Customer Reviews for Clara's Store
(Concessionnaire U-Haul dans le voisinage)

112 évaluations

709-A Hwy 71 W   Smithville, TX 78957

(512) 237-2164

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(512) 237-2164

709-A Hwy 71 W
Smithville, TX 78957

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela S. 
Évaluation :
5

Nothing. Everything was great. Communication, professional.

LIDIA J. 
Évaluation :
4

Ideal location. I would definitely utilize U-Haul again for a future move!

LESLIE M. 
Évaluation :
4

understaffed. But the one employee on duty did an excellent job checking in two customers at once multitasking on two devices.

Preston D. 
Évaluation :
4

Easy to find and the gentleman was super nice. Only downfall was it was 30 minutes from our actual location.

Michelle K. 
Évaluation :
1

Horrible horrible service. Will never use them again.

MAGALI E. 
Évaluation :
2

Man behind the counter was using his personal cell phone to check in the usual, can not speak English very well. He advised me that nothing else was needed but then called me after I left. Before I left he was told that if anything was need it should come directly from uhaul.

Monique W. 
Évaluation :
2

I was quoted a price and was charged more.

DONNA O. 
Évaluation :
1

Clerk was rude and did not know what he was doing. I waiting in there for a half hour because he did not know how to process a return. He also stated that I needed to wait so he could process my return on my rental deposit, which he did not know how to do. I asked him if there was a number I should call to which he responded, “It's not my problem. Just leave.” He was extremely rude.

Issac M. 
Évaluation :
1

First of all the address U-Haul provided for this location is wrong. When I called the store trying to find where they were located, asking for a road they were nearby I could look up or what mile marker they were nearby, the guy had no idea. Then he hung up on me. The actual location is 10 minutes away from the address U-Haul provides. Also, as someone who has worked for a business that deals with company vehicles, there should be a maintenance checklist or something along those lines that the U-Haul dealer has to go over so that every time a U-Haul truck gets dropped off they check that everything is working in the truck. This truck clearly has a fuse out or something, because the windshield wipers did not work and neither did the radio. Which was pretty dangerous considering we were driving in the rain. Also, telling a customer to call roadside assistance when the truck clearly hasn't been working since the time of pick up isn't acceptable. Like I said the truck should be checked for maintenance after every drop off, because having a truck that doesn't work from the start is ridiculous. The truck should be working at all times unless something goes wrong during a rental. The first time that a truck gets checked for maintenance that's needed shouldn't be the responsibility of the customer, nor should it be on the customer's dime to have it serviced. It's poor company policy.

KATELYN F. 
Évaluation :
4

I could not find any place to drop the keys after hours so I had to slide them through the space between the doors.

Shanon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
4

It is a one woman office and she was very personable, efficient and courteous. Excellent service!

Catherine M. 
Évaluation :
5

Check engine light was on, inside of truck was dirty. Was told don't worry about the light take it anyways lol

Clark A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lacherry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAD F. 
Évaluation :
5

Staff were helpful and professional. U haul made my move a positive experience. I will use U haul for any future moves

ANGELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lois K. 
Évaluation :
3

I was charged a cleaning fee but don't understand why if I left the unit in the same condition I picked it up in.

Kathy R. 
Évaluation :
5

Very good

SERGIO R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Javier V. 
Évaluation :
5

Good service! Truck ran great!

Michael A. 
Évaluation :
5

The check in process is unnecessarily long. I checked in using mobile and they still need to do a bunch of manual stuff on their computer in the store. It's not fast.

Matthew H. 
Évaluation :
5

Super friendly went above and beyond to allow for quick pickup

ADAM LEE W. 
Évaluation :
5

excelente experiencia

JORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY KEITH N. 
Évaluation :
5

When we went to pick up the trailer, Alisha was our customer service lady. She is absolutely awesome. She made it so easy to get all the paperwork done and get on the road. When we returned the trailer, the two ladies were very helpful and nice (I am sorry I did not get names). This was one of the most professional And pleasant u haul experiences I have ever had

Susan D. 
Évaluation :
5

friendly service. Showed everything before driving off.Very professional

Gerard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON F. 
Évaluation :
5

This location has been very good to me. Very friendly, helpful and courteous.

Dale H. 
Évaluation :
5

Great people, great service

Phil S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Amazing customer service by some amazing women and will be using them for any upcoming rentals !

Chasity R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C. 
Évaluation :
5

staff was very helpful and truck was exactly what we needed for the move Thanks!

RANDY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUAN CARLOS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

Excellent customer service and trailer in perfect condition

k-Lee S. 
Évaluation :
5

The owner and workers at this location are amazing! They are the nicest and most helpful individuals we encountered on our move.

Kylie C. 
Évaluation :
5

All good, may suggest to clean inside of windshield because when you are driving in sun it was very hard to see thru dirty glass. I mentioned to return attendant and she said they would address this. Other than that the location was great. Thank You Gina

robert O. 
Évaluation :
3

Way too expensive the rate 140 $for 6hrs!!!!!

Shayla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen R. 
Évaluation :
5

The ladies were extremely helpful quick and polite on helping me get a U-Haul truck very quickly.

Craig S. 
Évaluation :
5

Los seguire usando cuando los nesesite

Eliseo F. 
Évaluation :
5

it was a gas station. At least they were more friendly and even they were mad about what the jerk in Phoenix charged me. Still, I will never recommend uhaul to anyone ever after this crap.

donald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan B. 
Évaluation :
5

Not much

Arnold M. 
Évaluation :
5

The staff was super. They went out of their way to make my experience great!

Patricia M. 
Évaluation :
1

Some bullshit y'all people screwed me out my money!

KEVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin K. 
Évaluation :
3

The only problem that I had was the contract said that it would have a hold for 89 dollars and it put a hold for a 103

Patrick H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marganna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn R. 
Évaluation :
3

This 26ft uhaul was FILTHY! Full of dog hair! And Red Dirt inside and out! Mostly inside the cab! The truck definitely needed attention! If I would have know this truck drove so bad before I got out on the hwy, I WOULD have NEVER taken it! It definitely beds a front alignment! When I got ready to turn left it pulled right to the right before it goes left! NOT a good thing in traffic! Drove very rough! I was afraid to put my breakables in the trailer very bumpy ride! Couldn't eat inside or drink due to all the DOG HAIR! I love dogs! I have one that is my child! But doesn't mean I want his loose shading hair in my mouth or food!!!

Chanda W. 
Évaluation :
5

Excellent location and people.

Frederick C. 
Évaluation :
2

computer takes to long and ask to many questions.

shelton S. 
Évaluation :
2

I was told it was 55 $dollars for everything. Even gave the mileage before hand, and was told I got it for 55,00 $... I receive my statement by email, and it's 63,23 $ higher... totaling 118,23 $. I'm very upset. This was an emergency situation and to be told one price ave then charged another and sent through email... really upsets me. I will be contacting the store and can only hope they fix it and honor our word. Again... this was an emergency situation and we do not have the funds for that high of a price. Please help us.

Amber N. 
Évaluation :
5

Ended up with multiple tire issues had to have 3 tires replaced due to damage and blowout

Corey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
3

On line reservation was HORRIBLE! Rented trailer for 8 days and it directed pickup in another town, instead of above location, close to home. U-Haul called 2 days later, wanting to know why trailer had not been returned!

Pat N. 
Évaluation :
1

Maybe not lie about someone's money. I rented a car dolly for a one day use, the employee told me I would get my money back for the 2 days after I turned the dolly in. She lied, or is ignorant.

Bailey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfredo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marinela L. 
Évaluation :
1

Rented wrong unit gas level was off did not check it or do a walk around with me charged more miles than I drove. I'm done with u haul.

charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darshan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene J. 
Évaluation :
5

Very convenient and friendly.

Rocky H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
3

The man that was there was doing what he could do to help with the confusion and was nice and respectful throughout the process.

London D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnny E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard A. 
Évaluation :
5

Very Friendly Service

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocky H. 
Évaluation :
5

Over the past 13 years I have use U-Hall to move at least 9 times. I have always had a great experience using their service. The location I used in Smithville was by far a great experience!! The Staff was friendly, courteous, well traine at there job and a pleasure to do business with. I would definitely recommend using them!!!

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy or Willi M. 
Évaluation :
5

Amical

Juana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam G. 
Évaluation :
1

We tried to contact this location for 2 days and we could not get anyone to answer the phone.

Chris M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell D. 
Évaluation :
4

Everything worked smoothly even though internet was not functional when I arrived. The Clara Store team worked around the problem and I was on my way without delay. The return was seamless and computer internet was working.

Thomas M. 
Évaluation :
5

Change the windshield wipers. Otherwise, all was great.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth N. 
Évaluation :
5

Great rental experience!! Will go back there for any moving needs.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald E. 
Non les évaluations ont été soumises pour cet établissement.

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