Given the return location from my pickup location this dealer was very limited with space due to it being a used car lot and had to park the rented truck and trailer on the street.
Grover B
Customer Reviews for Comet Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The drop off was ok.
ALEX MVery friendly and helpful! Would use again!
DeWayne DCalled the number on the paperwork, no answer but received a text from the number asking to text and I replied saying I needed to return a u-haul. I sent a picture also and then I had no reply after that, so I did the online return instead and was very helpful.
Jon GThe drop off location was in an area that looked very unsafe. There were multiple people who appeared to be on drugs in the area and it was right by a trailer park. This is not an inviting place, and to have your customers drop off a truck in this location is ridiculous. It's a car lot that has minimal parking on top of that. Find a better drop off location for your customers so that they don't feel unwelcome or worried.
Hugo GWhen I got to my moving location I realized that there was a lock on the trailer so I had to go all the way back to the rental place, I asked the guy who hooked up the trailer why he didn't check it he started yelling at me that he didn't even work for U-Haul and he said I was lucky he didn't tell me what he thought of me so I asked him to please go ahead and tell me because I was egar to find out. He stormed in to the rental office slamming doors open and stormed out the back. The owner of the place asked what was going on and I told him and then he proceeded to ignore me standing there and I asked if he was going to deal with this and he said the other guy went to get some tools. These people are out of their minds at this location. Worst service I have ever experienced.
Egill GNothing, quick and easy pickup.
Kevin JI only rented for one day my receipt say two and I didn’t get my dolly other then that I loved the staff they did great
Mecheala TThe truck was full of trash that I had to have my movers clean out. The lumber and wood pallets would not be picked up by the trash collectors, so I have to haul them to a dumpster to dispose of. This cost another hour of labor plus whatever it will cost me to haul off. It took an hour to check out the truck beause my location could not be verified, and I had to take pictures of my contract. Thank goodness I had a print copy with me. Also, it sounded lije the brakes were going out and the truck broke down just outside of Tulsa.
Jody WThey are trying to charge me another day and I didn't take an extra day
Nathanael KAnother great uhaul experience
William SThey were super friendly and helpful. I AM NOT HAPPY WITH THE WOMEN WHOM MADE MY RESERVATION, SHE SAID THE SIZE I GOT CAME WITH A DOLLY, I WAS IN A HURRY SO PICKED IT UP AND LEFT. GOT TO MY STORAGE TO FIND NO DOLLY, MOVING THINGS MYSELF, A DOLLY WAS A MUST. AFTER IT BEING WAY EXPENSIVE, AND NOT GIVING THE CORRECT INFO, I AM GOING TO CHECK OTHER COMPANIES BEFORE UHAUL.
Debbie WThe location looked like a junk yard. I didn't recognize that it was a U-Haul center until I double checked and called. However, the staff were very helpful and kind!
Michael LUHaul switched pickup locations on me without notifying me. When I picked up the rental it was COMPLETELY out of gas. I did get $50 off my rental fee-but cost me $140 to fill it.
Shane MCould have done a better job ensuring equipment was checked in correctly. Gas gauge was not on 7/8 gas was on 1/4 tank. I could not get help bc I was told to check in using my phone.
Holly GThe owner was very rude. And didn't complied to our agreed pick up time
Debbie CTruck should have been cleaned out. Whoever had truck last, their paperwork was still in truck. To the wrong person, they could have had thwir identity stolen or anything else.
Lisa RAttendant at this location was excellent, but I would not recommend anyone use this location. Overall, U-Haul experience was terrible. Booked a reservation online for a different location- they had no record of resv. and refused service
Robert FLess congestion in drop-off. Clearly marked areas. Pets running loose. No one available or able to answer questions or help, again. For me, a future business deal breaker.
LETITIA CNice people. Lot is tight but helpful staff
todd gEverything was great
Gary BGreat people he was very kind and I was running late getting there and he waited for me that was so nice cuz I really needed that trailer
Saima MThe guy there was very personable over the phone and when I met him. He did start to hold a conversation with another man. I wasn't sure of where we were in the process of getting me finished up. But other than me having to stop his 10 minute conversation with the other guys to ask what was going on, it was great
Knikkoya NI luckily returned it on a day that they are closed, yet someone was there.
Colby LKeep up the good work keep things like they are convenient
David Bwell ran business.
Janet EHad to clean inside of truck ourselves and I had to put new windshield wipers on it
Dean JTried to scam me. Returned the truck on 5/26 at 4:30 pm (have a picture and witness to prove it). Then I get a charge receipt in email saying I returned it on 5/27 at 2:41 pm, which is laughable, because I wasn't even in Tulsa then. Had to go through my credit card company to fight the fraudulent charge. I should be compensated for Comet motors incompetence.
Randall KGreat experience I highly recommend Comet Autos for Uhaul services
Charles WI ordered a dolly and did not get one. This was an incredibly difficult move and a prize piece of furniture was damaged. Then I reported the missing dolly and was still charged for it after I refuted the charge. Probably illegal. Won't ever do pick-up without a human again.
Elizabeth MKeep up the great work
David BVery friendly young man took care of us. Only took a few minutes.
Glenn DYou are doing a great job
David BSry but not satisfied
SHAILESH PBrian is new to the Uhaul family but has acclimated well to the high quality and excellence that this company expects.
Jeff HBrian was very helpful.
Jeff Hup date the open hours they dont really open tell like 9 30 or so
james Lcould not find anyone to leave truck so had to walk away from it
kim hLe service a été excellent. I recommend this location as one of the best. Merci
Lorita SVery polite, prompt excellent over all service
Danny T