Customer Reviews for Cobbs Towing & Recovery LLC
(Concessionnaire U-Haul dans le voisinage)

315 évaluations

354 US Hwy 90 W   DeFuniak Springs, FL 32433

(850) 892-5215

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(850) 892-5215

354 US Hwy 90 W
DeFuniak Springs, FL 32433

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Not what I would describe as a warm, inviting business office.

Greg D. 
Évaluation :
5

When a reservation is made by a customer months ahead it should be honored or call the customer and let them know that the truck is not available on the day of pick up instead of when the customer arrives at the pickup place.

MARY F. 
Évaluation :
5

Clean truck smoked windows

GARY DEAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda A. 
Évaluation :
3

It was very nasty in the office. I felt like I needed a shower after I walked out of there.

DAVID R. 
Évaluation :
2

Poca amabilidad

manuel A. 
Évaluation :
4

Excellent service

DOYLE J. 
Évaluation :
5

Rien

BENNY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra D. 
Évaluation :
5

Easy rental. Easy pick up and drop off. Nice folks.

JAMES E. 
Évaluation :
5

HAD NO ISSUES

CARLTON W. 
Évaluation :
5

The fuel level was a 1/4 tank but was wrote up as 1/2 I have a picture of it. Fuel leaks from gas cap area. Cobbs towing was great. Previous rental had mud everywhere

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

The young lady that gave me my u-haul she was really sweet and caring.. u-haul needs more people like her..

MARIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE H. 
Évaluation :
5

Bien

KURT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE P. 
Évaluation :
2

Site is cluttered, dirty, and hard to access.

ANDREW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN S. 
Évaluation :
5

Just as previous comments. Total satisfaction.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHER W. 
Évaluation :
1

We rented a 15ft U Haul truck. It was raining, this truck should be taken out of your fleet. The truck leaked through the top, the doors, and everywhere else. They had 2 inches of rain on the floor. By the time they got to there destination both my drivers were soaked and everything inside the truck was wet. This is un-exceptable. I want to speak to a supervisor about this. I want a big disount on this useless truck or I will dispute the charge. I want to speak a manager from U-Haul ASAP to discuss this. This is not what I expected from your company. Pamela Blaco 954-383-1693

LANCE B. 
Évaluation :
3

Your mileage pricing!

Christy T. 
Évaluation :
5

Very Helpful employee

HECTOR A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STANLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger C. 
Évaluation :
5

Cobbs towing a service is one of the best places in town to take your car to be repaired or rent a uhaul. They have the best customer service and most helpful staff. Trustworthy and that's hard to come by today.

ROONEY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENIFER T. 
Évaluation :
4

Personal were very helpful

RANDALL S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
5

Easy drop off location, easy return! Super nice lady working in the shop.

Cameron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A. 
Évaluation :
4

The female that helped me did a good job helping check the vehicle for any damage. The pickup paper work was easy due to her help. The location was different than most, but it was easy to get the truck out where it was parked.

Rudolph H. 
Évaluation :
5

Nothing. It was my best U-Haul experience ever.

harry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Service was efficient and easy. Couldn't ask for better experience.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEZAVIA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lum D. 
Évaluation :
5

I was assisted in a timely manner and treated with courtesy and respect. The trailer was hooked up by an employee, thank you. The trailer is in perfect condition and towed well.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

mireya P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joshua B. 
Évaluation :
3

I was ignored for quite a while when I arrived. Not even a greeting that someone would be with me. I had to wait 10 minutes and state why I was there before anyone acknowledged me

Keli K. 
Évaluation :
5

The wipers suck inside and outside her window was very filthy wall for that matter the whole truck was very dirty exterior wise

joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ethan D. 
Évaluation :
5

I was a one way and choose this spot to drop it even though it was not the spot chosen by U-Haul. The people there were nice and friendly even though I just dropped by to drop off the trailer. ( I didn't like the place where U-Haul chose for me to take it ) Checked in the trailer without a problem and they helped get it parked and disconnected. Really nice people.

Alan A. 
Évaluation :
3

The location was a horrible, a tow yard that rented your equipment. They had no accessories needed to actually hook it up. The ratchet buckles for the tie downs were rusted and inoperable. Took me better than an hour to get them lubricated properly and safely strap my car onto the trailer. I definitely returned it in far better condition than I recieved it. When I reserved the trailer, I specifically wanted it on Monday morning. When the reservation came through it was scheduled for 3pm that day. I called and asked if the trailer was actually at the place of pickup and was told no. This all cost me an extra day in delay getting back. Other than the staff on both ends, this was as backwoods as you can get. I'll know in the future, if I ever rent from Uhaul again, to do an in depth maintenance inspection to make sure everything operates as it is supposed to.

WARREN G. 
Évaluation :
5

Excellent service

Juan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence J. 
Évaluation :
2

I'm only recommending as they are the only location in the area

Joel B. 
Évaluation :
1

The equipment was okay, but the customer service was definitely lacking

John K. 
Évaluation :
4

Very Helpful !

James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clint J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jourdan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bernard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clint J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy B. 
Évaluation :
4

Give the correct bars for the wardrobe boxes.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK J. 
Évaluation :
5

nothing

Wendell A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell A. 
Évaluation :
3

Lady receiving Uhaul equipment is very helpful,

Sergio C. 
Évaluation :
3

There was one woman answering a bunch of calls for tow trucks while 3 people stood outside with their thumbs up their butts. We had to wait 20 minutes until she finished with the phone calls. It was a tiny, muddy lot full of cars, not a lot of room to pull the truck in, steep drive.

deborah R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sergio C. 
Évaluation :
5

Extremely convenient

Julie S. 
Évaluation :
1

I was cursed at by an employee, called customer service and made a complaint. Area manager called me and said that he would go personally to the drop off site. Was charged an extra fee on my credit card I'm assuming to clean a clean truck or because they didn't like where I parked the truck. There were trailers parked in the woods and towed cars everywhere else on the property so I parked in the first place I could find that it would fit in. I would go out of my way to avoid ever using this place again.

Irvin B. 
Évaluation :
3

I cannot really rate this as the drop off was after hours and the location was closed.

Ron W. 
Évaluation :
3

U-Haul was good the office there could of been cleaner. The office was very dirty and messy. Employee who hooked up the trailer didn't tell us where to go so he could hook up the trailer until he got to the trailer than wave for us to come down. If we wasn't watching him we would not known where to go. Lady who did the paper work was nice.

lynn L. 
Évaluation :
1

My location i orginally chose was unavailable and i had to back track 28 miles to this location.

Shativia W. 
Évaluation :
5

The AC in this truck did not work, i forgot to tell the agent at drop off. everything else was good.

Mona P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
3

They did not explain stuff clearly.

CHRISTINA B. 
Évaluation :
1

First, my pickup location was changed from what i booked and wasn't informed of until I showed up at my chosen pickup location, which really upset me. Then when I picked it up, the cab was obviously not cleaned. When I pulled out on the road, i realized it had a quarter tank less than they said on the paperwork. When I got it home ready to load everything, the inside of the back was not cleaned. And then I realized the truck was far larger than what I ordered. I ordered the 10' truck. And I was charged for a 20' truck that was way bigger than I booked and needed. The trailer lights on the tow dolly were out, and I only realized that when I was stopped and another car told me. I doubt they worked from the get go, but they never checked. I had to turn on my car parking lights, which killed my battery before i arrived and had to have someone jump my car off the next day before I could unload it. I tried calling the customer service phone number several times from the day I picked it up until I dropped it off, and could never get anyone to answer. There was no cruise control like I expected driving the barely loaded tank 350 miles away. The air conditioning didn't keep the cab very cool. And all in all, I probably will never use uhaul again after the train wreck of a rental and lack of support from customer service. And I'm not over exaggerating. It was absolutely terrible.

Joshua C. 
Évaluation :
1

This was a repeat of the previous review, nice people but scary building. Truck recovery business with U-Haul side business. They did have a Uhaul award from 2008 on the wall. Check in went well with out any issues.

Francis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Apil M. 
Évaluation :
5

Excellent customer service. Only problem was that I had reserved moving pads and they didn't have any available. We had to go to AllPro Towing to get pads.

Mary Jane A. 
Évaluation :
3

VERY crowded and limited parking for the UHaul available. It needs to be more accessible for getting in and out with a UHaul without the risk of hitting another UHaul or tree (LOTS of trees and bushes around).

erin D. 
Évaluation :
5

Easy and quick return: coundn't be better, very helpful personnel.

ERNEST K. 
Évaluation :
4

better location, better sign out front

WILLY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roy H. 
Évaluation :
5

They were super friendly where we picked it up at, use more friendliness at the return.

mary C. 
Évaluation :
5

The girls couldn't have done a better job , awesome customer service

sheila L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon T. 
Évaluation :
5

Clean up your area.

Elliot S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth S. 
Évaluation :
5

Drop off was quick & easy. The staff was polite and helpful.

WILLIAM P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
2

As it seems to be mostly an auto mechanic shop, the office was cramped and seemed unorganized. It didn't have any usual U-haul equipment, boxes, or other items. The people were friendly for the most part. Seems it is best for a drop off location only.

Debra T. 
Évaluation :
2

Punt

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim B. 
Non les évaluations ont été soumises pour cet établissement.

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