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Customer Reviews for Clifford Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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If you want a stress-free, promises-kept delivery of your rental vehicle, I would recommend Clifford Auto Center. This is the absolute best UHaul experience I have ever had! Mr, Marcho provided outstanding customer service.
Kevin K.Only issue was returning the truck. Did not realize that it was an online return until after I returned the key.
Cara C.Very professional
Robert T.This was quick and easy and the all mobile process was mostly smooth. I had a little trouble with ID verification, but a quick phone call to an agent - with absolutely no wait - fixed it in a matter of seconds. The cell reception isn't good at this rural location, which was the cause of the only problems I had, really. The customer service was very pleasant all around - on the phone and at the location. Overall a great experience.
Christopher J.Dropped trailer off after hours. Lots of room and easy to do. This was a secondary drop off location as my first choice in White Plains NY was not accepting trailer drop-offs. This was very disappointing.
Joseph K.operator was very nice
Peter A.Actually nothing I love the clifford auto mart and recommend to any one alice johnson
alyce J.The mobile check-in of uhaul did not work. It was asking me for a passport copy and other things which I don't have in my possession. Luckily the office for Uhaul is still open and was able to help me.
Ralph Anthony M.Nothing . Wonderful experience!!
Rebecca F.Great service,I would definitely recommend this location
Vanessa S.I made a previous reservation at another location: Shamrock Auto Collision in Carbondale, Pennsylvania. When I arrived to pick up my reserved vehicle, the location was CLOSED! Not only that but the type of vehicle I reserved wasn't even on site. I was never notified. Because I was moving and was on a tight schedule, I was forced to look elsewhere. There were NO other locations in the area that had the vehicle I needed nor the type of reservation. This reservation cost me HUNDREDS of dollars more because of it and U-Haul offered $50 to say "sorry". Not only that, when the vehicle was returned, the $50 "sorry" wasn't even on the receipt and I never got my $50. I'm so incredibly displeased with U-Haul. It is not the fault of Clifford Auto Center; they did the best they could. Shamrock Auto Collision and U-Haul SCREWED ME OVER! I'd give ZERO stars if I could.
BEEW I.They took an extra 151 dollars no explanation bounced my checking account caused me a ton of trouble 5 days before Christmas couldn't buy a single thing for my 4 yr old bad enough I had to move 2 weeks before Christmas uhaul ruined our Christmas even more.
Maria S.This location only had one piece of equipment. I scheduled my pickup a month before the date of my move, during the week of my move I was called twice and my reservation was changed against my wishes. I was forced to drive fifty extra miles round trip because of the incompetence of U-Haul. I will not recommend U-Haul to anyone and I will actively work to convince my friends to use a different company. Your service was awful.
JOSHUA W.Excellent location -- helpful, knowledgeable, and friendly.
Rodney P.There was not much lighting at the drop off point when needed
Heather R.Great experience all around!! Great service,clean truck,
MAUREEN C.The location was fine but your software is horrible. I booked a truck at this location. You then changed locations. The new location had no truck. I had to settle for a trailer at the original location.
ROBERT E.Good experience here. The owner came out on a Sunday to meet me outside for an early return. Flawless experience.
BRAD G.The pick up location and help were very good. But this was probably the most beat up truck we have rented so far, inside and out. The windows and inside of the cab were not clean so that we had to do on our own. Also we were charged extra for mileage because we were 7 or 8 miles over when our pick up location was 25 miles away from us to start with. Not sure if that's very fair after losing 25 miles before we start our trip.
JOSEPH C.Return was easy and close by my destination. Went well. Thnk you.
BRYAN W.Trailer had a leak and my contents sustained water damage
MARK K.Walk customer to vehicle. Gas reading was inaccurate.
DANIELROBERT T.Mr. Marcho is great to work with
NELSON J.Walk customer to truck to verify conditions and equipment
PAUL U.Excellent customer service!
DEBORAH Z.process was easy.
MICHAEL F.No improvement needed!
Anthony P.Great job. Everything was ready to go and location owner Chris was very helpful.
Joseph K.Very pleasant man. Location service wouldn't work on my phone and he made the process faster than it would have been for me to figure out on phone.
Alex S.Great customer service!!! Pleasant and helpful staff
Joseph S.The man that served us refused to wear a mask. He was very rude and did not show us how to use the equipment.
Gina M.Salesman was very nice and ver knowledgeable. Will return and rent again from this location.
Joseph M.I think you do not have to do anything at clifford auto they where freindly and very professional
JAMES A.Good team to work with.
David K.Good People Great Service
John D.Convenient location.
Wayne H.My location got moved from down the road from me to 20 minutes ago. Truck was dirty. The right wheel kept saying low on pressure despite me filling it up. The gas tank wouldn't let you fill it up without trickling gas Into it.
James F.Explain all charges.
Ray Z.tOP NOTCH
robert T.Perfect drop off.....smooth.
robert T.Excellent customer service
David C.There should be some kind of non slip on the floor. Right after I got i. It to load there was ice on the smooth aluminum that I couldn't see and I slipped and feel. I ended bruseing my knee and leg. Two days later and I am still having a hard time putting weight on i
jason R.No comment. A great location and very professional people. Perfect!
David N.I rented a 15' truck from one location then the day before I go to pick it up the location changed. I asked how far it was out of my way the women told me 6 miles. It turned out to be 15 miles. Then the truck had a horrible Oder. I finally got everything loaded drove to my new apartment and in my dirt drive way the truck got stuck. Tore up the lawn. I looked at the tires and they were bald. I called the place i rented it from and he's arguing with me. Very horrible. And never again. I have pictures.
Melissa D.I cannot think of one thing that would have made my experience better with UHaul and this location. Perfect service. Nice equipment. Excellent!
Jason Z.Excellent location conveniently located.
Nicholas H.Great service and reliable equipment. What is there to improve.
Howard M.More availability at the smaller locations but overall Clifford Auto was Great! Not many of your small locations are open in a Sunday morning like Clifford Auto was thank you.
Clint U.