The U-Haul vehicle was great, the after hours return process was excruciating. The app did not work, and there was not tech support, i spent one hour in the parking lot to get in touch with customer representative to just tell me that drop the keys in the box and leave, if the associate would have told this to me while checking out, i would have saved one hour outside in freezing weather.Manish R.
Customer Reviews for Clearhome Self Storage Rogers
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
New Berlin, WI 53151
(1/4 mi East on Rogers from Calhoun Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 4h pm
- Dim : 11h am à 3h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was the best uhaul experience I have had. The staff had my truck ready and warmed up. They treated me fantastic from the time I made the reservation to the time I dropped it off. The two ladies that rented it to me were the best representatives of your company that I ever had!!terrence C.
Staff very friendly and informativeDeborah P.
Le client n'a pas laissé de commentaire.JAMES A.
Very nice...easy here too....barbara S.
Checkout online didn't work but heather was helpful fixing the online checkin processMichelle H.
Le client n'a pas laissé de commentaire.Dave L.
Le client n'a pas laissé de commentaire.Baldharminder S.
Lock box was hard to open. Online registration is awful and requires documentation that is never mentioned prior to pick up and that most people don't carry (passport, lease). I have all these things at home if I had only been told they were required.Michael J.
Le client n'a pas laissé de commentaire.Elizabeth M.
Le client n'a pas laissé de commentaire.Angela Athena M.
Le client n'a pas laissé de commentaire.Cassidy K.
Le client n'a pas laissé de commentaire.Craig S.
I was not informed that the site that I had my reservation with did not have my equipment until I called to confirm since I never received a call like it said I would. I have to drive an hour to pickup the equipment from a different site. In this respect, I would not recommend this companyjack T.
No one present at the location when I picked up the trailer and no one there when it was returned . Both were during regular business hours.RANDALL K.
Make people aware re in advance the check in and check out process via internetRaymond S.
Very helpful and attentive. Made the pick up process quick and easy. The owner was on scene and hands on, training a member of his staff. The staff member was eager to help and learn. A very good experienceDaniel W.
They were rude as ever when we tried to return the truck and would not help us check in back in because it was raining. We did use the mobile check in for those items but they were upset that we did not back the truck up to the trailer for them. The lady's attitude was totally off. Now I'm worried they will try and give me some bull crap charge because they were upset.KARL W.
Le client n'a pas laissé de commentaire.Cody M.
The pickup and drop off locations were fine. The entire rest of the experience was terrible. I reserved a 15ft. Truck which they promised but on the last day, could not provide. I ended up with a 10ft. Truck and now have to rent another truck and spend a second whole weekend to finish my move.Judi W.
The truck I used had some damage to the body. Wished someone was there to go over vehicle in person. First tine using site for check out. little nerve wrecking.joseph T.
Everything was great when I came into rent an appliance dolly from the gal, but when I returned it there was an unmasked guy (during covid pandemic) pacing and ranting on a cell phone. I assume he was an employee because walked freely between the lobby and a back office. Not comfortable with non-compliance or concern for public safety. Would have been 5 stars otherwise.LYNN B.
Arrived at 11 am. Business hours were listed and should have been open. Left a message, never got a call backMatthew H.
Le client n'a pas laissé de commentaire.JOHN S.
The lady was very helpful and very easy to drop off after hoursbruce A.
I have communicated my feedback to manager Russ Greengo and you may consult him for details.Paul C.
Have more equipment available.ERIC D.
Le client n'a pas laissé de commentaire.David M.
You let a stranger use my email address and I'm very upset yelp here I comeAndrew B.
Have more equipment at the more individualized stores, at the first location I went to, they didn't have the auto trailer I had reserved, and I had to wait on customer service for 12 minutes (when time is very limited) to get help of where the closest auto transport trailer was. I also have not received my $100 deposit (which after paying for the gas at another U-Haul should be around $50)!Austin K.
Le client n'a pas laissé de commentaire.Glenn S.
Person attaching the trailer did not fully secure it to the hitch on the truck. The piece that attaches to the underside of the ball was never secured. Went over railroad tracks at 15 mph and trailer came off the hitch. Thankfully no damage to the truck or trailer. I fastened the trailer properly and we went on our way. Very scary experience. Tried calling the location right after it happened and they never answered thought we were just there about 5-7 minutes before.Arthur T.
It's was the perfect don't change anythingLESLIE R.
Le client n'a pas laissé de commentaire.ROBERT T.
Hard to improve on excellence! The entire process from taking possession of and returning vehicle was flawless. All personnel I spoke to via phone or in person were A-1! I will Definetly be a return customer and will share my experience with others.Brian R.
Le client n'a pas laissé de commentaire.Wayne B.
Le client n'a pas laissé de commentaire.Deann B.
Le client n'a pas laissé de commentaire.Ken S.
Le client n'a pas laissé de commentaire.Phillip M.
Le client n'a pas laissé de commentaire.mark M.
Le client n'a pas laissé de commentaire.Sawyer S.
They were super nice and extremely quick!!Krystal K.
Le client n'a pas laissé de commentaire.DEREK K.
Person I spoke with earlier in the day did not switch my pickup to after hours, as I called to tell her we'd be later than the scheduled time. When I arrived, the â€œeasyâ€ 24/7 pickup protocol online told me my reservation expired. We called support and did not get an answer for 40 mins. Then after support answered, it was another hour before we we able to retrieve our 3 digit key code. The pickup was awful. Ruined the evening.Jeff K.
Friendly staff convenient location.TRENT S.
Le client n'a pas laissé de commentaire.David N.
Le client n'a pas laissé de commentaire.Scott R.
I was missing the moving blankets that I ordered. When I called to get the blankets or a refund I was told that I would have to wait for the refund. There was no offer of getting the blankets to me.Robert H.
Le client n'a pas laissé de commentaire.Henry H.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Rob J.
Le client n'a pas laissé de commentaire.Samuel C.
Le client n'a pas laissé de commentaire.Richard B.
The person on site was great your check in and drop off online was horrific and did not work at all . The guy there could not even get it to work.We would have never got the key or been able to drop it off without an actual person there. Sorry we interrupted the solitaire game of the woman locked up inside. I realize nobody will ever read this much less respond to ,but I feel slightly better anywaysJames R.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Alec W.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Michael P.
Counter person very helpful, and nice. He was efficient and friendly.Lisa K.