When I picked up my truck the people there were very rude and would not instruct me on my auto tow trailer . I had problems with straps on trailer all the way to FLORIDA. The truck was also to small and at some times would not go over 40mph. The people in Palm Bay drop off were excellent staff and I would recommend them.
Michael F.
Customer Reviews for Columbia Marathon
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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I re-fueled the vehicle back to the level it was at when I picked it up, but the attendant at this location marked that it was too low and still charged me the 50 $.
DANIEL G.Excellent service
RONALD F.The equipment I ordered and needed (a furniture dolly) was not available at the location of my truck. I had to drive out of my way to get a dolly from another location! The first location said I could return the dolly to that location with the truck, but the other location said absolutely not and I had to then go out of my way to take the dolly back as well, wasting quite a lot of time and money!!!
CANDICE M.Overall service was excellent. My only negative observation is that the cabin was not adequately cleaned as you would expect. Other than that, we are good.
Francisco A.Columbia Marathon team was amazing. I felt welcomed right from the get go. Getting all of the information entered online before the pick up was a real time saver. Even though it was further than i wanted to go to pick up the truck i will be using this locat
Derek K.The right side tire was only at 15PSI. They staff assisted with filling the tire. You should do proper maintenance on these trailers.
Gene C.all ok
joe R.Check engine light was on when I picked up the truck, couldn't drive on highway in fear of it not working. Got charged for 2 items that I didn't get.
Greg P.Have used this location before. Always a good experience
Kevin B.Our truck had just been washed and cleaned, and it was ready to go on time. Returning it was just as easy. Altogether a positive experience for a stressful moving day.
Geoffrey J.The truck was not maintained mechanically. It ran very rough, did not want to shift. I am glad I only put 21 miles on it. If I had a big job or out of state I would have to have gotten a different truck. This one was scary. I did mention to the place that it ran rough. No comment from them as if don't bother me I don't care. I hope it doesn't leave someone stranded between here and who knows where.
DONALD P.customer service very bad. I check in online and still took way too long
Joshua S.I don't think it's the location's fault but, when I reserved the truck, I signed up for the 24/7 truck share program where I just use my smartphone to check in. When I arrived there and attempted to check in, UHaul's website said I had to see the attendant to pick up my truck. Just wish I hadn't wasted time setting up the mobile check-in and learning how to do it.
STEPHANIE S.The guy was annoyed because we didn't use the “online†option to return the truck. We returned it 45 minutes prior to the place closing ..... I will never refer anyone to that location.☹ï¸
DARYL R.But make sure your trailer is properly attached. The guy processed my order was not willing to even show me what is mine, I had to roam around their lot to find my trailer. After I insisted, he attached it to my van but very poorly. It completely came off halfway, I was very luck that one chain was still hooked which prevented a very serious accident on highway. Me and my family on board were very luck to scape this accident due to negligence and unprofessionalism from the guy who installed. I am still too upset about it.
Mohammed H.Online reservations. The drop down is not phone friendly. The browser i used made it difficult to select, changed my requests if i couldn't select it fast enough. My time became an issue, your customer service charged me over due to this. Trying to get keys was a small issue, guy didn't understand screen, didn't get checked in till 8:40, using up my time. Uhauls online reservations need work. Cant charge people for mistakes that are their control. Ill be using another company to finish my move.
Kristie C.I would recommend you call the facility directly because the online reservation web site is horrible and never works properly.
MICHAEL D.The service was great, but the price was not. I was quoted 69 cents per mile, but when I arrived to pick up the rental was told it was a "weekend price" of 99 cents per mile. There was no mention of this whatsoever on the reservation page. The gentleman who waited on me was very apologetic and understanding; however, this was out of his control. Very, very deceptive!
Andrew C.My only issue was in the middle of this crazy pandemic no one (employee) was wearing a mask. That made me question, was the van I rented cleaned properly prior to me renting it. Otherwise, I always rent from this location.
Christothoula S.FAst and easy
Kimberly K.The employee made sure the trailer was securely attached to my vehicle.
THOMAS G.No improvements to speak of... I really like the check in app... very easy to use
Shane B.Mask complience was seriously lacking. I kept as great a distance as possible
Robert P.Great people
Carrie G.Staff were friendly, but were not wearing masks.
Sean R.Very helpful staff
Edward K.All workers at this location very helpful and courteous.
VIC F.Everything went well.
GORDON K.All very good
Debbie S.I have two charges on my credit card for my rental.
Brandon L.My truck was smaller than what I paid for and I got no discount so that made me unhappy
Thomas S.We have used this business several times and have always had a very good experience.
Rick S.everything went great thanks
David R.The location was ok but i had to pay most of the mileage charge just because it was several miles away from home. I was literally only moving less than 1/4 mile away. The assistance/service was great. The only thing I didn't like was the online truck rerurn experience for after hours. After moving stuff and being exhsusted from the entire moving day, the last thing anyone has the energy to do is run around taking pictures of the truck. I felt like we were doing someone else's job because it never used to be that way. Charging 20 $if it wasn't done (according to the contract), I felt was unfair. How about instead giving maybe a discount off the bill if it's done? That seems more of an incentive.
Patricia G.Fix the uhaul computer system so it dont take forever...I'm allready in the system and gave my card over the phone...still gotta go thru uhaul computer and bring card??...location and staff was excellent
Michael M.I'd I appreciate bit employees wore a mask. There are signs that say customers must wear a mask. But not a single employee was. ðŸ¤"
Breyer E.When I left town in my rental Uhaul, I had questions so I dialed the local number. It rolled to a national line everytime I called!
Douglas D.There was a problem with this particular vehicle. Driving around town all good but once you get on the highway the heat from the engine comes through to the cab. Even with the air on as high as it would go the cab was almost unbearable to drive. It actually got so hot at one point that my cell phone overheated and shut off. Had to drive through multiple rain storms with the windows down. Truck was clean and worked out great for us but that heat was hard to handle.
Mark H.I signed a receipt that took out 41,79 $ from my credit card for a van that was advertised for 19,95 $ a day! I had that van for 4hrs that day. That night I get an email that added 16,00 $ more to the bill with no reason, for a total of 5 700 $for a 19,95 $ rental. I wouldn't rent from you again EVER !!!!!
DOUGLAS A.Check in/out process was very quick and efficient. Overall, positive experience.
Corey G.everything at this location excellent
Kerry T.Great customer service! Will definitely rent from this location again.
Caitlyn J.Had to disconnect trailer myself
Donald N.While the truck was clean, it ran VERY rough. Also, I still have not received a confirmation receipt from Uhaul for the amount paid which was less than the original estimate.
Michael C.The truck was clean. The breaks however were awful. It should not be rented until it's fixed.
Christine F.The pick up was quick and easy. The attendant knew what he was doing.
David S.Excellent experience. Will definitely be using this location again in the future.
Joseph B.