A Jay, at the Location in which I picked up the car hauler from was extremely accommodating considering the following factors. First, my original reservation was made one month prior through the 4905 Carolina Beach Rd. location. On the day and evening of pick up, Lee, the branch manager stated my 2017 Toyota tundra was only rated to Pull 5000 pounds and that his person had made a mistake coordinating a rental agreement. He stated I need to get something in writing from Toyota to show evidence it was capable of pulling greater than 5000 pounds. The Toyota dealership was on the other side of town and extremely cooperative. The rating capacity for my truck was over 9800 pounds. Because there was no possible way I would make it back to the original dealer I called and spoke with Mike at the 5411 Castlehayne Rd. location. He stated he had a full-size car hauler. This location was much closer to the actual address in which I was picking up a vehicle from. When I got there, Mike, the station manager stated he had made an error and apologized, guaranteeing that he would find another car hauler as I waited. He then sent me to the location where AJ had one readily available. The AJ was not thereThomas F.
Customer Reviews for Coastal Transport & Shuttle
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Wilmington, NC 28401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 10h am à 3h pm
- Dim : 11h am à 3h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
From start to finish, this was my worst experience with any rental service for which I've ever paid. I showed up at the pick-up time and date, and the individual working the office clearly had no idea what he was doing. He spent the entire time on the phone with, who I can imagine is the one who usually works there, getting walked through how to enter all the information and upload my driver's license. After fumbling through the computer system and me waiting in the office for over 30 minutes, we were finally ready to hook up the trailer to my pick-up truck and leave. he walked out with me to hook up the 6x12 trailer, and he wasn't even sure which one that was, so I had to point it out to him. From there, he attempted to hook up the trailer, and it was obvious he had never done so before. I ended up having to hook it up myself, as he stepped aside, because that trailer would have never made it off the lot if I didn't know what I was doing. Now that the trailer was finally ready and hooked up, my friend and I drove on down the road, only to get a phone call from the employee at the lot telling me that I left my driver's license in his office. What really happened was he held onto it on his side of the desk for so long and never gave it back to me. After so long, I had completely forgotten he still had it. I just instructed him to hang on to it until I could get back, as I couldn't waste any more time by turning around and getting it then. When I reached my storage unit to begin loading the trailer with all of my household belongings, I opened the trailer for the first time only to be greeted by the most unpleasant smell coming from the inside. There was dirt and grime all over the floor, and it smelled like sewage. At that point, I came very close to turning around and returning it and demanding a refund, but I knew my chances of finding another trailer at another location would be slim and eat up more of my time, so I did what I could to cover the floor of the trailer with moving blankets and plastic that I had in my storage unit, so that I could feel a little better about placing my belongings back there. When I returned to the uhaul lot to return the trailer and pick up my driver's license, the office was closed. Their hours posted say they are open until 4:00, but it was barely 3:00, and nobody was there. If the trailer were at least clean and in good, working order, I probably would have chosen not to write this review at all, but that was the most disappointing part of the entire transaction. I ended up throwing away perfectly good moving blankets, because they were covered in who knows what from the trailer floor, and I wasn't even going to waste my time trying to salvage them.ANDREW F.
ABSOLUTELY RIDICUOUS!!!! Not helpful at all, charges your account 2 weeks later a ridiculous amount, false promises, this is a company I will NEVER use again.Abigail V.
Very nice individual. I had to rush unloading to make it there before closing time at 4 pm but he was willing to accept my truck. The guy before him alot closer to my home turned me away had a attitude told me to report him and even cursed at me. Thankfully the ppl at Costal worked with me.ALEXIS G.
Very friendly! Quick service....JENS F.
Le client n'a pas laissé de commentaire.Justin C.
Le client n'a pas laissé de commentaire.Jessica B.
Le client n'a pas laissé de commentaire.MICHAEL EDWARD B.
Le client n'a pas laissé de commentaire.Robert L.
Good customer service although he fussed at me for being late.DEBORAH C.
Le client n'a pas laissé de commentaire.ERICA T.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Barry B.
Le client n'a pas laissé de commentaire.KATRINA B.
Great service- everything was perfect.THOMAS M.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.ALLISON B.
Le client n'a pas laissé de commentaire.Jeramie P.
I can't say. We did a mobile drop off and didn't get to met the staff. I'm sure they were nice.HANNAH M.
Make sure you get the additional items you requested like a dolly and furniture pads.Rachel B.
I booked a truck for pick up at 9 am. When I arrived at the location at 9:10 there where 4 other people there waiting for help. There was no one there to help customers. I chatted with customer service on haul.com, and after several attempts they finally let me know the location did not open until 10am. The uhaul website listed the hours as open at 9a, and let me book a truck for pick up at 9am. I had to wait for over an hour to pick up the truck. By the time the person showed up, there were 6 other customers there waiting. I would not use this location again, and will reconsider using uhaul after the lack of help dealing with the situation.Matt S.
They were closed Easter Sunday, but I was able to get the owner on the phone and he let me take the trailer since I had already reserved and paid for it on line.David W.
Good for vehicles, no equipment.DAVID D.
Truck was given to me on empty. When I returned the truck with a little more gas than when I picked it up , I was charged 40 dollars for gas. I was lied to by this location, do not use this facility.Michael D.
Le client n'a pas laissé de commentaire.CATHERINE M.
Le client n'a pas laissé de commentaire.Kimberly M.
Le client n'a pas laissé de commentaire.VICKIE A.
I did not choose safe tow insurance when I booked the reservation. I was charged for it after the fact. I want my money back. Also, the location was closed even though it was supposed to be open according to your website.John S.
Le client n'a pas laissé de commentaire.Paul D.
Le client n'a pas laissé de commentaire.VERNON M.
The cab was a kind of dirty, there was a used face covering on the floor and cup holder area and inside windows were dirty.Michael G.
Le client n'a pas laissé de commentaire.HAMMOND G.
The location was very congestedSUE K.
Le client n'a pas laissé de commentaire.CHARLENE C.
Le client n'a pas laissé de commentaire.NESTOR J.
Get the full order to the location before rental startsYves M.
Le client n'a pas laissé de commentaire.Mary D.
Super convenient and great customer service!Shawn M.
Le client n'a pas laissé de commentaire.steve H.
At the time of my reservation I requested a dolly and was not informed that they did not have one when I picked up the truck until I called back and asked aboitt itMELISSA P.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Quanda M.
More information regarding mileage cost for long move travel.dawn S.
Le client n'a pas laissé de commentaire.CHARISSA S.
There was roaches inside but overall I love the placeTamika H.
Accurately bill a person and get a lot that is big enough to use.MICHAEL L.
Le client n'a pas laissé de commentaire.Don C.
Le client n'a pas laissé de commentaire.JANEIE A.
My 19,95 4 hour rental cost 60 plus dollars with mileage and insurance and gas. You are not worth it. Home Depot truck next time.William C.
Le client n'a pas laissé de commentaire.ALEJANDRO D.
Le client n'a pas laissé de commentaire.Henry C.
Le client n'a pas laissé de commentaire.HUGH O.
Mobile check in was not user friendly on a droid phone we almost went over our ck in time trying to get all the photos and info completed and charged an extra 25,00 $ to clean because we bypassed the photos.MARK C.
The guys went above and beyond for me! I will rent from them again!Alan W.
Awesome, customer service!!!!!nakia H.
Le client n'a pas laissé de commentaire.ANNEMARIE D.
Keep atiba!CHARLES R.
There is Nothing to Change. ATiba Johnson is the Best U-Haul Owner/Operator I have ever delt with. Personable and Very Professional. You see right away that he Loves what he's doing.Natalie H.
Le client n'a pas laissé de commentaire.Robert B.
Showed up during business hours at 5:00pm. Location closed at 6 pm. No one was there. Went online, said all could be done online and also called 800 number at same time. Connected trailer while on the 25 minute wait. Once rep came online, she said that I could not do without person to check me out. Disconnected trailer. Person pulled up behind office, said there was no reservation even though there was. MARIA in TRAFFIC on the phone was amazing! Best employee in UHAUL. Finally person checked me out - almost hour later. NOT the best experience.Phyllis G.
Le client n'a pas laissé de commentaire.WILLIAM P.
The 1st location that I was sent to for drop off had been closed for several months. I then had to drive to this location.Terry T.
Le client n'a pas laissé de commentaire.Tamika H.
Le client n'a pas laissé de commentaire.Charles J.
Nothing to add here.Michael V.
Le client n'a pas laissé de commentaire.Mario A.
Excellent service and great availability of equipmentDavid E.
Le client n'a pas laissé de commentaire.Diane M.
Nice peopleLINDSEY M.
Le client n'a pas laissé de commentaire.David S.
The location could open on time. When you are moving it is imperative that you are able to pick up the needed truck and leave on time and not 20-30 minutes later.PHILMORE M.
Le client n'a pas laissé de commentaire.GARRET H.
Thanks so much for an easy pick up! It made our day so much easier.JAMIE A.
The young man that assisted me was great. He was informative and assisted me with the pick up. I enjoyed the good customer service.KENNETH A.
Le client n'a pas laissé de commentaire.james Q.
Le client n'a pas laissé de commentaire.JANICE F.
Le client n'a pas laissé de commentaire.JOSEPH R.
Last time I will ever use UHaulGRAHAM W.
Le client n'a pas laissé de commentaire.STEVENJAMES S.
Le client n'a pas laissé de commentaire.Zachary K.
The only we issue we had was the first location for drop-off was no longer in business so had to go to the second location noted here. It was just frustrating trying to figure what exactly to do. This issue was of no fault to the u-haul dealers that we worked with.stephen L.
The location was excellent!GEORGE E.
Le client n'a pas laissé de commentaire.Michael P.
Atiba was greatMICHAEL L.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.MOLLY B.
Rip Off. for @25 cleaning charge. Spend it on truck repair!RICHARD H.
Le client n'a pas laissé de commentaire.Wesley B.
Le client n'a pas laissé de commentaire.Gary F.
Le client n'a pas laissé de commentaire.LUCAS B.
Le client n'a pas laissé de commentaire.Edward W.
Le client n'a pas laissé de commentaire.Phil Q.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.TRAVIS R.
Le client n'a pas laissé de commentaire.chuck B.
Great service, excellent inventory/selection of vehicles, easy to use, very friendly. I would definitely recommend to anyone in need of a trailer or truck.Claire M.
Friendly. Helpful. Efficient. It was easy. I will go back. Merci!CLAYBOURN C.
Staff were friendly and very helpful.FREDERICK R.
Le client n'a pas laissé de commentaire.bruce C.