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Bill S.
Customer Reviews for CK Auto Service & Race Fab LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly people
ANDREW J.Always a great experience at CK auto
ROBERT B.I've rented from other places but ck's was the best by far in every way.
LUKE K.Excellent location with top notch owners! Will definitely visit again when I need a uhaul!
Alma H.Chris and his wife could not be more accommodating. Great people to work with. Merci.
Chris P.Bad customer service
Wagner P.Service was excellent when we picked up the truck. There wasn't any issues picking up the truck or dropping it off.
Nancy B.Always a great experience at this location. I particularly appreciated the fact that the owner noticed that some leaves and debris and gathered in the trailer from the fall shedding of the trees. He took the time to blow out the back of the trailer as soon as he noticed it.
ROBERT B.CK was great. Uhaul online reservation was not.
Karl E.I just want to say the costumer service was excellent!
Earl W.Using the self check in and return was difficult as there was very limited cell service I had to call U-Haul to make sure my return was noted as I couldn't complete while there
Janet O.Nothing, everything was good.
JOSEPH S.Location - fine/good Truck - fine/good The online process - a brutal experience
John F.I only used the truck for 3 hours and owner would not change rental from 24 hour reservation. Vehicle not checked in aft I returned it. Wonder was busy doing mechanic work.
Alan R.Difficult to get to
ROBERTO G.Thepeople at the location I picked the trailer up was super friendly and easy to talk to. Cool team there. The actual confirmation done by someone else was not so pleasant. I didn't get a call when I was supposed to so I myself called 2 weeks after the email said I would receive that call, which was only 1 day prior to my trip. I had friends that booked trailer a week after me and got a call the next day. I booked roughyl 2 weeks in advance and never got a call.
Brandon W.Great place but too far from my home. It required me to drive over an hr to the location and the trailer was not available until late afternoon whic meant I lost the extra day I paid for to load the trailer and UHaul did not refund the extra day even though I could not use it
David R.Keep up great customer service
Saul R.This is a good franchise. Friendly, and they got me going fast.
Michael G.The place we got it from was awesome! The people there were super nice, however the truck itself was a problem. I was moving into my apartment today, last night we had a thunderstorm and everything in the back of the truck was SOAKED. I was so upset. I also got over charged by 30 dollars which I'm also not satisfied with.
Amber M.Owner of Auto shop very courteous and help me trouble shoot. easy pick up and drop off.
Kerry E.A little out of the way but friendly and helpful staff.
Gary P.Nice people and definitely would recommend this location.
Theodore R.no place to turn it around. offered no help at all to taking it off our truck. no care about the equipment or customer service. would not recommend as a drop off location or for anything really!
EDWARD K.I feel like I was working for UHaul - taking pictures, etc.. The app makes the customer do ALL the work. I have rental many many times over the years - check records. I will not rent from UHaul next time. You change the pick-up location, very very not customer focus.The folks at the site were very nice,; yet, the book and "corporate" process sucks!
William F.Owner is a great down to earth person. Would definitely deal with him again.
Brian S.Very friendly, helpful and efficient! Highly recommend! Thank you.
Donna H.Good people to deal with
Mark E.Website said that thee location was open. It was not. I injured myself disconnecting the trailer.
Ellen P.Keep up the good work
hassan A.Change the U-Haul website! It's a nightmare! Very unprofessional. I was much better off calling U-Haul direct. I spoke with a very pleasant woman who got this lined up for me. The people at CK Auto were also very professional. I would highly recommend U-Haul but I would tell them to avoid trying to do it on-line - absolute disaster
MARK H.No return link was sent to me as promised which resulted in a three hour process via multiple phone calls to make sure the return was complete. Pain in the neck. I also created an account with Uhaul but could not get it to work for this return.
robert V.They are the best ! Always clean and well maintained. They are super sweet people to deal with
MEGAN H.love the people at this location. Its off the beaten path, but they are friendly and no-nonsense, and will help you back up a trailer!
KATHRYNNE R K.Nothing, they were perfect!
JENNIFER C.I just chalked it up to "It's a U-Haul". Bad day for me - it was windy and the steering wheel correction for the wind was a half of turn in either direction. I covered quite a distance but by the time I got to the place where the move was FROM, I was BEAT TIRED from over steering in order to keep vehicle going straight
EDWARD E.This was the best U-Haul rental center we have used in the area. Owner was great and the van was in amazing condition. Clean well maintained and safe. Will be using him again from now on.
MEGAN H.Chris has FANTASTIC customer service. Our experience was flawless thanks to him. We really cannot express how happy we were with his assistance and flexibility. The alignment was off on the truck quite a bit but that is literally the only thing even remotely negative we could say about this experience. THANK YOU, CHRIS!!
MATTHEW H.Everyone was extremely friendly, helpful and accommodating. Had a wonderful experience!
Stephen H.The facility and staff were great. The problem was the truck leaked in the cargo area causing our 2 mattresses, box spring mattress topper, and a couple of boxes to get wet which put a damper on the move. We couldn't set my sons apartment up seeing we needed to let things dry out.
STEPHEN K.This was a very helpful (Hieter rd , Quakertown PA)uhaul They were pleasant and helpful and helped me out of a jam when the Slatington location didn't not have the van as promised. The Slatington didn't bother to call me to tell they didn't have the vehicle I reserved
CHERYL N.Everything. From beginning to end
FRANCIS H.The owner was very helpful and cheerful. I will not hesitate to rent from them again.
Gable Y.Nothing.
FREDERICK B.The U-haul self-registration process was terrible and took forever. Eventually the owner of CK Auto came out to assist, even though it was before their opening hours. We were very unhappy with U-haul, but very thankful for the location and their staff.
MICHAEL K.i have rented from UHaul before and the experiences have been pretty good. This was by far my best experience ever, The owner was extremely helpful.
RAYMOND F.