Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The folks working at the facility in The Dalles were AWESOME!
CHRISTOPHER GIANATASSIO
Évaluation :
5
Don't change a thing. Great, friendly, knowledgeable and helpful service.
Colleen Worrell
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL SAENZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vernon Jermann
Évaluation :
5
U=haul Rep Kim did an excellent job of assisting me during this transaction. The best service ever from reservation to rental! She deserves a raise and a promotion. She should be nominated for U-haul Dealer of the year!!
Paul May
Évaluation :
5
much better then the gas station.... Great expeience overall tho... easy peasy!
Lori Mellon
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA MONTAVON
Évaluation :
5
The best u-haul facility I've ever been to!!! The staff there is the best. They are friendly and welcoming and help in every way possible.
HUMBERTO MONJARAZ MARTINEZ
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Expérience générale
Évaluation :
5
It was a great experience and the staff were great helping me out. I just wish there was a location in Hood River, but this location made it ok.
Dave Cockburn
Évaluation :
3
Le client n'a pas laissé de commentaire.
ANN ELDRIDGE
Évaluation :
5
Excellent service! Kind staff.
Alison Church
Évaluation :
5
Friendly and helpful
John Mooney
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dan Lathrop
Évaluation :
5
Very accommodating and friendly, thank you!
Fabian Tillier
Évaluation :
5
Le client n'a pas laissé de commentaire.
rick cowart
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Freni
Évaluation :
5
Convenient drop off location.
Stanley Loop
Évaluation :
5
Le client n'a pas laissé de commentaire.
keith Broeckel
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEAN VILL
Évaluation :
4
Way over priced. We used the 10ft box truck and it was more expensive for us to use it for one day than when we move states last month and used a 20ft truck for a week.
KYLE BUCK
Évaluation :
5
Le client n'a pas laissé de commentaire.
don osborn
Évaluation :
5
Professional, Knowledgeable and Efficient.
Casey Lognion
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas Heisler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lamese Taala
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lamese Taala
Évaluation :
3
A no frills location, but the attendant was really nice and we had a good conversation while she checked me in. I got back after hours and the smartphone check out went very well.
John Buck
Évaluation :
5
Agents professional and courteous...
Anthony Dellarico
Évaluation :
5
Kim was super helpful!
VALJEAN CLARK
Évaluation :
5
wonderful experience, will use them again next time
William Boxx
Évaluation :
5
Everything went smooth, fast, easy. Kim was awesome. Very friendly and so helpful.
Jacqueline Mcmanus
Évaluation :
5
Kim is incredible! So helpful knowledgeable and friendly! Will forever recommend this place for storage or u haul needs as long as Kim is there! Been coming here for many years and never ever had a bad experience!
Rachelle Merkling
Évaluation :
5
Le client n'a pas laissé de commentaire.
gary goe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ken Jacobs
Évaluation :
5
Le client n'a pas laissé de commentaire.
henry warth
Évaluation :
5
In and out. Great service.
mike baker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Earl KUHNHAUSEN
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARC BUSH
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Expérience générale
Évaluation :
5
Kim is the best!
Earl KUHNHAUSEN
Évaluation :
5
Kim is the best, so friendly & helpful.
Earl KUHNHAUSEN
Évaluation :
4
Easy to find and accessible.
Joe Talamantez
Évaluation :
5
Nothing to improve. The woman who helped us and checked out the truck was fantastic and a delight. She made sure we had all our questions answered and was very friendly in doing so!!!
NICOLE MARTINEZ
Évaluation :
3
Unfortunately for us the secured facility was an issue since one of our units got broke into and several thousands of dollars were stolen but other than that it worked great for us. The office was super helpful and amazing to work with.
Leslie Aschenbrenner
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel Drinkwine
Évaluation :
5
Super friendly and helpful staff. Kim was awesome! Picked up and dropped off Uhaul truck with ease. I didn't need a storage unit this time, but when I do, I will go to Columbia Stowaway. Honest and reliable. Great location. HIGHLY recommend Columbia Stowaway!
Kai Nichols
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Miller
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy SPRINGER
Évaluation :
5
Everything with our experience was great, great customer service when we picked up the truck! Really cute and clean location!
Kara Tobin
Évaluation :
4
Drop off was easy and staff was friendly and helpful.
Bruce Opsahl
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joseph SKEEN
Évaluation :
5
Friendly,easy to work with,will definitely use her again if needed
Richard Smith
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas Paris
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pat Kuehnl
Évaluation :
5
Le client n'a pas laissé de commentaire.
Israel Ayala
Évaluation :
5
Le client n'a pas laissé de commentaire.
sawyer brazell
Évaluation :
5
Nothing to improve on they do an excellent job
Omer Fuller
Évaluation :
5
Kim is always a pleasure.
linda hanson
Évaluation :
5
Le client n'a pas laissé de commentaire.
harrison farr
Évaluation :
5
Le client n'a pas laissé de commentaire.
elyse keith
Évaluation :
4
The office staff were great after my 24/7 process TOTALLY FAILED. Luckily the staff gave up their lunch break to assist me.
Skylar Newkirk
Évaluation :
5
Le client n'a pas laissé de commentaire.
brian earll
Évaluation :
5
Le client n'a pas laissé de commentaire.
corey sissons
Évaluation :
5
Kim always does a great job! Very helpful and friendly.
mitch wilson
Évaluation :
1
Great customer service, nice folks!
Paul Shelton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew McCollum
Évaluation :
5
Kim was absolutely fantastic and helped me out with her kindness over and above the call. Thanks, Kim.
Keith Arndt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Bliss
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Expérience générale
Évaluation :
5
Nothing I can think of.
Stephen Hubbell
Évaluation :
3
The agent was very nice, but we had to wait for a while because she wasn't in the office. We tried calling when the office was empty, but got a message saying our call couldn't be completed. She said their U-Haul number wasn't working & gave us another number to call if we needed her help. The gas was supposed to be 1/2 full, but was only 1/4 full. The windshield was full of bugs on the outside & very dirty inside.
Stephanie Wenzler
Évaluation :
5
Service was great and the Uhaul was clean and worked great. Good Job!
rick cowart
Évaluation :
5
I wish there was more in stock. Didnt have auto transport dollies(none of the places within 50 miles did) nor did they have trucks bigger than 20ft. I was double booked for equipment and it really set me behind. This wasn't the fault of the place on 2nd street, but it happened within the uhaul company
ciaus koshney
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Latter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oliver Hamlin
Évaluation :
5
Kim at the front desk was great
Kevin Jeray
Évaluation :
5
Fantastic customer service. Very friendly and personal. Rent from them if you can.
Thomas Heisler
Évaluation :
3
I dropped off and checked-in equipment online, no contact with staff.
Stanley Loop
Évaluation :
5
Le client n'a pas laissé de commentaire.
henry warth
Évaluation :
5
No problem,everything good
Richard Smith
Évaluation :
5
Ridiculously expensive for 28 hour usage especially local usage
Cara Marshall
Évaluation :
5
This is the best storage unit in The Dalles. I love how Kim at the counter acknowledges you the min you walk in and is so helpful with any questions asked. She really makes this storage facility rock. Anytime I need a storage place to go to or rental of haul, this is my go to place. Hands down!!
MARGARET Monet
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Expérience générale
Évaluation :
5
Nothing, just replicate the young woman who runs this location :-)
Brian Englebardt
Évaluation :
5
Kil Odom 8s professional, & courteous. Kim is very knowledgeable & amazing!
Susan Miles
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Cleveland
Évaluation :
5
The return check-in via my phone was a disaster. Half an hour providing every single permission in order to allow your computer to communicate with my phone was all for naught. Never got it to work and had to rely on the local agent to make things right the next morning. I suggest you fix it such that people who are not as computer savvy as their grandchildren (spelled: n-o-r-m-a-l) can do the checkin procedure without half an hour of pure frustration.
Keith Arndt
Évaluation :
5
The lady in the office was super helpful and friendly. Everything was ready and easy.
Jonathan Larsen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joel Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
henry warth
Évaluation :
5
Wonderful people work at this uhaul. Always friendly and helpful.
FRANK VITTORIA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay Sauer
Évaluation :
5
Kim was excellent. She was always friendly, responsive, and professional throughout our 3 years of storage.
doug shipp
|
Expérience générale
Évaluation :
5
Please include a spare tire. Flats happen. I had to air the tire up every 40 miles getting home and it led to a long night. Until UHaul includes spare tires, a compressor and tire plugs are a backup option
Miles Wiebe
Évaluation :
5
Kim is great! We enjoy coming back to Olympia Stowaway.
Sarah Grace Durrance
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Expérience générale
Évaluation :
5
Kim is great at Columbia Stowaway! Easy and convenient experience.
Sarah Grace Durrance
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID WARD
Évaluation :
4
They are closed from 12-1, which was the time we returned our rental. We tried to do the self-check in for the return but the website wouldn't work. Since we had already disconnected it from our vehicle, we swung by after 1, when they were open again, to get it checked in. The representative at the front desk had already checked the vehicle in so there was nothing left we needed to do. The facilities were fine but the website was awful, both in renting and returning. If there were another company that offered rentals similar to U-Haul, we would have used them a d would use them in the future. If someone picks a location and picks the vehicle they want online, the assumption is that choice will be available at the location they chose rather than having to drive an extra 30 minutes. The website needs a lot of upgrading!!!!
Michael Stack
Évaluation :
4
The whole experience was good and the sales rep. was real personable and easy to talk to.
Curtis Bruenn
Évaluation :
5
Le client n'a pas laissé de commentaire.
jerrica decker
Évaluation :
3
Le client n'a pas laissé de commentaire.
Billy Brost
Évaluation :
5
Le client n'a pas laissé de commentaire.
STACEY TAYLOR
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron Carter
Évaluation :
5
I just want to give praises to this Uhaul facility. I have rented from this facility at least 3x since we moved to Oregon, now we are moving out of state and once again they have not disappointed. The service and employees are so friendly it makes you feel like you are using your own equipment and vehicles. I could have gone to the new and bigger facility, but I am always drawn to this smaller one because of it's good old hospitable, genuine service. Kim is amazing! Thank you Kim for always smiling! Workers like you are an asset to your company! Thank you Uhaul
molli davis
Évaluation :
5
The staff was very kind and helpful.
Joan Glaman
Évaluation :
5
Also, I called UHaul at least three times to change something about my reservation. They were always friendly and accommodating. With so many opportunities to get something wrong everything was exactly as I requested.
Carol Schaudt
Évaluation :
5
Le client n'a pas laissé de commentaire.
henry warth
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM GRATER
Évaluation :
5
Staff was very friendly and helpful.
Darren Campbell
Évaluation :
5
Nothing, Kim provided excellent service all along.
STEPHEN WEGNER
Évaluation :
4
Le client n'a pas laissé de commentaire.
NANCY BREWER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Wright
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corey Harvey
|
Expérience générale
Évaluation :
5
Love this place! Staff is so welcoming and helpful. I enjoy every encounter with them.
William Damewood
|
Expérience générale
Évaluation :
3
I am very happy with the level of customer service and easy entrance to my unit.
Mary McDonnell
|
Réservation
Évaluation :
5
Kim is great. She knows her business and gave excellent customer service! The process was fast and simple. Great access and facility. Merci.
JULIEN UNDERHILL
|
Premières impressions
Évaluation :
5
Kim did an amazing job of explaining things and made me like family.
Privacy Request
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Premières impressions
Évaluation :
3
Only complaint was lack of cameras. I couldn`t see any from my unit,
Privacy Request
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Premières impressions
Évaluation :
4
Very friendly and helpful office staff!
Privacy Request
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Premières impressions
Évaluation :
5
Awesome customer service!
Privacy Request
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Premières impressions
Évaluation :
4
The staff was great and helped us feel good about making sure our truck/trailer was secure while we were away.
Privacy Request
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Premières impressions
Évaluation :
4
Wonderful staff and great faciliry
Privacy Request
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Premières impressions
Évaluation :
3
Nice and new facility. The staff is wonderful.
Privacy Request
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Premières impressions
Évaluation :
5
They were very nice and helpful!
Privacy Request
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Premières impressions
Évaluation :
4
Excellent customer service
Privacy Request
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.