Customer Reviews for Clock Tower Self Storage Lake Stevens
(U-Haul Neighborhood Dealer)

285 évaluations

9100 Hwy 92   Lake Stevens, WA 98258

(425) 320-4700

Heures

  • Mon–Sun
    De 9 h am à 6 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 9h00 am à 2h00 pm
  • 12/25/2022: Fermé
  • 12/31/2022: 9h00 am à 2h00 pm
  • 1/1/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(425) 320-4700

9100 Hwy 92
Lake Stevens, WA 98258

Services dans cet établissement :

Heures

  • Mon–Sun
    De 9 h am à 6 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 9h00 am à 2h00 pm
  • 12/25/2022: Fermé
  • 12/31/2022: 9h00 am à 2h00 pm
  • 1/1/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD F. 
Évaluation :
5

Everyone was so helpful and nice.

Sharon O. 
Évaluation :
5

Moving is difficult, but renting and driving the UHaul truck is easy. Thank you. Friendly assistance at the clock tower location as well. Much appreciated!

Theresa E. 
Évaluation :
5

Great service once again!

Ryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Clean store. Heather provided excellent customer service!

Ian T. 
Évaluation :
5

Ask customer if they need any extras such as pads or a hand truck 🚚

Ray P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niccole B. 
Évaluation :
5

Great experience I'll be back again!

Ryan P. 
Évaluation :
3

The location was fine I guess but the truck was HORRIBLE. The steering wheel was out of alignment and was sideways so I couldn't see the speedometer or any warning lights. The engine sounded like it wasn't going to make it. When i opened the back it was filthy it hadn't been swept out at all (Like maybe they charged the last user a cleaning fee and then didn't clean it themselves?) And the inside of the cab was filthy too. Also I booked a 26 ft but all they had was a 20 ft and had to make a second trip because of it but there was NO discount for the smaller truck?? That's BS. It was way over priced for how shitty that truck was. I will never rent Uhaul again

Troyal R. 
Évaluation :
4

Très bien dans l'ensemble.

Shawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley R. 
Évaluation :
5

Excellent customer service. Kevin and Heather are always friendly, helpful, efficient and organized. It is obvious they intend to provide a positive experience to their customers.

Emalee R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Govert B. 
Évaluation :
5

This location quite literally saved the day! My original reservation for a U-Box at the Lynnwood location was completely ignored and they were out of U-Boxes for me. After calling around and waiting on hold for what felt like years, this location had a 10' truck available! Kevin, I believe, was absolutely wonderful and he made my day! Give him all of the raises!

Ashley R. 
Évaluation :
5

The front desk lady asked my name, asked for the keys and said I was all good. A very fast drop off. Merci.

Taylor K. 
Évaluation :
5

Really convenient 24/7 return spot. What a relief after a difficult move!

Nigel G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
4

Van had mechanical issues, and was not thoroughly cleaned.

Michael B. 
Évaluation :
5

Very knowledgeable and friendly

BARBARA Z. 
Évaluation :
5

I was supposed to pick up my uhaul at a smokey point location that I requested. It wasn't untell I arrived there and tried to check in online that I found out it was actually in lake stevens. I was on a time scedual. I was late to my destination. Very unhappy with uhaul. However the man working at the lake stevens location was very nice and helpful.

Catherine S. 
Évaluation :
5

There are none. Y'all did great!

Tristan S. 
Évaluation :
1

Horrible attitude of customer service. No Blankets as ordered. No Dolly as ordered. Check in lady absurdly rude.

Jeff S. 
Évaluation :
3

Confirm that hand truck with furniture strap is truly in the truck. It was not.

Gene Y. 
Évaluation :
3

Ok, the truck itself was clean, but, the engine light was on, the truck wanders, windshield wipers needed replaced, but the biggest problem I have was, the fact that no one said the tax was going to be so much,! What started out was 571.00, turned into over 700, I had no clue till I got home, and I returned the truck with quite a bit more gas then I picked it up, and paid to rent it for a lot more than I was counting on, especially with the fuel prices, and lack of finances, but, I have rented from you many times before, but I don't think I will again anytime soon.

terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Nice location and well kept. Office was done very well too. Personnel amical.

Josh W. 
Évaluation :
5

Outstanding customer service and the lobby was ridiculously clean. I LOVE renting from this place!

CATEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Very attentive and friendly. Best uhaul experience I've ever had (and I've moved many times)! I will absolutely be returning for future uhaul needs.

Christi C. 
Évaluation :
5

Previous to the haul rental we had a storage unit at clocktower .The employees st clocktower have always been very helpful, friendly and knowledgeable. Thanks for the great service.

gail J. 
Évaluation :
5

Fast, courteous and responsive to questions.

Hamilton G. 
Évaluation :
5

I ordered an appliance dolly and none was available at this location. This was a tremendous inconvenience in time and safety for me. Apparently your system has no way of ensuring that any given site has the equipment requested.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadim C. 
Évaluation :
5

Nothing just need a little bit discount next time

SAMUEL JR FOROND G. 
Évaluation :
5

Mobile app is fundamentally useless, but the desk person was awesome.

Bill L. 
Évaluation :
5

Heather was very friendly and helpful. Excellent service à la clientèle.

BRIAN Z. 
Évaluation :
1

My rental was moved to a different city (20 miles away!!!) and the company failed to notify me. Ii wasted a lot of time driving around while my movers that I hired waited for me. Plus I had to settle for a smaller size truck than I requested which resulted in more trips and more miles :( I'll never use this company again nor will I recommend it to others.

Vitalii M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROWENA F. 
Évaluation :
5

The guy who manages the Clock Tower Storage with Uhaul rental is super friendly and helpful.

Vincent U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron L. 
Évaluation :
1

We drove off with a truck that had one tire that was bulging from such low air pressure. The girl who was working told us to go put air in it ourselves. Upon returning the truck, we followed the filling instructions provided to us and ended up overfilling. Same girl again told us we couldn't get any sort of price adjustment for overfilling the tank. Not using this location again.

Olga Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe J. 
Évaluation :
5

The only tricky part was that our Google maps kept directing us to turn where it looked like there use to be an entrance but the areas were gated and overgrown now. Obviously not their fault though! Super easy drop off. The online 24/7 drop off wouldn't work (it kept kicking me back to asking if I wanted to return the truck, maybe because we were a "day" early it was having a hard time?) But the staff inside was helpful and very efficient helping us leave. There wasn't much parking, but that didn't bother us since we were only there for like 2 mins.

Kiefer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy D. 
Évaluation :
3

The tires on the truck were bald which caused the truck to be unsafe while driving in the rain.

Michele O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole R. 
Évaluation :
5

Heather and Kevin are incredibly helpful and answered all my questions. They're a great team! Our move went smoothly and the truck was easy to operate. So happy to have excellent customer service during a stressful time. Thank you!!!

Christine U. 
Évaluation :
5

I question whether or not the cabin was cleaned or sanitized. Staff was super friendly and helpful. I'm not sure if the truck was a good value for dollars spent vs time & mileage used.

JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY P. 
Évaluation :
5

Thanks Kevin! Prompt service got us going quickly...

DAVID C. 
Évaluation :
3

My brother returned the truck for me.

DENISE JEAN M. 
Évaluation :
5

no problems

DANIEL B. 
Évaluation :
4

All good, clean location and trucks. Easy drop off location.

Rakesh P. 
Évaluation :
5

Excellent customer service.

EMMANUELLA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK C. 
Évaluation :
5

Excellent service à la clientèle.

Michelle G. 
Évaluation :
3

I'm pretty sure a 15' uhaul gets more than 6 mpg. I did not leave it running in idle at all. I was fine with the overall price, I just think it should be more transparent. If you aren't making enough money then you clearly need to raise your rates.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori P. 
Évaluation :
5

I would recommend checking the trucks before or after use due to the truck I rented having cigarette ashes in it. Also having wifi for after hour drop off due to the location I rented from not having any cell service to do the return on line.

NADIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANN C. 
Évaluation :
5

Have larger trucks available.

STEVEN M. 
Évaluation :
1

I rented the $19/ day 1 bedroom vehicle with $21 extra insurance. I assumed I would pay about $150 total for a few trips to the dump and back/ forth to storage. I had it for mostly one day, and returned it the next day 3 hours after the previous day check out time. I was still charged two days. It was also $1,89/ mile with no included mileage. All said and done, I paid $245 for a 19,99/ rental I had for 27 hours. This is a big ripoff. Go rent a truck or oversize SUV from Enterprise and save yourselves up to $100. Avoid the ushaull at Clock Tower Self Storage at all cost

James M. 
Évaluation :
2

I got charged for an after hour drop when I told the gentleman that I might be dropping off after close. He said no problem just drop the key in the box

Fazle R. 
Évaluation :
2

When dropped off the parking lot was dark none of the lamps were on in parking lot and was difficult to see and park

Miriam L. 
Évaluation :
5

The gal was very help and more than understanding and encouraging when I came in destructed and overwhelmed with moving my things. I'm so grateful for people like her. Thank y'all.

jamie S. 
Évaluation :
5

Awesome

RAJEEV A. 
Évaluation :
5

Heather was the best I've seen at getting. You in and out with little time wasted. Thanks Heather.

EDDIE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
4

All went very smoothly

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene H. 
Évaluation :
5

Heather was absolutely Great! Very helpful and very friendly. Equipment was ready when we arrived.

WILLIAM R. 
Évaluation :
5

Gr8 service!

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA C. 
Évaluation :
4

The in-store wait time was 7 minutes even though no one else was in the store; and that's because only one person works there. If that person is busy, there is no back-up support.

TEE-LEE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORDAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE H. 
Évaluation :
5

Couldn't imagine it being easier than it was. Maybe 10 minutes from arriving to leaving in a truck.

DAWN S. 
Évaluation :
4

Very nice staff

CATHERINE MARY S. 
Évaluation :
5

Everything was amazing.

PHILIPPE S. 
Évaluation :
5

Thank you great value and service

JEFFREY MICHAEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALETHEA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBYN M. 
Non les évaluations ont été soumises pour cet établissement.

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