Customer Reviews for Climate Controlled Storage
(U-Haul Neighborhood Dealer)

1 032 évaluations

229 W General Screven Way Ste M4   Hinesville, GA 31313

(912) 877-0904

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 3h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(912) 877-0904

229 W General Screven Way Ste M4
Hinesville, GA 31313

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 3h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Try cleaning the trucks. The inside of the windows and the outside of the truck was dirty. Outside of truck not such a big deal but glare on dirty windshields is a safety issue.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anissa S. 
Évaluation :
2

unprofessional employees

Victor V. 
Évaluation :
5

Cassidy was extremely helpful and kind! Climate Controlled Storage is all around the best storage company I've come across. Genuine and honest company, I will definitely recommend this place whenever I can!

Kristyn S.  |  Expérience générale 
Évaluation :
5

I am so glad this location finally got auto transports. They are the best local uhaul to deal with. I'm so glad I don't have to use the other guys in Midway any longer.

MICHAEL R. 
Évaluation :
1

I took pictures of my start gas and mileage and took pictures of my end start and gas mileage we made sure the gas hand was the sames as when we started and we had went 20 miles over our allotted mileage and it was turned in early but I was still charged a extra $144 . I will never use U-Haul again.

Holly B. 
Évaluation :
5

Penske trucks are better. The overall ride was very noisy and you felt every bump. The truck was fine for what it was I just believe there are better options.

justin D. 
Évaluation :
4

I was not satisfied that I had to change my pick up location because I was not informed that Uhaul was not provided at that place anymore. I had to delay my packing in order to call uhaul to find another place. It was really frustrating.

Haley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Excellent Service and professional Staff.

erica G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amaryillis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Everyone was friendly and helpful from start to the finish.

Miguel C. 
Évaluation :
2

Dropping off equipment after hrs was extremely confusing. There was no direction to where actually place car hauler/transport. If said place in climate control storage area lot . However no signs as to if correct spot when we dropped off equipment Sun night. In front near street saw all the trucks and trailers/haulers however they were no where near the climate control dtoragecarea in back area of building/ parking area. We took the picture and answered all questions re:use of equipment and left it in the area think was correct lot. Directions extremely confusing. Unlike other uhaul places I have used in p4ast.

Judy W. 
Évaluation :
5

The service was everything advertised. Le personnel était amical et serviable. Drop off was extremely easy. I would say just keep doing what they do. no need for improvements.

Rodney J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CALVIN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin W. 
Évaluation :
5

Nothing everybody involved in this process was very professional.

William J. 
Évaluation :
4

Cheaper per mile rate for less hours. I only used vehicle for two hours and still just as much as if I had for nearly a whole day.

Zachery M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia C. 
Évaluation :
4

I had the pleasure of meeting Brandon. He was very nice and knowledgeable. However the computer system was very slow. I think updating the computer system. Also the hold time when calling there is ridiculous. I forgot the furniture pad and was trying to call and let someone know that I was on my way back to pick them up. I called drove back up to the location and I was still on hold when I arrived. That just sad.

Sheila L. 
Évaluation :
3

The location was not open so had to just leave the key at the drop box.

Terry M. 
Évaluation :
5

Great service!

raul F. 
Évaluation :
5

The only issue was the Check Engine light due to a gas cap sensor, but the pickup was effortless. I went to discuss the light and they addressed my issue really fast and let me know the truck was fine and it was a sensor that cold be reset later.

Andrea M. 
Évaluation :
5

The whole place is awesome, and Uhaul are the unsung heroes of the military. I appreciate all y'all do. Additionally, Brandon is the MVP. Gentleman was knowledgeable, professional, competent, and helpful in the extreme. We have had a lot of stressors involved with our move, U haul and Brandon were definitely not in that list, though

Zachary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
1

I need to be contacted by a manager. The person that took care of the return started being very rude, cursing me

Loredana A. 
Évaluation :
5

Sales Associate was very friendly and accommodating !

Kenneth W. 
Évaluation :
4

Vehicles need to be thoroughly check before renting again. The one I rented had a rear light problem that I was unaware of until I was stopped by a Deputy Sheriff at 10:00 PM for no tail/brake/signal lights. This delayed me by 9 hours before I could leave Madison, FL.

John F. 
Évaluation :
2

The first truck that I was given had a flat tire not sure if the workers actually check their vehicles or properly maintained them. I had to get a second truck which seemed fine. I originally reserved a van but somehow I was given a 10' truck even though there were two vans just sitting there not being used. I was charged a $20 cleaning fee for forgetting my rental receipt. Someone left a bingo card in the truck when I got it so I just think that you were trying to take my hard earned money unfairly. Besides leaving ONE sheet of paper it was returned in the same condition and on time. I would like my money back for being deceived.

Johnathan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chanin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri G. 
Évaluation :
5

It was a perfect pick up in one location and Drop off in another location. Customer Service was superb.

Anthony M. 
Évaluation :
4

Check engine light was on

JeanM A. 
Évaluation :
3

Make sure is cleaned since it states that upon returning

donna S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

This was and is the cleanest storage facility I've stored my belongings in. Never had an issue with entrance or finding dumpsters. Well lite and bright lighting throughput the facility so you can actually see where your going. This facility makes sure it's customers have easy access to their unit and has large dollie's available for easy transport of your belongings. Staff here are always polite and available.

Tracy A.  |  Expérience générale 
Évaluation :
5

Staff was very friendly through the process. The truck had major scratches one one side that looked fresh and I wanted them to come and and see when picking up the truck. They never acted like I was bothering them which you seem to get from so many places these days when you need something "extra". This was very much appreciated. Other than the scratches and in dire need of an alignment, the truck was very clean and a great experience overall.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Extremely helpful, he was very nice and gave me his complete attention

linda L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cody K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley O. 
Évaluation :
3

While the truck was clean and rode well, it did have some issues upon immediate inspection. The tire sensor monitoring system lights were on and flashing. The air conditioner had to be jimmied with a piece of cardboard and on full blast in order to work. The mirrors were not able to be adjusted. An employee checked all of the tires for correct air pressure and told me one of the tires had a bad sensor, so the light would probably stay on. Also, I returned the vehicle at approximately 4 PM and the clerk said he would check the vehicle back in. This location closes at 5 PM and the vehicle was not checked in until after 8 AM the next morning. There were no additional charges, but i did return the vehicle in a timely manner well before closing on the same day it was rented.

kelly F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chandesha F. 
Évaluation :
2

First, I reserved a vehicle for pickup close to my home. You assigned me to a place far from my home and expected me to pay for the mileage. The vehicle's air conditioner did not work and the TPMS light was flashing. I reported this and a second vehicle was assigned to me. The AC did work; however, it's TPMS light was on as well. I drove it anyway. The staff member was polite and accommodating, but the reservation system and equipment were definitely sub par.

KENNETH H. 
Évaluation :
3

Truck needed maintenance, back tire was low on air, and no windshield wiper fluid. Staff was friendly and courteous.

Tina E. 
Évaluation :
5

Nothing to improve. Both of the gentlemen I had the pleasure of speaking with were very helpful and accommodating. Top notch service!

dylan K. 
Évaluation :
5

I filled the truck up to the designated fuel level I was required too before dropping off and for some reason they charged me an $80 fueling fee.

Tyler E. 
Évaluation :
5

Customer service was fantastic and UHaul has been doing this for quite a while and know what they are doing. If I move again, I will definitely use them.

Daniel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dosilah C. 
Évaluation :
3

Every servicing light in the U-Haul when we received it was on we received it with a nail in the tire in a low pressure tire had to put air in the tire after moving just to return it. One of the mirrors also didn't work, highly disappointed

Jennifer J. 
Évaluation :
5

Train how to fully operate the equipment

Carlos H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
5

Everything went smooth and fast and the employee handled everything well and was well manner even when having to deal with multiple customers at one time . Will most likely recommend a friend

christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
2

Never got a emailed receipt

Jamar W. 
Évaluation :
3

If certain moving equipment isn't available let customer know ahead of time so that they can plan accordingly. I had a utility dolly included in my order and it had to be removed due to the location not having any so I struggled to find one at the last minute.

Myesha L. 
Évaluation :
5

Uhaul need to clean trucks ..Maintain overall equipment tires. Etc..

Leigh Ann F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DJAMALA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

No improvements needed. Cheerful and helpful staff. Merci!

Joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victor E. 
Évaluation :
4

Equipment was very dirty, tires were low and the sticker on windshield stated that it was overdue for oil change. I told the guy in the office and he basically told me not to worry, they were aware and I wouldn't get charged.

Dewon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SUSAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah R. 
Évaluation :
5

Friendly and quick.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA S. 
Évaluation :
5

Young lady i spoke with was more than helpful. Pricing was great. Will use this same facility again and recommend this location over others.

JEFFERY K. 
Évaluation :
5

I move alot of people and these guys make the truck rental a breeze. Merci.

Roger O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrea T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bogdan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION W. 
Évaluation :
5

Nothing. They are amazing!!

AARON J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Always top notch service from check in to return.

Roger O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ciara M. 
Évaluation :
5

Not a thing! Perfect.

JEFFERY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JeanM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIERRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KristaLyn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Quick and easy equipment return.

Richard G. 
Évaluation :
3

When I reserved the truck it was reserved for 24/7 pick up. I called a day in advance to confirm and the gentleman I spoke to confirmed he would out the key in the top black box for me to access once I completed the mobile check in. When I arrived on the scheduled day, there was no key and although the reservation still said 24/7 , upon check in it said I would have to pick up the vehicle face to face when they opened. Not only did this waste my time and delay my move, the staff was dismissive and just passed the buck as not their responsibility. Once I finished getting the vehicle and arrived at my house to begin loading, I noted that the passenger door did not open. Overall, the vehicle ran ok (rattled) and was sufficient for the move but the service was unacceptable. This location apparently feels it okay to waste their customers time.

THERESA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL R. 
Évaluation :
5

The service and customer service were outstanding.

DAISY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karma R. 
Évaluation :
3

Too many photos to upload to drop off truck after hours.

SHEILA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

I loved the the uhaul van I used it was really nice and updated I enjoyed moving in it

Jasemine N. 
Évaluation :
5

Merci

DEMETRIA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANTELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARIN M.  |  Expérience générale 
Évaluation :
5

Great customer service and facility. I will definitely recommend and use again in the future if needed!

Kerria C.  |  Expérience générale 
Évaluation :
5

Definitely recommend! Excellent facility! Safe and secure. Staff is responsive, professional and friendly. Will use Climate Controlled Storage if the need arises in the future.

DEBRA D.  |  Expérience générale 
Évaluation :
5

I truly appreciate the service you and your staff gave me. Your staff was very nice and helpful to me during the time I rented from you. Merci.

Shirley W.  |  Expérience générale 
Évaluation :
5

Only issue we had was they charged us after we moved out but I called and they resolved the issue.

Haliegh S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Expérience générale 
Évaluation :
5

Very pleasant staff and clean facility.

Asti T.  |  Expérience générale 
Évaluation :
5

Thank you so much for the many many many years that I stored my belongings with your company. I never had an issue over the years. The workers were always friendly and helpful.

LINDA F.  |  Expérience générale 
Évaluation :
5

Highly recommend, stored my car here and had no issues. Staff is very friendly and helpful.

Chase T.  |  Expérience générale 
Évaluation :
5

The Staff and services are amazing.

Duaine E.  |  Expérience générale 
Évaluation :
3

More than half the time the outside doors wouldn't secure and anyone could go in the storage unit.

MANDI H.  |  Expérience générale 
Évaluation :
4

Great facility to store your vehicle while deploying or on rotation.

DONALD B.  |  Expérience générale 
Évaluation :
5

Staff was great. Unit was easy to access at any time. Unable to pay bill online though. Have to call the office or go in.

DUSTIN G.  |  Expérience générale 
Évaluation :
4

Easy to reserve a storage, will use them again.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very nice customer service, the storage is very clean, and easy to access.

Privacy R.  |  Premières impressions 
Évaluation :
5

The office manager made the process super easy. Best prices in town and the best quality of storage cant beat them.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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