Customer Reviews for Eagle Shell
(Concessionnaire U-Haul dans le voisinage)

914 évaluations

307 Broadview Ave   Warrenton, VA 20186

(540) 316-9302

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(540) 316-9302

307 Broadview Ave
Warrenton, VA 20186

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

noah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

The trailer I rented for pick-up in Herndon was out of service by the time I needed it. The closest available trailer was in Warenton Va which was an hour away from Herndon. Your service rep offered an extra day at no charge which was worthless to me. How about giving me 20 % off? That would make me more likely to use UHaul again and feel better about a major inconvenience.

Troy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNROBERT D. 
Évaluation :
5

Quick and easy. I'll rent from that location whenever I need a truck or trailer.

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corlee B. 
Évaluation :
5

Very easy drop off. Convenient location. Friendly & helpful attendant. Quick.

Larry B. 
Évaluation :
5

Great experience overall

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNMICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISAANNE L. 
Évaluation :
1

This location was not well lit at all, even for an after hours location. There were very few places to drop off and no where was lit at all. There were no chalks to hold the trailer so it would not roll. Not a good location at all.

Helen C. 
Évaluation :
5

The service was excellent, I will rent again! Merci.

Kelly O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gale S. 
Évaluation :
5

Need to have better check in and out. Doing on on a small tablet that they can hardly read. Very timely to put in all the information. Would be better to just slide charge card.

Thomas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
4

Great experience overall. The only hiccup was that we booked the truck for pick-up at 8:30am and couldn't do mobile check-in. We were given a message to wait until the business opened at 9am, which was a little concerning, since we were allowed to book the truck for an earlier time. Thankfully, the business was open before 9am and we were able to get in there and get checked in easily.

DAVIDJOSEPH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNA B. 
Évaluation :
5

Excellent location, selection and service!

Wade J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARBARAJUDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
4

The owner was very accommodating when I had to change my reservation the day of pick up.

Robert G. 
Évaluation :
3

Truck was dirty with bugs all over

JUSTINMICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick W. 
Évaluation :
3

The trailer was late getting there and after we returned it they called us and said they hadn't gotten the trailer back. Some confusion between managers. It is a convenient location.

Joseph F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUCIAN V. 
Évaluation :
5

Everything things great looking forward to the next time!

JOEY D. 
Évaluation :
5

I wish you could maintain inventory of the smaller open trailer. This is the third time I had to pay more for a larger trailer than I needed. It was overkill and expensive for hauling a refrigerator locally.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Friendly, expert and efficient service!

Catherine S. 
Évaluation :
5

Quick customer service

Harold H. 
Évaluation :
5

Good people!

Michael B. 
Évaluation :
5

Peter is awesome!

DERRICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Everything was good and fast good customer service

RAFAELANTONIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHKENNETH K. 
Évaluation :
5

Excellent! Second time using this location.

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINEWIGHT W. 
Évaluation :
1

I would like to be informed about a truck I am renting. The customer service representative who handed me the key didn't tell me that the gas tank was nearly half empty before I rented the truck. After I finished my trip and was preparing to return the truck I went to fill up the gas tank and filled it to full. Furthermore, I spent nearly 60 $on gas and asked myself why I spent this much money since I had not driven very far. In addition, I found out on the paperwork that the truck gas tank had been almost half empty. I informed management the extra amount of money that I spent on gas returning the truck with a fuller tank than I received it. The customer management said there was nothing she could do about it as it is not their policy to issue a refund in this case. I have had bad experience. Please inform better and be honest to customers, thank you.

ASSEFA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

Friendly service and dollys were in good condition.

DANIEL B. 
Évaluation :
4

It was fairly easy and straight forward pickup and drop off. No complaints at all.

SETHMICHAEL C. 
Évaluation :
4

After getting home, I noticed three rivets from the trailer frame completely loose and needing to be tightened on each side.

JASONWALTER_BERT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHENDUSK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Super clean vehicle inside and very convenient location. Easy pick up and drop off process. Will use this location again

Ralph H. 
Évaluation :
5

Great service

Kenneth R. 
Évaluation :
5

Friendly and helpful manager is great to deal with.

Kevin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
5

The gentleman was very helpful and friendly! I would highly recommend this location.

Fred B. 
Évaluation :
5

We're amazing and helpful

Lisa C. 
Évaluation :
5

Fantastic experience. Owner is wonderful. This is the best place to rent a Uhaul truck!

bryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen K. 
Évaluation :
2

The truck was very clean which was a pleasant surprise, but it's absolutely ridiculous that I had to pay extra to go more than 50 miles. It's not like I was driving across the country, and it's not my fault that the location with the truck size I needed was so far out of my way. Also the poor employee, who was super helpful, was the only one working and had to keep stopping what he was doing to get me set up to check out customers coming in to buy things from the gas station side. There needs to be one person for each job.

SARAHELIZABETH G. 
Évaluation :
5

The customer service representative was pleasant and helpful. He made the transaction easy and quick

BAAFI K. 
Évaluation :
5

Very nice owners. Clean area & gas station for pickup/dropoff.

james L. 
Évaluation :
4

n/a

Breanna N. 
Évaluation :
5

Bee. a long time repeat customer. These guys are Great!

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy W. 
Évaluation :
5

Keep up the good work. Thanks

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrey M. 
Évaluation :
3

The trailer was old and needed maintenance or removed from inventory.

leon S. 
Évaluation :
5

No improvements necessary as my experience was excellent from pick up to drop-off. Also the responsible party that rented the equipment was helpful and made sure the extras such as the hand truck and furniture pads were ready to go and placed in the truck.

John S. 
Évaluation :
5

Great customer service!

Frederick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARRAHBETUL B. 
Évaluation :
5

Easy pick-up process and drop-off.

Frederick W. 
Évaluation :
5

Great overall

Theodore H. 
Évaluation :
5

I have used this location for years and always try to work with Peter. He is effecient, gives clear instructions and is always helpful to locate a rental if this site doesnt have what I need. 100 % pleased

Katharine S. 
Évaluation :
5

Nothing! He had tons of equipment, knew what he was doing, and got me in and out after an hour drive to get the closest truck! Thanks for everything buddy.

james C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
5

Great uhaul place! Employee is super knowledgeable and nice!

Allen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
3

I did the online registration, including scanning and downloading my license, but they still wanted to make a copy and sign forms. Seems like I waisted my time with the online registration. Very helpful getting the trailer hooked up and making sure it was clean and that everything worked.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

A+

PAUL D. 
Évaluation :
3

Truck was NOT mechanically maintained as the check engine light was on. When I returned it, I noticed it was rough to reverse after putting it in gear.

Brian D. 
Évaluation :
5

Excellent service à la clientèle

Allison S. 
Évaluation :
3

I commented on this entire rental process in response to the survey I received after using the 800 phone number to close out my rental. This was the worst Uhaul experience I have ever had; start to finish. I expect better quality.

Jeffrey L. 
Évaluation :
1

Don't rip them off .worst experience i have ever had dealing with uhaul we were asked how many miles we would average and we said 300 you instead put 100 miles not professional at all I know alit of people and I will inform them for the future not to do business with this uhaul establishment

RICK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ken H. 
Évaluation :
5

They work very hard and efficiently. We are very happy we went with this company.

Amanda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nataysha W. 
Évaluation :
3

The AC in the truck did not work and the person did not let me know about the vehicle check before leaving the lot.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
1

I had the vehicle booked for 10 am, I was called at 9:55 by the location to let me know it was not there but would be there by 12:00. At 11:55 I missed a call from the location but when I tried to call back the phone went straight to voicemail four consecutive times. I arrived at the location at 12:00 the truck was still not there, the man helping me wasn't answering my questions and stared at the computer while I asked if there was anything available. He was not clear with me at all and his communication left a lot to be desired. I was told there was not a truck for me and he canceled my reservation. As I scrambled to find another truck after noon on a Sunday he eventually called me at 1:00 letting me know that the truck had in fact arrived. Once I arrived at the location if still took an hour to get the truck ready and get my reservation redone. This location was the worst Uhaul experience I've ever had. I was supposed to have my vehicle at 10:00 in the morning and didn't end up getting it until around 2:00. I understand delays but the way the location handled the situation was unprofessional and extraordinarily frustrating.

Samantha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice S. 
Non reviews have been submitted for this location.

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