Le client n'a pas laissé de commentaire.
Jason S | Expérience générale
Customer Reviews for Citywide Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The location was good and very good customer service. The truck had a horrible high pitch squeal once it got over 60 mph. It appearred to be a problem with the seal in the window. Never stopped on the highway and road with it for 4 hours. Not great.
Trevor CWe didn't get the vehicle we rented even though they had them in stock and didn't have the appliance hand truck. However, another employee who walked in late did "find" an appliance hand truck for us to use. Please note there was a herd of regular hand trucks near the office desk that was also not available collecting dust.
Ken KWonderful storage facility plus friendly staff!
Paul S | Expérience généraleI really enjoyed seeing uhaul service. The customer service was awesome and the vehicle very nice..
Tonya SSystems weren't working so I couldn't have extra insurance on the truck. For an over thousand mile trip, that was pretty stressful knowing I didn't have additional coverage. Other than that UHaul has always been my favorite company to use when I move.
Brittany HThe lady on duty at the time we rented the storage unit was very helpful, knowledgeable and proactive. Eventhough it was closing time for her, she attended ti us quite enthusiastically. I will definitely come back and also recommend you guys anyone looking for storage.
Andrew D | Expérience généraleAlways a pleasure doing business with everyone there!!
LARRY PThey have always been very nice and very helpful.
Rudy ASome guy who didn't work there pulled up bothering me saying he worked next door. I was on the phone with a representative and he was pulling up my account on his phone. Your system is not secure if a random person can pull up my truck rental on his phone.
Chad SN/a
DIEDRA WI have used this location for years so much so that one rep there recognizes my voice and calls me by name. I've always been well accommodated even on short notice. Staff is always friendly and personable.
CONNIE JThe staff was always very helpful and friendly. Thank you for your services the last 5 years.
Rudy A | Expérience généraleAlways a pleasure doing business with these folks!
SALINA PS.O.
Michael SGreat customer service! Very helpful.
Brandon MVery helpful
Mary KWonderful experience from start to finish, I am beyond impressed with your company and the staff.
Karie G | Expérience généraleMaybe chock blocks availability for secondary safety measures. When hauling vehicle on trailer.
Robert hSee comments above. Employees did their jobs fine just didn't have a well maintained truck and ran into an unforseen mechanical failure.
Steve JSnow was not removed to facilitate the sliding gate enclosure to open and close. It was impossible to move. I did cancel out the rest of the month (January 20) but was told I would not get a refund of the rest of the days; I was paid until Feb. I will get a refund of my $15 deposit by check in the mail. My son took over the storage rental and was charged for the partial month. It was $54 month with a $20 handling fee and a discount for paying for a year in full, so $680+ total. My question is how can you not refund the remainder of a month, but then turn around and charge out a partial month. That does not make sense to me at all. It seems like a double dipping situation as long as it favors the business. I have been a customer for MANY years, but this whole situation left a bad taste in my mouth so to speak. Also, my son's driver's license was at the office for almost 2 hours (was not handed back to my son after the man asked for it) but I was told they called because it had been on the counter the whole time. Given my son should have been cognizant that he did not have his license, it is appalling to me that the license supposedly sat there for 2 hours, and he had driven from out of town to do this transaction in the first place. having 2 staff there, a woman and a man I would expect a call sooner than 2 hours later stating "hopefully he's not out of town by now" which he was. For these reasons, I give the generous average rating.
BRITT K | Expérience généraleThe staff were friendly and helpful with eagerness and proper business sense! Returning the trailer was simple quick and easy.
Matt MWas told went over alot of miles when didn't
Jermaine PI was told that if I vacated the unit quickly they would work with me on the 200 ridiculous fee for one month rent. So we busted butt and got it cleaned out and now they said no they have a one month minimum. So I am not allowing that unit to be rerented until the 22nd of January unless you are going to refund part of my money back. I WILL NOT allow you to double dip!
Amy S | Expérience généraleGreat place to get a Uhaul. Friendly and professional!
Steve CNothing, Cindy is awesome customer service representative! She deserves a raise! Is is always right on top of everything!
JENNIFER MNothing, everything went flawlessly! Due to checking in online, I was in and out probably within 10 minutes, with hooking up the trailer, which he did without me ever leaving my vehicle! That's the fastest I've ever picked up a trailer! Lol
HOWARD DCustomer service without attitude. Upfront pricing quotes. Uhaul as a whole should only do day to day or hour by hour rentals because stuff comes up and people can't always bring it back at the designated time like myself and whomever I got the truck from. Also it should not matter where you drop off as long as it's a uhaul dealer.
Rachelle HThere was a weld broken on the finder and it almost came off going down the highway. I was able to secure it enough to make it to a uhaul server center that was open. I am out one of my Wretched strips since one broke in the process.
Daniel PCindy has always been amazing. Thank you!!
JASON HGreat customer service! I highly recommend the City Wide location.
MARCO MThe trailer breke needs adjusting, a couple of times I had to brake very strongly and the trailer brakes slammed on and off, jerking my SUV around pretty wildly
Steve KGreat team!
Chick-Fil-A SSmoothe, well-run experience
Lisa MExperience was top-notch - they provided friendly helpful assistance to make sure everything went smooth.
John CWhat a great experience. Cindy (I think that was the name on her tag.) was courteous and efficient and deftly rolled a 5 x 8 trailer onto the ball on my truck. Ryan was equally courteous and able when I returned the trailer. Maybe the best thing was that I was assigned a trailer with a pull-down ramp, making moving our furniture much easier than it would have been with the originally assigned trailer. And the price was right too. Can't beat all that.
Gary MThe uhall in Salina Ks on Ohio Street is probably the best uhall I have ever worked it.
JASON CHighly recommend Uhaul!
MARCO MWas satisfied.....
Steve CAbsolutely perfect
LARRY PWas very pleased with the staff. Thanks to Cindy, Brian and all of their staff. I will remember you all when I need your services again. Yours will be the first place I come to in the future. Thanks again.
Ray H | Expérience généraleBest customer service around. Thanks to all.
Kelli M | Expérience généraleI got nothing Very excellent staff and service easy as well.
Christian OWe had a great experience here and would highly recommend it for anyone looking for a storage facility in the area.
TERRY V | Expérience généraleVery clean nice Truck went beyond my expectations
mike gCustomer service sucked this time. The woman who helped from the start had a attitude due to license not being able to be scanned. So she had to enter the information manually. From there her attitude was even worse. Asking if I had time constraints. I indicated after she told that she wasn't in the mood to be rushed. That I was not in a big hurry. Her attitude when we got out to the transport to hook up was way shittier. I offered to help with chains to be nice and she was flat out rude. I then told her in no way was I trying to rush her but be nice to help. She informed that she knew her job and didn't need any help in a very rude manner. As far as customer service checkout of the transport it was terrible. Equipment was adequate. Check in was adequate.
Bill CVery curious staff that looked to solve my issues
Jonathan LThe front desk woman was very nice and knowledgeable. She allowed me to feel comfortable and did a wonderful job. Chey I believe her name is.
Akil SThey were very friendly and helpful. If I had a question they answered it promptly. I have used u haul several times, never had a problem.
ANITA SBetter than expected. Plan on using this location again.
Sharon RWe rented a 6 x 12' trailer and the Customer Service from everyone at CityWide Storage was FANTASTIC as usual. My only comment that would be helpful is that U-Haul place tie down clips on the bottom and top of the trailer. We use ratchet straps to hold equipment from rolling while transporting to customer site. When all tie-down circles are all at bottom it leaves possibility for equipment to be top heavy and tip. If we could go top to bottom with our straps, it would keep all in place. Thanks and again, we enjoy our business relationship with CityWide ... Great Group. Gary Stansberry, V.P. Salina Blue
Gary SI was always treated very well by everyone. Merci
Kala T | Expérience généraleWe've rented from several different U-Haul dealers and this is by far the best for service, friendly and helpful employees. They offer a variety of products and have the cleanest equipment we've ever gotten with U-Haul.
Glenice CExcellent
Steven DI truly appreciated the amazing customer service from Cindy. She made my rental and move out convenient and pleasant. Thank you, Lady!
Tamikah G | Expérience généraleThe staff was always friendly and helpful.
TIMMY M | Expérience généraleI sold my trailer so I no longer need the rental space.
Curtis S | Expérience généraleI was moving from another state the staff was great! Always returned my calls and were easy to work with. I would not hesitate to recommend Citywide Storage.
Maria P | Expérience généraleThese guys are the best! Always friendly, helpful, and very accommodating. I would highly recommend!!
ANJAN G | Expérience généraleI believe that I rented the unit for 30 days and moved out before the end of the 30 days. Do we not get a refund if we don't use the space for the whole time. Also team member didn't want to go look at it with me present for check out. Which I believe we should. F
sam p | Expérience généraleFriendly, professional people, nice clean facilities!
Ronald J | Expérience généraleThe staff were always friendly and helpful. They helped me take care of a couple of banking issues and did so in a very professional manner. I liked the easy access to the facility at any time on a 24 hour basis. If I hadn't sold my trailer it would still be parked at your facility. If I need storage in the future, I will most certainly call on you.
DAVID N | Expérience généraleVery friendly staff
Douglas R | Expérience généraleGreat staff and clean facility
Justin S | Expérience généraleCitywide storage will always be my go to for my storage needs!
Julie G | Expérience généraleGreat experience
Eric W | Expérience généraleThe staff was always helpful and attentive. We would definitely use Citywide Storage again!
JENNIFER L | Expérience généraleThe staff was very helpful and if for some reason we ever need your service again will be back thank you Hershel.
Hershel H | Expérience généraleThey were really nice folks and everything went smoothly, but... SPIDERS. EVERYWHERE.
ANNE A | Expérience généraleWe were very pleased with Citywide Storage. The people are very friendly!! I called from Florida to rent a storage unit and it was successful!! The place is clean and secure. I would recommend Citywide Storage to my family and friends if they need a storage unit or uhauls.
Michele C | Expérience généraleVery impressive facility Will use again if needed Thank you
Danny E | Expérience généraleI was happy with there serves and i will be using they aging
Alfonso M | Expérience généraleHad a unit here for several years. They were great and always a pleasure to work with. I highly recommend using CIty wide storage
Chris R | Expérience généraleI would not go anywhere else but to you guys
Raynetta H | Expérience généraleEverything went great!
Mark P | Expérience généraleCindy was very helpful and detail oriented, and a pleasure to work with.
ROBERT R | Expérience généraleTIM & CINDY WERE VERY HELPFUL AND GREAT PEOPLE TO DO BUSINESS WITH. DEFINITELY WILL DO ALL MY FUTURE LEASING WITH THIS COMPANY!!!!!
Destin G | Expérience généraleAnother great experience with this facility.
MARTIN W | Expérience généraleToo expensive for what you get.
JAMES H | Expérience généraleFriendly staff and super easy to rent and check out!!
MELINDA F | Expérience généraleGreat experience.
Camey J | Expérience généraleSuper helpful and friendly staff. Nice facility.
ANNE N | Expérience généraleThe lady at the front desk was probably the best customer service I've had in a long time in Salina she was very helpful and very nice. I always end up keeping the U-Haul truck a day longer than I'm supposed to and they don't get mad at me. in the storage unit I use for a month for the perfect size perfect space and it didn't cost me a hundred bucks I would highly recommend this storage facility in Salina Kansas
Tonya S | Expérience généraleOffice staff needs to be retrained on professionalism and how to listen to customers. They were judgemental and presumptive in their communication. I would not recommend this place based on the staff.
Brenda S | Expérience généraleThe staff at Citywide Storage is so helpful and accommodating. They were available to my answer questions whenever I needed. The area is well maintained and secure.
Amelia D | Expérience généraleThe staff was wonderful. I would highly recommend!
Catherine B | Expérience généraleCustomer service was a 12 out of 10. Out of this world. I wish there was more teams like them. Thank you Dennis
Dennis V | Expérience généraleI had no experience with a storage facility, but Cindy was wonderful. Don't know what I would have done without her.
Pam M | Expérience généraleNo complaints, it was easy and fair priced!
Kelsie G | Expérience généraleThe only reason I left after 5 years of renting was the cost of the climate controlled storage. It went from 165 to 185 and it became financially hard for me. Then the incident with double billing was a nightmare for me as well. I couldn't get my medications because I was overdrawn with the double billing.
SHARON B | Expérience généraleNice building and storage, hated that I rented for 8 years the same unit on auto pay and that the storage rates almost doubled. Way to high of price for what was being rented. Wouldn't recommend to anyone that wanted to save money
JESSE G | Expérience généraleEverything went well. The staff was friendly and helpful. Thanks
WILLA Y | Expérience généraleFantastic facility and exceeded all of my needs. Would gladly recommend them without hesitation.
Brian B | Expérience généraleEveryone there is always friendly and helpful. Cindy is amazing! I don't think there is anything she can't do. The location is very clean and secure. I never worried about my things, even when I moved 1800 miles away.
THOMAS H | Expérience généraleWonderful service and I would use this service again!
Karen D | Expérience généraleEveryone at citywide storage was very accommodating and very easy to get along with. thank you again for everything.
Art B | Expérience généraleThank you to all of the staff. Salina has a great storage facility.
PAMELA B | Expérience généraleI had one time a staff wasn't friendly. She called to tell me my payment was late. And I couldn't use my card anymore because it was the second time it didn't go through. I'm a server I don't have money just go on a card. I have a 2 month old daughter. She needed to understand sometimes life happens and we just simply forget about things. It was only a week late. And she was just super rude in her tone of voice.
Krastal B | Expérience généraleI had the unit for over six years. Never had any issues with pests or rodents. Easy to access. Thanks for everything!
BOB R | Expérience généraleI always get City Wide storage when in need of storage space. Fast Friendly and i know my belongings are secure.
Rambo S | Expérience généraleVery efficient staff and extremely friendly and helpful.Easy access to unit, clean.
SHEILA T | Expérience généraleStaff was always friendly and helpful
The R | Expérience généraleThe staff at the office were soooo nice and made everything quick and easy for me.
Denise P | Expérience généraleExcellent storage facility. Employees were very friendly and helpful. Will recommend and use your facilities again. Thank You for everything.
Michael W | Expérience généraleCindy is an angel. Her boss seriously needs to develop an ounce of respect for the customers.
RON J | Expérience généraleStaff were knowledgeable and friendly.
Larry B | Expérience généraleFriendly and helpful staff unit was very clean.
Damarcio M | RéservationVery nice facility and the staff were always helpful & friendly.
TY W | Expérience généraleI was pleased that we could rent for as long as we need instead of a contracted amount of time. We will not hesitate to rent from Citywide again if we need to. Thanks
DELLA T | Expérience généraleI've rented storage twice since 1998 with Citiwide. This last time from 11/2013 until 1/12/19. The Staff and premises were "excellent." The price increased too much over this period so I had to move
CONNIE H | Expérience généraleAll staff members that I worked with were extremely helpful. The gated unit area was very bright at night and the key pads worked like a charm! Wonderful experience!
HEATHER B | Expérience généraleAll friendly personnel
GAIL S | Expérience généraleWe had no major issues. Any problem that did come up was immediately fixed even if it was after normal business hours. We would use them again in the future if we needed a strage unit.
ERIN U | Expérience généraleLoved the service and having the option to pay month to month rather than paying for a full year.
Kayla S | Expérience généraleGreat facilities, just don't need the storage right now. Will use in the future
ADAM S | Expérience généraleEverything was great.
KATHLEEN J | Expérience généraleSuck my balls
JESS B | Expérience généraleThe staff was very friendly
JOSEPH G | Expérience généraleCindy was very helpful and went above and beyond to find someone who could help me move, and she answered all my silly questions.
pia d | Expérience généraleWell maintained and lighting was good never a problem with property during the 3 years there.
PRICE J | Expérience généraleWill definitely use again when needed
DEBBIE D | Expérience généraleGreat storage facility!
JODI B | Expérience généraleGreat place for storage well secured and staff is excellent to work with good for business storage or personal storage as well
SUPER C | Expérience généraleThe storage area was clean and well secured. The climate controlled storage was much appreciated .
JENNIFER D | Expérience généraleCitywide Self Storage went above and beyond anything I could have ever expected. The staff was courteous and professional. Made sure we got into the facility OK after hours and came to check on us.
Privacy R | Premières impressionsService was good, they have regulations on what you can and cannot store though
Privacy R | Premières impressionsThe gentleman that checked me in took his time and made sure that all of my needs were met. He stayed late to make sure that I was okay and got everything handled.
Privacy R | Premières impressionsThe workers at the citywide storage facility worked with me through all of the confusion that I had and made my storing experience a good one.
Privacy R | Premières impressionsPlace was great. Getting to this site to review and receive my refund SUCKED big time.
Privacy R | Premières impressionsMake sure you`re getting what they advertise. I was scammed out of 24 furniture pads for a service I will be paying over 2500 dollars for.
Privacy R | Premières impressionsClean, in good shape and secure.
Privacy R | Premières impressionsI disappointed by the promotion of 1 month free:being the second month.I felt that the ad on UHAUL.com for this perk was misleading/unclear.
Privacy R | Premières impressionsThe facility seemed to be great for what I needed it for. My stuff is still in storage and will be for a few more months and I may have more comments after removing my stuff from storage.
Privacy R | Premières impressionsSmall unit but was able to unload a whole U-Haul truck plus some.into it!! There were a lot of spiders in it but that will be anywhere!! Overall very happy with it!
Privacy R | Premières impressionsExcellent service à la clientèle. Very friendly and accommodating.
Privacy R | Premières impressionsVery nice and courteous
Privacy R | Premières impressionsthe citywide self storage would not honor my monthly agreement,the employee assisted me stated the website needed to be updated ,therefore he would not honor the online agreement.
Privacy R | Premières impressionsThe staff was friendly and helpful. Our truck and unit were ready when we arrived and the process went very smooth.
Privacy R | Premières impressionsmade a mistake on date.
Privacy R | Premières impressionsI was happy with the facility but not happy with being quoted one rate and then charged another.
Privacy R | Premières impressionsClean, professional, and friendly.
Privacy R | Premières impressionsThe service was friendly and informative both times (I had to upgrade to a bigger unit because I bought furniture). Very excellent experience both online and in person.
Privacy R | Premières impressions