Customer Reviews for Collette Home Pop Up
(Concessionnaire U-Haul dans le voisinage)

22 évaluations

54 Montauk Hwy   Southampton, NY 11968
(Across from Audi of Southampton)

(631) 259-4566

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : 11h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(631) 259-4566

54 Montauk Hwy
Southampton, NY 11968
(Across from Audi of Southampton)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : 11h am à 5h pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Raziel S. 
Évaluation :
3

Put the right pick up address. Don't try to charge different amount than what I was quoted. Had to wait and extra hour & 15minutes to get it straightened out. Had no hand truck that we requested. 4 blankets and we requested 10.

Mattc H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
1

I had opted for mobile-based access, instead the store attendant had no idea how to help, the uHaul representative she called could not help either, and after waiting for over an hour there was no key in either box and we had to fish it out of the dropoff box. I lost precious moment away from my kids on a Sunday to deal with a process that should have taken 5 minutes.

Siegfried P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENTJAMES JR C. 
Évaluation :
5

24/7 customer service is awful. You messed up my pickup time and refused to help me fix the issue. Thank goodness for the kind person at Colette, who was fantastic. Shame on U-haul for refusing to help customers in need. I give your customer service a zero. I will use Home Depot next time.

WILLIAM F. 
Évaluation :
2

1) UHaul states this location opened at 11am. But the store where the UHaul desk is located wasn't to open til 12pm. Fortunately the store employee happened to show up for work at the store early that day but it was still 12:08pm before we had our key in hand! Really messed up our schedule. Crazy. 2) Check-out process was extreeeeeeeemely slow and problematic -- lots of system glitches, it seemed. 3) Van was unbelievably filthy inside -- totally full of ground debris and dirty. We had to sweep it out ourselves before we could load in our contents. 4) Van was missing the furniture pads we paid for. We sure could've used them; that's why we reserved them! 5) Change Oil Soon light was on the whole time. Who knows how long it'd been on before we got it.

JONATHAN K. 
Évaluation :
4

I was over charged by a day. More an issue of the online service, not this location. Then when I called (dozens of times) to straighten out the charge, no service representative was EVER available to help me. Again this is an issue with the regional service not this specific location.

Pamela G. 
Évaluation :
2

Reservation was moved from a different location to this one. This location was not prepared to fulfill my reservation. They did not have sufficient furniture pads, and they did not have the correct hand-cart dolly, they gave me an appliance dolly instead which was not helpful for me. This location also did not have the truck immediately available upon my reservation time of 11:00AM.

Ryan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELAKIBA B. 
Évaluation :
2

I booked a van then was changed to a truck. There were vans at the site. Counter person couldn't help.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOBANIANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNA T. 
Évaluation :
3

I had to hitch up the trailer by myself. Vendor didn't offer.

MARK D. 
Évaluation :
3

I did not get my truck at the requested location and when I had to drive 40 min for another truck , the hand truck and blankets ordered where not there. My move did not go well as a consequence. And I got charged for the extra miles due to be moved to a different location.

DAVIDAARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLD W. 
Évaluation :
4

Vehicle was not returned properly which resulted in my waiting 1,5hrs to work with the person at the location and UHaul to figure out how to ‘release' it to me. This delay was extremely unsatisfactory

CHRISTOPHERR A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
5

Extremely friendly and knowledgeable.

JOSEPH P. 
Évaluation :
5

Easy, fast and convenient. Will definitely come back again. Merci.

Eliza T. 
Évaluation :
2

The location (54 Montauk) actually has no trucks. Going there and then being redirected to their other location in Bridgehampton (where the man took close to 30 minutes to check us in) added a full hour to what was otherwise a 3 hour move. I had 4 men waiting so the cost of the delay was not insignificant. And then they didn't have some of the equipment I had ordered (aggravating because we could have gone to Home Depot the previous night). And then they had to check the truck to make sure it was presentable... so basically - they were completely unprepared. The folks at Colette offered one dollar off per mile as compensation - but we weren't going far so the offer was meaningless. I'm sure they are nice people but it was a 3 out of 10 in terms of an experience

ALEJANDROA D. 
Non les évaluations ont été soumises pour cet établissement.

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