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DALE S
Customer Reviews for Coldshot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Cold shot lady gave the run down of the rental and what to expect, that 10ft cube truck was faster then it looks fuel gauge is even faster 🤣
Brandon HHitch anchor….hitch was on the ground
Gerald DTHANK YOU 4 BEING YOU AND ALL THAT YOU DO I APPRECIATE YOU ALL SO MUCH MORE THAN YOU EVEN KNOW*♡♡
Melany SI used the trailer for approximately 1 hour. It be nice if there was an hourly rate rather than paying for a full day.
Kevin CEasy transaction
Rosy QI tried to book the truck using the app but I had no idea what to do, the gentleman at the front desk was able to help me quickly and got me set up with the truck swiftly :)
Rena DTrailer didn't come with light plug and made me pay to buy one before I could leave. Also had very poor customer service.
Neil FThe location was fine, however when I called and expressed that I was stuck and needed the U-Haul for longer as I couldn't move into my house and had no where for my belongings to go, I was told no. The first day I was told the U-Haul I reserved wasn't available and to drive 2 hours each way if I wanted the correct size. So I took a smaller U-Haul, but when I needed one more day I was refused. Not happy with the customer service at U-Haul.
Brittney RThe manager is always always very accomodating (Geoff)
Jean CNo one there to check unit when I dropped it off.
Gwen TThe locations for drop off and pick up were fine. The overall uhaul experience was stressful. We had several calls with uhaul and days before organized an alternate pick up location that I was guaranteed. (still 1,5hours out of the way) 24 hours before I get a call that we now have to travel 2,5hours in the opposite direction to pick up a truck. It was such a mess. We were able to move the date and pick up the truck but it delayed our moving help and was stressful not knowing if we had a vehicle to move the day before.
SHANE MFast and easy, perfect Friendly and efficient
Bruce CBusiness was closed, but checkout went smoothly
Jamie GAlways very accomodating
Jean CMore equipment options.
Bradley RJust dropped the truck off and left so didn't have interaction with staff
darren fJust drop off the truck
Susantha KCourteous & efficient staff,very accomodating. Trucks are always clean & well maintained. Excellent rating I have recommended Cold Shot on many occasions!
Jean CKey drop was easy to use.
kevin nEasy drop off. No issues
Cathy BNo complain
arlando gI asked for a paper copy of receipt with how much we paid , was told would be provided when we dropped off , a invoice was provided at drop off location Invoice just stated we dropped trailer off there was no dollar amount on it Other uhaul places provide a proper invoice Trailer was dirty on outside( we took pictures) we have rented u hauls before so we knew trailer had to be clean, we were told it was nothing to worry about I do not have a smart phone with internet My wife had to be present to get trailer as this location would not assist me with producing paper copy of rental agreement Overall very poor service, will not rent again from this location
Reuben ANo problems with pick up location but your reservation process is garbage. Reserved a 6x12 over 2 weeks before move and get a call saying there are no 6x12 in grande prairie the day before I move. I won't be wasting my time with uhaul in the future.
Cody BGet rid of that representative in grande prairie Brutal…they rented me a truck with a flat tire an empty gas tank no washer fluid snow and ice all over it that I had to clean after I almost broke my neck slipping on the side step Worst experience I ever had !!!!!!
Mark PI am always satisfied when I rent a uhaul from Cold Shot!
Jean CHmmm! Nothing that I can think of except Maybe a ramp & logistics!
Jean CAlwYs nice staff & very accomodating
Jean CI received a email sting thatI owe Money for a rental on October 18th. 2022. I am not sure what this is in reverance to and would have appre Iated a call first to figure out what happened before I get charged for a late fee. I will check with the Rental Company tomorrow and find out what the issue is. Please feel.free to call me. 780 876 6777 Jean Cottrell
Jean CSeniors discount, would be nice or frequent users discount!
Jean CEasy self service drop off
David SWas after hours, the personal who were there , very helpful.
Suyapa SQuick and dirty. No return paperwork, no inspection, just drop off in yard with the other trailers.
Richard BI used the phone app for pre check-in, convienient, however questions were repeated at the depot, the pre check-on was supposed to save time.
Paul LThe agent which serves me , he give me wrong contracts , was un respectful and he insulted me.
Amir EGeoff & his associate at Cold Spot in Grande Prairie, AB. was very accommodating for my complicated needs. Martina is extremely efficient with complicated situations and was calm in dealing with me as a customer. Martina is the supervisor of Uhaul for the Northern Region of Alberta! Thank you both. I will be back again.
Jean CNothing as far as I am concerned Geoff is efficient and courteous.
Jean CA little more space between rental units so it's easier to return them, the space I returned the trailer to had 6" space either side of the trailer to the next trailer on either side. Equipment worked well though, and the dealer was good to deal with.
Grant WAll good, it was a good experience picking up and dropping off.
Christopher Dgood service
dave hSingle attendant (Jeff), multiple phone calls, I was the only customer, a bit of a wait. Once free from the phone - Excellent service!
Bruce MGreat service
Brad MEmployee was very helpful and would definitely recommend
Alexander FThe person at the desk was very friendly, knowledgeable and helpful. It was very easy and painless which is appreciated with all the stress moving.
Barrie NEveryone and everything was great. it does take a bit of time with uhaul check in. The process could be find tuned
bob mI was very pleased with the agent she went she was very accomadating and pleasant. So I dont feel in this case there needs any improvement. Merci
Patricia LMaking sure there is enough fuel, ours had 1/4 of a tank so we added more before use to make sure we didn't run out.
Courtney Fno service at all. yard is a mud pit.
Alex CMore maintenance required on the trailer. Tires are in rough shape. Lights don't work properly. Other than that it worked great. Wouldn't want to take that trailer on a long trip due to the condition of the tires and lights.
Koda AIt cost 500 to rent for 1 day!!!!! Plus 260 for fuel!!!!.for 400kms...for a total of 760 !!!!! Wayyyyyy too expensive.!!!but I was between a rock and a hard place so I had no choice
Mervin JThe trailer needed a wash. I had to clean the tail lights and signal lights to make them more visible.
JIM M