Customer Reviews for Civil Supply Corp
(U-Haul Neighborhood Dealer)

Évaluation :

3

It was a struggle to get the lock off. It was rusted. I wasn't notified about the switch to check in for the reservation. It cut into my time with bringing it back and I was charged 70 just for that. It stressed me out. It wasn't the person at the location fault. Emergencies happen but the whole process to open the lock pissed me off.

Évaluation :

5

Ebbriting was fine excellent nice and clean.

Évaluation :

2

Took online customer service over 20 minutes to approve me while I froze outside and the back of the van was not clean and used napkins sitting up front on the seat. The good thing was it was a new van.

Évaluation :

1

We rented a 10" truck. Once we pleaded the truck with minimal furniture - the biggest item inside was a kind bed. Then the rest were boxes and small stuff. The truck lost power and so we had to get off the highway and drive at 10 miles per hour!! We finished moving at around 3 AM and did drive at 10 miles per hour to our next location for 3 hours instead of one. A cop approached us and even asked to cal a tow truck which we declined as I did not want to be responsible for extra charges. We thankfully made it slowly but surely back to the uhaul and Ieft this information when giving the car in. No one reached out to me nor seems to be concerned of this defaulted truck they are renting. Also it smelled terrible inside, I couldn't help but gag…

Évaluation :

5

Staff excellent, friendly and helpful, will use again.

Évaluation :

4

Everything went smooth.

Évaluation :

3

Was a different location from where I picked for pickup and is hard to find.

Évaluation :

3

24/7 mobile check-in process needs to be improved. It takes long time to upload pictures and some instructions are confusing such as obtaining code for the key lockbox.

Évaluation :

3

The truck wasn't clean. If I had the choice and time I wouldn't have rented it. I came home straight from the rental place to clean the mirrors and the windshield. I also cleaned the seats and the cup holders. I placed a rug on the cargo area and it came out black with dirt from the floor. Honestly this is the first time I complain about uhaul I dropped it off after hours using the app. I wanted to state it was not clean to be rented again. But I would have been charged $25 dollars for cleaning fees and I actually returned it cleaner of how I received it.

Évaluation :

3

I was supposed to pick up the truck in Jericho and you guys just switched it without saying anything. Now a day later, I've been charged twice for this truck. It's bad enough that when I got the truck, the check engine light was on. While driving, the truck would break on its own while slowing down. When trying to accelerate, the engine sounded like it was working 3 times as hard to get going. I'm not happy with my rental and I've never had a problem. This is my 4th move in 3 years, worst experience from U-Haul.

Évaluation :

1

The shop was supposed to open between 8:30 amd 9:00 I was there they were not - which then sent me down the rabbit hole of your self service option and that was frankly a hot mess until one individual actual helped me - Adam - a local U-haul manager interceded after 1 and half plus hours of getttng frustrated by your app and your reps on the phone.

Évaluation :

5

Everything is ok, I like this service. I'm recommending this excellent service to everyone friendly.

Évaluation :

2

The confirmation email I received from U-Haul assured me that my 8:30am reservation was "guaranteed." I arrived promptly and was left wondering how to make sense of the process as no directions were provided and staff were not present. A half hour later, at 9:00am, a vehicle drove up to the store. A young man got out of the car, simply said "Sorry," and went inside. He was followed by an older man who did the same thing. I deduced -- but was not told -- that these two worked for the dealer and might be able to help me, but they did not invite me inside or explain who they are/what they do/why they were late. I did not feel that they appreciated my business and I especially did not care for their excessive tardiness. I received different answers to a question about road permission and usage and was left feeling unsure. I would not recommend this location to anyone seeking a U-Haul vehicle, and if U-Haul stands by this service, I would not recommend U-Haul, either.

Évaluation :

3

The steps for getting our rental were not accurate. I had been told we could do it through the website (or the app). Turns out I could not do this through the website and it was required for me to do it through the app. This delayed my pick up by about 40 minutes. Even when we were on the app the steps I took notes on the video were not in order as had been shown so again, more delays. Other than that, the rental was fine.

Évaluation :

1

I used the mobile reservation and there was an issue with the link! Following the link was a glitch. The like would not recognize my location. I had to call to get help after thirty minutes the rep that was helping me move forward so I can get the keys so I can get access to the van I reserved went through manually. NOW on the return there was an issue again! Following the link and the steps another link would not allow me to take a picture of the dash to show your mileage and fuel levels would not work. Then you could not move forward to have your return get processed. I called customer service with was absolutely awful. The Hicksville location was supposed to be open. Which it was not! After being on hold for 30 minutes then being switched to one after another rep, this happened for an hour being told I can't help you! I decided to take a picture with my phone and attach it to an email. The worst experience ever! I would never use Hicksville Uhaul and will tell anyone that ask me how horrible they are! I give Hicksville a big fat zero!

Évaluation :

2

The location does not have good WiFi services so it took 1 hour upon pick-up and 1 hour upon return just to connect to WiFi and complete the process.

Évaluation :

5

ONE OF THE BETTER UHAUL LOCATIONS IVE EXPERIENCED

Évaluation :

5

The owners are FANTASTIC! I can't recommend them enough, if we ever need another U-Haul we will 100 % rent from this location!!!

Évaluation :

5

Wonderful service. Thank you.