Customer Reviews for Cloverleaf Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

4

Pick up was hard to figure out. All done via mobile device. if an older person were to rent a uhaul they would most likely have issues.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

They worked remote so easy drop off but again you have to lift the trailer tongue off the truck and put it on the ground, but maybe that's the only option

Évaluation :

3

The location services wouldn't work on our phones here at this location. Seemed as though we would have return issues. Until someone from uhaul called us back to explain that the online return process wouldn't work at that location. Perhaps a sign or indication to just drop keys in box would help people.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very convenient, the staff is friendly and courteous.

Évaluation :

2

truck was not clean. Had no windshield fluid in the tank. Office had none to fill tank. who cares attitude

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Have candy in the truck. Lol. Just kidding

Évaluation :

5

Very helpful, went above and beyond

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great customer satisfaction

Évaluation :

5

Very friendly staff. Everything worked out great!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Cloverleaf did an excellent job assisting me with the trailer. Thank you, Don Perkins

Évaluation :

5

I made my reservation two weeks before my move. Two days before I received a call that the truck would not be available at the original location. A representative found this truck and location, switched my reservation and compensated me for the mileage difference. This made all of the difference in the world to me.

Évaluation :

2

I rented a 20 foot truck for the weekend. 1st - they called to say it wouldn't be available until 1030am on Saturday when I rented it for 9am. This is especially invonvenient with the summer heat, we wanted to start earlier. 2nd - when I called Saturday morning around 10 to make sure my Uhaul WAS available, they said it wasn't (wouldn't have known unless I had called in advance) and offered me a 26 foot truck instead. I'm glad they were able to still get me a truck, but the 26 foot one is just way bigger and bulkier than the 20 footer. This caused issues in 2 neighborhoods, 2 driveways, and we barely made it around the corners of the storage unit alleys. I barely even wanted to take the second load there because I was anxious about having to navigate that again. I was offered a $50 "reservation guarantee" which is nice. Hopefully this will show up in a couple days. I'll have to keep track, but the truck mix up just put an extra damper on an already stressful weekend. As far as service, the 2 women I worked with, Angie and ? at the location were very nice and professional, but seems like the reservation process needs to be tightened up a little to ensure people get the right trucks they reserved. I could have picked 4 other locations that could have gotten in right.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The truck I used was in tow mode and I didn't know how to shut it off, so it used a lot more gas than it should have , other then that it did the job

Évaluation :

4

Just little hard to find. Very , very helpful and professional. Reservation went smoothly..and timely in getting our truck. Rates were reasonable..Thank you very much.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing. Everything was perfect.

Évaluation :

5

This location is easy to find. The equipment was well maintained and the staff was helpful and friendly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

One complaint. I was given the truck with zero washer fluid, which is a safety concern when moving in the winter. Traitors should come with a jack for those pulling with something other than a uhaul vehicle.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Not a thing! Drop off was perfect!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Cloverleaf was great. I did mobile pick up and everything was ready to go and the process worked as expected. However, Cloverleaf was not my first choice of pick up due to location. I drove by my first choice the same day I rented the U Haul (It is right across the street from the storage unit we had to empty) and they had trucks sitting on their lot. It would have been nice if U Haul would have made an effort to let me know a truck had become available and switched by reservation.

Évaluation :

5

Excellent service at drop off location.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

This was not my desired location had to drive 25 miles there and back, not the best way to do things in my opinion since you had a week or more to get unit to my desired location.

Évaluation :

5

Awesome experience.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

3

Uhaul needs to include a jack on its covered trailers so people don't hurt themselves or damage the trailer connecting & disconnecting.

Évaluation :

1

First, this was not my original choice. U-Haul cancelled my reservation 3 days after I made it and this was the alternative location. Second, Google maps for this location is an abandoned field, which is more than a mile from the correct location. It took nearly 30 minutes to find the correct location. Third, the online registration took 45 minutes because of the poor customer service not communicating the problem of having my son drive the truck. Fourth, the blankets I ordered were not in the truck, so I had to find another U-haul location that was open late Saturday to give us blankets. It was eventually too late to do any packing on Saturday because of all of the delays. This was a horrible experience and I will certainly think twice about using U-haul, again.

Évaluation :

5

The mobile device check in process is not easy to follow and takes a good bit of time. It took us approximately 45 minutes. If there is any way to make this process easier and quicker that would be helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing. It was a great experience!

Évaluation :

3

The brakes need work and the tires could be replaced... I would definitely recommend both locations to another person but probably not uhaul... this is the second time I've been charged more than I was originally told...

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I can't think of anything, rental was quick and easy. Merci!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything went smooth. The truck was clean and in good repair. We're very satisfied.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

good service and friendly people.

Évaluation :

5

Pick up and drop off were great. Could have a bigger sign out at the entrance.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Your representative was very gracious and accommodating. She went the extra time to find and deliver for me the perfect truck. No improvement necessary!

Évaluation :

2

Well, I had one reserved in Sturgis. I called to confirm. Oh...it's a flat bed, we don't have a truck (not what I asked for), but you can get one in Three Rivers. Three Rivers calls the next day saying it's only available for ONE HOUR. Not gonna work. Because of all that trouble, U-Haul said we could have the truck out of School Craft for 0,59 cents per mile instead of the 0,99 cents. THEY CHARGED US THE 0,99 cents anyway. NOT HAPPY WITH U-HAUL.

Évaluation :

5

She was polite and very knowledgeable with the U-haul forms equipment etc.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Too restrictive on open times and unknowledable clerk. Could not deal with questions on quoted price vs pickup price. Tok over 1/2 hrs just to process pickup.

Évaluation :

5

Everything was good. The Vehicle was ready when I got there and the paper work, all I had to do is Sign and go.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I have dropped off at this location several times and I have never had a problem. Always courteous.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

They were so nice and easy to work with. Great rates

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Due to the holiday weekend the location was closed. The truck and dolly were left as instructed by the call center. Receipt was received by e-mal confirming the return. Process was not complicated. Two thumbs up.

Évaluation :

4

The on-line rental process needs to be simplified

Évaluation :

5

Everything went great thanks

Évaluation :

5

Great friendly helpful service.

Évaluation :

3

Better direction during drop off

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very fast and efficient,

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Better signage on 131 would be helpful. We drove around for quite some time in the dark trying to find the address.

Évaluation :

3

I ordered a 17' truck on line to pick up in Marcellus MI at 8:00. UHaul changed it to SchoolCraft MI to 12:00. Luckily I contacted the dealer and she let me pick it up at 9:00 The only had a 15' truck which cost me More in mileage and two extra hours of help as I Had to make two trips. NOT HAPPY with uhaul. Why will your system allow you to make and Confirm reservations when the product is not available? And at the location it confirmed? School Craft dealer was very nice but as I stated earlier it cost me about $125 more

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

They added on insurance to our bill when we didn't ask for it, they don't answer their phones very well, and they were mildly slow during pick-up. However, the truck was clean, it worked great, and, as this was my first time using Uhaul, I was very pleased with the execution of the process.