Évaluations des clients Clocktower Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Clocktower Self Storage

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Arthur W.
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Third time I've used them in a month. Moving to Our New Home. Great service every time. Art W.

LAURIE J.
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Le client n'a pas laissé de commentaire.

helen E.
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Le client n'a pas laissé de commentaire.

Bayley K.
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Le client n'a pas laissé de commentaire.

DANIEL ERICK N.
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Staff call center so it doesn't take 45 minutes for extended hold times

Richard R.
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Clean the truck! The truck smelled horrible. The previous renter was obviously a smoker and had a dog. The inside windows were so filmed I couldn't see effectively in direct sunlight. All surfaces were sticky to the touch. I cleaned all inside windows and wiped down the interior surfaces. I'm not a germaphobe, I just expect a basic level of cleanliness. I ordered my truck October 3. At the truck was available close by. At 8am on the pick up day, I receive a text the nearest truck is a 2 hour drive away. Talk about bait and switch!!! I want my money back!

Salvador M.
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Le client n'a pas laissé de commentaire.

Jeff T.
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Completely night and day difference between pick up and drop off locations. These folks were kind and inviting. We had an issue with the contract and these folks were all over it. They immediately started the communications with U-Haul to get it fixed. Couldn't be happier with their service!

lisa C.
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Check the brakes and the sound of the trucks.

Dustin L.
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Parking the truck facing towards the exit gate instead of the entrance gate is my only suggestion

Karen D.
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Le client n'a pas laissé de commentaire.

JOHN S.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

Reed E.
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Le client n'a pas laissé de commentaire.

Jonathan W.
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Le client n'a pas laissé de commentaire.

David L.
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Le client n'a pas laissé de commentaire.

susan M.
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Le client n'a pas laissé de commentaire.

Christopher L.
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The whole uhaul app self checkout thing is awful, why didn't you ask for pictures / scans before I showed up? Other than that it was a decent experience.

Julie J.
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Le client n'a pas laissé de commentaire.

lawrence F.
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this place has a super office staff, will use again

dave B.
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Le client n'a pas laissé de commentaire.

Dave L.
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Le client n'a pas laissé de commentaire.

MELODY R.
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Le client n'a pas laissé de commentaire.

David J.
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Le client n'a pas laissé de commentaire.

kellie P.
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Trying to over price for milage I didn't go over a d also say I didn't put gas in the truck when I filled it

GWYN P.
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nice place. helpful and friendly staff. fast service

Jeremiah B.
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Le client n'a pas laissé de commentaire.

Angelina L.
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Le client n'a pas laissé de commentaire.

Steven H.
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Shout out to Harley and Danielle at the call center. I was wanting a trailer and since they were not able to find one, I feel they went above and beyond to help me with my needs and got me on the road. Thanks

William H.
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Le client n'a pas laissé de commentaire.

Sharon C.
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Le client n'a pas laissé de commentaire.

Melissa M.
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Friendly and helpful staff!! Quick and easy. Thank you

William A.
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Le client n'a pas laissé de commentaire.

Brian G.
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Extremely friendly and professional. Probably my easiest u-haul rental to date.

Randall I.
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The pick-up truck was dirty inside and out with dried mud but otherwise everything was fine.

donn G.
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The Truck was very new The backup camera really helped Service was great

Bobbie B.
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Improve check in process when using the mobile option.

Kathleen R.
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Le client n'a pas laissé de commentaire.

bonnie K.
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Access to this location is difficult as it is small and there is no place to turn around except if the attendant offers to open the gate:/ I would not recommend it for a drop off location.

Russell L.
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Le client n'a pas laissé de commentaire.

Winona P.
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Very helpful and friendly staff.

Raymond S.
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Very friendly and professional

Wesley S.
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It was rather odd that I needed to text my ID photo to get the rental. what Are people without cellphones to do ?

Devon P.
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The staff and manager were so nice!

Sean O.
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I was over charged with mileage the mileage didn't Mach the odometer readings charging about $30 more than it should have.

KAREN H.
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Le client n'a pas laissé de commentaire.

Timothy D.
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Le client n'a pas laissé de commentaire.

James C.
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My experience was over the top so i guess I cannot give an improvement comment! Thank you for being there.

Susan E.
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Le client n'a pas laissé de commentaire.

daniel T.
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Great job

Elizabeth E.
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Le client n'a pas laissé de commentaire.

karen A.
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person at the desk said that the truck had been cleaned , we found it had not been cleaned after the last client.

Jenny C.
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Great experience.

Kaley F.
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The inside of the truck smelt like B.O. really bad. That could be improved. Other than that everything went well.

JORDON S.
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Honestly everything was awesome, great vehicle, great customer service. I will definitely be coming here any time I need a uhaul!

Troy R.
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Reservation process was a joke and the Seattle area scheduling office needs a serious house cleaning. Some of the worst employees to have ever been dealt with are in that office.

Paul R.
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Got charged for fuel even though I returned it with exactly the same amount of fuel that it had when it was given to me.

Karol J.
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Le client n'a pas laissé de commentaire.

Thomas R.
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Le client n'a pas laissé de commentaire.

Roger C.
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Le client n'a pas laissé de commentaire.

Carolyn E.
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The truck was clean, and ran beautifully. The customer service was very friendly. I will definitely go back. P/u d/o a breeze with a reservation.

David R.
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Customer service rep was phenomenal. She treated me with grace from the moment I walked in. I will always come back to this location. I give the rep and your location a 5star rating

David M.
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I CAN understand charging $5/gallon for gas when I don't gas it. BUT FUCK UHAUL FOR CHARGING ANOTHER $30 SERVICE FEE ON TOP OF THAT. Assholes.

Jared R.
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Le client n'a pas laissé de commentaire.

Lindsey P.
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Le client n'a pas laissé de commentaire.

Jeffrey D.
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Only issue I had here, was I dropped it off before the facility opened, Before 7:00 AM like my contract required, but it got scanned in at 9:15 and I got charged for an extra day. Luckily UHaul emails receipts and I called them (sat on hold for 20 minutes) and they did refund the money back, but it was still a hassle to have to deal with that.

James P.
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Truck was new and very clean. Staff was very friendly and helpful

Mary C.
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The Clock Tower employee gave excellent service, and was so helpful and kind.

Wanda M.
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Le client n'a pas laissé de commentaire.

julian W.
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Le client n'a pas laissé de commentaire.

CJ G.
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Great location, very friendly and helpful. Fast and efficient.

David W.
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Prefer to pick up truck with full tank of fuel and return accordingly. Also, mileage costs seem burdensome when factoring in distance to pick up unit, drive to get gas and then get load and transfer it. Then back to either departure or destination to arrange for vehicle or ride for self after finishing with truck, adds extra non-value-added miles that add cost without benefit.

Danielle B.
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When I reserved the truck online the confirmation email said to pickup at the Anchor Storage in Arlington. However, when I called that morning to confirm- they could not find my info. When they looked into it, my reservation was at the Clock Tower Storage in Marysville. When I went to pick up, Sue told me yeah it happens all the time. While not super far away, this was inconvenient and set me back a bit. Since this seems to be a known issue- something needs to be done to fix it.

Deborah B.
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Nothing. It was easy, truck was nice, everything went smooth with all aspects from reservation to turn in.

Steve P.
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Le client n'a pas laissé de commentaire.

Stephen S.
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Very friendly staff made for an overall pleasant experience

David C.
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Le client n'a pas laissé de commentaire.

Thomas M.
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Le client n'a pas laissé de commentaire.

Joseph H.
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Le client n'a pas laissé de commentaire.

Marlene S.
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Le client n'a pas laissé de commentaire.

Kenneth K.
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Le client n'a pas laissé de commentaire.

DANIEL B.
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I was charged 166 and the uhaul order was not updated. I am extremely upset at the lack of information.

Gregory Michael K.
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everything wa just fine

Paul Y.
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There was mounds of show everywhere and we could not maneuver the 26 ft truck around and park it, consequently the high pilled snow pushed in one of the plastic mud guards. There will be more snow events in the future and they should plan their snow removal accordingly.

Tamara N.
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Le client n'a pas laissé de commentaire.

Anne-Marie N.
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Le client n'a pas laissé de commentaire.

BRENT S.
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Le client n'a pas laissé de commentaire.

Harpreet D.
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Le client n'a pas laissé de commentaire.

Laura C.
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Everything was great. Your workers were understanding about an 8hr delay I had in moving and extend my rental with pleasure.

zachary O.
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Le client n'a pas laissé de commentaire.

ron R.
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I used the truck for 25 miles. I put $20 gas in the tank 2 blocks before dropping this off, then I was charged an additional $17+ for fuel on a 25 mile trip. So I was ripped off and basically nothing I can do...except go with a different company next week

carmen B.
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Equipment was clean. Staff was very friendly and helpful.

John S.
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service was excellent will use again when needed

Carlos A.
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Le client n'a pas laissé de commentaire.

Ryan M.
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Le client n'a pas laissé de commentaire.

Thomas A.
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More phone contact ability verses online scheduling. I would have gotten a closer pickup location doing business over the phone with the agent checking the availability at the time I ordered the trick. As it was I didn't get my location until 3 days later.

ANGELA B.
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The Manager was very nice, and she was thorough... At the end of my rental, the Credit Card Authorizations made it unable to actually close out the account balance. She did not treat me any different, and she wasn't mean or rude even though the amount did not clear... I went back and called the accounting section of Uhaul, and someone there was able to figure it out. The balance was paid in full within 30 minutes, and everything was just fine... I appreciated the kindness of everyone and it was completely a non-issues day :) THANK YOU!!!

Wendy M.
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Courteous, organized, reasonable price, clean streamlined process. It was a good experience - loved driving that big truck!

Mike M.
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Friendly and courteous staff.

TARA T.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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