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Taira M
Customer Reviews for Colorado Springs Self Storage South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was our second time renting a truck from there, and the guy at the guy that assisted us was very professional and helpful, I have some doubts about which truck will be better for us and he took his time to walk with me to assure me I was making the right choice, I will him a 10 out of 10
Maribel GThe guy who checked me out looked me right in the eyes and LIED to my face about my cost by approximately $100, and discouraged me from receiving a printed receipt. A regional manager by the name of "Sean" reached out to me to just apologize, and did not offer a refund for the employee's erroneous mistake. Absolutely terrible customer service from everyone involved. Will never use Uhaul again.
Robbyn NExcellent customer service! I wish every business was this attentive to customer needs.
Kirk HIan was great
LUCAS HThis location let me leave with no operating tail lights or inkers.
Jesse LEverything went very smoothly. Worked out well.
Michelle CNothing it was great.
Kevin SI'm a customer so I don't know Uhauls operating procedures so don't think a customer is incompetent when they were told one thing from an initial location and then are informed something different at another location. The older gentleman I worked with at Lashelle way was quite rude and arrogant, made me never want to use Uhaul again, however my experience the following day on the 21st my experience with Ian was phenomenal as he was very knowledgeable and polite.
DAVID JMake sure drop off location is close to destination.
AKIRA VGreat experience again dropping off the trailer. I will always use U-Haul.
Joseph MAucun
Paul RI returned after hours so had nobody there to help but the process to turn in was simple and quick.
Michael SThe location is a little hard to find, tucked away behind other buildings. Personnel were helpful and pleasant to deal with.
randolph sGreat customer service and truck was ready when we arrived.
Travis POverall, the dropoff itself, went smoothly. Unfortunately, the U-Haul app did not work properly on my nephew's iPhone and I was charged $20 even though we downloaded the app and were able to input some data (location, scan bar codes for truck and auto transport). I submitted a comment as part of my record for this rental (Concern Ref ID 4547705).
Thomas DI can't think of anything that could make it any easier or simpler. Ian, was very professional and friendly, thank you!!
Clint SCompany left a bumper in the rear cab or a u-haul kinda weird plus i had to travel with it with our move
Cheyanne VGot Double charged for the rental
Cody RNo improvement needed. Excellent customer service.
GARY GMy order was originally supposed to be at another location but my truck was not there when we arrived so I was sent to another location. Do I receive some sort of credit back since my order was not where it was supposed to be?
Isabelle GNo room to park a vehicle "on the lot." Most were parked in the street. Unclear as to whether or not it was ok to park where I did, but the office wasn't open on July 3rd.
Caitlin KCustomer service was great!
TODD LThey were very quick and friendly. Very efficient.
Jackie SThe pickup was easy and convenient. During my rental the oil pressure light came on but it did not affect my trip at all.
Latasha RThe lady was very helpful
Melissa CAmazing place to do business. My go to from now on out.
Joseph SThis store's operator delivered what I ordered at the time I ordered it which various other locations in the area failed to do. Three other locations changed my booking without my consent, this location delivered what I requested in my original reservation. Very helpful and professional.
Eric CThe guy at the place is friendly and helpful and gave me the option of returning the truck until next day which was Monday morning before 9:00 am.
Keshav BExcellent service and super easy return process. Merci
ian cStaff was willing to work with me and assist me throughout the rental process. He went above my expectations to ensure that my rental process was as smooth as it could be. By far the best U-Haul experience I have had.
Hendrik WI literally requested from the 3rd of OCT to the 3rd of November and was reserved but apparently they only gave me 15 days. So I eneded up having to pay AK additional 400 dollars. I was asked why do I need it for 30 ish days and all I have to ask is who cares why that many days I'm paying. The colorado springs uhauls need some serious training.
Michael pWe had a Great Experience at this Location! Ian was very nice,helpful and Organized! He had the Truck and our Supplies all ready to go!!! I highly recommend this Site for Renting a U Haul Truck!! Thank you Ian!
Kathleen ZThe location I picked up trick was supposed to have the truck and car dolly but it did not. To help me out the customer service representative went ahead and rented the truck to me there and then was able to pick up dolly from a second location. The only problem I had was it cost more this way originally was told 390 for the truck and dolly but doing them separately cost me $30 or so more was not what I expected so had burrow money from someone to get dolly. Also caused us to burrow money for gas too because the over charge
Frank GMr. Iyan was very helpful, he provided us a quick service and he is very kind young strong man. Thank you Iyan, thank you Uhaul. Hani Bawary
HANI BMy pickup location was changed to this store, and I was NOT notified - causing a great deal of inconvenience and also additional expense to me. The truck had a broken air vent in the cab, but I could not visually see this at the time of pick up. I didn't know until I went to adjust it while on the road. The governor on this truck seems to have huge issues. It will randomly rev the engine while already at top speed, and the top speed is set hazardously low. It is below the speed limit for many sections of open highway.
Katrina BNo issues at all. Service was great and pick up was super easy!
tasha pThe trailer we were given to rent had a rim and a tire that were bad so we had to wait for a technician to come to replace it. We were going from Pueblo, CO to Rapid City, SD so the trailer never should have been rented with the tire and rim in that condition to travel this distance. It also caused us to get back to Rapid City until the next day when we were planning on returning that night.
Tracey Cgreat customer service.
Adam KTruck cab was very dirty ! Sticky drink spilled on floor, ourshoes stuck to it, windows were filthy as well. I think for the amount of money the truck should have at least been clean at pickup otherwise the size of the truck suited our needs
cathy sBetter customer support
Justin SBuisness was closed when got there
JONATHAN DWhen you pay for things and they don’t put in the truck so you have to drive 45 mins to a Uhaul place to pick up the stuff they forgot in stressful.
Gavin SThe location is very cramped but the staff was extremely helpful.
Ralph AI prob won't use uhaul again but this location was fine. He wouldn't hVe known they didn't give us a dolly and that the cable was ours
MaiBritt DTruck was dirty. Trailer tires not in good shape and not filled to the proper PSI resulting in a blow out.
Christopher AThe gentle man I dealt with was always very accommodating.
Tina S | Expérience généraleFirst time renting a uhaul was unaware if procedue and was not explained..
Christa HGreat place! Safe and clean. Also the staff was very friendly and helpful with all my needs! I'd stay with you guys but unfortunately I've moved out of the area.
Jacob M | Expérience généraleEveryone I spoke with there was super helpful and nice.
jayna w | Expérience généraleSorry I didn't let you know I was moving out. It was kind of last minute. Merci.
hunter d | Expérience généraleEverything was outstanding
DARRELL FThere is a posting in the lobby that clearly states Military discounts are offered but UHaul has refused to honor it. John Garza 240-426-3021
katie gdropped mover off at 8:45 and the business was still closed!
NATALIN AExcellent customer service. Fast and efficient. Had a great experience.
SHANON SEverybody was friendly and knowledgeable.
Larry PThe staff at this location provided excellent customer service!!!! They made sure I was well informed.
thomas mGreat storage center! Nick, the gentleman in the office most of the time, is so great. Any time I have a question he's always super knowledgeable and able to help me out very quickly. He's also incredibly nice, always saying hi when he sees me going in or out. Overall great location being that I live in Fort Carson, super convenient for me.
Josh P | Expérience généraleThe headlights were so dim it's hard to see at night. Should take a look at them.
randy nNothing really . I do apologize though about making a mistake i dropped the keys way too early so i didn't have the picture of the mileage i also stated it on my rental paperworks (first timer) . But yeah really helpful and i appreciate what you are doing.
DANIEL AExcellent service à la clientèle
moises SDrop off location was good however you can tell the drop off call center was very disrespectful and unwilling to help. I am very disappointed in the company and the manager team at the call center
MICHAELJ FNick was very thorough with our check out and gave us great advice. Was a good experience!
Eric SI've given you the most negative review that I possibly can because of the manner in which you decided to increase my fees by more than 40 %. So I went to another facility that was more sensitive to my financial situation
david n | Expérience généraleFolks, The Manager or Lead Guy there Named "Nick" has been Exceptional throughout my rental period of approximately 17 months. Very Professional, and what I believe is that Nick is certainly A Cut Above his Peers. Great individual as you can tell that I was very Impressed with his Charater traits. Facility is always exceptionally clean and well organized. Certainly, you have earned my recommendation for future customers! Respectfully, Steve C.
Steve C | Expérience généraleTreated like a Rock Star.
Adalberto MProvide an option to purchase locks for the trucks units, or at least information customer when they pick up a truck to bring a lock, would help people looking to load and move. Rather then going to a store to purchase a lock and leave tbe unit unlocked.
PATRICIA ANick goes above and beyond to help customers. He had amazing customer service from start to finish. If I ever have to store my things, I would go back here because of him! You get the BEST service here. Don't bother checking any other place out!
Star A | Expérience généraleThank you you guys were like family to me
RODNEY K | Expérience généraleMy storage unit was broken into last year? Motorcycle parts missing.
CHARLES C | Expérience généraleStAff was the absolute best!!!
Mary B | Expérience généraleGreat owner and staff! Always super friendly and could help answer questions. The facility is secure with an electric gate and cameras. The units themselves are clean and put together well - my unit had a light too which I thought was a nice touch. Overall, recommend to anyone. It is also right next to base for easy access.
Greta W | Expérience généraleIf I need a storage facility I know exactly where to go! Access is easily accessible and convenient. The people are also very helpful and friendly
tyron s | Expérience généraleGreat service, would look no further for a storage facility.
Andrea S | Expérience généraleGreat place to work with.
Noah M | Expérience généraleThe absolute best customer service hands down! The guy that works there is so helpful and very friendly.
Jeff M | Expérience généraleI’ll use for future storage needs.
MIKE M | Expérience généraleNick was extremely helpful, professional, knowledgeable, and overall great person. I would definitely recommend this location because of the service he provided each and every time I visited the location.
Mary R | Expérience généraleThanks
Joel H | RéservationEasy check in! The woman in the office was very nice. I love the drive up units!
Marion S | RéservationI have not checked in.
Marion S | RéservationVery good personal
Gilberto V | RéservationReally wasn't happy that my military discount that was promised for the duration of my contract, wasn't honored.
OLUWATOBI O | Expérience généraleI called to make sure our account was in good standing. The office said yes, we drove over 100 miles only to find out that we were locked out. Had to call a locksmith to break the red lock ($100+)!!
lucia o | Expérience généraleEasy set-up and move in.
Jared S | RéservationI did not move into the storage unit, however the online reservation process was very helpful
Anquanda W | RéservationAngelina is awesome and so helpful.
Privacy R | Premières impressionsVery helpful and easy to work with. I`m very comfortable storing my property here.
Privacy R | Premières impressionsGreat service
Privacy R | Premières impressionsThe customer service was great, the facilities are also well maintained, and the security cameras provide peace of mind. The unit did smell musty, but it is an outdoor access unit so it is expected.
Privacy R | Premières impressionsCaretaker is awesome she was able to help us to make an adjustment. Facility and space are both clean and well kept.
Privacy R | Premières impressionsCaretaker was wonderful and was able to make an adjustment we needed. Facility and storage space were both clean and well maintained.
KRISTEL H | Premières impressionsI Had to change facilities due to location being too far from where the company is relocating me. The receptionist that answered my call was promt and very professional.
Privacy R | Premières impressionswill reschedule
Privacy R | Premières impressionsCalled the Manager and let them know I was not able to use their services due to plan and date changes. She was very nice and easy to work with.
Privacy R | Premières impressionsNot able to use this storage unit. Moving plans and dates changed. Will not use the unit. Called and cancelled the request. Manager were very courteous and professional!
Privacy R | Premières impressionsI do not like that I paid 45 dollars on the 27 and then have to turn around and pay the full 55 by the first that is crazy. What I paid yesterday should be what my first full month of rent is.
Privacy R | Premières impressionsVery polite helpful guy at the desk, perfect location, secure facility.
Privacy R | Premières impressionsReally nice helpful man at the front desk, easy to get to location right off the highway, secure facility.
Privacy R | Premières impressionsWe just started using this storage center, but so far the customer service has been excellent. The facility is clean and there are cameras all over to help ensure safety.
Privacy R | Premières impressionsNo complaints. Quick, easy check-in, friendly staff. Secure facility is clean and well maintained.
BRIAN F | Premières impressionsVery helpful and professional
TIFFANY S | Premières impressionsExcellent service à la clientèle.
Privacy R | Premières impressionsI tried by voicemail and email several times to cancel this 2weeks ago or more. I don`t need it. No one ever replied. It better not show up on my credit card.
Privacy R | Premières impressionsThe facility was great and the customer service was good.
Privacy R | Premières impressionsPrompt, friendly and knowledge service of what we might need based on our load..
Privacy R | Premières impressions