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Donald T.
Customer Reviews for Cohran's
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No dolly or furniture pads on truck as requested
James W.Thank u
Terrie F.The app pick up is terrible to use. I had a lot of issues that are not what you want to deal with before the big move day. I will pick up at a store that is open from here on out. Fortunately, there was someone at this location inside. Only way I got my truck.
April M.Was real nice and helpful
ROSILYN F.The person to take the uhaul in wasn't there. His dad wrote out a receipt for the drop off!
Danny T.It took over an hour to get the keys. No customer service. Then we were charged over an extra $100 even though it was barely used AND we returned it with more gas than when we got it. I will never use this site and will warn others.
Tiffany C.A pretty rundown disorganized location, very dirty, extremely slow service,
John S.Mr. Cohran was great to work with and very knowledgeable about the U-Haul system. However, the 24 hour system that U-Haul has in place has many, many problems, over which the U-Haul operators have no control and U-Haul Corp. seems to have no answers to fix.
Gerard M.I had issues using the 24/7 checkin/pickup. Luckily a UHaul field manage happens to show up. It even took him about 30-45minutes before I could get the code to obtain the truck key. Confusing program for those whom may not be super tech savvy.
Tim R.Excellent service. The lady working there was super helpful the entire time and very accommodating!
Jennifer C.Very friendly nice and helpful with everything.
MICHAEL D.I only used the truck for 3 hours,half day rates would be nice
Kathi C.The Cohran's have been fantastic to work with and always willing to meet anytime needed as long as the customer shows up. I would recommend them anytime.
RICHARD EUGENE C.These people go out of their way to help customers. We have used them several times and they have been fantastic every time.
Luther T.We had a great experience! Super easy to pick up and drop off. Equipment was in great condition, and the staff were knowledgeable and helpful. Thanks so much!
Robin F.They provided excellent service. Easy pickup and easy return. Merci!
Mike K.They were prompt, helpful and knew the equipment well. The process was seamless.
Mandy C.This location has and is the best I've ever experienced in my entire life... if theres a reward to be given please make sure its given to these wonderful kind understanding patient people.... Blessings to you and thank you from the bottom of my heart...
Renee J.This place is the best. They go out of their way to help the customers.
Luther T.The U Haul Lady was very helpful friendly and thorough. I greatly appreciated her excellent customer service. Only suggestion for improvement is the long wait time on the 800 number. Once I got through the staff was great but you need more of them.
James S.They were great and accommodating
BENJAMIN B.I needed a truck on very short notice and she made it happen!!! I highly recommend using Cochran's! They treat you like family!
Jeremy T.Great experience with kind folks that are very helpful. Will recommend them over and over .
Thomas E.Mr. Cohran was the best and most knowledgeable rep my family has ever experienced.
Rhonda B.Exceptional service. I've had issues with U-Haul before picking up from convenience stations dealing with people who don't speak English and lost an hour of my allotted time waiting for them to hand over the keys. Absolutely no qualms today.
Dominic N.Everything was great at both locations and everybody was nice.
Jorge G.Nola went far & beyond what would be expected, actually searching, finding the truck I needed, and going there & bring it back. I am extremely impressed by her going out the way!!!
Harold R.My son dropped off truck after hours. I called the next day to check out. The manager had already been working on checking out, but noted that moving pads were missing. I told her what had occurred when the truck was picked up and she apologized for U-Haul and said she would get the truck checked in for me. She called me a little while later and told me she had put in a refund request for the moving blankets and promptly emailed my receipt. I recommend this location, very clean and pleasant to work with.
Deborah R.The Cohrans were so nice and made this process super easy!
Eric W.Nothing. This location is absolutely wonderful. Great people.
Angelee G.Outstanding customer service. Equipment was easily accessible and ready to go.
Mark E.Was a good rental experience.
Brent H.Nothing. Nicest staff I have ever encountered
Austin S.Very helpful. Great customer service. They even helped fix my blown fuses so the trailers lights would work.
Sandy L.great customer service
SANTO A.Very friendly, had truck loaded with extra equipment as needed. Explained in detail everything from A-Z. Call them and they'll help you with a smile.
Ronald H.Very helpful at this location.
Wesley S.Friendly, knowledgeable, excellent customer service with top of the line equipment. I contacted the office to make a last minute rental. I couldn't ask for a smoother transaction. I will be calling again and will be recommending the Cochran's to everyone! Merci!
Michael F.Excellent service, very nice couple running the outlet. Highly recommend
Rick C.Both my husband and I were very satisfied with the service we received. We will definitely rent from them again when the time arises. Très sympathiques et professionnels. They took the customer's best interest in mind even with the virus lurking.
David N.very good experience
Luther T.Went above and beyond to help. Did whatever they could to make our move a success. Je les recommande fortement.
CHARLES K.Richard and Nola are simply the best. Thank you Richard.
Steven M.She was very informative and told us what we needed to do. She adjusted the mirrors to the driver, took pictures of truck. Got us insured properly. Showed us how to hook up car hauler. Gave us all the information we requested. Ran us through our drop off location options. Made sure all fluids were where they were supposed to be. I would definitely recommend Nola.
Amy T.Very helpful...easy to rent and all went smooth.
Debbie M.Owners Nola and Richard were very professional and extremely accommodating.
Ryan M.Maybe a Truck Load Of 57 Stone on the parking area, but the service was great, Thank You.
james S.Very nice and helpful. They were very helpful and accommodating
Aaron P.Very kind service appreciate there business felt like a very valued customer
Jennifer S.I was flabbergasted at how amazing, friendly and compassionate everyone was! I will definitely be renting from them in the future! 10 STARS!!!
Rebecca P.Cohran's Storage's staff went WAY OUT of their way to get me a 15 ft. truck to meet my budget and moving needs. They drove 30 mins one way just to pick it up and were available all day on Saturday for me to pick it up. Returning the truck was a very easy and simple process. I highly recommend them to anyone in the area needing to rent anything UHaul!
Andrew W.