Évaluations des clients Commercial Tire Distributors

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Commercial Tire Distributors

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Jasmin J. le

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Le client n'a pas laissé de commentaire.

maria G. le

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The staff is very friendly and helpful nobody wants to help me on Sunday evening but Here I being helped and treated like a VIP customer

Jake C. le

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Many mistakes were made starting with the first place we went to being closed when they weren’t supposed to be. Then is took 3 attempts to get another truck through express checkout. And when I finally got the truck it was parked behind 2 other trucks and unable to be moved. I called and received the access code to a different truck which we finally got an hour and a half after all this began. However this truck which I ended up taking was not on my contract and caused a whole slew of additional problems. Including a EZ fuel charge that I am desputing because I replenishes the fuel in the vehicle and provided pictures of the fuel gage and odometer to prove it.

JESSICA S. le

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Answer the phone, (I called 3 times in 2 days with no answer during business hours) don’t over charge (paperwork said there was more gas than there was in the vehicle) and respond to feedback given if you expect a recommendation to a friend. The vehicle size I wanted was unavailable so I had to pay more. Not a good experience unfortunately.

Tony O. le

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The gentleman that attended me was very kind, helpful and an all around fantastic vendor. I will do all of my uhaul renting needs through him. fantastic plainly stated. tonyo

Courtney W. le

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The gentleman (forget his name) was incredibly friendly nice. Would definitely recommend friends to this location

Douglas W. le

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This is not the fault of the location but I was disappointed that the truck did not have cruise control.

Josh K. le

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No one was here at the location and is basically attached to a auto repair junk yard. I spent an hour on the phone with costumer service and at first they tried to get me to drive to another location but finally agreed to let me drop it off here.

Patrick L. le

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Out of the way for a univ of Texas apartment move.

willie F. le

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Le client n'a pas laissé de commentaire.

Brian H. le

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Took a second to figure how the drop off worked but it all worked through the app.

MARIA C. le

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Great service!!

jorge S. le

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Nice place is not paved but it's very drivable no problems at all , very helpful staff

BRANDON F. le

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Not clean and personally a bad location for me. Individual was nice and helpful.

jorge S. le

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Customer service is great very friendly and helpful people very good experience I'll rent again if need a trailer

Christopher S. le

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I did not specify a drop off location at time of reservation. Very difficult finding a location to take the trailer in Austin, TX. Everyone was full. This location was kind enough to take the trailer. However, facility was a dirt/gravel lot on top of a hill with trailers/trucks scattered. I had to pull between an RV and a trailer to a small back area and execute about a 5-point turn. Eventually I dropped the trailer as it was and extricated myself. Primary woman at location spoke Spanish but no English. She had to get a helper to translate. It worked but not optimal.

Miranda N. le

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Le client n'a pas laissé de commentaire.

Cristian L. le

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They made a mistake in my ticket saying I did not fill the gas to the correspond mark , I email them and they correct the mistake and got the exact money back . Thank you

Mathew S. le

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Employees are nice, but they were closed. I was late dropping off because the truck kept stuttering out and stalled a few times.

edward M. le

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This is the worst experience I've ever had with U haul. I've never felt so taken advantage of by this company. I rented a truck for 1 afternoon but got charged for 3 days. Let me begin by saying this location and the people running are not up to U haul standards. The office was disgusting, it stunk and was really hot. I'm a regular U haul customer. I rent several trucks a year. Ive never had any problems at any of the other locations I've used. This location has ripped me off!! I received an emailed bill for 3 days. The person running the location charged me for 3 days when I returned the vehicle the same day. I dropped it off on the 13th, the same day I checked it out. He said I picked the truck up on the 12, a day before I actually got it. Then he charged me for an additional 2 days (14th and 15th) after I dropped it off. This is in addition to charging me for insurance when I told him at least 5 times that I did not need it and did not want it. Then he lied and said he would get it taken off the bill. Not only did he not take it off the bill, but he charged me for 3 days of insurance. The guy working there acted like he didn't know what he was doing and took almost a full hour to process my paper work and rent me a truck. It felt like he was intentionally trying to confuse me so much that I would give in and pay for the insurance. He printed out the paper work with the charges for the insurance and I continued to refuse and asked him to take that charge off. So he made a phone call and told me the charge would be removed. I feel like he got angry or something that I flat out refused the insurance and thus decided to rip me off. I've made several attempts to contact U haul by phone and by Live Chat neither of which got me anywhere. The truck was basically clean but the AC did not work. It was the middle of the day Texas heat and having no AC on a rental is unacceptable. I'm so disgusted and angry with this experience that I am demanding a full refund and my receipt of this refund will determine whether I ever use U haul again.

GENESIS G. le

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Le client n'a pas laissé de commentaire.

Jennifer C. le

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The owner did not did not have me sign the prior damage sheet that was with the truck, and told me to turn the truck in with 3/4 of a tank. I spent $20 extra in gas to get it to 3/4 right before dropping it off and when the drop off owner saw the paper, he said it had to be 11/16ths of a tank. So I spent an extra $20 for nothing.

Linda B. le

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The company had my contact all wrong, fist they change the location for pick up and to drop off, they had the dates wrong for pick up and drop off, they had my mileage of traveling one way wrong. I even called to make sure that it was correct. Not a good experience at all. Not a happy customer. I believe I should have gotten a refund back because of the mess up that the company did.,

Alan P. le

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Le client n'a pas laissé de commentaire.

Anne V. le

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This place was terrible. I am shocked that UHaul allows this to be a dealer. I will be following up with customer service via phone because the specifics would be too much to write here. In general, they were disorganized, lacking supplies (no furniture blankets, no damage stickers, no large boxes) and the truck was filthy. We ended up having to swap it out with another Uhaul truck at a different location due to severe alignment issues in addition to some other less critical issues with the truck. I rated 2 stars instead of 1 because the people were nice, but outside of their pleasant demeanor, there was nothing good about this place.

Nathan L. le

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Le client n'a pas laissé de commentaire.

vincent H. le

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Mothing.It was good.

FERNANDO W. le

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Nothing to improve, smooth transaction. Thanks!

verdel J. le

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Very great representative. Nice people.

Warren B. le

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Le client n'a pas laissé de commentaire.

Cynthia M. le

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Relaid my concerns to this location, a refund was promised. Damaged trailer/ leaked/ ruined belongings. George was the attendant at the drop off locations and was beyond nice and extremely helpful. He offered solutions and made my experience less upsetting. (pending refund)

Mark C. le

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Not a good place to drop the trailer. Lot was small and difficult to get in and out of. It was after hours so I cannot comment on the locations employees or owner.

Kenny M. le

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Le client n'a pas laissé de commentaire.

dakota P. le

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Le client n'a pas laissé de commentaire.

Frances H. le

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Le client n'a pas laissé de commentaire.

mahmound Q. le

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6 days before my was closed after returning the truck and 0 call backs.

brooks N. le

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Le client n'a pas laissé de commentaire.

Forrest S. le

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They were very professional, friendly and trustworthy...continue doing a great job!

allison G. le

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I originally reserved a U-Haul for pickup in Bastrop, but my truck was not reserved and I had to drive into Austin to pick it up. Jorge was amazing and due to the mishap, he gave us two free days and 100 free miles to make up for the mistake.

Matthew D. le

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Le client n'a pas laissé de commentaire.

Allyson G. le

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The UHaul website is TERRIBLE. I rented a cargo van online, for a specific location. I then called that location to ask a question about the vehicle and they had no record of my reservation. I later found out that they had switched my pick up location to an entirely different location (one that was far from where I was going), without asking me. Luckily, Karen at Commercial Tire Distributors was so helpful in calling around and finding a truck for me, then she handled switching my reservation so that I could pick up from her shop!

Jerry S. le

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The customer service person and the man who helped attach the tow dolly to my truck were both efficient, courteous, and professional. The transaction was hassle-free. I will use their service when I need a trailer and dolly in the future. I highly recommend Commercial Tire Distributors.

JEANETTE C. le

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we picked up an old trailer an old truck that we're not even a hitch together and we're not even cleaned out then we were lied to by U-Haul customer service they sent us an hour and a half away to a place called wood for storage that did not want to honor the coupon they go from the 1st to 1st we call customer service again customer service argued with them and said that's not the way it supposed to be done we're going to take you off our U-Haul contract then I will talk to a manager that said Penny did not know what she was talking about. but when the reservation was made and Penny they said it was supposed to be from the day you dropped off the truck until the next month on that day however customer service hung up on me several times did not know what they were talking about and did not even want to get me to a truck center then we had problems with our truck and it broke down because the battery was getting week we had to have it towed I believe that I should be out some of my money back from this horrible experience and going to an a half hours out of my way that I could've just stored my stuff in Austin and saved me over $100 now I'm but when the reservation was made and Penny they said it was supposed to be from the day you dropped off the truck until the next month on that day however customer service hung up on me several times did not know what they were talking about and did not even want to get me to a truck center then we had problems with our truck and it broke down because the battery was getting week we had to have it towed I believe that I should be out some of my money back from this horrible experience and going to an a half hours out of my way that I could've just stored my stuff in Austin and saved me over $100 now I'm out more money more gas and WASTE of time going there

Ronald P. le

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Notify me of correct location. I haul regional office sent me to incorrect locations and we lost over two hours of time

Sherry F. le

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Le client n'a pas laissé de commentaire.

Shaunta H. le

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was given wrong address so took me 30 minutes in wrong direction, nothing was ready

UDDHAV K. le

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Le client n'a pas laissé de commentaire.

Crystal J. le

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Very helpful and it was a pleasure doing business

DEL W. le

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Location was near a Southern Tire Company which was confusing. A U-Haul sign would be great! The staff were all effective and helpful. Thanks!

Edward M. le

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This location owner was helpful, but the equipment was in poor shape. I also did not ask to drive all the way across the town. It was not convenient.

ALEX M. le

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Very friendly staff and good attitude to help you in everything Wonderful service

Jake M. le

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Le client n'a pas laissé de commentaire.

STEVEN P. le

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Le client n'a pas laissé de commentaire.

Jonathan M. le

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I love the excellent and easy service. You all did great !! Keep up the awesome work. Thanks so much

Donald A. le

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Le client n'a pas laissé de commentaire.

KRISTI J. le

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Le client n'a pas laissé de commentaire.

PEGGY N. le

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Le client n'a pas laissé de commentaire.

Frank K. le

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Le client n'a pas laissé de commentaire.

Marcene B. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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Needs improvement and renovation

LORI H. le

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Very nice people and very friendly the office was very clean and very cool the man was very professional and the secratary was polite and offered us something to drink I would most definitely recommend this place

leah C. le

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my uhual was never reported dropped off.

CLINT M. le

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The facility wasn't the best but the staff made up for it. Great people.

Frances N. le

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Le client n'a pas laissé de commentaire.

James S. le

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Dirty, trash, smelly, hard to get in and out. Over charged.had a flat before getting to pickup at storage. Sun went down, lost my light, lost a whole day of moving. Very expensive day of just looking at a truck. Not happy at all with my 2 hour wait for a tire change, drop off was delightful.

Henry H. le

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They marked a 1/4 tank of fuel, but when I left, I realized the gage was on triple E. I limped the truck in to the next gas station to fuel up, and called this dealer, to let them know of the problem. The woman on the phone indicated, she would change the contract to reflect the low fuel. I delivered the truck to JJ's auto sales, who charged me a cleaning fee and for the missing fuel level. This dealer obviously, did nothing to rectify the issue before I dropped off. In addition, JJ's indicated there were some sort of diodes on the floor. I moved a house, so no diodes were involved. This dealer obviously, did not thoroughly check the floor before renting the truck to me. The woman at the desk was very nice, but the worker handling the truck spoke no english, and was on his cell the entire time I was there. Probably has something to do with the issues here.

Bethany H. le

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Le client n'a pas laissé de commentaire.

LUIS S B. le

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Le client n'a pas laissé de commentaire.

curtis C. le

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The customer service was second to nun!?? I would highly recommend this location to others; thanks for awesome service!

Viviane S. le

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Fantastic service! Had several problems with my online reservation and the network, but they solved all of it, very friendly and professional. Highly recommend.

micheal B. le

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They were great - reserving it (when site indicated not available) to having it ready for pick up - EXTREMELY friendly folks!! Would recommend to anyone.

Stormy K. le

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Le client n'a pas laissé de commentaire.

Brian W. le

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Convenient and easy!

RAFAEL L. le

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Le client n'a pas laissé de commentaire.

Charlotte S. le

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Karen and Jorge of Commercial Tire Distributors were very friendly and helpful. They made our experience a good one. I was glad their location had a direct number, or I probably would not have rented a U-Haul. I spoke to several U-Haul reps at the general phone number over the course of three days. Most were not helpful. Thanks so much, Karen and Jorge!

William C. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Kristina R. le

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Friendly and courteous service.

JOHN M. le

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Le client n'a pas laissé de commentaire.

Dennis J. le

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Jorge was very professional and very personable. Appreciate his help and advice.

Brian K. le

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I've used this Uhaul site two times recently and have had issues both times. I returned the trailer on time as was expected, and got a call from Uhaul dispatch informing me that I did not return it. After talking to someone at Commercial Tires they realized that it was in their lot the whole time. My time was wasted calling Uhaul dispatch and Commercial Tires trying to figure out what happened. Commercial Tires did not update their account that it was returned. With my most recent trailer rental, I got pulled over by a police officer when driving the trailer at night because the lights didn't work. The blinker and brake lights worked but not the taillights. The Commercial Tire employee who attached it, checked all of the lights and gave me the okay, but he was either new or not knowledgeable because he was having difficulty attaching the trailer, asking me to pull forward and backwards multiple times to get it attached. I also had rented a trailer the week before and everything was working fine, so I don't think the issue was with my truck. I think the employee did not do a thorough check of the trailer before sending me out with it.

DANIELLE S. le

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Le client n'a pas laissé de commentaire.

brandy G. le

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Le client n'a pas laissé de commentaire.

Nicholas B. le

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English speaking coverage during normal hours. Better service for drop off. Although the site was very helpful in the end, we were not afforded the proper drop off experience and the trailer was listed as still in our hands when it had been turned in a day early.

Lisa V. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

damian G. le

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I got there just after close. One of the workers was out side (named chino) he was waiting for his ride and he still took time to help me very appropriated Thank you!

JORGE S. le

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very helpful and friendly service,

Akinyemi A. le

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I was very pleased with the quality of service provided at this location. Keep up the good job!

SARAH D. le

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Staff was very friendly and helpful!

luis G. le

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Le client n'a pas laissé de commentaire.

larry J. le

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Nothing at all,just the same as you did with me...

Brandon S. le

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Le client n'a pas laissé de commentaire.

JORGE S. le

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great staff very helpful they didn't have the size of the truck is was looking for. but Debby suggested a different Truck size and she gave me a discounted rate, and the truck she suggested even worked better for me. thank you George

Patrick S. le

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Just a note on the equipment. -Something is wrong with either the trailer tires or suspension. It vibrates violently at ~45mph and goes away by 55mph. Enough to make the car shake back and forth. Pulled fine at faster speeds. -It leaked. I drive for 14 hours through heavy rains probably 80% of that drive. The roof leaked as there were droplets hanging from the crossbeams and water had gotten on the furniture I was hauling. Also near the front left corner it leaked onto the floor somehow.

leonalyn B. le

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Le client n'a pas laissé de commentaire.

TYLER W. le

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The trailer swayed way too much even at 55 MPhil was an older trailer so I am not sure if that had anything to do with it but I loaded it correctly and all.

BRIAN K. le

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Owner was short with me in all interactions we had. There was no great place to park while I rented the Uhaul. Location did not seem safe to park at night. The gas marking on the contract was wrong. They lost my credit card information.

FILBERT R. le

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Owner was very nice and pleasant.

BLANCA L. le

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Awesome experience. The representative at the rental location was extremely helpful!!