Picking up the truck was a nightmare as there was no staff at the pickup (site was closed for the weekend) and I was given no instructions for getting a key to the truck (had to call customer support myself and was cut off while being placed on hold). In addition the dolly and pads I had requested weren't in the truck. The lock I finally had to undo to get the key was EXTREMELY hard to open. The site itself was in a very dodgy neighborhood. The online boarding process was slow and excruciating. The online check-in/check-out process is inadequate and prone to failure. I honestly have zero desire to use U-haul again. Id honestly like my 10 in gas money returned.
Chris O
Customer Reviews for CNS Discount Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No improvement needed . Joe and his crew are great people with outstanding customer services and accommodations . This is the place to go to be taken care of
Chad LRental person was polite,efficient and got me in and out quickly,no problems.Thanks,Doyle Broeker
Doyle BAwesome staff much better dealing with this guy verses the ones at the local Uhaul place in Conroe. He's nice and friendly. Made the overall experience fabulous. Great location to rent from.
Vernon TNothing nice and friendly employees
Alonso HThe clerk at the CNS store location was great. She was professional, helpful, and friendly. I really appreciated that.
Vernon C1-next to zero space for Uhaul’s to pull in 2-adults only type of merchandise inside business
Barbara LI had scheduled for a 15 ft U-Haul and when I got there was there for about 45 mins waiting to finish up all my paper work. Then I was given the keys to the U-Haul I noticed it was the wrong truck compared to my contract that was emailed to me the next morning. And when I called them multiple times to get it fixed they just kept telling my that they couldn't do anything about it because they didn't know what they were doing honestly was very disappointing about how this was handled. Which lead to me having to spend another 40 mins at the location I dropped the U-Haul off at because she had to go and correct their mistake.
Bryce WThey guy waiting on me was nice and very helpful
mark pPoor facility overall dirty and lot was dirt
LUCAS LThis place smelled so bad I could not stay inside.
george sThey reported the Uhual as stolen after I'd spoken to them 2 days prior and told them I'd have to keep it longer, not sure… that I'd be paying day to day. Just feel like they could have used the number on file to call me and ask how much longer I needed the truck.
Sheridan SAWESOME FOLKS!!! Salt of the earth.
KimOrDave AThey ladies here were incredibly welcoming and helpful! The truck was extremely clean and everything worked. There was no hassle! We would definitely use them again!
Tiffany M