The store was too busy with 10 plus people in line and one open register. The parking lot was very busy with vehicles coming and going. I had to roam the store looking to find an employee. I unhooked the trailer and parked it myself and told them where it was and took photos.
Steve M
Customer Reviews for Commerce City Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I ordered a 17 foot truck at a location that was further away from my home because it was the only 17 foot truck that was available. When I came to pick it up, I was told that they only had a 15 foot truck. I had to make 2 trips because the truck wasn't big enough. When I returned the truck late, they tried to charge me for an extra day.
John HBe understanding of conditions beyond the customers control. Don't charge customers without their knowledge.
Justin MHave the correct equipment for the reservation available first and foremost.
Joshua LParked the Uhaul in a designated spot and dropped the keys in the lock box, easy and simple!
Sarah CI could have found a closer drop off. Not their fault. It was a simple process.
James PThe Uhaul had a very strong smell of vomit that was hard to bear. We wiped down all the seats with clorox wipes and they came up black. I would hope this truck is not rented again until it is detailed.
Alexis DThe return of the trailer had an issue. The system wanted to charge me for returning to a different location. I picked up and returned to the same place. The location had to call Uhaul to try to fix the issue. I still don't know how much I was charged for the entire rental.
rick kUpgrade your management software so the employees at third party locations don't struggle to use the website to check customers in and out. Employee was great, should've been done in less than five minutes. Took 15, most of which was repeatedly trying to access the website she's required to use
Ryver OThe pick up process was very very slow. The representative took a lot of time to get the U-Haul, maybe 20 minutes? When you go to pick up a moving truck, you are in a hurry and want it to be a swift and easy pick up process They were also a lot of hidden fees. When I put it online it was $120 but after paying at the kiosk it went up to 170. This was very disappointing and makes me not want to use U-Haul again.
Anne FWonderful service and would highly recommend friends and family to this location
jo lDue to lack of training I almost had an accident shortly after leaving the Ace Hardware store. The person hooking up the trailer did not know what they were doing at all. He did not tighten the hitch receiver at all. When I was going down the highway the trailer came off of the ball on my truck and almost caused me to crash. It was whipping back side to side forward and backwards. I was not pleased with this location or the gentleman that hooked the trailer up.
Adam MThis ACE store has UHaul just a short time, it took a little until everything was in the contract. Did choose this location because of walking distance to my house.
Bernhard HExcellent service à la clientèle
Austin MMy saleslady walked me through the whole experience with professionalism and grace even when online glitches delayed her attempts to make it smooth and quick m
Al FWhy was I sent 30 minutes north of Denver from South Denver to pick up the trailer!!!! I passed a dozen places on the way there! And it was the second day the business ever rented out trailers. Another 45 minutes waiting for them to figure out the software. Terrible terrible coordination of services.
Joseph S