Le client n'a pas laissé de commentaire.
Ismael M
Customer Reviews for Clearwater Pool & Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck was unstable while driving (by a professional truck driver). It drove as if the tires were square, the transmission was sluggish. Would have returned it for another if we were not already behind schedule. Worst rental truck he's ever driven.
Jacqueline OSales person was very kind and knowledgeable. She helped me find the best return location to ensure I didn't go over miles.
Kelly OI have recommended this location because the employees are always helpful and freindly and the location is nice.
Michelle EMake sure equipment is in the truck.
glenn mEasy n very helpful . Grateful for great customer service.
cynthia rI placed my reservation online and entered my payment information. When my son picked up the truck, they made him pay for the rental instead of the information I had already put in for payment. I am not happy about this at all and will be calling them tomorrow.
Donna JEverything was just fine as they were. Thanks for the last minute rental.
LORENZO CThe location was easy to find and the customer service was friendly.
Melana SActually put the equipment rented in the van
Samantha WI'm a single father, work alot and rented uhaul for two days . Myself and my young moves out a 4 bedroom house by ourselves. So I had to keep calling to extend the rental. Becky from that store called me and threatened to call the police department that I stole the uhaul, she was yelling and screaming on the phone. I had already spoken to Taylor earlier about an extra day, I have been telling everyone in my town to stay away from that uhaul rental store
vince mOnly the Wi-Fi check in needs to be fixed.
SHARON DAmazing customer service.
Crystal KThey were closed when I got there
Michael SThis U-Haul place looked like a proper business and we would use this place again. There was a great place to park the truck. The drop box location for the keys was easily seen and easy to use.
Carrol HGood friendly customer service…
Marcus JWoman there was the coolest!
Michelle GNOTHING… if Taylor, who is the woman who took care of me, helps all customers 😀 no really, thanks!
grant SPerfecto el servicio gracias
Jose BNeed to have someone to help hook up unit and check over before leaving .. the office was very friendly as well
RENE GVery Close location nearby .. Thank you was very helpful. Appreciate your business. .....
ROXANNE TEverything was amazing. Great service.
Noemi VThe representative was professional, knowledgeable, and friendly. The vehicle was clean and ready when I arrived. I was allowed to leave my vehicle for the day at their clean and well organized lot.
Johnnie HI don’t know but The Whole experiment was excellent
albert rGreat service
Roger GEverything was spot on.
gilbert zNothing Taylor was amazingly helpful and very beautiful. 😍
Jose O2nd time we have dropped a Uhaul here, and honestly they are probably the best drop location in Atascosa county. Easy to work, easy to find, big lot to maneuver the truck into, and just nice folks. Haven't rented from this location yet, however going by how easy they are to deal with during drop off I bet they do rental /pick up just as well.
Coy GNo air conditioning in u haul. Not the locations fault. Their place was excellent
James RThanks for the rental
Lawrence HI paid for four (4) days and brought it back in two days. I should have had some money returned
Larry PEverything was good
Juanita BExcellent service à la clientèle
Raymond SEverything was great. Prices a little extravagant but other than that it was all well
Jamie WThanks Becky..!!
Tremayne MNothing...great services
sergio cVery friendly and helpful.
Jodie TVery clean and well organized
DARRELL MDefinitely need more then 15 minutes for check in but other then that process was easy
Patricia CAwesome customer service. New, current year model truck. Very enjoyable experience
Christopher MBilling was incorrect , mileage was not accurate, support wait time ridiculous with uhaul reps.
Robert SWhen dropping off the equipment th next day, but get charge , the personal should also call the user. To ask if the user had a problem or questions??
DANIEL SEquipment was freshly returned unclean and the trailer hitch itself was very flimsy and did NOT feel safe.
Zachary Srental site not aware that the trailer was not "up to "snuff"...after hooking up...we discovered the lights were not working...had to unhook...different trailer...2nd one okay...just a time consuming...other than that...no problem...staff/associates friendly and helpful...
PAUL DTruck was dropped off after hours; therefore, cannot comment on cleanliness. Staff were very pleasant to talk to over the phone.
FLORENTINO Rbetter customer service at location.
RAUL GThis location should not be handling UHaul services. I've never had an issue until now. Staff was short and speaking over me when I asked questions. The tank had 1/4 tank of fuel. I asked why so little and the young lady said because the person before, didn't fill it. I voiced that That is why there is an additional fee for refueling and she said UHaul gets the money, not them so I get what is in the tank. The truck made a high revving sound when started and while in park. The sound was terribly louder when the break was pressed. The attendant was called out to parking lot to have her listen to the noise. She said she didn't know why it was doing that. Just then, it started pouring rain and thats when she said she was waiting on a truck but it was late but I could come back in the morning to trade the trucks out. Upon calling at 10 am when the office opened, Mike said they don't trade trucks and I had to contact customer service. I asked why I was told to go in if they didn't have a replacement and he He also said that it was nit the young lady's responsibility to trade out the truck. I asked for the number but he said he didn't have it and I had to look up my paperwork. I spent nearly 3 hours on the phone, trying to reach someone about the condition of the truck, and a refund, since I wasn't able to use it.Still have not been helped. Upon finally getting the truck back to the office at 25 mph, I noted I had only put on 7 miles from the office, home and back. I asked for a replacement and was not helped. The woman told the young lady denies having ever told me to come back for the other truck & I would be charged the full day since I brought it back so late. I paid for 2 days and 100 miles and even asked to rent the van that was in their lot but they refused. They told me they were closed, gave me a hard time about being inside their office when they close at 2pm. It was only 1:50pm when I arrived. I was told that they have things to do and needed to close up. I said I was also inconvenienced and needed this matter fixed. The man then told me they don't handle these things so they don't have to do the paperwork. I was told to check in the vehicle myself and contact customer service. I finally reached roadside, only to be hung up on when trying to explain the problem.
Naomi PVery informative and helpful.
Stephen B