Évaluations des clients Clearwater Secure Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Clearwater Secure Storage

Cote générale :

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Justin C.
Évaluation :

Employee seemed to not care about customers

MICHAEL J.
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Le client n'a pas laissé de commentaire.

TARA H.
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Le client n'a pas laissé de commentaire.

LUCAS C.
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Le client n'a pas laissé de commentaire.

SHEILA FAY P.
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Without having any paperwork, it took along time to drop off. My wife had the information on her phone and wasn't with me for drop off.

JOHN T.
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Nick was the agent helping me out. He was quick with the rental paper work and very helpful overall. Thank you!

Ronald H.
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I called at 5pm and was told that they would be closed before I could get there but just to drop it off in the gravel Lott so that's what I did. I am not sure why Uhaul doesn't put a young lock on there trailers so no one steals them. Must be making enough off of stupid people like me that it's very easy to just buy a new one if one gets stolen

ENRIQUE L.
Évaluation :

I want to start by saying that I have rented uhauls for quite some time now, both under my name, and my wife's, extremely often. I have had a few hiccups here and there, but over all never had a problem that wasn't solved. After this last rental, there is no chance I'm ever renting one again. Where to start, I arrive at the location, and the rank of weed hit me like a train, usually I like the smell, but it smelled like Cheech and Chong owned the place. Moving pat that, there was no one around. I sat and waited 16 mins, nothing. Got fed up, went on my phone and just made the reservation and arranged for pick up in 30 mins so I could go run another errand. Go pick trailer up, and the employee Nick was sitting behind the counter with his buddy. To be brief, he more stoned out of his mind, wouldn't focus on helping me cus his friend and him were talking about plans for the night, when I mentioned waiting there earlier he said “oh yeah I saw you, I was next door talking to my buddy”, oh okay cool. Anyways I got out of there because I was in a rush to make a 5 hour drive that night. Fast forward, I end up not going and leave following morning, time flies and I decide to stay the night in a hotel and would just keep the trailer for another day as I told Nick I might do. 8:44 in the morning I get a phone call from a girl asking if I had returned the trailer because they need it, since I was just waking up I was out of it but said, “no I decided to keep it another day like I had told the guy that helped me”, I hear some mumbling and someone aggressive saying something like no fuck that, and then she asks if I can repeat that again, so I do, at which point Nick comes on the phone barking at me about how he never said that and he needs the trailer there in the next 15 mins. In a calm, annoyed and well demeaning tone I say “look man, idk what you're saying but I clearly told you I might keep it an extra day when you were hooking up the trailer. I actually said it twice because the first time, you looked lost. Then you said okay that's fine but if you decide to return it after hours just give me a call before we close so I can have it noted. But I'm 5 hours away, you're more than welcome to come grab the trailer.” He then said he'd allow it this time even though he “told me” I had to bring it back. We hang up. 10 mins later I get a call from him again saying my card declined lol. I tell him that's a mistake try it again, he says it declined. I said nope, and read him my card number again. Now he says invalid prepaid card, so 3 more times I repeat it to him, with the same response, whatever I told him I'd just pay him cash once I got there, they had a deposit on my card anyways. He goes off about how it's a new reservation he needs a card, and asks for another card. It took me 6 years to stop using and pay off all my credit cards, and thank God I haven't had to use them through this pandemic, and I wasn't about to let Nicks bruised ego change that, so I told him I'd have my brother go in and put his card on file within the next few mins. Call my brother, explain the situation, and of course right away he goes in. After he's done he calls to tell me that young girl was the receptionist, and he could tell Nick was trying to act like a “boss” in front of her, and he even treated him poorly. Anyways, next day I drop off the uhaul after hours because I would have seen Nick, I would have put him, and his storage unit living ass in his place pretty damn quick. The guys a middle aged, receptionist/night time security guard at uhaul and he was talking to me like I'm trash. Anyways, following day I went and bought a new 6x12 enclosed trailer. I could have easily before, but it's an eye sore to have in my driveway, but I figured I'd rather pay to have it parked somewhere than to have to deal with some bullshit like this again. Anyways, that was my experience, thanks for reading and hope y'all have a blessed day.

RICHARD H. | Expérience générale |
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I would like to say that the new manager (Nick), is far better than the last one. He is very friendly and helpful. I would and will recommend this storage to friends. Keep up tha good work.

Gary E.
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great service, helpful, very friendly and expedient service

MICHAEL WILLIAM R.
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Staff were upbeat and professional. Very good customer service

Francisco R.
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No improvement needed the person that helped me is nice guy and very proffesional .

DAVID G.
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Le client n'a pas laissé de commentaire.

DAVID R.
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all was good just would have been nice to get trailer from yakima because thats were i live and made the request

Nyalat G.
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Worker was great, excellent customer service!

Jonathan C.
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Le client n'a pas laissé de commentaire.

Samuel C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DONALD A.
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Le client n'a pas laissé de commentaire.

JOSEPH ROBERT M.
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Le client n'a pas laissé de commentaire.

reed D.
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Le client n'a pas laissé de commentaire.

JIM P. | Expérience générale |
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Good facility to store my boat. Sometimes it was a tight fit, and difficult to park. I left because I found a considerably lower rental fee elsewhere. Gotta think of that budget.

RICHARD R.
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Le client n'a pas laissé de commentaire.

BRANDON D.
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Le client n'a pas laissé de commentaire.

CALEB M.
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Le client n'a pas laissé de commentaire.

HOWARD B. | Expérience générale |
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Very easy to deal with. Very professional.

KAY ELLEN S.
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I made this reservation on-line while standing in the customer service line at the Spokane Valley store, and it was such a quick, efficient and smooth experience! We dropped the trailer off at the drop-off location and hardly had to do anything besides leave the trailer parked at the drop-off location!!! This could not have been better!

Kayla L.
Évaluation :

Canceled or changed twice. Was told no 26' but when I got there, there was one. Waited for 20 min for help to get truck unlocked. Double charged. A huge nightmare

DONALD WEBB B.
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Full tank of gas on pickup. Then return with full tank of gas.👍

Misty R.
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Le client n'a pas laissé de commentaire.

William H.
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Le client n'a pas laissé de commentaire.

ALEX G.
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Le client n'a pas laissé de commentaire.

SHELLEY MARIE O.
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Le client n'a pas laissé de commentaire.

NICHOLE N.
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Everything went smoothly. Was a little busy during pickup but nothing too crazy. Employees were very nice, no issues and would definitely use again.

robert M.
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Make sure the equipment is at desired location of customer. Had to drive An hour and 45 minutes away to obtain trailer. Make sure equipment is in working order. Once trailer was loaded passenger side tire was flat had to fill up several times causing a delay of two days and added cost. When dropping off the trailer the manager was unsympathetic of the issues that occurred and would not reimburse any money the delay that occurred At no fault to myself. Please call me I would like to speak to a representative at 5092000816

Paul S.
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Le client n'a pas laissé de commentaire.

Michael J.
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Le client n'a pas laissé de commentaire.

ron V.
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Make sure the front window is clean. other than that everything was fine

cody M.
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Got over charged by $35

Brenda C.
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Le client n'a pas laissé de commentaire.

JOHN H.
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staff not wearing facemask to protect customers

Ben M.
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Truck was pretty tired, but this was a local move and it functioned fine.

Chris C.
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Better system for after hours pick up.

kristie C.
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Le client n'a pas laissé de commentaire.

Christopher P.
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Le client n'a pas laissé de commentaire.

Lesli R.
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Le client n'a pas laissé de commentaire.

Brad W.
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Le client n'a pas laissé de commentaire.

Calvin O.
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The Clearwater in kennewick location was very helpful. Uhaul needs to invest in a system to know where there trucks are to have them ready and in the right locations.

adrian B.
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The gentleman that helped me had great customer service He was very professional and polite I would Honestly recommend this location to anyone looking for a truck rental service Thank you for the wonderful experience!!

DIANNE G.
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My only comment is I was quoted a charge rate of .89/mile and was charged 1.09/mile,

Deyanira A.
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Front desk man was very friendly and helpful! Great customer service all around!

decia K.
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Everyone who helped at the Clearwater Storage location was extremely helpful and friendly. Moving took longer than I thought it would and they were very friendly and understanding.

Rachel S.
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Le client n'a pas laissé de commentaire.

Wilfred T.
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The first trailer that was hooked up to my truck, had blinkers and brake lights but no running lights. The salesman said I should be ok since I was staying in town. i was surprised that someone renting me equipment to use on streets and highways wasn't worried if was in good repair for use. I didn't make a big deal with the salesman, but insisted that I wanted a trailer that had full working lights. The salesman unhooked the faulty unit and brought in a second trailer, that did check out properly when checking all the lights. I had no problems with the second trailer.

fitzgerald R.
Évaluation :

Keep up the good work!

Randall H.
Évaluation :

(1) I rented the trailer Friday, late afternoon, around 4:45 p.m. They asked if I would hook it up to my vehicle. I did but had to take the wiring pigtail from another trailer to connect it to my vehicle. (2) On Saturday at 8:30 am they called asking me when I would be returning it because it was due back Friday night at 10:30 p.m.? That did not make sense at all. (2) When I did return it after having it for 16 hours, they said another customer also wanted it was why they called and asked me to bring it in. Very much not what I anticipated from a U-Haul dealer.

Priscilla S.
Évaluation :

Explain all instructions at timr of pickup of the uhaul

Richard B.
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VERY PLEASANT, STAY THE SAME.

VICTOR TODD G.
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Le client n'a pas laissé de commentaire.

Patrick S.
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Reserved equipment, that was not available at that location. Had to drive 50 miles to another location. The cost ended up DOUBLE, what was quoted when the reservation was made. Made a commitment, to pick up an item, so had no choice. You should honor the commitments you made as well. Feel ripped off and lied to. Will not use U-Haul again.

Dan M.
Évaluation :

Great service. Very nice personnel!

Elver R.
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Le client n'a pas laissé de commentaire.

diane J.
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Rented a 15' truck and a car transport. The truck was clean but whatever vehicle was hauled on the transport had leaked something all over the chain's. Left my hands VERY dirty and oily. Drove from Washington to Minnesota and the truck and trailer operated fine. The truck, did not have cruise control which would have really been nice!

Charles W.
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Rated above average for the speed of pick-up and return - the truck was ready and waiting and I got it in about two minutes. One issue I encountered was that the furniture blankets I wanted were not available.

Pam P.
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The only thing that bothers me is i dont understand why im being charged 800 dollars the truck was cleaned and filled with gas same spot so why am i being asked to pay this other amount?

SCOTT B.
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Easy in and out. Wasn't really sure where to leave the unit there were several clusters of vehicles. Would be helpful to add any specifics to the instructions given customers.

guy S.
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Le client n'a pas laissé de commentaire.

Bobbie H.
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They said we would get 300 miles because we had to go pick it up in tricitie. That didn't happen we had to pay 20.00 extra because we went over our miles.

joseph S.
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There was another customer returning his truck after hours and I was returning my auto transport. That gentleman helped me park so I could safely drop the trailer.

Ron C.
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Jose was super nice and very easy to work with

STEPHEN C.
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I called thinking I was talking to the facility. It turned out, I was talking to some central switchboard. When I arrived at the actual drop off facility nobody was there. There was a note saying that they would return in about 45 minutes, but I was under the impression that somebody would be there to process my rental. It was all good, because I actually spoke to the person on the phone,And I was able to just drop the trailer off and he would process it later. It all worked out and I'm very satisfied.

Jose H.
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Le client n'a pas laissé de commentaire.

Misty R.
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Fast and easy service!

Francine D.
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same as at pick up

michael M.
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One of the best experiences I've had with U-Haul. The staff make the business great and we're beyond helpful and answered all my questions. The company should look to this location for what customer service looks like. 10/10. 5 Stars.

Kathryn H.
Évaluation :

17ft truck had some pretty gnarly outside damage but they told me about it beforehand. I documented with pictures as per the website they linked to me for that purpose. Had no effect on how the truck handled. Easy in and out. Polite staff. Hope I don't have to but would use again.

ashley H.
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Lack in customer service. . and the truck wasn't clean and tbe power steering seemed to be going out mad a weird grinding noise when turning the corner or reversing backwards

Dirk H.
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Expect warm hospitality and great service. You'll certainly get both!

Ross T.
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Highly recommended!

Misty R.
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Super friendly and fast service!

William P.
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Appreciated the help hooking up the trailer when I picked it up and unhitching when I returned. Would certainly recommend this location to others!

Scott T.
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When someone makes a reservation, that item should be ready to go when the person shows up. When I arrived to pick up a car carrier, the employee didn't know where it was. Once he found it, he didn't have a key to the U-Haul truck that was blocking it in. Had to wait for his boss to show up with a key to the truck to move it out of the way. Most unprofessional experience I've ever had with U-Haul.

Tiffani R.
Évaluation :

On a Saturday right when the office opened the clerk had 4 customers to attend to all by himself. All of us were patient but also had to rearrange my movers due to the nearly 1 hour delay, even though I had made reservations on line it didn't help. He said the truck had been double booked for the day due to me not checking it out on time, but I was waiting in line for him to help me when it most likely got double booked. He found another truck but ended up having a tail light out so we had to switch again. The process for returning after they closed (5 minutes after closing time) ended up taking 45 minutes as well with all of the questions and pictures to submit. Understandable the company needs to make sure things are good but definitely not what I had time for with moving and how much I had to do that night. The clerk himself was great and had a good attitude with all of the stress.

Bob S.
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Noone was there when I got there. I ordered a 17 footer and got 14 footer. Took way too long in the office.

keith H.
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The store took my call after hours and set me nonetheless.

ALEEN H.
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Very poor/unprofessional customer service. Will never use that location again.

Therol B.
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I received a text to drop off at this location. Chris then told me that he can't take the auto transporter. Uhaul schedulers contacted Don and he got hold of another dealer that came and got the truck and transporter. They came throught and saved the day.

William M.
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Le client n'a pas laissé de commentaire.

LINDSEY P.
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It was easy enough to rent the truck, and I was told that if I wanted to return the truck after hrs i was supposed to use my smart phone and go on the website. I sat in the parking lot for over an hr trying to get the truck returned talked to 2 different people from customer service, the first lady had no idea what she was doing and then I had to sit there on hold for 30 mins to talk to the next person to try to help me. You should simplify your app or give people step by step direction on what to do because having to sit there for over and hr just to try to get it returned is ridiculous and really irritating.

Margie P.
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Le client n'a pas laissé de commentaire.

Carissa G.
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The Uhaul did not have a dolly like I had reserved. I really appreciated that they searched other trucks and called another location, and were able to provide a dolly for my use.

brian M.
Évaluation :

Absolutely nothing Jose Jaimez at Clearwater secure storage has great customer service and know how to interact with customers and making them feel safe and good about their renters. I felt like family walking into this privately own uhaul! He is the kind of person I want to hire as a business owner that I am.

dave S.
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Le client n'a pas laissé de commentaire.

Kathy Y.
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They forgot to explain that when returning truck after hours I needed to check it in online. My phone notified me at scheduled time but since I dropped it off 2 hours early I wasn't at the location to check it in as it requires. Had to call customer service

Craig S.
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Operator was friendly, made check-in and check-out easy. Trailer that I rented was in great condition, worked perfectly for my purposes. Will rent it again

eugene M.
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Le client n'a pas laissé de commentaire.

glenda S.
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over charged my credit card for almost $500 by mistake, then had to wait for the credit to take it off. They charged the correct amount the same day.

nicole Z.
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The truck and the contract did not match. Over 21,000 miles off. Gas did not match. The truck was not swept out or cleaned prior to us picking up, did not know this until we went to load up at our house. Took an hour to pick up the truck. I take responsibility for not checking but after an hour and being given the wrong key/filling out the contract 3+ times, and having my ride wait for an hour for me, I did not remember to check the gas and mileage against the contract until I arrived home 5 minutes later. Moving is stressful enough to not be walked through the process step by step before driving off, I felt like this was an error with training. Had I not been so pressed for time to have to be out of our house I would have returned it and went another route. I'm sure it was an oversight and the kid working there seemed frustrated and flustered and embarrassed, but I definitely would not recommend

kay S.
Évaluation :

We had a reservation for 9 am on Monday morning and no one was there. My husband called the number on the door multiple times with no response. I tried calling and talked to Jose, who sounded irritated with my call as well as surprised that no one was there and said someone should be there eventually... it wasn't a great impression, or very professional. Someone with good customer service would apologize for the inconvenience, at the very least, rather than sound put out. We got our u-haul eventually and everything seemed fine. Throughout the rental process, I received texts confirming our reservation. We had planned on renting the u-haul on a Monday and returning it on Wednesday evening; however, I received a text on Wednesday that our reservation was scheduled to end on Thursday at 10 am. Thinking we had it until Thursday morning (because of the text they sent), we kept it overnight so we could focus on unpacking boxes at our new house. The rental agency ended up charging us for keeping it an extra night. When my husband showed him the text that the u-haul service provider sent, he said it was to remind us to return it. I am so confused why he would send us a "reminder" text with the wrong day and time. It seems like a complete scam. We had no intention of keeping the u-haul an extra night UNTIL the text came saying it wasn't due until the following morning. So frustrating! The u-haul itself was totally fine, but the rental agency leaves a lot to be desired. I would recommend finding a different location to rent from.

Shawn F.
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Le client n'a pas laissé de commentaire.

Jaden G.
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I feel that wats advertises online for 40 dollar truck plus gas is way off from what u really charge we paid 140 when we replaced the gas ourselfs and already paid 70 on top of that so I feel it's a huge rip off thanks anyways

MELISSA M.
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Best UHaul location we have used thus far. Awesome service. We will for sure use them again.

ROGELIO R.
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Le client n'a pas laissé de commentaire.

Kristal W.
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No one was in the office had to call a number for someone to come in.

Todd S.
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Thank you, easy and quick drop off process

Carole C. | Réservation |
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I was not able to move in. I was not told what time they closed, I wasn't given any instructions on how to move in without personal being there so I had to get storage unit elsewhere. I called

Maria P. | Réservation |
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The staff is amazing and very kind. I enjoyed working with pleasant folks while I was in a stressful move. I would recommend this facility to anyone who has storage needs. The location is very nice.

Dave B. | Expérience générale |
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Jose was friendly and provided excellent customer service.

CONNIE M. | Expérience générale |
Évaluation :

A very clean and convenient storage facility—employees are friendly and helpful—I would gladly recommend this facility

Non reviews have been submitted for this location.

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