Although my location was changed the day of pick up from Hendersonville, NC to Columbus, NC, the owner operator at Columbus (Randy Brevard) was very helpful and accommodating with my rental reservation. Overall, a satisfactory experience…
George E
Customer Reviews for Columbus Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The scheduling/reservation process is horrible. times and locations are inaccurate at best. locations closed on scheduled pick up/ drop off..all generated by U Haul. My final , thank God, pick up location was a 90 mile round trip from the original reservation point AND THEY WERE NOT OPEN ON SATURDAY which was one main search criteria I used in making reservations. Actual in person customer service at both pick up and drop off was impeccable. Will not EVER use U Haul again. Period.
BRADLEY SNothing, Truck was great, rental rate was great, everything worked perfectly! Thanks
Tom MVery friendly and helpful.
Ralph OThere was dirt and broken glass in the back of the truck and none of the equipment I had paid for (2 hand trucks and moving blankets) were in the truck. They decided the day before to close that day so there was nobody around to remedy the situation. They have not responded to my request for a refund for the missing equipment.
Frank WEasy and fast
Lita LNo power point in truck for phone or GPS
Hans JVery helpful and polite woman who took care of me.
james jFront desk chick is hot!
Mark BVery helpful
Joe DThe customer service for the pick up and drop off locations were excellent! Had no problems with the UHaul truck itself. Great experience!
Jamie RAs listed in the previous comment, we found the check-in process and following the video challenging. We were very happy to be able to deliver the truck after hours because returning to work on Monday made it impossible to deliver it then. Overall, however, it was a very positive experience and the equipment was great!
Laura BGreat people to deal with!!!
Michael RThere was no one around this location to help even though it was still during business hours. I was there at 4:45pm and they listed their closing at 5pm
James FNothing everything was smooth and as it should be
RICK WThe ladies that work at this location are very helpful and pleasant.
Joe CLied to about rental rate. Very discouraging. I just expect businesses to be honest. Shouldn't that be a minimum standard??
rick bOnly set up as key drop due to COVID-19 concerns.
Terry BTruck was dirty, ashes were in the ash tray and the interior truck was not cleaned before rental. Truck was not inspected before I arrived at the facility.
Brian RThe gentleman is a bit grouchy but the ladies in the office are super nice. Just know that you have to call ahead, because they aren't always open during posted business hours. That said, I was able to get someone on the phone to come around both times. Standard small town experience.
Wendy NAll good
Michael GPolite and helpful
TODD CUnit was not available on the day or time of reservation. Had to make 2 trips to pick up truck. Was charged for multiple days for truck and other add ons we didnt add or use. Staff is very disorganized and do not return calls..
George HThe trailer was backed into some bushes and the rear was covered in leaves and ants had nested inside the trailer. It was very dirty all over. This trailer should be retired.
William CThe folks were professional polite and I was underway quickly. I even got a tip on backing which worked out very well using that tip I backed like a pro well I did a lot better than usual
William POutstanding service. The staff here is knowledgeable, friendly and provided great customer service.
Abe GNothing it was an easy process from beginning to end
JONATHAN PAlways kind, helpful, and professional, Shelley and Randy are the best. I wouldn't rent from anyone else in the area.
MARGARET CAll was good.
JOAN RThe equipment was old. When we opened the trailer the door flew upward and got stuck. We called Uhaul but had a VERY difficult time getting the right department (talked to at least 5 people before being sent to the service department). In the end I was able to get the door I jammed but if not warned about that it will happen again to others. It was very frustrating. We had our trailer fully packed before we realized this had happened. Could not drive to our destination for about an hour (after I was able to unjam the door). Uhaul was of little help.
Kristen PService was above and beyond service parameters
Stacie GAll is well
Brent FNothing. Everything worked out just fine.
raymond cTough to find the drop box. Sign is very small at entrance to a Tractor Supply store and actual drop off location is behind that. But, I found it after driving around back of Tractor Supply and was able to drop the key in the drop box on Sunday. This drop off location was very close to my storage unit where I unloaded the truck, so was very pleased! I did leave 2 new unfolded and unused boxes in the U-Haul for next customer. Merci.
David BExcellent and friendly service
Benjamin Rstaff at CSC ARE fantastic!!!
Doug LWe returned car dolly to this location. Gentleman assisted in a timely manner to help make the return of rented car dolly easy.
rebecca gExcellent experience.
Kimmy OThis is the second time I have rented a u haul from these folks and they are GREAT..professional, knowledgeable and fun to work with. Especially Randy and Shelly.
Doug LColumbus Service Center and their employees are GREAT!
Michael Sowners very helpful and professionl
Joey CThe ladies in the rental office were so friendly and helpful. I will definitely use your services again.
CARREN SThis was my original drop off location. When I went to do an after hours drop, I found that my location had changed. No notification to me. The new location was about a half hour away. Called to change back, but they wouldn't/couldn't. Asked to speak to a supervisor and they were too inconsiderate to speak to me and made the original representative pass along their conversation. This call took 48 minutes. Not really how you treat your customers. Called the next morning and took less than 30 seconds to change back to my original choice. Going to need another rental and will have to go with another company due to this experience.
Ryan KOutstanding service from Columbus Service Center. The owners and staff were very helpful and instructive.
Alan BKeep Shelly and her assistant on the job..THEY ARE THE GREATEST!!! COLUMBUS SERVICE CENTER IS THE BEST RENTAL IN THE AREA!!! DOUG LEMONS
Doug L