Évaluations des clients Commercial Tire Distributors

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Commercial Tire Distributors

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jake C. le

Évaluation :

Many mistakes were made starting with the first place we went to being closed when they weren’t supposed to be. Then is took 3 attempts to get another truck through express checkout. And when I finally got the truck it was parked behind 2 other trucks and unable to be moved. I called and received the access code to a different truck which we finally got an hour and a half after all this began. However this truck which I ended up taking was not on my contract and caused a whole slew of additional problems. Including a EZ fuel charge that I am desputing because I replenishes the fuel in the vehicle and provided pictures of the fuel gage and odometer to prove it.

JESSICA S. le

Évaluation :

Answer the phone, (I called 3 times in 2 days with no answer during business hours) don’t over charge (paperwork said there was more gas than there was in the vehicle) and respond to feedback given if you expect a recommendation to a friend. The vehicle size I wanted was unavailable so I had to pay more. Not a good experience unfortunately.

Tony O. le

Évaluation :

The gentleman that attended me was very kind, helpful and an all around fantastic vendor. I will do all of my uhaul renting needs through him. fantastic plainly stated. tonyo

Courtney W. le

Évaluation :

The gentleman (forget his name) was incredibly friendly nice. Would definitely recommend friends to this location

Douglas W. le

Évaluation :

This is not the fault of the location but I was disappointed that the truck did not have cruise control.

Josh K. le

Évaluation :

No one was here at the location and is basically attached to a auto repair junk yard. I spent an hour on the phone with costumer service and at first they tried to get me to drive to another location but finally agreed to let me drop it off here.

Patrick L. le

Évaluation :

Out of the way for a univ of Texas apartment move.

willie F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian H. le

Évaluation :

Took a second to figure how the drop off worked but it all worked through the app.

MARIA C. le

Évaluation :

Great service!!

jorge S. le

Évaluation :

Nice place is not paved but it's very drivable no problems at all , very helpful staff

BRANDON F. le

Évaluation :

Not clean and personally a bad location for me. Individual was nice and helpful.

jorge S. le

Évaluation :

Customer service is great very friendly and helpful people very good experience I'll rent again if need a trailer

Christopher S. le

Évaluation :

I did not specify a drop off location at time of reservation. Very difficult finding a location to take the trailer in Austin, TX. Everyone was full. This location was kind enough to take the trailer. However, facility was a dirt/gravel lot on top of a hill with trailers/trucks scattered. I had to pull between an RV and a trailer to a small back area and execute about a 5-point turn. Eventually I dropped the trailer as it was and extricated myself. Primary woman at location spoke Spanish but no English. She had to get a helper to translate. It worked but not optimal.

Miranda N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cristian L. le

Évaluation :

They made a mistake in my ticket saying I did not fill the gas to the correspond mark , I email them and they correct the mistake and got the exact money back . Thank you

Mathew S. le

Évaluation :

Employees are nice, but they were closed. I was late dropping off because the truck kept stuttering out and stalled a few times.

edward M. le

Évaluation :

This is the worst experience I've ever had with U haul. I've never felt so taken advantage of by this company. I rented a truck for 1 afternoon but got charged for 3 days. Let me begin by saying this location and the people running are not up to U haul standards. The office was disgusting, it stunk and was really hot. I'm a regular U haul customer. I rent several trucks a year. Ive never had any problems at any of the other locations I've used. This location has ripped me off!! I received an emailed bill for 3 days. The person running the location charged me for 3 days when I returned the vehicle the same day. I dropped it off on the 13th, the same day I checked it out. He said I picked the truck up on the 12, a day before I actually got it. Then he charged me for an additional 2 days (14th and 15th) after I dropped it off. This is in addition to charging me for insurance when I told him at least 5 times that I did not need it and did not want it. Then he lied and said he would get it taken off the bill. Not only did he not take it off the bill, but he charged me for 3 days of insurance. The guy working there acted like he didn't know what he was doing and took almost a full hour to process my paper work and rent me a truck. It felt like he was intentionally trying to confuse me so much that I would give in and pay for the insurance. He printed out the paper work with the charges for the insurance and I continued to refuse and asked him to take that charge off. So he made a phone call and told me the charge would be removed. I feel like he got angry or something that I flat out refused the insurance and thus decided to rip me off. I've made several attempts to contact U haul by phone and by Live Chat neither of which got me anywhere. The truck was basically clean but the AC did not work. It was the middle of the day Texas heat and having no AC on a rental is unacceptable. I'm so disgusted and angry with this experience that I am demanding a full refund and my receipt of this refund will determine whether I ever use U haul again.

GENESIS G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer C. le

Évaluation :

The owner did not did not have me sign the prior damage sheet that was with the truck, and told me to turn the truck in with 3/4 of a tank. I spent $20 extra in gas to get it to 3/4 right before dropping it off and when the drop off owner saw the paper, he said it had to be 11/16ths of a tank. So I spent an extra $20 for nothing.

Linda B. le

Évaluation :

The company had my contact all wrong, fist they change the location for pick up and to drop off, they had the dates wrong for pick up and drop off, they had my mileage of traveling one way wrong. I even called to make sure that it was correct. Not a good experience at all. Not a happy customer. I believe I should have gotten a refund back because of the mess up that the company did.,

Alan P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anne V. le

Évaluation :

This place was terrible. I am shocked that UHaul allows this to be a dealer. I will be following up with customer service via phone because the specifics would be too much to write here. In general, they were disorganized, lacking supplies (no furniture blankets, no damage stickers, no large boxes) and the truck was filthy. We ended up having to swap it out with another Uhaul truck at a different location due to severe alignment issues in addition to some other less critical issues with the truck. I rated 2 stars instead of 1 because the people were nice, but outside of their pleasant demeanor, there was nothing good about this place.

Nathan L. le

Évaluation :

Le client n'a pas laissé de commentaire.

vincent H. le

Évaluation :

Mothing.It was good.

FERNANDO W. le

Évaluation :

Nothing to improve, smooth transaction. Thanks!

verdel J. le

Évaluation :

Very great representative. Nice people.

Warren B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia M. le

Évaluation :

Relaid my concerns to this location, a refund was promised. Damaged trailer/ leaked/ ruined belongings. George was the attendant at the drop off locations and was beyond nice and extremely helpful. He offered solutions and made my experience less upsetting. (pending refund)

Mark C. le

Évaluation :

Not a good place to drop the trailer. Lot was small and difficult to get in and out of. It was after hours so I cannot comment on the locations employees or owner.