I am appalled by the service we received from Mr. COBB. He has a reputation around here of being a crooked used car salesman. I'm very happy with Greg the regional manager for reaching out and agreeing to reverse my contract and refund my money. To have this happen in the middle of a move added a significant amount of stress to an already stressful time, especially before the holidays.Jason C.
Customer Reviews for Cobb Auto
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Saint Albans, VT 05478
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Don Cobb continuously called and interrupted our move to see what time we would be bringing the truck back which delayed our move overall. I feel that this is extremely unprofessional seeing when I booked this truck we picked another drop off location.Matthew S.
Le client n'a pas laissé de commentaire.Stephen S.
We were charged 672 $by Cobb Auto for a 5x8 trailer. We just rented the same trailer from U-Haul on Research Blvx in TX and only paid 200 $!Pamela B.
Clean the truck better.Kerime T.
Le client n'a pas laissé de commentaire.Jerome W.
I booked online. When I got to the place someone else was trying to book the only truck they had and I was not happy. I paid 7 $for a utility cart and never got one as they didn't have one. If things aren't available at sights it should not be offered. I was charged the 7 $and they were unable to take it off my bill so tip me to by and pick up the 7 $but I live out of state.Katie C.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.William S.
Service was spot on. I was in and out but didn't feel rushed. I was treated great with a nice smile. Simple paperwork that didn't make me feel overwhelmed. Definitely would rent from that location again if needed.heather A.
All good BUT uhaul online site is a disaster-complicated, unclear, requires too much info to make reservation. Trash it and start over.,.William C.
Le client n'a pas laissé de commentaire.Brett B.
Le client n'a pas laissé de commentaire.steven M.
Le client n'a pas laissé de commentaire.CARLTON C.
I rented a 15' box truck for 0900 pick up. They didn't have a single vehicle when I arrived. @1030 a u haul van showed up. I rented that one. I don't know how a business will let you reserve something that isant even there.Andrew M.
Le client n'a pas laissé de commentaire.GERALD H.
This was a frustrating rental. I was originally scheduled to pick up a 4x8 trailer at Riverside Ave U-Haul. However the trailer scheduled for me never returned. The staff indicated my reservation was re-directed to cobb automotive in St Albans VT, 25 miles north of me. The clerk said my reservation had been updated at 10:30 a.m. I never received any notification of this change. This put me way behind on my scheduled move. I realize there is a posting for this possibility. I was also fortunate enough to have arrived 10 minutes before they were scheduled to close.......what if I hadn't arrived in time, with no notice of the change. Staff at Cobb Automotive were very accommodating to me. Lisa is a star.Mark W.
The u haul company itself is a joke, churched my card the day I picked up instead of the day I dropped off so they knew how many days to charge for which left me short and had to sell a personal item to pay for gas to get it back and when talking you haul they said that was a personal choice. So I said would you have rather me leave it on the side of the road and they replied with there would have been additional charges. Nothing wrong with don where I picked up just unhauls customer service. Never again and will recommend PenskeRobert M.
Le client n'a pas laissé de commentaire.DEREK K.
I was billed for 2 days. That was what it was reserved for by my brother in law, but when I picked it up and changed it to my credit card I explained it was for one day. I was given no paperwork at all, and no email was sent as I was told. I'm still fighting to get my payment refunded for the second day. I turned it in in less than 24 hrs.STEVEN B.
People at the location were very friendly and helpful.Matthew H.
The driver side rear blinker and brake light were not working when I picked vehicle up. Other than that the van performed to my expectations.Joanne R.
Cobb Auto provided excellent service.William B.
Le client n'a pas laissé de commentaire.Charles G.
Le client n'a pas laissé de commentaire.Donald R.
Le client n'a pas laissé de commentaire.Francis B.
Shop went out of thier way to help. All good.DONALD D.
Le client n'a pas laissé de commentaire.Dean B.
The owner of Cobb auto went out of his way to open a little earlier to accommodate us.arthur S.
Mr. Cobb was very helpful and went above and beyond to help us get a rental truck. We were very pleased with him. We will go there again if we ever need a rental.Gary T.
Continue on businessVincente R.
Le client n'a pas laissé de commentaire.Peggy L.
The people who run the shop are amazing and very sweet. Everything went well. U-Haul needs to work on making the app more user friendly because I kept having issues with it, but again the people at this location helped and were amazing.Margaux Z.
Le client n'a pas laissé de commentaire.Laura S.
great people to deal withWayne R.
Le client n'a pas laissé de commentaire.Randy C.
Le client n'a pas laissé de commentaire.Domenic T.
everything a ok good workJohn S.
You really should be putting snow tires on these vehicles. I would be willing to pay a nominal fee if these trucks had snow tires as an added safety feature.Jessica H.
The GPS thing in order to pick up is ridiculous. I made al of the arrangements for my husband to pick up and drop off and because my phone wasn't physically with him, he couldn't pick up. It delayed our day and caused added stressSean M.
Cobb Auto was great--very helpful. We did have a problem en route--a flat tire (which turned out was unrepairable and had to be repalaced. Stopped at the U-Haul in Pittsfield, MA and were very rudely told to call the U-Haul roadside emergency. Called that number and spent about 45 minutes on hold and going through your automated system ("for x, press 1; for y press 2, etc., etc), which no one with half a brain could call "customer service". Finally got through to a live person (again after 45 minutes), only to be told that it sounded like we were "safe" and in no danger" and then hung up on. I can't begin to tell you how to improve your customer service if you really believe that any aspect of my experience was in any way "customer service".larry B.
Le client n'a pas laissé de commentaire.William S.
Rented uhaul sunday 1/17. Ended up stuck in unplowed lot. Ended up calling roadside assistance. I did get it out but wasted two hours in lot. Overall its ok but i wasn't happy i got stuck for two hours. Cant complain about roadside assistance thoughJames W.
My reservation was for 11:45 but the truck wasn't due back until 1pmApryl B.
Le client n'a pas laissé de commentaire.Idelfonso R.
Seamless pick up and drop off. I just wish U-haul would put tongue jacks on their trailers so you can unhook it when it's loadedTom W.
The automated uhaul app was a nightmare. If it was not for Brian at Cobb Auto, I would never have gotten the truck. Thanks again Brian,Maurice L.
I had a great experience! It was my first time renting a uhaul and I got confused with all the steps of having to rent it online. The employees were very patient and helpful. Je les recommande fortement.Chelsea V.
Everything was great.William L.
Le client n'a pas laissé de commentaire.Gregory E B.
Pick up went well but return was even better. After pulling in the agent was on his way to me before I was even out of my car. I was unhooked and on my way in minutes. Awesome service.Frederick S.
They had their offices closed to Uhaul rentals. So i didn't go inside. Also got charged for furniture pads and they weren't in the vehicle i rented. Probably should of gone to Burlington.Damon B.
Le client n'a pas laissé de commentaire.Myriam B.
Le client n'a pas laissé de commentaire.MICHELLE S.
I know the current environment is challenging but setting up my appointment was difficult and not great. I was trying to pick up and drop off in Burlington but was last minute routed to St. Albans. Although not convenient, Cobb Auto was terrific. The owner did everything he could to make my transaction positive. He succeeded.Edward S.
The gentleman never went out to inspect the truck. He rented it to me with the wrong mileage and gas tank reading. Luckily I took a picture of the odometer before I left. So I didn't get charged the extra 60 bucks. Overall the truck was in good shape .The customer service wasn't amazing.frank G.
Great trailerfrank F.
Le client n'a pas laissé de commentaire.Leah B.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.jane D.
Le client n'a pas laissé de commentaire.leslie S.
Excellent customer service! Went above and beyond!.Ised multiple times and great experience each time! Don Cobb made renting Uhaul easy! Thank you again!sandra G.
all the u hauls are parked off in the grass. Plus that soil was a bit saturated and tires were sinking into the ground so i didn't park off the gravel. Also i don't think i check in the vehicle correctly online through the app.Damon B.
I was over charged 2 full days of the truck rental and insurance. Called U-haul's main number, who told me to call the dealer I rented it from, so I did and still never got resolved or corrected. -CraigCraig D.
Le client n'a pas laissé de commentaire.MAurice P.
My experience was very professional and timely.Ian M.
Excellent customer serviceJOSE V G.
Le client n'a pas laissé de commentaire.KAYLA C.
Le client n'a pas laissé de commentaire.Robert C.
I would recommend this location because their hours are better than the other place in town. The truck compartment was not cleaned out and had cigarette butts, bottle caps, and candy wrappers scattered about. It reeked like an ashtray. When I went to clean it I also discovered dried traces of liquid that had been spilled all about. I had to mop the floor in order to use the truck. Disgusting. It also took 20 minutes for me to get any service using the mobile app to sign the truck out. Not impressive.ANDREW E.
Great people to deal with.Cobb C.
Le client n'a pas laissé de commentaire.sandra G.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.Paul R.
It was a lot more expensive as I thought it would be. Thank God I delivered it back 2 days earlier than anticipated!! I'm not a fan of Cobbs so I wish I could have picked the van up a few miles down the road where UHauls are available. The van drove real smoothly though. I did have a good experience driving the van to and from Florida. And in only 72 hours.Suzanne B.
Le client n'a pas laissé de commentaire.Autumn B.
Le client n'a pas laissé de commentaire.Jesse L.
PLEASE CALL ME 802-238-4702TONY G.
Over charged by almost 50 $- what is the problem with UHaul ? Never had this issue in the past, checked it in online- filled tank and was still charged for gas, extra days charges, something is definitely wrong with uHaul. Will go to enterprise next time I need a rental.Karen P.
Le client n'a pas laissé de commentaire.Daniel S.
Did not receive my 60 $refundRichard W.
Nothing with the pick up siteKirk W.
No complaints/suggestionsAnson S.
The owner left and changed my reservation to 24/7 without notice then I had to spend 40 minutes on the phone in a hot parking lot to get a passcode. My equipment that I paid for was not inside the truck, and he knew I was coming.Heather W.
Le client n'a pas laissé de commentaire.Judith W.
We ran into some issues with the closing on our house, Cobb's was very friendly and put us at ease . I would recommend them to anyone who needs a uhaul !!debra B.
Le client n'a pas laissé de commentaire.Keith M.
I called the drop off location on Monday, after receiving an additional invoice for 90,77 $ (over 70 % of initizl amount quoted and charged two days earlier). The person was very rude and refused to discuss the gas charge for the fuel supposedly being 1/16 of a tank under what it was supposed to be. After further discussion it was agreed that she would check on the additional days charge and get back to me the next day. Two days later after not hearing. I attempted to call UHaul customer service. I waited on the phone for45 minutes and finally was able to talk to someone. After taking down my information, I was put on hold for anohher 30 minutes!!!! I finally hung up in frustration. THIS WAS THE WORST RENTAL OR CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD.Philip C.
Initially I contacted Cobb Auto and was directed to go to the U-Haul website to reserve a trailer and when I then started the process by picking Cobb Auto, the trailer size, and date wanted. I was informed that my reservation was made but it never wanted my name or any of my information. So I contacted Cobb Auto once again so I knew for sure my name was on the reservation..dan F.
Merci encore!James M.
There is a disparity in the date of return of this truck. I returned the truck to Cobb Auto in St Albans on June 13, 2020 at approximately 2:15 PM. The station was closed at that time, so I left the keys in the box provided. The charge for the extra 5 days is wrong. The people at Cobb Auto did not do their job by checking the truck in until they were notified by U-Haul five days later, I received a call from U-Haul on 6/19/2020 when you asked me where the truck was. Please deduct your extra charge for 5 days.Roland T.
This was a good 15' van. I rent them occasionally as don't own a truck any more.THOMAS R.
Le client n'a pas laissé de commentaire.Steven P.
Le client n'a pas laissé de commentaire.Stephen F.
never recieved a contract. noone wore a mask [three people]. was given a25"truck when was promised a 15"and requested a van.RICHARD T.
Le client n'a pas laissé de commentaire.Nicholas P.
Great serviceRichard H.
The cab area could have been cleaner. Steering wheel was sticky to the touch due to what appeared to be spilled liquid. Interior storage box was clean.Richard M.
The location itself was great. I wasn't expecting to need them at all because I chose to do it on my phone. It took forever and I ended up going in for help.Brittanny B.
Le client n'a pas laissé de commentaire.Francis B.