Évaluations des clients Clock Tower Self Storage Lake Stevens

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Clock Tower Self Storage Lake Stevens

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LARRY C.
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Ty for assisting with my needs

mark B.
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Le client n'a pas laissé de commentaire.

JACK E.
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Le client n'a pas laissé de commentaire.

Rick G.
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Le client n'a pas laissé de commentaire.

ERIC MICHAEL V.
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Le client n'a pas laissé de commentaire.

Mark C.
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I went to the location and they had no trucks. Went to a second location and they only had a small truck.

Rachel B.
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Le client n'a pas laissé de commentaire.

Mary Z.
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Customer service was outstanding!

Aaron C.
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The female attendant that help me was the most knowledgeable and nicest person i have ever met! Thank you so much clock tower storage uhaul!

MICHAEL L.
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Allow the after-hours return process to be completed referencing the unit number.

ALHAGIE M.
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The gentleman was very welcoming.

Karen P.
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Heather made the experience easy! Thank you for your help and understanding on the phone and in person.

danielle C.
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Le client n'a pas laissé de commentaire.

RUTHERFORD B.
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He lied to me. Told him in advance that there were issues, traffic, etc. Told me not to worry about the extra day/late charge. But I was charged. Bullshit.

Darryl H.
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Le client n'a pas laissé de commentaire.

Darrnell T.
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I like having my storage unit there and recently rented a truck to do some moving. When I returned it I had accidentally filled the truck up with gas (wasnt paying attention) . So instead of putting like $15 dollars in the truck I put $54. When I called to see if they would make an adjustment in say my miles I was told there was nothing that could be done. So I borrowed a truck to pick up a dresser from monroe to bring to Lynnwood and in total it cost me $200!!! I would not recommend renting a truck from this facility as the price of $1 per mile seems like a lot and they were not willing to adjust my final bill but were happy to keep a free half a tank of gas. Enjoy the free gas!!!

CATHERINE C.
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Kevin was great, very helpfu

PATRICK CYRIL F.
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You all owe me the 50.00 reservation guarantee. My original reservation was double booked and we had to reschedule. We had to rebook for a few days later. Please check the history and grant the 50.00. Thank you. The Clock tower storage employee was very apologetic and nice.

Chris Z.
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This location was the best yet. The truck transmission though needs work sounds bad.

Bruce K.
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Le client n'a pas laissé de commentaire.

Courtney K.
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Le client n'a pas laissé de commentaire.

KEVIN LESTER I.
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Le client n'a pas laissé de commentaire.

Timothy S.
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The phone-based check-in process for after-hours return is bad. I could not make it work after 20 minutes of trying. I don't see why it is necessary to allow the app to get my location, or why it needs a photo of the odometer and fuel gauge - the vehicle was parked 20 feet from the office and it would take the office person 30 seconds to verify. The rental was a great experience until that frustrating time at check-in.

Richard E.
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Send email receipts in a more timely manner.

KEVIN H K.
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The agent Kevin was very professional and everything went smoothly.

Vickie L.
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It was really expensive to rent a truck. I've never been charged for mileage before....

Jeff S.
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Only 2 issues: 1. The truck smelled seriously like cigarette smoke, which is disgusting to say the least. 2. The back bed area was not clean. There were minor - the truck drove/handled well and served its purpose.

Elizabeth E.
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Le client n'a pas laissé de commentaire.

Tom G.
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Staff very helpful and professional.

THEODORE M.
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Very friendly and professional staff!

SEAN STEVEN T.
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This was the worst experience I've ever had with Uhaul. First they confirmed my truck for a pickup only to find out the day of that they switched my pick up location to a different place an hour away from me with out notice and then when I tried to get a new truck they said (I'm not exact words) that it's too bad and there's nothing they could do for me. Also I was supposed to have a 20' truck at 10am but because of the issue I had to wait for a 10' truck 4 hours later which caused me to rack up charges because I had to do three extra trips with the smaller truck. I called to express my issues to this again and again they pretty much said “TOO BAD” and there was nothing they could do and basically making it seem it seem like it was my fault that they didn't have any trucks Available.

Reynolds P.
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Le client n'a pas laissé de commentaire.

JASON MICHAEL H.
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Le client n'a pas laissé de commentaire.

Kathleen C.
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None

BRIAN W.
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Le client n'a pas laissé de commentaire.

Evan S.
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Secondary verification was unexpected, especially since I have an account, and have a rental history. Would have been good to know in advance so I could have brought my passport, or prepared to have a contact available.

Kristie M.
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Great service no issues at all

Brad S.
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There was an issue with my reservation that was already in the system causing a delay. The truck was in poor physical condition.... dents, drivers seat ripped up, sun visor broken. There was also an issue of the mileage not calculated properly. A very poor experience.

JOHN B.
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Le client n'a pas laissé de commentaire.

RICHARD ANTHONY L.
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Clock Tower provided us with what we needed, but we will not use uhaul again. Clock Tower was the third place we were sent for a truck. It was 4 hours late and we couldn't finish our project.

CYNTHIA S.
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First of all, I had requested to pick up at the clock towers in Marysville. When I got there they looked me up and said I was supposed to be at the Lake Stevens Clock Tower. Because of the confusion the employee gave me 10 extra miles. I only wanted it for the one day. Scheduler called the next couple of days and told me it had been given to me for three days. I hope I didn't pay for three days! I thought the price was steep!

Adam G.
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Le client n'a pas laissé de commentaire.

NATHAN HARRIS T.
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Le client n'a pas laissé de commentaire.

Keith W.
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Le client n'a pas laissé de commentaire.

TIMOTHY T.
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Le client n'a pas laissé de commentaire.

Jacqueline W.
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Le client n'a pas laissé de commentaire.

Karol J.
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Le client n'a pas laissé de commentaire.

Timothy S.
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Le client n'a pas laissé de commentaire.

Katie S.
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Nice and helpful rep, very professional!

Randy B.
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Convenient to whet I live. Representative (Heather, I believe) was helpful and friendly.

Lauren S.
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Le client n'a pas laissé de commentaire.

Keri B.
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Le client n'a pas laissé de commentaire.

Jim F.
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Le client n'a pas laissé de commentaire.

Mary J.
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Le client n'a pas laissé de commentaire.

Jay O.
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Both employees were extremely professional and friendly. Great customer experience

Denise W.
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Le client n'a pas laissé de commentaire.

Darryn F.
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Everything went well, easy experience.

Shawnale W.
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The only thing I would/could suggest is making sure the customer knows when to bring the vehicle back. Yes, it says it on the contract but the advertising says 19.99 per day. A day is 24 hrs. I rented the truck at 1:30 ish and I was surprised to get a text saying my rental was ending at 8:15 the same day.....that's not 24 hrs. I'm 50, I've rented probably 20 times and I've always had 24 hr day rental.

Darrin G.
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Le client n'a pas laissé de commentaire.

Keith W.
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Great customer service, exceptionally responsive. Can't be beat

Benjamin J.
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Le client n'a pas laissé de commentaire.

David G.
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Le client n'a pas laissé de commentaire.

Elizabeth E.
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There is no room for improvement this experience was delightful.

Lisa A.
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someone needs to stay in the office at all times or leave a notice that they will be gone for some time. They were late giving us the truck rental. Also the supplies we ordered were not ready and not all of it was available. Truck needs to go in for maintenance.

Angela W.
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They messed up my contract. It was supposed to be one way but they booked it wrong.

Michelle M.
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Super friendly staff, highly recommend.

Darryn F.
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Le client n'a pas laissé de commentaire.

Ardel T.
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Le client n'a pas laissé de commentaire.

Jonathan K.
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Le client n'a pas laissé de commentaire.

Sean S.
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Le client n'a pas laissé de commentaire.

John H.
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Le client n'a pas laissé de commentaire.

Stephanie N.
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Woman at front desk was very helpful

Kaden S.
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Absolutely horrible. First off the girl says I'm good to go and didn't even charge me a dime. then a day later I get a charge for 144 dollars. And my receipt said I was below 1/4 tank and charged me for 46 miles I didn't drive

Jason G.
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Le client n'a pas laissé de commentaire.

Paul H.
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U-Haul ready when promised. We will definitely use this service again. Thank you so much!

Thomas F.
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Quick & easy in/out

Kimberly A.
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Le client n'a pas laissé de commentaire.

Jim P.
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Le client n'a pas laissé de commentaire.

Anne P.
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Le client n'a pas laissé de commentaire.

Alida N.
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Kevin was helpful and friendly. The process was efficient and no problem at all. We will certainly use U-Haul again. Thank you.

Jordan C.
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Le client n'a pas laissé de commentaire.

Stephanie F.
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Great experience, the gentleman pulled the van out of parking spot for me because it was so close together!

Scott B.
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Le client n'a pas laissé de commentaire.

William H.
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Le client n'a pas laissé de commentaire.

Addison L.
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Le client n'a pas laissé de commentaire.

Brennan F.
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Great Service. Friendly employees who helped me throughout the process.

Greta C.
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Le client n'a pas laissé de commentaire.

Sharon W.
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I just think the price was a little too high. But I am getting the storage 1/2 price for three months, so that helps.

Jesse A.
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Na

Kim S.
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Is it customary to rent a vehicle to two different customers the same day and charge them each a full day's rental. I ask because the last day I rented a cargo van they wanted it back to give to someone else about 3:30 or 4:00.

John M.
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Le client n'a pas laissé de commentaire.

Linda B.
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Excellent trucks and pleasant employee. Very professional but relaxing

Linda B.
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Very knowledgeable and pleasant employee. The rental truck was clean and fun to drive

Linda B.
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Very efficient trucks and pleasant employee.

BEN P.
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Love the new location right off Highway 9 and 92. The building is clean, associates are friendly and cracking jokes which puts everyone at ease. The vehicles all look and smell brand new! Can't beat the price!

Jenifer J.
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Le client n'a pas laissé de commentaire.

doris S.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

Nancy D.
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Everything went very smoothly

Larry S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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