Customer Reviews for Clover Basin Self Storage
(Concessionnaire U-Haul dans le voisinage)

131 évaluations

3002 Nelson Rd   Longmont, CO 80503

(303) 532-4520

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(303) 532-4520

3002 Nelson Rd
Longmont, CO 80503

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 12h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK E. 
Évaluation :
1

Terrible service. Inaccurate pick up time. He was pushing for insurance even though I denied and automatically added insurance protection. I picked up at 10 am and he wanted a return by 9:30am. I wanted to return a day earlier but he didn't allow me. It seems like he just doesn't want me to give refund for a day.

Vishrut S. 
Évaluation :
5

it had good lighting for dropping off late at night, which is helpful

Toby E. 
Évaluation :
1

Please make sure you tell your next customer about the 20 $convenience fee, if you return equipment after hours. Not mentioning that alone, even after a conversation about after hours returns, is underhanded. Especially, when you do go over other upcharges, such as insurance.

Vinod V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DMITRIY A. 
Évaluation :
5

Easy pick up/check in online and easy after hours drop off!

Naomi V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
5

Professional, friendly service. Also, office was immaculately clean and welcoming. Very pleasant experience.

John D. 
Évaluation :
5

Excellent service - thanks!

Craig J. 
Évaluation :
5

Courteous accommodating and convenient

Danielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E. 
Évaluation :
5

Everything was great!!!

Danielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie R. 
Évaluation :
5

The Asst. Mngr., Christian, was very nice and helpful, as well as understanding of my time crunch and frustration with attempts to use the Nelson Road (had moved in last two weeks, unknown to me or anyone at Uhaul it seems) and Eagles Nest locations.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy G. 
Évaluation :
5

clean the vans out before the next person uses it.

Calvin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
2

I dispute fuel and after hours charge as the gas was a little more than expected and I sent location from my device. The truck was not even due until the next day. Last time I rented I was charged a cleaning fee that shouldn't have happened either.

Wynell W. 
Évaluation :
1

After hours drop off fee for a car trailer are you kidding me!? I dropped it off early two days prior to due date because the location didn't open until noon. Was it hard to move the train into you gated yard!!! I have dropped off other equipment at different location when they weren't open and never rcvd a charge - this was not stated clearly in anything I saw that there would be a charge for dropping off early.

Chris F. 
Évaluation :
5

3 empty water bottles and ash in the ashtray the cup holders had grime too.

Ethan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Renting the U-Haul truck was so easy, and I was able to get it with little notice. Eric was enjoyable to work with setting up the rental. For me personally, the location for pick up was perfect.

LORRAINE H. 
Évaluation :
5

Eric at Longmont U-Haul was GREAT! I was concerned that although I had requested a 5x8 trailer that it would not be available. He kept me informed - actually returned my calls and modified my reservations to help me with my move. Great help when I arrived with testing and hook up. Highly recommended. My only concern was that what I needed would not be available but it worked out well.

Stephen H. 
Évaluation :
5

Great service picking up!

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy L. 
Évaluation :
3

truck was filthy at pickup

Dennis M. 
Évaluation :
3

The door was locked during business hours and I was not able to be helped until the one person working returned from somewhere in the lot of storage spaces. There was no sign indicating that anyone would be back and I waited for over 10 minutes before I was able to get inside to get the keys for my reserved Uhaul. The person was rude and said that they could not help me with my reservation despite me having clearly communicated my reservation information. They expressed they did not have my reservation, then when they found it, reported that I had already checked out a vehicle, which was false. When I told them (again) the number of the truck on my reservation, which was outside and I needed keys for, they again said they couldn't give me keys for a checked out vehicle. I then showed the person my phone which showed that my instruction was to get the keys from this person, they then again stated they couldn't help, saying they didn't have the truck I was referring to. They then started reading the truck numbers off of all of the keys, and when they said the number of my truck, I expressed that is the one that matches my reservation and they gave me the keys. It was all so rude and this person was clearly not comfortable with the practices of the mobile check in.

Gabriella D. 
Évaluation :
3

Even though I arrived during posted business hours, the door was locked and no one answered the phone. An employee did return and open the door before I left the premises. The parking lot does not have room for trucks 20' or longer.

SETH T. 
Évaluation :
5

I was told I would get 25 $credit if the gas tank was higher than 1/8... When I returned the truck that credit was denied because it was not on the digital notes.

Jean Michel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anne E. 
Évaluation :
5

Easy drop off

YAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
1

This was not the location I expected to have to pick up from and the truck was half the size of the one I ordered. The last minute change by Uhaul was unacceptable. I'll never use Uhaul again if this isn't rectified.

Henry R. 
Évaluation :
5

Best U-Haul experience I've had! Staff was very friendly and helpful, it made my moving experience a lot less stressful.

Stanley S. 
Évaluation :
2

There were no parking spots available for a truck of this size. I eventually managed to get it in diagonally across multiple spaces without blocking anything, but if there had been any more smaller trucks present, this would have been impossible.

Seth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinn C. 
Évaluation :
5

The gentlemen at this location were amazing! Helped us with our storage move and were very professional and friendly! Highly recommend this place!!

SANDRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Very clean. The store manager and staff very knowledgeable and helpful. Location felt safe to leave my car in the parking lot.

Stacy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA V. 
Évaluation :
3

I got there during office hours and tried to do the paperwork in person. The staff told me to do it on my phone. It took more than 30 minutes of trying due to your incredibly slow servers and eventually the staff just helped me with the paperwork in person which took 3 minutes. Then they told me that as long as I had the truck back before they opened at 9:00am I wouldn't be charged an extra day. I dropped the truck off at 6:00am yet was still billed for an extra day. I tried calling them to dispute the bill but they told me to call uhaul. Uhauls customer service line is not working and the service tells me they're experiencing problems and to call back later. I wrote an email to uhaul as well. The experience has been pretty frustrating. As it stands now I'll do my best to avoid uhaul the next time I need to move.

SPENCER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa G. 
Évaluation :
5

Your representative was well informed, plesent and essential to my rentals success. Love the idea of online rental, but I did not have a clean setup. Will rent again, Thank you

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy H. 
Évaluation :
4

Charged for a cleaning fee when I left truck clean. Possibly hit wrong selection when checking truck in but raised issue and still no call regarding the erroneous charge.

LISA LYNN B. 
Évaluation :
5

Lance did a great job setting me up and my move was successful.

JENNIFER H. 
Évaluation :
5

Only difficulty is your website. Not so user friendly. Thanks

James M. 
Évaluation :
5

Wes, in the office, was incredibly helpful. Had a bit of a snafu on the contactless pick up. He got it all figured out. Excellent service à la clientèle.

Sue Ellen G. 
Évaluation :
5

Customer service was excellent

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brien S. 
Évaluation :
4

Upon arrival, the site manager was not at the office come time for my 10AM scheduled pick-up, but as soon as I called, he had arrived within 10 minutes. Otherwise, he was very assisting with the vehicle, how to return the vehicle, and where to place the key if it happened to be after hours.

Craig B. 
Évaluation :
5

The odometer was incorrect on the contract.

Lonnie G. 
Évaluation :
1

The man who runs the store was absolutely rude and should not be the representative of any business. He was 20 minutes late providing access to our rental. He yelled at ME because “it's the beginning of the month” and there was a lot going on. We all work in customer service to some extent and I would be fired if I blamed customers for my bad day or poor planning. I've never had an interaction like that before.

Jim H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent F. 
Évaluation :
5

The staff were really friendly, efficient and helpful. Would definitely use them again.

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ostan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve V. 
Évaluation :
4

Offer a little more instruction on the truck .Didn't need the handdolly, but she didn't know how to take that off the charge, or print a detailed receipt.

Monica S. 
Évaluation :
5

Very personable staff!

Lori C. 
Évaluation :
5

Will rent from you again in the future.

scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otto T. H. 
Évaluation :
3

Truck wasn't clean as supposed. I opened the door and it was all dusty and some leaves were there. I have to swiped before get my furniture in there. Also the counter person needs to be a little more informed about how uhaul works.

Ana A. 
Évaluation :
5

Very nice people and helpful as well!

Shirley K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blake P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Exceptional service!

Michael W. 
Évaluation :
5

Wanda was fantastic!!!

Alice D. 
Évaluation :
2

We made our reservation in person at one location but were sent to Clover Basin due to our reserved truck not being available for the time and location we booked it. We informed both locations, when reserving and when picking up that we required the truck until a specific time in the afternoon. Staff was polite however tried to talk us into returning the truck at an earlier time because trucks were overbooked. Even the next day, we still received a call asking if we could bring the truck earlier. We felt harassed even though we explained our requirements for keeping the truck. If U-Haul does not have enough trucks to meet the need, then don't make overlapping reservations.

Denise R. 
Évaluation :
5

The employees at this location had such incredible customer service!!! -- Especially the owner! They made my experience quite enjoyable.

Jennifer S. 
Évaluation :
5

Be sure to inspect truck before leaving facility... My 26' truck had damage (I bought the damage waiver, so it was no big deal)... but it had me questioning myself, then I noticed that the damaged areas had been marked by U-Haul. Also note that the "standard" damage waiver does not include overhead damage. Also, the 26' truck has a very "hard" suspension, and if you carry coffee in a normal cup with a lid, coffee will splatter all over if you are driving on a concrete-paved interstate (bring along a good supply of paper towels...)

Ronald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gray L. 
Évaluation :
5

I recommend the staff at Clover basin highly, they were very kind, understanding, and helpfu! Uhaul as a company could begin by having the correct truck which was reserved several weeks in advance. Then, you could improve by having the truck available for pick up close to where it was reserved. You can improve your customer service call center by teaching them to be polite and respectful. You could further improve by not double charging customers for rentals and refusing to refund the over-charge until the customer calls a high-up manager. We will never use U-Haul again and will never recommend your services.

EMILY W. 
Évaluation :
5

The staff at Clover Basin was amazing! We would use their services in a heartbeat. Although the staff at Clover Basin was very kind to us, our entire experience with uhaul has been extremely frustrating. You did not have the right size truck, you did not have the right pick up location (we had to drive an hour) and you overcharged us twice. Your customer service center workers were extremely rude and were unable to assist with our situation. We will never use U-Haul again.

EMILY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter W. 
Évaluation :
5

Great experience as a customer, no issues at all.

Keith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig P. 
Évaluation :
5

My family has used the Clover Basin Self Storage units twice over the last year. Both times we worked with Jason, and he is great to work with. He's knowledgeable, and incredibly helpful. Moving is stressful, and hard work, but Jason has made those experiences easier. Would highly recommend this location. Units are tremendously clean, and you can tell dedication goes in to each and every detail of the property.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARES B. 
Évaluation :
1

This was the worst moving experience I've ever had. It wasn't due to the location of the U-Haul. But rather the person who scheduled my appointment. From here on out I'll try to find anywhere but U-Haul when I move

dustin T. 
Évaluation :
5

They were very friendly and helpful.

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claud A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
5

Nothing. Keep doing what you are doing. When I had a problem with one of your trucks, your people jumped in to get me another one so that I could keep the moving process going with the move from one house to another.

Paul A. 
Évaluation :
4

The front parking area, where I picked up/returned the truck was a bit too tight for parking a 24 foot box truck but other wise, I love this location.

Claud A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
3

My reservation was for Boulder. U-Haul changed my reservation to this location 2 days before without asking. They also moved my auto-transport to yet another location. Upon speaking with Richard Hancock a manager for the boulder/Denver area he told me I could receive some form of discount for the troubles. When I went to finally pick up the auto transport the lights didn't work. So I was forced to drive without my car for 1200 miles. And will have to fly back and drive my car separately. Richard is now not returning my emails. The entire experience has been incredibly frustrating.

Zachary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
4

Don't ever use U-Haul they are horrible

Peggy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron M. 
Évaluation :
4

No issues at Pick up location. The issue was the on line reservation. I recieved an on line confirmation with the address at the u haul site that i made Ive had made over the phone reservarion, however pick up location was totally different address hence i wasted about an hour going from site to site

Enrique A. 
Évaluation :
5

The employee helping me was great!!

Christine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAYDA E. 
Non reviews have been submitted for this location.

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