Customer Reviews for Colorado Self Storage
(Concessionnaire U-Haul dans le voisinage)

734 évaluations

239 N 9th St   Montrose, CO 81401

(970) 249-1477

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/24/2021 - 11/26/2021: Fermé
  • 12/24/2021 - 12/27/2021: Fermé
  • 12/31/2021 - 1/3/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(970) 249-1477

239 N 9th St
Montrose, CO 81401

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/24/2021 - 11/26/2021: Fermé
  • 12/24/2021 - 12/27/2021: Fermé
  • 12/31/2021 - 1/3/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

No dumpsters available. Only one trash can that was full. Charged me 50$ fee for leaving an empty box or 2. When there are no trash bins available and I am from out of state.

joseph j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mason A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassie R. 
Évaluation :
5

The staff were very helpful and friendly.

Jessica F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN M. 
Évaluation :
5

Nothing, you already have TOP QUALITY customer service!!!!

Derek D. 
Évaluation :
5

Representative was friendly and helpful with all questions and we were in and out very quickly. Trailer there and ready to go. We asked about moving blankets even though we were returning to different location. She had a few old non-uhaul type she let us take. Great gesture and was very helpful for our loading process!

William J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phillip B. 
Évaluation :
5

good experience, thanks

Trenton K. 
Évaluation :
5

Very clean and professional

Paul G. 
Évaluation :
5

I can't think of anything. I was completely satisfied with the customer service especially.

Andrea K. 
Évaluation :
4

Pick up went fine.

Mark R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H.  |  Expérience générale 
Évaluation :
5

These ladies are the gold standard in customer service. They are awesome and that's why I use them when ever I can Patrick Hills

Patrick H. 
Évaluation :
5

The uhaul app on my phone didnt work and I needed to use the web site. That wasted some time before I figured that out.

Jay J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter H. 
Évaluation :
5

Can't think of a thing, was a pleasure to work with all of you!

Dana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Nothing. Great lady who helped me.

Benjamin S. 
Évaluation :
5

Lady that helped me was very kind and helpful.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

With my past and now present experience with Colorado Self Storage, A CLASS ACT.

richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE R. 
Évaluation :
5

Just keep doing what you are doing. It worked out very well and I am pleased. Merci

Heather W. 
Évaluation :
5

So impressed with the rental part also. Everyone is so helpful and kind.. Thanks, The Juths

Larry J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jedediah G. 
Évaluation :
4

When I made the reservation, the fee charged by the representative was 294 $+ change. The actual fees charged by this site was 323 $+ change. I do not know why the bait and switch approach here.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Y. 
Évaluation :
5

The pickup was straight forward and the staff was friendly and helpful. The Vehicle Hauler ratchets were rusty and difficult to operate. Both ramps had gravel from the previous use wedged between the ramps and the sliders that made it impossible to pull them out. This would have been a deal killer for anyone with a conventional vehicle, but fortunately I was hauling a 4x4 that was able to crawl up on the trailer with some stacked rocks.

Stacy L. 
Évaluation :
5

Pleasant staff and helpful.

Frank B. 
Évaluation :
5

Extremely helpful, pleasant staff. Very thorough on the truck review. Helpful in ways that helped my odd needs. Can not thank you all enough!!!

Sabine S. 
Évaluation :
5

The outside of the faculty was super clean but my belongings got filthy. Luckily I covered things fairly well but still very dirty!

Kathleen A M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise H. 
Évaluation :
5

Storage unit was great. The only thing I would update is the ability to manage dust a tad better from outside if possible? No sure how easy that would be but maybe each resident needs a large tarp inside there unit? Staff was incredibly helpful and friendly. I would recommend this business to a friend.

Jake J.  |  Expérience générale 
Évaluation :
3

the location was not the problem, but the auto pick-up was unacceptable and took me 2 hours of wasted travel time to complete the on line phone confirmation. I am DONE with U-Haul!

VINCENT R. 
Évaluation :
3

Long line to pick up uhaul. The staff were helpful once helped through. After hours drop off, would be helpful if equipment rental instructions (dollys funiture pads, etc.) we're part of the return video. Also google chome does not work with the website camera for photos.

William E. 
Évaluation :
5

Colorado Self Storage and U-Haul made our move so much easier. We tried to rent a truck at another location and they couldn't guarantee they'd have a truck and we would most likely have to pick it up elsewhere (no idea how far away until the day before), drive to where we had to move from, then drive to the new location. Colorado Self Storage guaranteed a truck and took the headache out of it...and it was cheaper! Merci.

garrett R. 
Évaluation :
5

The woman that helped me was super! Pleasant and professional in every way. Well done!

Raymond E. 
Évaluation :
5

Very professional operation and clean as a whistle. Personnel are cheerful, helpful and knowledgeable. I have fostered a bad attitude toward U-Haul for years because because of abysmal failures in professionalism and vehicle maintenance but this crew at Colorado Self Storage has changed my mind. My recent experience of moving from Arizona to Colorado was positive, with truck running beautifully and all contacts and administration very positive.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ben W. 
Évaluation :
5

Lisa was fantastic. She went out of her way to solve a mileage mistake on the pick up end. very well trained and personable. I wish all service personnel were as qualified.

brian H. 
Évaluation :
5

Great experience super friendly and professional!

Logan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan C. 
Évaluation :
1

I've used U-Haul several times in the past and have always had a good experience. I was unhappy though about the experience I had today. First, the email I received said the truck pick-up was at Dad's Automotive. When I arrived and used the app to check-in, I saw that pickup had been changed to Colorado Self Storage, which meant spending time driving to another location. It would have been helpful to notify me in advance so I didn't spend time going to the other location the morning of pickup. The second thing is that I reserved a 10ft truck but was assigned to a 15ft truck. I really didn't want to drive this large 15 foot truck across the mountains. 15 feet was way too large for what I was transporting and as a result boxes were sliding around everywhere. I couldn't pack it nice and tight like I had planned. I spoke with the person at U-Haul but because it was early in the morning, there was nothing he could do. I reluctantly went ahead and took the 15 foot truck because I didn't want to spend on time on the phone and be even later after having already been delayed by going to the wrong pick up location. I understand sometimes things don't go according to plan, but i would like to see U-Haul try to make this right. A partial refund would make me feel better about the experience. Thank you for your time and consideration.

Eric T. 
Évaluation :
5

Everything was great as far as the process and the customer service. We did have issues with the truck however. The back door where you load was impossible to shut once we got everything loaded. The cable that goes around the spools allowing to open the door went off the track and it wouldn't shut. We had to take the cotter pins out so we could shut the door, but then that made the door extremely heavy and nearly impossible to open. We were able to get it opened with the help of some very strong men, but it certainly needed repairs. I tried calling the U-Haul road assistance line, but was on hold for 30 minutes and we were under a time crunch and had to deal with it ourselves. That was the only disappointing to use, But the ladies at the rental facility in Montrose, CO. were awesome to work with! Merci.

Georgann M. 
Évaluation :
5

Everything was fine. Quick rental with no problems

Rickie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerick D. 
Évaluation :
5

good if they kept their political leanings to themselves.

Denise G. 
Évaluation :
5

Very helpful and friendly. Could not be more satisfied

RONALD K. 
Évaluation :
5

Great customer service!

Emily B. 
Évaluation :
5

Amanda was wonderful - pleasant, efficient - could not have been better.

Douglas G. 
Évaluation :
1

Charged 110,69 $ extra on the van and 56,39 $ extra on the small trailer as handed it in Sunday morning instead of sat. Told 40 $fir van and 20 $for trailer . They charged 25 $clean fee which is bogus as did not eat or drink or smoke in cabin and swept out back of van . Been given the run around on getting this money refunded. The return place in montrose has no info (then how did they make up the charges?) after calling area manager and waiting for 45 mins told someone will get back to me in 24 $hrs. We'll see. Expected 60 $charge for both not 167 $for a day later. Will not use uhaul again! Dealing with them more hassle than moving!

Seth H. 
Évaluation :
5

Quick, courteous service.

PAUL G. 
Évaluation :
2

The truck was a mess - back and front. There was a really bad odor and the steering wheel was sticky and falling apart. The passenger side visor was on the floor.

PAYTON G. 
Évaluation :
5

Heather is amazing in the front office. She is always very helpful and professional, and goes the extra mile in arranging my trailer rentals. I always try to use this location exclusively because of her great service.

rob F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERRY S. 
Évaluation :
5

Outstanding! They were helpful, caring, and professional!

MARK g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim H. 
Évaluation :
5

the person that helped us get the truck was great.. the website did not take my credit card payment.. she worked with me by phone.. Great friendly Service.. We use this location alot and would not go anywhere else

gladys L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruben T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara A. 
Évaluation :
5

All women. Lovely to work with. Support local women.

Rebecca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

The customer service was great and they really supported our move!

Roman H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

girl scouts of c.  |  Expérience générale 
Évaluation :
5

Always a great pleasure working with the ladies here best customer service I've ever received

mikaela M. 
Évaluation :
5

I had my storage for over 20 years and it was all taken care of

jeffrey C.  |  Expérience générale 
Évaluation :
5

Amical

ERNST B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark S. 
Évaluation :
5

Lisa is U-Haul's #1 Star. Lisa is super accommodating, and super friendly.

James K. 
Évaluation :
5

Great customer service!

Emily B. 
Évaluation :
5

Facility is very secure and clean. I've never had to worry about my items. Staff is very friendly and helpful. I've used this facility twice and would recommend it to anyone.

chelsey h.  |  Expérience générale 
Évaluation :
5

The staff was efficient and helpful.

Randell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stewart & Jorene G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elias G. 
Évaluation :
5

The roofs are not sealed. The wind blows in leaves, dirt, and snow through the top ridge. I told them about this but they dismiss it and deny it.

Audrey N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
4

The straps on the vehicle transport are to short i only have 33 inch tires on my jeep and had to let just about all the air out of the front tires so I could secure it.

Robert M. 
Évaluation :
4

The staff was very friendly and easy to work with. Great customer service!

Shawn C. 
Évaluation :
4

Its difficult to check out a vehicle online when it is dark outside. Keep that in mind! However, the online experience was great and efficient. Being dark outside is difficult for all the pictures you have to take.

Gary S. 
Évaluation :
5

Hitch lock capability & tongue jack would be great...and strap rings at the mid and upper rub rails to keep cargo from shifting into door

Jeff W. 
Évaluation :
5

Perfect keep doing what your doing very pleasant experience.

Clayton O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Keep it up

Steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bethany f.  |  Expérience générale 
Évaluation :
1

The sign in their window was a slap in the face. I lost my father to covid last week. My son was unable to join us for Christmas because he has covid. I'm surprised and disappointed that a national company, like uhaul, would allow such a dangerous situation for their customers.

Daniel I. 
Évaluation :
5

Amazing service and very nice service.

Gino M. 
Évaluation :
1

The mobile aspect of getting a truck was awful. The front end shook so bad on the truck it was unsafe. All around awful experience.

David J. 
Évaluation :
5

Amanda, was gracious, knowledgeable and efficient. Great service.

Jack S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
4

Wouldn't buy back new boxes purchased from a company store, because they're not a company store.

Rick C. 
Évaluation :
5

The radio did not function during the trip, the windshield wipers were bad. Over all the truck ran and made the long trip but it was long with no radio.

Alphonse F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA A. 
Évaluation :
3

There was a 26 foot truck like the kind I reserved but had a trailer hooked to rear end. I got there around 12 o'clock and they said the truck I wanted was not there but I had to wait till 130 I said just let me have the truck and take the toad trailer off they said the people were going to be there any minute that I had to come back at 1:30 well I got back and the truck was still there with the trailer on the back they just didn't want to unhook the trailer to let me have in the truck that I got had a problem with the gas cap and I had to deal with that the whole trip. They said that happens all the time if someone fills the tank with the truck running and it would clear well it didn't for three days.

Dennis D. 
Non les évaluations ont été soumises pour cet établissement.

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