I was okay and got everything handled.
Privacy R. | Premières impressionsThe workers at the citywide storage facility worked with me through all of the confusion that I had and made my storing experience a good one.
Privacy R. | Premières impressionsPlace was great. Getting to this site to review and receive my refund SUCKED big time.
Privacy R. | Premières impressionsMake sure you`re getting what they advertise. I was scammed out of 24 furniture pads for a service I will be paying over 2500 dollars for.
Privacy R. | Premières impressionsClean, in good shape and secure.
Privacy R. | Premières impressionsI disappointed by the promotion of 1 month free:being the second month.I felt that the ad on UHAUL.com for this perk was misleading/unclear.
Privacy R. | Premières impressionsThe facility seemed to be great for what I needed it for. My stuff is still in storage and will be for a few more months and I may have more comments after removing my stuff from storage.
Privacy R. | Premières impressionsSmall unit but was able to unload a whole U-Haul truck plus some.into it!! There were a lot of spiders in it but that will be anywhere!! Overall very happy with it!
Privacy R. | Premières impressionsExcellent service à la clientèle. Very friendly and accommodating.
Privacy R. | Premières impressionsVery nice and courteous
Privacy R. | Premières impressionsthe citywide self storage would not honor my monthly agreement,the employee assisted me stated the website needed to be updated ,therefore he would not honor the online agreement.
Privacy R. | Premières impressionsThe staff was friendly and helpful. Our truck and unit were ready when we arrived and the process went very smooth.
Privacy R. | Premières impressionsmade a mistake on date.
Privacy R. | Premières impressionsI was happy with the facility but not happy with being quoted one rate and then charged another.
Privacy R. | Premières impressionsClean, professional, and friendly.
Privacy R. | Premières impressionsThe service was friendly and informative both times (I had to upgrade to a bigger unit because I bought furniture). Very excellent experience both online and in person.
Privacy R. | Premières impressions