Évaluations des clients Clementon 76

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Clementon 76

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Veronica B. le

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the young attendant was in unresponsive ... we had to go to another location to get the hand truck ... very poor customer service

Elizabeth S. le

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The truck was dirty with a piece of tree stump and branches inside the bed and the driver floor was also with pine cones and dirt. The outside of the truck passenger side to the rear back wheels have a black long scratch prior to me renting.

Frank C. le

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One employee on duty, didn’t speak English, had no idea about U-Haul rentals with or without mobile app, we had to call his boss, wait over half hour for him to figure out how to confirm our rental. Lost time and money

Brenda S. le

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Le client n'a pas laissé de commentaire.

Carl G. le

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The rep on call was very hard to understand. I was under the opinion that we would receive credit for an extra quarter of a tank of gas. I am now learning that is not the case. A few miles, I have not problem paying for; $30.00 of gas...I am not happy about.

Daniel Q. le

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Pick up was behind a gas station, in a dirt lot. No person on site, must call a number once there and gas station attendant will give you a key if he he can.

Mike P. le

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Le client n'a pas laissé de commentaire.

Cynthia P. le

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The truck was returned after-hours and it was quite dark where I parked . It was easy to complete the return process online though. Thanks for requesting feedback.

Sharon S. le

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Trucks were so close together I could barely get in or back it up. Truck was dirty. Not as much gas in tank as noted in paperwork.

JESSICA M. le

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Le client n'a pas laissé de commentaire.

Charmaine F. le

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Have someone trained to obtain a contract off the computer, I waited over 1-1/2 hr to get the truck.

Terrell R. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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N/A

Ernest K. le

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Le client n'a pas laissé de commentaire.

Cynthia H. le

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Le client n'a pas laissé de commentaire.

Aaron S. le

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Le client n'a pas laissé de commentaire.

cynthia C. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Call to notify of a charge to the customer’s card, call to notify customer they’re dispute was not over turned ( not email) because you don’t know what the circumstances were and it was your company’s fault for the dispute, do not have pick up locations at shady gas stations where they try to charge you when you already paid for the rental and then say that the customer still owes more money and when a call to uhaul is made they say they fixed the problem and the customer does not owe anymore money , do not let that same gas station give a defective auto transport to a customer and when almost at location it start dragging and customer has to fix it temporarily in order to get to destination, do not have employees at initial drop off location work on the problematical auto transport and not turn off engine so customer has to put more gas and that leads me to the next point of do not tell customer to return the rental to a location that is full and then when the customer calls back and asks about gas and miles since the location was full the customer was assured an extra 15 miles were added to rental and gas would not be a problem , over all this rental from uhaul was the worst experience I have ever had from pick up till drop off and I would rather pay a lot more money from another place then ever rent with uhaul also I was charged a late fee for the gas situation even though I disputed the situation and tried to contact the manager that emailed me Dominique Brown from Washington D.C that told me I still had to pay instead of calling me

ananpvir S. le

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Exlat job

gagandeep S. le

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very frindely good experience cleen office

loudes F. le

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Le client n'a pas laissé de commentaire.

Phyllis B. le

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Lower mileage rates

Jeffrey F. le

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Poor communication , owner had to use my personal phone, unorganized, damaged my vehicle

Steven W. le

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Charged an additional amount without consent, I feel this is unethical. It was raining out and the guy told me I was good to go. Please refund this or I will dispute with credit card company.

ROBERT B. le

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No one there spoke a word of English. Had to wait for someone who spoke and understood English. I will find a better place to rent a u-haul equipment from .

Bettianne B. le

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Le client n'a pas laissé de commentaire.

Kristen K. le

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It was an interesting experience to say the least. The truck was in excellent condition and did the job I needed it to. The staff was nice, but a little difficult to communicate with. I was charged for the number of miles estimated (15) rather than the actual number of miles driven (10)... No one double checked the mileage/gas/condition of the truck when I was finished with it. Overall it was an average experience but I got done what I needed.

Amanda F. le

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This location was extremely friendly and easy to work with. The truck I used was practically new so there are absolutely no complaints about the equipment that was rented. The absolute only thing that I would say could be improved would be that the attendants are better trained to help customers. I had to wait for the owner but he was wonderful and overall I am very pleased with my experience. Thank you.

Anthony B. le

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The phone number for this location needs to be update on your website because when you call the number it's for Planet Fitness Thank you,

demenica G. le

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Don’t use third party locations

James F. le

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Le client n'a pas laissé de commentaire.

Stella C. le

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When I made the original reservation I requested to pick up the truck and trailer at the PENNSAUKEN, NJ location which is less than five miles fr my home. Upon arrival I was told that someone changed my p/u location to the Clemonton facility. That was a twenty minute drive for me. Upon arrival there the mgr(Leslie) informed me that my Trailer had already been released due to an emergency. Then after that facility made a few phones I was directed to drive to 100 Chews Landing. Upon arrival there the associate and I had a severe language barrier and I found it difficult to communicate with him. At this point he phoned his supervisor and put me on the phone where I was assured that he could help me. I then waited nearly twenty minutes for this supervisor to arrive onsite and he then took care of my needs. This breakdown in communication btwn three separate U-Haul facilities has added so much anxiety to an already stressful situation and should have never occurred. I was very dissapointed at the beginning but successfully completed the mission.

john P. le

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The owner did not know what he was doing or even if I was to drop off, not helpful at all and talks down to the customers. Did not lift a finger to help, does not know how to talk to people. You can believe if I have to drop off here again I will speak to him in the manner in which he speaks to me.

Michael M. le

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Everything. The reservation was not held. The price we were given when we ordered the service a month prior did not remotely reflect the charges. We were first told that they didn't have the equipment we ordered, then that they did but we couldn't take it, and then we were still charged for it anyway. Based on the "service" we received, I would recommend disallowing this location from renting for U-Haul; they were atrocious.

Tyler G. le

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Employee was rude, agreed to pick the towndolly up at 1-130pm, called when I was 10 minutes away to let him know he said ok he be there with it ready, got there the no employee was to be found called him back he said he just left for lunch and would be back in 20 minutes. Sat there and waited he finally showed up 45 minutes latter, hidden fees that I did not agreed to, and the tow dolly seemed as if it was not being well maintained horrible employee and horrible service

David D. le

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Le client n'a pas laissé de commentaire.

Betty O. le

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Le client n'a pas laissé de commentaire.

Claudine C. le

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this location was not well staffed I had to wait 30 min for the person to arrive to release the rental truck

Linda J. le

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Person receiving the vehicle was not knowledgeable about the drop off and there was a language barrier.

Angel R. le

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Le client n'a pas laissé de commentaire.

johna V. le

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Le client n'a pas laissé de commentaire.

David O. le

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Very small, dirty and the attendant was rude and uneducated on uhaul.

denise P. le

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Le client n'a pas laissé de commentaire.

Gary S. le

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Le client n'a pas laissé de commentaire.

Stacey D. le

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Le client n'a pas laissé de commentaire.

Renee A. le

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Le client n'a pas laissé de commentaire.

michelle B. le

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Le client n'a pas laissé de commentaire.

Melissa T. le

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I know location isn't guaranteed when booking online, but why not? It's 2016, all systems should work cohesivly with inventory. Had to go to an inconvenient location, more than 20 minutes out of the way, with only 2 hrs notice of the switch. Unacceptable. The location of the rental was fine, but the location switch was a pain.

Jennifer T. le

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Le client n'a pas laissé de commentaire.

JEFFREY C. le

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Contracted rate was for 10 ft truck at $19.95. [Over] Charged at a rate of $29.95

Latoya C. le

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My pick up time was at 3p the guy wasn't there had to wait 30 minutes for him to show up

Mary O. le

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Le client n'a pas laissé de commentaire.

beatriz D. le

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Le client n'a pas laissé de commentaire.

Joshua T. le

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Le client n'a pas laissé de commentaire.

DEVIN K. le

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Le client n'a pas laissé de commentaire.

richard B. le

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Le client n'a pas laissé de commentaire.

JAMES P. le

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Le client n'a pas laissé de commentaire.

JAKE S. le

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Service was very unprofessional and rude. Terrible experience. The men running the service had very limited English communication skills. They made this experience extremely uncomfortable

ROWEVINA H. le

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Le client n'a pas laissé de commentaire.

Alisha A. le

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They gave me the wrong address to pick up the truck and then when I arrived at the correct location the truck available was a much smaller size that the man that confirmed my reservation told me it would be. I would not have agreed to the smaller truck size because we had to make two trips and were then over the included mileage. The smaller truck we did get smelled absolutely terrible like cat urine. They could not get the printer to work so i signed no paperwork and received no information on drop off location or rates and fees. All in all it was a very poor experience and I will not be choosing Uhaul again.

chi W. le

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The employee was very nice, but he was not knowledgeable about the trucks in general. He commented you can get 15 mpg on a 15' truck when the website says to estimate 10. Then when asking if the tolls will be higher since there are dual wheels in the rear, he said no. In reality, you are charged more for this kind of truck. The computer was also very slow and he was having difficulty entering the information and then even printing the sheets to sign. Since this is a gas station, it's not surprising. But even the gas station attendants should be better trained or prepared to handle a uhaul rental.

THOMAS L. le

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Not only was there no english speaking cooperative employee to check in the vehicle, the one employee refused to look at the gas gauge after I, the user, asked him too...then there was a big issue being overcharged $21.

KYMBERLY Y. le

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Le client n'a pas laissé de commentaire.

PHIL T. le

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Andrew was very accommodating and a pleasure to deal with. I dealt with Sonny at the pick up site and he was very nice also. Thanks.

PETER H. le

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Le client n'a pas laissé de commentaire.