Customer Reviews for Cocalico Self Store
(Concessionnaire U-Haul dans le voisinage)

362 évaluations

99 W Church St   Denver, PA 17517

(717) 336-0074

Heures d'ouverture de l'établissement

  • Lun au mar : 9h30 am à 5h pm
  • Mer : 9h30 am à 1h pm
  • Jeu et ven : 9h30 am à 5h pm
  • Sam : 9h30 am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(717) 336-0074

99 W Church St
Denver, PA 17517

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mar : 9h30 am à 5h pm
  • Mer : 9h30 am à 1h pm
  • Jeu et ven : 9h30 am à 5h pm
  • Sam : 9h30 am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colby H. 
Évaluation :
3

Unfortunately I had a bad experience with my rental! First off the check engine light came on in the middle of my transit and secondly my very expensive king size mattress was extremely saturated from I could only assume a leak somewhere from excessive rain on Saturday. I'm still trying to completely dry my mattress so had to purchase an air mattress for my wife and I to sleep on

Tim M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Easy pick up and drop off. Nice clean fairly new truck. Nice folks.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly J. 
Évaluation :
4

The whole experience was a nightmare. I ran to 3 different places and was on the phone over an hour. I ran over 100 miles chasing trucks when I had a guaranteed reservation it just wasn't “scheduled” I lost time money and valuable items I will NEVER use U-Haul again

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

STEPHANIE H. 
Évaluation :
5

Super friendly, quick, and accommodating! Big Thanks!

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Very friendly and pleasant experience

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

dropped off after hours, so no interaction with staff and did not see inside of facility

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD C. 
Évaluation :
5

Best location I have ever had the pleasure of doing business with.

Tammy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
5

Very efficient fast service,and cheerful pleasant people.

tukuzo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron L. 
Évaluation :
5

Steve Burkholder was absolutely the best guy to work with, he went above and beyond in his communication and courtesy.. it was a pleasure to work with him. !! highly recommend him and this agency..

ken H. 
Évaluation :
5

Very good service

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
3

App didn't work and nobody answered the uhaul 800 number so our day was delayed by 1 1/2 hrs since we had to wait fro someone to get to the store before taking the truck.

Jeremy F. 
Évaluation :
5

After needing to tow a car 300 miles at last minute this experience was painless. Would use tow dolly again and rate was fair.

thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
5

Nice and clean location very friendly staff

Pam J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bikash G. 
Évaluation :
5

Great service and fast

JOSEPH C. 
Évaluation :
5

THis guys are 125 % all in and helpful. Even during close times if they still around, they will help you. Always displaying a phone number and willing to help you all the way. Thank you guys! See you soon.

JOSE R. 
Évaluation :
5

should have told me about in town rental, felt over charged

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin L. 
Évaluation :
3

Double check that the equipment is included before the truck is picked up.

Rodney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roseann D. 
Évaluation :
5

Please don't have to improve anything in my book I ran into the stories there it was fine running the van there it was fine everything's okie dokie

ruth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R. 
Évaluation :
5

Nothing. The owners were so helpful and friendly. That goes a long way with customers.

Jacqueline W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug F. 
Évaluation :
5

Owner went above and beyond supporting my needs by coming to the office prior to opening time because I had difficulty accessing the mobile pick up code. I was very appreciative. Merci.

Carmen G. 
Évaluation :
5

Friendly service and smooth pick-up!

Tia D. 
Évaluation :
2

Person assisting did not wear a mask, in violation of current health department regulations.

Robert H. 
Évaluation :
5

Very friendly and welcoming

Jacklyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olgita C. 
Évaluation :
5

Decent equipment and no wait. Very pleased! Highly recommended...

Charlie A. 
Évaluation :
5

Fantastic service. People are great. Have used them more than once. Would recommend anytime.

patricia D. 
Évaluation :
5

Friendly,cheerful,efficiently quick.

tukuzo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

S.O.

Daniel E. 
Évaluation :
4

Access to pick up truck and drop off were not working which delayed our trip by 2 hours.

Alyson F. 
Évaluation :
5

Burkholders do a great Job!

Mark S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
5

I originally set up to use your online self service but the representative- lakita- online was not helpful at all. She was slow and did not tell me how to submit the necessary paperwork to complete my rental. I went inside and the people at the desk were friendly and helpful. I was able to complete my rental very easily once I went inside.

Jerriann H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather P. 
Évaluation :
5

Clean inside windshield.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tammy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Nothing. Great service, great people!

JOYCE D. 
Évaluation :
1

It's not even the location it's the truck itself. Battery died when going into a store, can't speak to any live agent put a claim on line and nothing. Had to have someone with a bigger engine jump start us just d see o we can bring the truck back on time so we wouldn't be charged extra. Spent 247 $plus 30,00 $ in gas for such a disappointed experience.

Yvette G. 
Évaluation :
5

Excellent customer service, everything is very good

Jank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANNING M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chelsea G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
5

The original setup pick up location was changed I was not notified. Had to drive 30 miles north to pick up trailer.

Harold U. 
Évaluation :
5

Keep up the great work.The lady was quick and friendly,or cheerfull.ai called it in while i was on my way .I was very impressed.

tukuzo M. 
Évaluation :
5

The staff was friendly and accomodating!

Richard P. 
Évaluation :
5

The reception desk clerk was very friendly and knowledgeable on how often rentals are available.

brandon B. 
Évaluation :
2

The reason for my review/rating relates to the experience we had BEFORE and during the pick-up process. I had rented a uhaul through a location. I received absolutely NO notification that the pick-up location had been changed from my chosen location until I received a confirmation phone call the day before our scheduled pick-up. While I understand certain size trucks are hard to come by, it was terrible customer service to not notify the customer. I arranged with the company to take advantage of their 24/7 pick-up to come after hours. I was told "that some people have trouble with 24/7, but it should work for you." With the location change we had little choice but to pick-up after hours. We arrived and attempted to pick-up and the time was set to the next morning which was very different than the discussion I had with the representative on the phone. We called a posted phone number and were able to get it switched so we could pick-up, but this entire pick-up process took 30-40 minutes due to the mix-up. While the actual U-haul was clean and made our move much easier, the process leading up to and at pick-up left much to be desired.

Jessica K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucymary N. 
Évaluation :
5

NONE of the following comments have to do with Cocalico Self Storage. They were EXEMPLARY!!!!! These comments have to do with the fiasco I had to go through trying to register this rental online. Logging in was simple enough. BUT, when I tried to re-enter the site, it NEVER recognized my password and wouldn't allow me back in. So, I changed my password and when I went back in, it told me that I had NO rental agreements. I called Uhaul, and the call was finally answered by someone named Ben. He needs to improve his people skills. As I tried to explain to him my predicament, he told me the correct way to log in. As I tried to explain to him that it didn't recognize my password, he repeated the same procedure. I tried to stop him and he got a little snippy with me and said (in a demeaning tone) that I should let him finish and I again tried to tell him that his way wasn't working and that he had an attitude. We then went to another agent. Still couldn't log on. Your Cocalico Self Storage went over and above and the owners came in during closed business hours to register my rental. Again, they were fantastic. As for Uhaul.com, you've got a lot of work to do!

James R. 
Évaluation :
5

The online pickup didn't work. The website just kept saying couldn't verify location, please make sure location services are allowed on the app your using. I confirmed that the location services were permitted.....and it just kept saying the same thing over and over again. The Gentlement who helped me at the location was great. The vehicle was clean, but the steering wheel was off center and it pulled hard to the right with and without cargo. Probably could have used an alignment but other than that i have no complaints. Quick and easy.

noah I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick S. 
Évaluation :
5

Face to face customer service was excellent.

Frances W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave H. 
Évaluation :
5

Everything was excellent

donald R. 
Évaluation :
4

Have a bigger engine in the U-Haul

Drew S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel H. 
Évaluation :
4

The lady at cocalico self storage Wes do very nice and helpful. She told us exactly what to do when we dropped it off.

joanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brook H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenia S. 
Évaluation :
5

Very friendly and curious

David Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Will L. 
Évaluation :
4

The LOCATION was great, however *YOUR* no contact check our check in service is GARBAGE. I was on hold with your support for 32 minutes because your website was not working properly. I had to call my roommate to bring me a damn laptop so I could check the truck back in so not to incur any of your shitty fees. We tried 3 browsers from my phone and could not get location to work despite all phone permissions being correct. So we tried a different phone. Same thing. Then we tried a tablet. Finally got location to work, but when trying to use camera from your website it was just black every time. Camera worked fine otherwise and we could save to camera roll but not upload. Just black. Called support and was on hold for over a half hour before we called a roommate to bring me a laptop and I tethered internet and got it to work. I was so pissed off I will absolutely never use uhaul ever again.

Jason D. 
Non les évaluations ont été soumises pour cet établissement.

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