not friendly, didn’t help put the trailer up and unhook it, did the work himself, the trailer was dirty
Pavel Rybin
Customer Reviews for Eagle Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great experience between the text links, website, and the personal service. Very reasonable price for what we needed and have already sent friends this way. It was a pleasure doing business with you, U-Haul Warrenton.
Elizabeth SampsonPeter is always helpful, friendly, and professional.
Nathan McCarryPeter at the Eagle Shell in Warrenton is great to work with!
richard rossS.O.
OLIVER RICEThe location was easy to access and the key drop was in an obvious location. Both the app and website did not function properly to facilitate a easy drop off for a mobile solution.
Dustin BarkerSuper great people.
Stephen GammVery helpful folks!
Jeremy SmithThe service was good at Eagle Shell as always. Mr. Chen makes the process very easy.
Christopher GattiWe have rented 3 times and went the same miles and this time it was over 100 dollars and the gentlemen charged on my credit card 99 than said it he could only charge 90 but he said he put 9 on my debit but it says car wash and my bank put a hold on the card I went to the bank and saw the charges we paid 99 than 9 on my debit card I called back and he screamed at me not professional at all we had a different gentleman the first and second time but this time it was someone different those other times we paid around 72 to 80 dollars
dorothy ramirezThe s e guys are great!
JEFFREY SEIDELI was mandatorily charged the insurance on the truck, I wasn't allowed to deny it even though I've got insurance! Plus I bought some mattress bags that were ripped from get go and couldn't return or exchange them!!
Rich BoyerGreat experience from this location, the Uhaul representative was helpful and allowed us to return the auto transport later than our return time. Will be using this place again!
Mohammad Yusofhonestly this friendly mom n pop is always an easy choice for my haul needs
DONALD AROSThe right rear blinker didn't work and the bed of the trailer was dirty. Other than that it was a good experience.
Jared PhillipsThe Warrenton VA Shell U-Hall was understanding of our needs and patient with my lack of knowledge explaining everything along the way!
EMMETT BALESMade reservation on line, check in and return very easy.
Marie GarneyThe only thing if like to see is the csb vacuumed out alittle other then then that it was an excellent experience and the gentleman wad VERY KIND AND POLITE !Great customer service!
TRACYJO DAVISKeep doing what you’re doing
CARLOS MULLINSEvery u haul I have rented over the past 3 yrs has needed wiper blades. White knuckle driving at night in the driving rain in a huge truck is not fun when you can't see.
DARREN SEKOLGreat depot and customer service! Will recommend it to anyone who needs cargo vans!
WILLIAM NEILAccording to the UHAUL representative, he was unable to attach my car to the car carrier, but for $30, he would do it. A nice man helped for free and the UHAUL representative didn't double check if the car was installed correctly. When I arrived in SC, I was told it was not installed correctly. I was on my way to SC and the UHAUL rep called and said he left his phone in the UHAUL truck, which he did, so I turned around to give him his phone. He would not adjust the mileage, but offered 1 gallon of gas.
Tereasa GuthOwner was very helpful making sure the trailer was attached properly and so I would be safe on the road.
Zoe Hamilton-vom BaurVery helpful and friendly service! Easy to grab and go, no hassle. Great experience!
Lori HOLMESNo improvement necessary! Customer service was friendly and excellent. UHaul in Warrenton, VA is my first choice when renting cargo vans. Thank you!'
WILLIAM NEILWould recommend
Heather TurzakLower the price
Matthew ChalkerExcellent service à la clientèle
John AndersonBien
Abdullah WahdatExcellent customer service. Highly recommend this location and Peter is super helpful.
Lisa MallamTruck was in poor condition, lacked power, and was making an abnormal sound under acceleration. I think for $1 per mile (absurd) you can afford to maintain the equipment. Plus, can we stop with all the hidden taxes and fees? Just tell me how much it is up front! Hopefully this is the last time I ever have to use UHaul and your terrible business model.
William HawkinsOur drop off went smoothly and the location was easy to find.
Anita ScarboroughI reserved my trailer months ahead to ensure availability, since my experience the previous year resulted in disappointment. This year I was less than two hours late and was charged a full days rent for the two hours. I protested but was told the local agent had no option due to "U-Haul policy." I am trying to confirm if this is the case. My turn in the occurred at 6 pm on a Sunday. Other trailers were available so it is extremely doubtful that another rental was affected. Last year after reserving months in advance, when I arrived to pick up the trailer I was told that they only had one that was much larger than the one I requested and that I would have to pay the rate the higher rate. Since I had no alternative I was forced to take the rip off. I didn't file for the U-Haul advertised $50 pay back if the reserved trailer was available. I will now file even though it late. The agent also informed me that he had my credit card number. I don't like that as I have been given no reason to trust them. I wish we had an alternative. Each time I need a trailer I have to assess the likely ripoff and rudeness of the agent against the need. I strongly urge you to find a new agent in this town.
Darrell CampbellThe $19,95 a day is false, my final cost for 3/4 of a day ended up being $108.+. You need to advertise correctly, 19,95 plus 0,79 cents per mile. The inside of the vehicle floor was dirty.
JAMES GILLMANquick simple easy to rent staff friendly and efficient
frank baroneEasy and quick drop off.
Kelly ThomasEasy pick up and drop off, especially since the location has a gas pump you can fill up with. Staff was super nice!
NICOLE MCCRODDANGreat service ,and fast service, thanks ,will definitely use again
Dean Dakoneverything was great!!!
David WolfNothing at this time Service was excellent Very easy Everything explained well
Randy WilliamsSee above.
andres behrensThe guy renting us a moving truck/van lied to us about the mileage charge. When I took the truck back there was another guy at the store and he charged us an extra $40 saying that the other guy made a mistake and it's my fault that I'd "didn't listen". When both my wife and I told him we NEVER got the quote he was talking about he started yelling at us and ignoring us. Do not go to this place! Very shady people
Sebastian BorneasDouble charged, paid on line for 1 day, charged a new contract for 2 days, had to call help line to straighten out. Ride clerk at shell station
David ZurekExcellent service à la clientèle
Arturo ReyesNot sure what can be done with the space. It is very tight and the lack of parking is not optimal. But the employee was very helpful and everything worked fine
John DeSarnothe owner was really very very nice and accommodating and very respectful ! very nice customer service
SAGAR VERMAThanks for all your help, it was a pleasure.
Steven ODellExcellent service
KAREN NEYI have rented trucks from this location on several occasions. It is well run and I've never had an issue. My only concern for this particular rental was the condition of the truck. The mileage, etc. wasn't the concern but there was clearly an issue with the transmission on the truck. I was very concerned that I would not be able to complete my trip home. I hope that the truck will be repaired so that no one gets stranded. Other than that, check in/out was easy and I would recommend the business to others.
Kimberly Finn