Customer Reviews for Classic Self Storage
(Concessionnaire U-Haul dans le voisinage)

491 évaluations

5685 Georgia Hwy 400   Cumming, GA 30028

(770) 889-8961

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 4h pm
  • Dim : 11h am à 4h pm
Heures d'ouverture spéciales
  • 5/9/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(770) 889-8961

5685 Georgia Hwy 400
Cumming, GA 30028

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 4h pm
  • Dim : 11h am à 4h pm
Heures d'ouverture spéciales
  • 5/9/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Terrance was polite and kind.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin N. 
Évaluation :
5

Good experience. Doug Hayes did a good job facilitating the rental and had good customer service skills.

Larry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIKRAM K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
4

Great Service at pick up and delivery. Smooth and no hiccups or worries.

Kenneth G. 
Évaluation :
5

Staff was always very friendly and helpful.

Andrew C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN H.  |  Expérience générale 
Évaluation :
4

The only thing that kept you from getting excellent is that you need to check vehicle with customer before they leave to make sure there are no incidents that come up later.

Jack C. 
Évaluation :
5

Sometimes I needed access later in the evening since I work during the day.

ARTHUR J.  |  Expérience générale 
Évaluation :
5

Very positive experience, I encountered no issues whatsoever, would not hesitate to ren there again or recommend it to others!

Samuel H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DATHAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B.  |  Expérience générale 
Évaluation :
5

I would definitely use you in the future if I have a need. You run a great business! Best of success in 2021!

Cathy S.  |  Expérience générale 
Évaluation :
5

Super quick service to return equipment

Sang G. 
Évaluation :
4

Service was great on both ends.

Jack H. 
Évaluation :
4

The passenger side window wiper broke. Ensure everything is working next time before renting.

John F. 
Évaluation :
5

Highly Recommend to Friends and Family in Cumming and their sister company in Dawsonville.

Charles R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norma L. 
Évaluation :
5

Everyone at the rental facility was kind and helpful. Thank you for your service.

Dwight D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen N. 
Évaluation :
4

Quick return.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Penny G. 
Évaluation :
5

Great customer service!

Cindy B. 
Évaluation :
5

Don't charge for mileage

Michael D. 
Évaluation :
5

Both locations were great but we were not happy with The last minute change in pick up location and how far it was from our house! We had to drive 25 minutes each way and we actually passed a uhaul place with two 26 footers sitting out front that was closer to our house. This change in location made us late to meet the movers which cost us money.. When paying as much as we did for the truck and reserving in advance, it would have been nice to have the pick up location stay the same.

Derek M. 
Évaluation :
5

Rien

KEVIN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery G. 
Évaluation :
5

This location goes above and beyond to take care of customers. Highly recommend these guys. Great folks!

Dustin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn W. 
Évaluation :
5

Always an excellent experience!

Leslie C. 
Évaluation :
5

I always use Classic Storage for all my needs. Highly recommend their knowledgeable abd helpful staff!

Leslie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parris B. 
Évaluation :
5

Un service à la clientèle de qualité. Chris and Doug are excellent communicators and a pleasure to work with. Thank you! Robert

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT G. 
Évaluation :
5

The people behind the counter were super helpful and really down to earth good people. They took the time to hook up and test the trailer. Puck up and return went super smooth. This will be my go to Uhaul place in the future for sure.

Kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

great personnel

Richard B. 
Évaluation :
5

The agent Chris Was a true professional polite I have rented U-Haul's from this location for quite a while and I always get great service. He is certainly a valued asset to classic storage. Edgar Strange

Edgar S. 
Évaluation :
5

Excellent staff at this location. With current covid disruption, this location handled everything perfectly. Easy pick up and drop off. Highly satisfied.

Matthew S. 
Évaluation :
5

Awesome experience! The gentleman was super pleasant and ending up giving us a day extra for free on the truck since our movers didn't show

Kathleen S. 
Évaluation :
4

Agent here stated that moving pads should have been available.

scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

Doug helped us and was very nice. It was our first time ever renting a uhaul and it was quick and easy!

Erin B. 
Évaluation :
5

After reserving the trailer online and choosing this location for pickup, I was later informed that I had to pick up the trailer I originally reserve at another location- that location DID NOT have any of the other things I needed and had reserved. This forced me to go to two different places to get what I needed. I do not appreciate the way U-Haul handles these reservations. Classic Storage was great though- and had my reservation transferred to them, but I had to get a bigger trailer than originally reserved.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

The guys there were customer friendly and made the process easy. Great team.

Evelyn C. 
Évaluation :
5

Thanks for your help!

Patricia H. 
Évaluation :
5

Not on my end I had a great experience thank you.

Rickey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY W. 
Évaluation :
5

This is my go to u-haul location. The folks are always friendly and courteous. Equipment is clean and well maintained.

Peter T. 
Évaluation :
5

This is the 3rd or 4th time I have rented from this location. If the need arises, I plan to use these good folks again.

John P. 
Évaluation :
5

By far one of the best locations I have been to. Clean, organized and even in the holiday spirit. Amanda Meadows-Mathis, Realtor

Amanda M. 
Évaluation :
5

(Doug?) was excellent. Great experience. No issues. Quick. Attentive to phone. Very appreciative.

Robert R. 
Évaluation :
5

Great customer service! Chris was upfront about the Uhaul app too not being as reliable as you'd like so we were glad we went inside. Nice clean and peaceful location. We will definitely use again next time we need to rent! Easy to get the truck in and out too.

Andrew A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

Great driving truck. Received Cab of truck muddy. I cleaned some of it out. Truck bed very clean.

Lamar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly G. 
Évaluation :
5

Chris was wonderful to work with and extremely helpful. I would highly recommend this location to anyone needing a Uhaul rental or storage space in the Cumming area. I spoke with a gal at the Keith Bridge store prior to talking to him who not only seemed rushed with me on the phone, but was also extremely abrupt and unfriendly in letting me know they didn't have a vehicle for me. I couldn't barely get a word out before she snapped responses back to me. She could learn a lot from Chris on how to speak to people in a kind and professional matter. Thanks again for your help, a Chris!

Jill A. 
Évaluation :
5

It was an easy check in/check out process and the customer service I received was very good.

Jessica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Doug was super friendly and helpful. It was a very pleasant interaction and the next time our moving company has a drop off in the area we will only drop off at this location.

Charmaine N. 
Évaluation :
5

Excellent service à la clientèle. They called next day to confirm receipt if trailor Afterhours.

Amy H. 
Évaluation :
5

Tow dolly ramps was hard to get in n out, need lubricating, one safety chain was broken

Donald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim S. 
Évaluation :
5

Excellent and friendly customer service.

Bobby G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn A. 
Évaluation :
5

Nothing, the service I was great.

Mary D. 
Évaluation :
5

My rental was not at the original location but I was never contacted. The second place had no blankets, but I wasn't given any by the first location. The staff at each location were great but your system seems less than perfected.

Joel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby G. 
Évaluation :
5

Chris was so helpful. I was on my way in a short time. So easy. I will use this location again I'm sure

Kelly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley W. 
Évaluation :
5

My wife and I couldn't find this location on the website.

William A. 
Évaluation :
5

The representative at this location was very friendly and helpful. He gave us a very positive experience.

Jay N. 
Évaluation :
5

I was denied on the first attempt to check in online due to a mistake thinking that my license was expired. I called the support rep provided as a reference (Logan) and he was able to sort us out within about 5 minutes. If not for that hiccup it would have been a flawless experience. Kudos to Logan for his professionalism and responsiveness.

PATRICK K. 
Évaluation :
5

excellent day

Carrie T. 
Évaluation :
5

Location and staff were great and very helpful but over the phone U-Haul customer service was horrible.

amber E. 
Évaluation :
2

I called on a Friday for a truck on Sunday. I wanted a 9am pickup but needed a full day. I was not aware that I could arrange a pickup online without the location being open at pickup time. When I called Friday, no one answered but Chris promptly returned my call. I explained what I needed and he advised that if we came in between 3pm and 4pm Saturday when they closed we could keep the truck until Monday morning as long as it was returned before they opened and I would be charged for 1 day rental. When my boyfriend went in at 3pm on Saturday it was highly inconvenient for him but we did it anyway. When he arrived he the manager there indicated that we would be charged 2 days rental if we took the truck now. They called me and I explained what Chris had told me the day before. He would not honor what Chris had said and advised we could do a 9am Sunday to 9am Monday rental if we did it online. We agreed to that. Why Chris didn't tell me that on Friday is a mystery to me. However, my boyfriend called and set it up for Sunday 9am but then it only showed as a 6hour rental in the reservation email i received. So he called back and it was changed to 24 hours. We arrived a little after 10am on Sunday. You have to be at the location to check in as it uses your phone location so i couldn't do it earlier in the morning. We found the truck and followed the online check in instructions. These were very clear and easy to follow. We took pictures as instructed to do. When we got to the end, it said awaiting approval. It didn't say why. There was a place to chat with customer service and a phone number. I tried 3 times over the next 20 minutes to get someone on the chat and never got a response. Meanwhile my boyfriend called the phone number listed. He waited 10 minutes for a representative to answer. He explained what was going on and she said we needed to speak to someone else. So she transferred us (remember we are calling the number that was provided in the ap at the page where we were awaiting approval). Instead of going straight through we were put back in queue and had to wait another 15 minutes. We finally got someone live because they called us on his phone while we were still waiting. They apparently needed to verify that the 2nd contact number I provided (his phone) was ok. I validated that and she was about to hang up when I quickly stated dont hang up as we were at the location trying to get the truck and were unable to get anyone to help us past the awaiting approval spot on the app. She rudely indicated that it would be released as soon as we hung up because they needed the alternative contact validated for it to be concluded. As soon as we hung up, the app did continue and we were able to obtain the location of the keys albeit 25 minutes after starting. There were many opportunities for improvement here. 1. He shouldn't have told me to come in on Saturday if that information was not correct. 2. The agreement should have been

Carter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete P. 
Évaluation :
5

This place is excellent, very clean, organized and great customer service. Doug and Chris went the extra mile in every way possible! A bit of advice about U-Haul in general, NEVER rent from a convenient station, it is not convenient and they are not experienced nor do they understand customer service. I figured this out after 3 Saturdays in a row of being cancelled or "not available" even after confirmation the night prior. I wish I could write a review on those places but with "cancellations" it does not allow. THIS PLACE I WOULD DEFINITELY USE AGAIN AND HIGHLY RECOMMEND!

NAN T. 
Évaluation :
5

Service is great as always. I have used your place of business often and even rented storage units twice. Your in house representatives are courteous, friendly and always helpful in meeting my needs. Thank you for being there to meed my business needs.

AROLA B. 
Évaluation :
5

Fantastic facility, great people. Very safe, clean, secure and professionally operated. Mike, Chris & Doug are the best, as was Shane for many years. Thanks for the outstanding service guys!!

ORMAND M.  |  Expérience générale 
Évaluation :
5

I stored at this facility for about 18 months and it was excellent. The pricing is reasonable, the staff are outstanding, and the facility is secure, well lit, and always neat and clean. Merci!

JAMES D.  |  Expérience générale 
Évaluation :
5

Great storage place and the people who run it were very friendly and accommodating Should I need storage, I will be back here

SHAYNE W.  |  Expérience générale 
Évaluation :
5

Everything was great. Hours were workable for my needs, but most storage facilities are available more hours than this one.

Joanne M.  |  Expérience générale 
Évaluation :
5

I highly recommend this storage place to anyone thanks.

PEDRO S.  |  Expérience générale 
Évaluation :
5

Great group of folks managing this storage facility. Very clean, well-lit, and convenient Sunday hours!

Ashley W.  |  Expérience générale 
Évaluation :
5

Kindness and helpful service from staff has been exceptional in the years I had one to multiple units there. I wish you continued success always. Ms. Glenda

GLENDA W.  |  Expérience générale 
Évaluation :
4

Next time I will get climate control

KATHY B.  |  Expérience générale 
Évaluation :
5

Great, helpful staff

Robert S.  |  Expérience générale 
Évaluation :
5

Mike and his staff are good people to do business with. They care about the business and the customers. The only reason why I moved my RV was I needed cover over the top.

David C.  |  Expérience générale 
Évaluation :
5

Excellent experience. Friendly and helpful staff. Nothing negative to report.

Luann H.  |  Expérience générale 
Non reviews have been submitted for this location.

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