Customer Reviews for Collette Home Pop Up
(U-Haul Neighborhood Dealer)

52 évaluations

54 Montauk Hwy   Water Mill, NY 11976
(Across from Audi of Southampton)

(631) 259-4566

Heures

  • Mon–Fri
    De 10 h am à 5 h pm
  • Sat–Sun
    De 11 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(631) 259-4566

54 Montauk Hwy
Water Mill, NY 11976
(Across from Audi of Southampton)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 10 h am à 5 h pm
  • Sat–Sun
    De 11 h am à 5 h pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The assistant at collette was rude and make me wait almost an hour to pick up my truck telling me that his store come first and not the pick of u-haul truck even tho I was next in line after another customer was picking up a truck too. But the assistant was more paying attention to a customer buying a table then me and constantly repeating that “ my store comes first”. Like he just let the customers went ahead of me in line and tell me to wait. In results I was late for everything. I moved to NYC and that make me really late and hit the traffic in the city. My movers didn't had enough time to help me bring furniture upstairs because they were booked for another job so I had to do it myself and I hurt my back. Won't recommend this location to anyone!

Beata G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

The truck was definitely not clean

Jose A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karis N. 
Évaluation :
5

The u-Haul was very dirty, sand all over the van. The store worker once asked to sweep was very helpful. Overall process to pickup was great.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry C. 
Évaluation :
4

App has a lot of issues. Took at least 45 minutes to get through the “pick-up”. Timeout when trying to pickup. Had to go to counter inside. They had to do the process twice because of a “U-Haul changed your reservation” thing as we were in the middle of trying to do the reservation. The kicker is getting the notification that your rental still ends at the same time when your reserving for only 4 hours.

Marc P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Vanessa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt B. 
Évaluation :
5

Ernie was great explaining everything to us. And though it was busy at the time of pick-up, he was gracious and took the time to make sure we understood the details.

Sherrie C. 
Évaluation :
1

I arrived at 8am for a mobile pick-up. The app brought me to a blank white page. I called and a Uhaul representative told me that I had to wait for a representative from the pick up location (a furniture store) to arrive at 11am to get the keys. Tell me, what's the point of a mobile pick up if I have to wait 3 hours to meet a human to get keys?! When I finally met the human he told me that Uhaul never informed him that he had to leave the keys in the dropbox. Uhaul wasted 4 hours of my life for this BS. When I got the truck it hadn't been cleaned and Uhaul charged me the cleaning fee. Fuck you Uhaul you suck.

Eric A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Davide B. 
Évaluation :
4

I had ordered blankets and Dollies. This location does not have blankets or Dollies. Which sucked because I had to carry everything.

Elizabeth R. 
Évaluation :
3

The location was fine, Ernie was terrific although the bill from uhaul was totally not the quote , which I had to turn around and get it straightened out? I've been told of a $50 credit will monitor for it! The bill included a hand truck but there was none as well as blankets, luckily a truck came back with several we grabbed, IDK, don't want to gripe , moved to my new home state all went well except for these items just beware you might have to travel to another town to pick up the truck! Allow for the timel

Joan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
3

Vehicle was new and in terrible condition. Tire was low on air. No wiper fluid. Interior filthy and smelled. Only a quarter tank of gas so has to get gas first thing. Terrible experience.

Mark L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLE S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Liam K. 
Évaluation :
3

The location needs a better sign to find it.

nelly L. 
Évaluation :
1

I was overcharged - I rented a van on a Monday and received a bill on Friday that included a longer distance and gas charge. I emailed about it and have not yet heard back.

Sarah A. 
Évaluation :
4

When I was looking for help for a couple of questions I had, no one at the store really seemed to care to help since it is a furniture/home goods place.

Christopher L. 
Évaluation :
5

Worked out great, very helpful.

Bruce F. 
Évaluation :
5

Everything overall was great but the cost was much higher than any other time I've ever rented. I'm figuring it's a Hampton's thing. $984 for a one way 2 day trip to Windham, NY is really not fair. You basically price gouged me for an additional $600. That really wasn't fair. Joe

NANCYKAYE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raziel S. 
Évaluation :
3

Put the right pick up address. Don't try to charge different amount than what I was quoted. Had to wait and extra hour & 15minutes to get it straightened out. Had no hand truck that we requested. 4 blankets and we requested 10.

Mattc H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
1

I had opted for mobile-based access, instead the store attendant had no idea how to help, the uHaul representative she called could not help either, and after waiting for over an hour there was no key in either box and we had to fish it out of the dropoff box. I lost precious moment away from my kids on a Sunday to deal with a process that should have taken 5 minutes.

Siegfried P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENTJAMES JR C. 
Évaluation :
5

24/7 customer service is awful. You messed up my pickup time and refused to help me fix the issue. Thank goodness for the kind person at Colette, who was fantastic. Shame on U-haul for refusing to help customers in need. I give your customer service a zero. I will use Home Depot next time.

WILLIAM F. 
Évaluation :
2

1) UHaul states this location opened at 11am. But the store where the UHaul desk is located wasn't to open til 12pm. Fortunately the store employee happened to show up for work at the store early that day but it was still 12:08pm before we had our key in hand! Really messed up our schedule. Crazy. 2) Check-out process was extreeeeeeeemely slow and problematic -- lots of system glitches, it seemed. 3) Van was unbelievably filthy inside -- totally full of ground debris and dirty. We had to sweep it out ourselves before we could load in our contents. 4) Van was missing the furniture pads we paid for. We sure could've used them; that's why we reserved them! 5) Change Oil Soon light was on the whole time. Who knows how long it'd been on before we got it.

JONATHAN K. 
Évaluation :
4

I was over charged by a day. More an issue of the online service, not this location. Then when I called (dozens of times) to straighten out the charge, no service representative was EVER available to help me. Again this is an issue with the regional service not this specific location.

Pamela G. 
Évaluation :
2

Reservation was moved from a different location to this one. This location was not prepared to fulfill my reservation. They did not have sufficient furniture pads, and they did not have the correct hand-cart dolly, they gave me an appliance dolly instead which was not helpful for me. This location also did not have the truck immediately available upon my reservation time of 11:00AM.

Ryan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELAKIBA B. 
Évaluation :
2

I booked a van then was changed to a truck. There were vans at the site. Counter person couldn't help.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOBANIANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNA T. 
Évaluation :
3

I had to hitch up the trailer by myself. Vendor didn't offer.

MARK D. 
Évaluation :
3

I did not get my truck at the requested location and when I had to drive 40 min for another truck , the hand truck and blankets ordered where not there. My move did not go well as a consequence. And I got charged for the extra miles due to be moved to a different location.

DAVIDAARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLD W. 
Évaluation :
4

Vehicle was not returned properly which resulted in my waiting 1,5hrs to work with the person at the location and UHaul to figure out how to ‘release' it to me. This delay was extremely unsatisfactory

CHRISTOPHERR A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
5

Extremely friendly and knowledgeable.

JOSEPH P. 
Évaluation :
5

Easy, fast and convenient. Will definitely come back again. Merci.

Eliza T. 
Évaluation :
2

The location (54 Montauk) actually has no trucks. Going there and then being redirected to their other location in Bridgehampton (where the man took close to 30 minutes to check us in) added a full hour to what was otherwise a 3 hour move. I had 4 men waiting so the cost of the delay was not insignificant. And then they didn't have some of the equipment I had ordered (aggravating because we could have gone to Home Depot the previous night). And then they had to check the truck to make sure it was presentable... so basically - they were completely unprepared. The folks at Colette offered one dollar off per mile as compensation - but we weren't going far so the offer was meaningless. I'm sure they are nice people but it was a 3 out of 10 in terms of an experience

ALEJANDROA D. 
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