Customer Reviews for Colorado Springs Self Storage South
(Concessionnaire U-Haul dans le voisinage)

257 évaluations

1625 Lashelle Way   Colorado Springs, CO 80906
(head to Fort Carson Gate 4 turn right on to B street turn right on Lashelle)

(719) 632-2852

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 4h pm
  • Sam : 9h30 am à 1h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(719) 632-2852

1625 Lashelle Way
Colorado Springs, CO 80906
(head to Fort Carson Gate 4 turn right on to B street turn right on Lashelle)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 4h pm
  • Sam : 9h30 am à 1h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Exceptional customer service

ANDRELL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
5

Thank you you guys were like family to me

RODNEY K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimball E. 
Évaluation :
5

My storage unit was broken into last year? Motorcycle parts missing.

CHARLES C.  |  Expérience générale 
Évaluation :
5

StAff was the absolute best!!!

Mary B.  |  Expérience générale 
Évaluation :
5

Great owner and staff! Always super friendly and could help answer questions. The facility is secure with an electric gate and cameras. The units themselves are clean and put together well - my unit had a light too which I thought was a nice touch. Overall, recommend to anyone. It is also right next to base for easy access.

Greta W.  |  Expérience générale 
Évaluation :
5

Rick was super friendly and helpful. Solved a severe problem for us when we got zero notice from the Uhaul HQs online reservations system. Rick worked through it and was great. Also, when we arrived at our destination in Colorado Springs, our point of contact for Uhaul, Nick, was also super helpful and customer service professional. Very impressed.

AARON EARL M. 
Évaluation :
5

If I need a storage facility I know exactly where to go! Access is easily accessible and convenient. The people are also very helpful and friendly 

tyron s.  |  Expérience générale 
Évaluation :
5

Nick was awesome! He was super friendly and personable and willing to help. I appreciate his help!

Alyssa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRVINGLEROY B. 
Évaluation :
5

Broken passenger side mirror

Janielle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICK B. 
Évaluation :
3

Don't like the self-serve check in - not as intuitive as dealing with a real, live person

Andrew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
5

Great service, would look no further for a storage facility.

Andrea S.  |  Expérience générale 
Évaluation :
5

Eliminate the auto check-in process

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL M. 
Évaluation :
5

Great place to work with.

Noah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M.  |  Expérience générale 
Évaluation :
5

Nick is so great! Very personable, helpful, and knowledgeable.

Kellee H. 
Évaluation :
5

The absolute best customer service hands down! The guy that works there is so helpful and very friendly.

Jeff M.  |  Expérience générale 
Évaluation :
5

Nick was extremely professional and easy to talk to. If I need to rent a U Haul again I will definitely use this location to give Nick my business.

ERIC STEVEN W. 
Évaluation :
3

The trailer lights did not work on pickup, and there were no other trailers available. When I troubleshot and found that the issue was the bulb and not wiring related, I swapped the running light and brake/signal light and then everything worked. The worker seemed to not really care that the lights were inoperable.

Nikolaus S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

I’ll use for future storage needs.

MIKE M.  |  Expérience générale 
Évaluation :
5

Aucun dépôt

Tad B. 
Évaluation :
4

Friendly staff. Very helpful in getting the trailer backed in at the return location.

STANLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Keep it up. Great staff and easy to work with able to get truck and get moving quickly.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATINA M. 
Évaluation :
5

Nick was extremely helpful, professional, knowledgeable, and overall great person. I would definitely recommend this location because of the service he provided each and every time I visited the location.

Mary R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICM L. 
Évaluation :
5

Nothing, it was very quick and easy.

Daniel H. 
Évaluation :
3

Trailer was mad at location I had scheduled for pickup. Without notice they sent me across town. I've use this location for years but understand it was out of their control because of lack of inventory. If you reserve a trailer at a given location I would assume that it should be available-not good

Richard G. 
Évaluation :
5

Management very accommodating and a pleasure to work with

Meagan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha G. 
Évaluation :
5

The customer service was great. The sales person was very friendly and knowledgeable. If you could hire that person to run all your locations that would greatly improve customer service with UHAUL.

TERESA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marche S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo P. 
Évaluation :
4

Nothing.

Wardell P. 
Évaluation :
5

Thanks for the great and friendly service!

Daniel B. 
Évaluation :
5

Great experience

Nathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiram V. 
Évaluation :
5

Nothing really. Doing a wonderful job

Alexuis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
3

Well, the app could be a little easier to use.

Joseph E. 
Évaluation :
5

Nothing they treated like a regular costumer that often uses their service Very fast service , friendly

WILFREDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA L. 
Évaluation :
4

Attendant was very helpful in directing us where to drop the trailer

GREGORY G. 
Évaluation :
5

Nick is always very helpful. Thanks for the great service.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene G. 
Évaluation :
3

N/a

EDUARDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL S. 
Évaluation :
5

Nick was awesome. Came in clutch when i had an issue with my personal vehicle. Huge help. Definitely be going back there

JACOB L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
5

U-Haul really needs to put a way to lock trailers to vehicles. It's good that the trailer itself locks but all someone has to do is pull it off the vehicle and take it with all if your stuff. My husband could easily pick the smaller trailer up and put it on my vehicle while full. My cousin and myself did the same thing with it full on the way back (and we aren't very big women).

Jacqueline B. 
Évaluation :
3

I spent 30-40 minutes cleaning-up the trailer's interior. It had a puncture in the front exterior wall which created a slight break inside allowing water/moisture to ingress. The exterior puncture appeared to have been caused by a previous renter from backing-up with the trailer allowing their bumper to collide with the trailer. When picking-up the trailer, I even pointed it out on the outside and inside to the rental person - he just marked it with some "previous damage" stickies. I put on some duck tape on the outside to prevent water/moisture from getting in (anticipating rain).

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abrea J. 
Évaluation :
5

The service was one of the best and very helpful

PAUL G. 
Évaluation :
5

Friendly, helpful service! Thank you!

BARBARA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY D. 
Évaluation :
2

The car carrier we contracted for wasn't there when we arrived. We were told it was never in the springs and was always in Florida. They found us a different trailer but it was 20 minutes further away from our house. We were told we had to specifically use this uhaul center because it was the only place in town that could rent car carriers. As it turns out, we rented the car carrier from a self storage facility, just like the one less than a mile from my house that I was told I couldn't use.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

The guy who opened the gate for us was so friendly! Nice to see people who like their jobs.

Jessica C. 
Évaluation :
5

Nick was awesome! He was very helpful and the return of the equipment was painless!!

Brandon P. 
Évaluation :
5

This vendor was excellent. However, UHaul changed my pick-up location to this one, even though the website had said it was available closer. I was not able to keep my originally chosen location that I had booked, and therefore ended up paying more in mileage than I would have. When I called UHaul, they refused to discount or refund the difference in mileage price that resulted from this change.

Brandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeShanda F. 
Évaluation :
4

The personal contact at U-Haul is excellent. Friendly, helpful and informative. Covid 19 measures are being taken and customer safety is evident. Setting up an account and navigating the verification, check in, and picking up a vehicle by smart phone seems a little cumbersome, though I am not a tech savvy person.

Stan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S. 
Évaluation :
5

The guy who gave me the uhaul was extremely friendly.

brandon R. 
Évaluation :
5

Awesome guy helped me very well. Thanks bud!

Roberto M. 
Évaluation :
5

Service rep was courteous and friendly. He also did a great job explaining why equipment was not available at my first choice location.

Steven G. 
Évaluation :
5

Pick up and drop off was easy would use again and nick was very nice ??????

Kristfer G. 
Évaluation :
3

They took more money off my card, The amount due was 96 $.0 by phone, and when droop the truck the take 131,00 $. I already start a reclamation.

Yesenia R. 
Évaluation :
5

Just keep doing what you're doing. Good job.

Laura R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessie S. 
Évaluation :
5

Very helpful and professional Truck was great and just the right size. Everything made our job so much easier.

Kendra T. 
Évaluation :
4

The person that the help to us, was really good, even about the problem with the Corona Virus issue.

Samuel C. 
Évaluation :
5

Nick is the man! Very thorough. Answered my questions! Excellent service à la clientèle. Give him a raise! Thanks

michelle T. 
Évaluation :
1

They did not explain shit too me and they took out way more than they told me you guys are the worst.

Melvin M. 
Évaluation :
3

I got charged for additional day when I dropped off the trailer on time and cleaned.

christopher R. 
Évaluation :
3

The 6x12 trailer had visible rust at the brake chamber, the length of the trailer tongue and lack of anti-sway measures made the transport from Colorado to Florida difficult when winds were increased or uneven pavement. The location is small so the trailer was parked on the street.

Jason R. 
Évaluation :
5

This location goes above and beyond to enhance the customer's rental experience. I rented my u-haul right after a blizzard. This location helped defrost the U-Haul and spent extra time to make sure I understood everything about operations the vehicle in adverse weather conditions. Excellent service!

Jonathan B. 
Évaluation :
4

Stop charging 20 $to check in a truck the next morning after dropping it off after closing time. I had not had the process explained to me and was told to just drop off the keys and contract. That's a garbage policy for uhaul to have and you have forever lost me as a customer because of it. It's abusive and price gouging. I will never do business with uhaul again. The location was nice.

Nicole M. 
Évaluation :
5

Vans to be able to leave state

Debby R. 
Évaluation :
1

This was the worst experience. We spent 40 minutes just tying to get our truck. We had the truck for 3 hours. We went probably 25 miles and the.n got charged 24 for gas. The chat feature was horrible. Nobody answered. We were on hold with 24/7 forever.

Mandy A. 
Évaluation :
4

only problem was the return did not get logged in promptly, so I got a text implying the trailer was not returned even though it was.

Ronald G. 
Évaluation :
5

This location was extremely helpful. The staff was knowledgeable about the equipment and quick to get complete my contract

Marc A. 
Évaluation :
5

add a half day service

Wendell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy O. 
Évaluation :
3

Friendly staff. The drop off location was a little bit small for a uhaul affiliate.

Adam G. 
Évaluation :
4

The online registration and pick up actually took longer than the normal process. Scanning the location barcode was not possible with my phone's VPN. I selected a dolly during reservation, but it did not show up on the system at the location. Location employee was very friendly and helpful!

Daniel P. 
Évaluation :
5

Very helpful, upbeat, and ready to assist.

Edward S. 
Évaluation :
4

Not a thing the lady n gentleman were a team and took care of business with good communication amoungst the location and traffic was good, Don't change a thing at this office on 1625 lashelle way Dusty....

Dustin L. 
Évaluation :
5

The attendant here was very helpful,courteous and pleasant to work with. Helped with information about the rental contract. Good job!!

JEFFERY J. 
Évaluation :
4

The biggest issue i faced was i was not told that i had to ping my location apon drop off. I dropped it off 2 hrs early and was tood up untill an hour before my scheduled drop off time that i had to ping my location or pay 20 $. I live 45 min from this location and the roads were frozen and and it was snowy, i called customer service and was told i had to either drive 45 min on frozen snowy road with multi accidents and road closures or pay 20 $even tho i had photo proof with geo-tags of the drop off. I called and going and got to the returns department and was helped by this nice lady. But you should point out the after hours drop off for EVERY customer and have a solution for customers if they have left the location but have photo proof.

Kaia W. 
Évaluation :
2

Truck was very dirty, had been driven thru mud and I had to wash windshield before driving it. It took over 45 Mins. to check out equipment because computer was slow.

steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
5

Thanks

Joel H.  |  Réservation 
Évaluation :
5

Easy check in! The woman in the office was very nice. I love the drive up units!

Marion S.  |  Réservation 
Évaluation :
3

I have not checked in.

Marion S.  |  Réservation 
Évaluation :
5

Very good personal

Gilberto V.  |  Réservation 
Évaluation :
2

Really wasn't happy that my military discount that was promised for the duration of my contract, wasn't honored.

OLUWATOBI O.  |  Expérience générale 
Évaluation :
5

I called to make sure our account was in good standing. The office said yes, we drove over 100 miles only to find out that we were locked out. Had to call a locksmith to break the red lock (100 $+)!!

lucia o.  |  Expérience générale 
Évaluation :
5

Easy set-up and move in.

Jared S.  |  Réservation 
Évaluation :
5

I did not move into the storage unit, however the online reservation process was very helpful

Anquanda W.  |  Réservation 
Évaluation :
5

Caretaker was wonderful and was able to make an adjustment we needed. Facility and storage space were both clean and well maintained.

KRISTEL H.  |  Premières impressions 
Évaluation :
4

No complaints. Quick, easy check-in, friendly staff. Secure facility is clean and well maintained.

BRIAN F.  |  Premières impressions 
Évaluation :
4

Very helpful and professional

TIFFANY S.  |  Premières impressions 
Non reviews have been submitted for this location.

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