The trailer breke needs adjusting, a couple of times I had to brake very strongly and the trailer brakes slammed on and off, jerking my SUV around pretty wildly
Steve K.
Customer Reviews for Citywide Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great team!
Chick-Fil-A S.Smoothe, well-run experience
Lisa M.Experience was top-notch - they provided friendly helpful assistance to make sure everything went smooth.
John C.What a great experience. Cindy (I think that was the name on her tag.) was courteous and efficient and deftly rolled a 5 x 8 trailer onto the ball on my truck. Ryan was equally courteous and able when I returned the trailer. Maybe the best thing was that I was assigned a trailer with a pull-down ramp, making moving our furniture much easier than it would have been with the originally assigned trailer. And the price was right too. Can't beat all that.
Gary M.The uhall in Salina Ks on Ohio Street is probably the best uhall I have ever worked it.
JASON C.Highly recommend Uhaul!
MARCO M.Was satisfied.....
Steve C.Absolutely perfect
LARRY P.Was very pleased with the staff. Thanks to Cindy, Brian and all of their staff. I will remember you all when I need your services again. Yours will be the first place I come to in the future. Thanks again.
Ray H. | Expérience généraleBest customer service around. Thanks to all.
Kelli M. | Expérience généraleI got nothing Very excellent staff and service easy as well.
Christian O.We had a great experience here and would highly recommend it for anyone looking for a storage facility in the area.
TERRY V. | Expérience généraleVery clean nice Truck went beyond my expectations
mike G.Customer service sucked this time. The woman who helped from the start had a attitude due to license not being able to be scanned. So she had to enter the information manually. From there her attitude was even worse. Asking if I had time constraints. I indicated after she told that she wasn't in the mood to be rushed. That I was not in a big hurry. Her attitude when we got out to the transport to hook up was way shittier. I offered to help with chains to be nice and she was flat out rude. I then told her in no way was I trying to rush her but be nice to help. She informed that she knew her job and didn't need any help in a very rude manner. As far as customer service checkout of the transport it was terrible. Equipment was adequate. Check in was adequate.
Bill C.Very curious staff that looked to solve my issues
Jonathan L.The front desk woman was very nice and knowledgeable. She allowed me to feel comfortable and did a wonderful job. Chey I believe her name is.
Akil S.They were very friendly and helpful. If I had a question they answered it promptly. I have used u haul several times, never had a problem.
ANITA S.Better than expected. Plan on using this location again.
Sharon R.We rented a 6 x 12' trailer and the Customer Service from everyone at CityWide Storage was FANTASTIC as usual. My only comment that would be helpful is that U-Haul place tie down clips on the bottom and top of the trailer. We use ratchet straps to hold equipment from rolling while transporting to customer site. When all tie-down circles are all at bottom it leaves possibility for equipment to be top heavy and tip. If we could go top to bottom with our straps, it would keep all in place. Thanks and again, we enjoy our business relationship with CityWide ... Great Group. Gary Stansberry, V.P. Salina Blue
Gary S.I was always treated very well by everyone. Merci
Kala T. | Expérience généraleWe've rented from several different U-Haul dealers and this is by far the best for service, friendly and helpful employees. They offer a variety of products and have the cleanest equipment we've ever gotten with U-Haul.
Glenice C.Excellent
Steven D.Possibly have more area to park trailers or reduce the amount in one location.
Cory N.Overall I am pleased with the trailer and the experience. I am however not as thrilled with the way the rental was charged. My assumption is that a one day rental meant 24 hours. We were charged for 2 days and not 24 hours. Again overall we were pleased just a little bewildered by the way we were charged.
Jody R.Listen to the customer when I said to the customer service tech the tires were not road worthy he insisted they were fine and pointed @ the road side service scan tag and said we have great roadside service which I found out was not the case 1st of app based service is slow and not usable in poor coverage areas the over 2 hrs to get service not great and it could have been a lot worse ? Call me Carlos 281-728-5804
Carlos L.I commented that though I was driving a loaded truck, and the road conditions were not always smooth, that the truck still seemed to have troubles with the engine surging and running a bit rough. It was then that I was told that they save the old "junky" (my words, not theirs) trucks for their in town rentals. I said, "but you knew I was going out of town approximately 100 miles and back!" They said they had to save their newer (nicer) trucks for one-way rentals. This did not make me feel like a valued customer, more like a second-class customer. I know that they can't have all new trucks in the fleet, but I would like to feel as if my cargo was as important as someone else's, or that U-Haul took great efforts to keep their equipment in good condition. Aside from this, the rental process went smoothly, and the rental location was well maintained.
David C.It was simple and smooth, very friendly.
Blaine M.Great people to work with Thanks
Dave D.The staff there is wonderful..there is actually one right across the street from my house I travel to the other side of town to come here. Cindy is a freaking angel...she was kind patient and compassionate and I will always love her for it! Staff is great and they teach newbies that same.
Kiesha G.Excellent customer service
GERLYNNDA F.Tim was great with helping me get the rental before hours. I wouldn't recommend using the self check in on your phone. I rent a lot of Uhauls and had never used that service and it was difficult. Truck was clean and ready to go. Thanks Tim!
Abigail B.Be flexible to drop trucks in different locations.
Manuela J.Great customer service! That's why I keep recommend it you guys. Cindy, Tima and Bryan Rock!
MARCO M.I truly appreciated the amazing customer service from Cindy. She made my rental and move out convenient and pleasant. Thank you, Lady!
Tamikah G. | Expérience généraleNothing, very happy and satisfied with the customer service Cindy, Tim and Brian!
MARCO M.My son had two flat tires Saturday morning which put us two hours behind schedule we were late returning the trailer 10 minutes late, he left the trailer their but I hopefully will get understanding that things like this situation could cause late returns , we use u-haul when ever needing to haul or move family or friends, we are and will continue to return to your business thanks if you understand and would appreciate not charging a extra day charge for the tardiness…
mark F.We use this uhaul location in Salina, kansas FREQUENTLY. They are hands down the BEST rental truck and storage facility around!! Best trucks, best facilities and the staff goes above and beyond to help their customers. HIGHLY RECOMMEND!!!
Jared S.My only complaint is the mobile check in - I couldn't figure it out which was discouraging but the staff at the office were great!
Kimberly M.The staff was always friendly and helpful.
TIMMY M. | Expérience généraleThese folks are amazing! Will continue to support this excellent business!
SALINA P.I don't even know where to begin besides that we will never rent from U-Haul again after being stuck on the side of a road for at least 13 hours with our injured dog. We are incredibly unhappy, and we will never get the lost time back. I have had difficulty ever since reserving my truck and towing rentals. I made a minimum of 8 calls prior to my pick-up date due to multiple employee errors in my reservations after confirming each time that my information was correct. The lady helping me with my pick-up rentals mischarged me, which I never got back after they said they would fix it. We were also charged for a total of four days when we only wanted three days. After two days of having our rental, the vehicle broke down on the side of the road in a bad part of a downtown city. We waited two hours for a mechanic to get there, mind you he was just in his personal vehicle, to wait another two hours for him to not be able to fix it. We waited another three hours for a towing service to arrive, but they were told the wrong information on our truck rental and were unable to tow us to our destination. He contacted his boss who reached out to U-Haul in order to send us the correct towing truck. So, we waited another two hours for them to get there and no one showed up. We sent multiple texts to the phone number we were messaging U-Haul with. Again, no response. We called multiple times after just to talk to several other employees who had no clue who was supposed to be there to tow us and just wanted to put us in a motel. We originally told them we would be okay to stay in a hotel if they were able to tow the rental truck to the hotel as our whole lives were in that truck. We could not leave it alone on the side of the road. However, we were told the first tow truck could take us to our destination instead. Finally, an employee took control of the situation and stayed in constant contact with us until our tow truck arrived and we made it to our destination. The truck broke down at 3 pm and we did not make it to our destination, one and a half hours away, until 7:30 am the next day. We also lost all our cold food we saved in a cooler and gas money in order to keep the car running for our hurt dog. We were told sorry multiple times, but it should never have reached the extent of more than 13 hours on the road with no food, an injured dog, and receiving absolutely no assistance.
Morgan S.Very happy
Steve C.It was good but did not get my Deposit back
Joel P.Great service! Thank you!
Kristina J.Nothing to improve. I'm always 100 % happy and satisfied with their excellent customer service!
MARCO M.Cindy was great to work with.
TERRY S.We shipped one Ubox across the country. The staff were very helpful along the way! However, Uhaul had alot of miscommunication and we were told our Ubox was 3 different places by 3 different people. We were not able to pick it up until 1 week after our guaranteed pickup date. Our things arrived safely though, and everyone was very kind. I would just recommend that Uhaul's intercommunication system and method of keeping up with/tracking its Uboxes be improved. Great staff at Citywide Self Storage though!!
Crew was great, just an inconvenience that I had to sweep and mop truck before using,.
Carmina M.Everything went great! Thank you!
Jaime N.Stop rigging the trucks to where a person is going further than they actually went.the odometer says that I went 4 miles, but in all actuality I didn't even go 1 mile! Smh...But I guess that's how you guys make your money is by taking advantage of the customers that need you.but that isn't the way to treat customers that come to support you, is by taking advantage of them !
Alphonse B.Blinker and brake lights on drivers back side didn't work.
CHANNIN M.All was A OK
CAMERON G.I sold my trailer so I no longer need the rental space.
Curtis S. | Expérience généraleI was moving from another state the staff was great! Always returned my calls and were easy to work with. I would not hesitate to recommend Citywide Storage.
Maria P. | Expérience généraleEasy return
Maria P.These guys are the best! Always friendly, helpful, and very accommodating. I would highly recommend!!
ANJAN G. | Expérience généraleI believe that I rented the unit for 30 days and moved out before the end of the 30 days. Do we not get a refund if we don't use the space for the whole time. Also team member didn't want to go look at it with me present for check out. Which I believe we should. F
sam p. | Expérience généraleFriendly, professional people, nice clean facilities!
Ronald J. | Expérience généraleThe staff were always friendly and helpful. They helped me take care of a couple of banking issues and did so in a very professional manner. I liked the easy access to the facility at any time on a 24 hour basis. If I hadn't sold my trailer it would still be parked at your facility. If I need storage in the future, I will most certainly call on you.
DAVID N. | Expérience généraleVery friendly staff
Douglas R. | Expérience généraleGreat staff and clean facility
Justin S. | Expérience généraleCitywide storage will always be my go to for my storage needs!
Julie G. | Expérience généraleGreat experience
Eric W. | Expérience généraleThe staff was always helpful and attentive. We would definitely use Citywide Storage again!
JENNIFER L. | Expérience généraleThe staff was very helpful and if for some reason we ever need your service again will be back thank you Hershel.
Hershel H. | Expérience généraleThey were really nice folks and everything went smoothly, but... SPIDERS. EVERYWHERE.
ANNE A. | Expérience généraleWe were very pleased with Citywide Storage. The people are very friendly!! I called from Florida to rent a storage unit and it was successful!! The place is clean and secure. I would recommend Citywide Storage to my family and friends if they need a storage unit or uhauls.
Michele C. | Expérience généraleVery impressive facility Will use again if needed Thank you
Danny E. | Expérience généraleI was happy with there serves and i will be using they aging
Alfonso M. | Expérience généraleHad a unit here for several years. They were great and always a pleasure to work with. I highly recommend using CIty wide storage
Chris R. | Expérience généraleI would not go anywhere else but to you guys
Raynetta H. | Expérience généraleEverything went great!
Mark P. | Expérience généraleCindy was very helpful and detail oriented, and a pleasure to work with.
ROBERT R. | Expérience généraleTIM & CINDY WERE VERY HELPFUL AND GREAT PEOPLE TO DO BUSINESS WITH. DEFINITELY WILL DO ALL MY FUTURE LEASING WITH THIS COMPANY!!!!!
Destin G. | Expérience généraleAnother great experience with this facility.
MARTIN W. | Expérience généraleToo expensive for what you get.
JAMES H. | Expérience généraleFriendly staff and super easy to rent and check out!!
MELINDA F. | Expérience généraleGreat experience.
Camey J. | Expérience généraleSuper helpful and friendly staff. Nice facility.
ANNE N. | Expérience généraleThe lady at the front desk was probably the best customer service I've had in a long time in Salina she was very helpful and very nice. I always end up keeping the U-Haul truck a day longer than I'm supposed to and they don't get mad at me. in the storage unit I use for a month for the perfect size perfect space and it didn't cost me a hundred bucks I would highly recommend this storage facility in Salina Kansas
Tonya S. | Expérience généraleOffice staff needs to be retrained on professionalism and how to listen to customers. They were judgemental and presumptive in their communication. I would not recommend this place based on the staff.
Brenda S. | Expérience généraleThe staff at Citywide Storage is so helpful and accommodating. They were available to my answer questions whenever I needed. The area is well maintained and secure.
Amelia D. | Expérience généraleThe staff was wonderful. I would highly recommend!
Catherine B. | Expérience généraleCustomer service was a 12 out of 10. Out of this world. I wish there was more teams like them. Thank you Dennis
Dennis V. | Expérience généraleI had no experience with a storage facility, but Cindy was wonderful. Don't know what I would have done without her.
Pam M. | Expérience généraleNo complaints, it was easy and fair priced!
Kelsie G. | Expérience généraleThe only reason I left after 5 years of renting was the cost of the climate controlled storage. It went from 165 to 185 and it became financially hard for me. Then the incident with double billing was a nightmare for me as well. I couldn't get my medications because I was overdrawn with the double billing.
SHARON B. | Expérience généraleNice building and storage, hated that I rented for 8 years the same unit on auto pay and that the storage rates almost doubled. Way to high of price for what was being rented. Wouldn't recommend to anyone that wanted to save money
JESSE G. | Expérience généraleEverything went well. The staff was friendly and helpful. Thanks
WILLA Y. | Expérience généraleFantastic facility and exceeded all of my needs. Would gladly recommend them without hesitation.
Brian B. | Expérience généraleEveryone there is always friendly and helpful. Cindy is amazing! I don't think there is anything she can't do. The location is very clean and secure. I never worried about my things, even when I moved 1800 miles away.
THOMAS H. | Expérience généraleWonderful service and I would use this service again!
Karen D. | Expérience généraleEveryone at citywide storage was very accommodating and very easy to get along with. thank you again for everything.
Art B. | Expérience généraleThank you to all of the staff. Salina has a great storage facility.
PAMELA B. | Expérience généraleI had one time a staff wasn't friendly. She called to tell me my payment was late. And I couldn't use my card anymore because it was the second time it didn't go through. I'm a server I don't have money just go on a card. I have a 2 month old daughter. She needed to understand sometimes life happens and we just simply forget about things. It was only a week late. And she was just super rude in her tone of voice.
Krastal B. | Expérience généraleI had the unit for over six years. Never had any issues with pests or rodents. Easy to access. Thanks for everything!
BOB R. | Expérience généraleI always get City Wide storage when in need of storage space. Fast Friendly and i know my belongings are secure.
Rambo S. | Expérience généraleVery efficient staff and extremely friendly and helpful.Easy access to unit, clean.
SHEILA T. | Expérience généraleStaff was always friendly and helpful
The R. | Expérience généraleThe staff at the office were soooo nice and made everything quick and easy for me.
Denise P. | Expérience généraleExcellent storage facility. Employees were very friendly and helpful. Will recommend and use your facilities again. Thank You for everything.
Michael W. | Expérience généraleCindy is an angel. Her boss seriously needs to develop an ounce of respect for the customers.
RON J. | Expérience généraleStaff were knowledgeable and friendly.
Larry B. | Expérience généraleFriendly and helpful staff unit was very clean.
Damarcio M. | RéservationVery nice facility and the staff were always helpful & friendly.
TY W. | Expérience généraleI was pleased that we could rent for as long as we need instead of a contracted amount of time. We will not hesitate to rent from Citywide again if we need to. Thanks
DELLA T. | Expérience généraleI've rented storage twice since 1998 with Citiwide. This last time from 11/2013 until 1/12/19. The Staff and premises were "excellent." The price increased too much over this period so I had to move
CONNIE H. | Expérience généraleAll staff members that I worked with were extremely helpful. The gated unit area was very bright at night and the key pads worked like a charm! Wonderful experience!
HEATHER B. | Expérience généraleAll friendly personnel
GAIL S. | Expérience généraleWe had no major issues. Any problem that did come up was immediately fixed even if it was after normal business hours. We would use them again in the future if we needed a strage unit.
ERIN U. | Expérience généraleLoved the service and having the option to pay month to month rather than paying for a full year.
Kayla S. | Expérience généraleGreat facilities, just don't need the storage right now. Will use in the future
ADAM S. | Expérience généraleEverything was great.
KATHLEEN J. | Expérience généraleSuck my balls
JESS B. | Expérience généraleThe staff was very friendly
JOSEPH G. | Expérience généraleCindy was very helpful and went above and beyond to find someone who could help me move, and she answered all my silly questions.
pia d. | Expérience généraleWell maintained and lighting was good never a problem with property during the 3 years there.
PRICE J. | Expérience généraleWill definitely use again when needed
DEBBIE D. | Expérience généraleGreat storage facility!
JODI B. | Expérience généraleGreat place for storage well secured and staff is excellent to work with good for business storage or personal storage as well
SUPER C. | Expérience généraleThe storage area was clean and well secured. The climate controlled storage was much appreciated .
JENNIFER D. | Expérience généraleCitywide Self Storage went above and beyond anything I could have ever expected. The staff was courteous and professional. Made sure we got into the facility OK after hours and came to check on us.
Privacy R. | Premières impressionsService was good, they have regulations on what you can and cannot store though
Privacy R. | Premières impressionsThe gentleman that checked me in took his time and made sure that all of my needs were met. He stayed late to make sure that I was okay and got everything handled.
Privacy R. | Premières impressionsThe workers at the citywide storage facility worked with me through all of the confusion that I had and made my storing experience a good one.
Privacy R. | Premières impressionsPlace was great. Getting to this site to review and receive my refund SUCKED big time.
Privacy R. | Premières impressionsMake sure you`re getting what they advertise. I was scammed out of 24 furniture pads for a service I will be paying over 2500 dollars for.
Privacy R. | Premières impressionsClean, in good shape and secure.
Privacy R. | Premières impressionsI disappointed by the promotion of 1 month free:being the second month.I felt that the ad on UHAUL.com for this perk was misleading/unclear.
Privacy R. | Premières impressionsThe facility seemed to be great for what I needed it for. My stuff is still in storage and will be for a few more months and I may have more comments after removing my stuff from storage.
Privacy R. | Premières impressionsSmall unit but was able to unload a whole U-Haul truck plus some.into it!! There were a lot of spiders in it but that will be anywhere!! Overall very happy with it!
Privacy R. | Premières impressionsExcellent service à la clientèle. Very friendly and accommodating.
Privacy R. | Premières impressionsVery nice and courteous
Privacy R. | Premières impressionsthe citywide self storage would not honor my monthly agreement,the employee assisted me stated the website needed to be updated ,therefore he would not honor the online agreement.
Privacy R. | Premières impressionsThe staff was friendly and helpful. Our truck and unit were ready when we arrived and the process went very smooth.
Privacy R. | Premières impressionsmade a mistake on date.
Privacy R. | Premières impressionsI was happy with the facility but not happy with being quoted one rate and then charged another.
Privacy R. | Premières impressionsClean, professional, and friendly.
Privacy R. | Premières impressions