Rates extremely high but other than that the service is greatElizabeth M.
Customer Reviews for Community Self Storage Voss
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Houston, TX 77057
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mer : 9h30 am à 5h30 pm
- Jeu : 9h30 am à 5h pm
- Ven : 9h30 am à 5h30 pm
- Sam : 9h30 am à 4h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tammy W.
Le client n'a pas laissé de commentaire.Dhelip Kumaar R.
The check in instructions advised to check the vehicle for cleanliness, we did not realize that meant inside the storage portion of the vehicle as well. When we got to our storage unit to load up we discovered that the inside was filthy: broken glass, Q-tips, used fake eyelashes, and just dirt in general. Pretty gross.Ivan W.
Le client n'a pas laissé de commentaire.Andrew C.
I could not get the key out of the lock box because I was given the wrong passcode and then while trying to solve the issue I was on hold for 2 and a half hours before finding a different number to call. Also tried to use live chat and they're just as lazy, leaving the chat as soon as you don't respond in 60 seconds. I will never use U-Haul again.Nakyra N.
Le client n'a pas laissé de commentaire.harouna F.
Le client n'a pas laissé de commentaire.Leshawn S.
Le client n'a pas laissé de commentaire.Alan K.
After cleaning cat litter and cat shit out of the back of the truck at pickup. Telling the cashier upon return the cashier said we apologize let me apply a credit to your bill all I have received has been collection notices for $22 wtf. This is outraged and disgusting never again stay away from renting from Voss storage. I am paying the 22 but under no circumstance will I recommend Uhaul or this location ever.james A.
Le client n'a pas laissé de commentaire.Mohamad M.
Le client n'a pas laissé de commentaire.Bornwell H.
Le client n'a pas laissé de commentaire.Anthony E.
Le client n'a pas laissé de commentaire.Manal J.
Le client n'a pas laissé de commentaire.Christopher B.
I didn't receive my final receipt.ESEN E.
get my order right, ordered a truck and a furniture dolly and moving blankets, all i got was a truck. Online app almost uselessJames Geoffrey S.
Le client n'a pas laissé de commentaire.Sheriff O.
Le client n'a pas laissé de commentaire.Jameeka G.
The ladies I dealt with were awesome and I Thank them for making (last minute) reservations & check out EASY!!TANYA W.
Le client n'a pas laissé de commentaire.Luis Alejandro R.
Le client n'a pas laissé de commentaire.Ramesh K.
Le client n'a pas laissé de commentaire.Sada J.
Le client n'a pas laissé de commentaire.Nina C.
I rented one of your trucks and also purchased a doll and didn't come with the truck and payed for it but never received it and didn't get a refund for the dolly . I had to go to home depot and get me a doll . Second my drop off location was far even tho i told them to put it where I was located at I got charged for extra miles .Hanan M.
Le client n'a pas laissé de commentaire.Ahmad K.
Le client n'a pas laissé de commentaire.Samet G.
Le client n'a pas laissé de commentaire.THOMAS B.
The mobile check in procedure was confusing and time consuming. It took me over 30 minutes to get access to the truck. Most of a the time was spent waiting for the app to respond, in particular to authorize the release of the vehicle.Dave C.
Le client n'a pas laissé de commentaire.Jennifer C.
She was very nice However the truck was dirtyMEHMET B.
Le client n'a pas laissé de commentaire.Athanasios P.
Le client n'a pas laissé de commentaire.Lynn D.
Le client n'a pas laissé de commentaire.Jennifer C.
Le client n'a pas laissé de commentaire.BLANCA M.
Le client n'a pas laissé de commentaire.daniel W.
This location and personnel are NUMERO UNO!JOSE M.
Inform them the furniture pads are rental only if they are rented.JAMES R.
Very good serviceMICHAEL P.
Le client n'a pas laissé de commentaire.EDWARD S.
Le client n'a pas laissé de commentaire.jinhee P.
Le client n'a pas laissé de commentaire.Daniel M.
The truck was the worst one I've ever rented ! The tow equipment button was on, the truck only would go about 20-30 miles an hour and when you tried to take off it was pulling back. I did not even go 1/2 mile and had used 1/4 tank of gas. The battery lite was on the entire time. I only did one errand and was exhausted so back I went got gas and when I got back to u haul there was a moving van blocking the entrance. Around the block using more gas & miles for no reason. I was only gone for about 1 1/2 hours so quite an expensive trip. I called the store to let them know what was going on and was told if you break down we can not come help you. Every experience there has been good up until now. But today a total Waste of my time & money!JUDITH S.
Maintain the trucks mehn, fix those trucks to avoid accidentBABATUNDE A.
Le client n'a pas laissé de commentaire.Omar H.
The woman there was so rude please give her a curse about how To be nice with the clientNIZAR S.
Le client n'a pas laissé de commentaire.ALI E.
Absolutely nothing !Robert P.
Truck not available for full time. Very rude manager.CRAY J.
Le client n'a pas laissé de commentaire.ERICA S.
N.D.ZAID HIKMAT THAM A.
Le client n'a pas laissé de commentaire.MYUNG Y.
Le client n'a pas laissé de commentaire.PRAMOD B.
Le client n'a pas laissé de commentaire.MOHAMED D.
Keep up with the good work. ThanksMANUEL P.
Le client n'a pas laissé de commentaire.ENRIQUE L.
Le client n'a pas laissé de commentaire.LARRY S.
Le client n'a pas laissé de commentaire.Eric D.
Le client n'a pas laissé de commentaire.NANCY W.
The lady that help me was so knowledgeable that she made the transaction fast and easy. She is so friendly I wish I did not forgot her name. But, you have to check the truck because, my driver was complaining about the break and it has staggering motion. But, anyway we made it.Eraclea O.
Nada me parecio todo en ordenMARCELO S.
Le client n'a pas laissé de commentaire.ERIC D.
The staff were particularly pleasant. Everything went well. The equipment was a bit worn, but worked perfectly well. Checking out the equipment was precise and left me feeling comfortableDAVID CHARLES P.
The light in the interior of the cargo area did not work and I had to load the truck in the dark. The latch of the rear door got wedged above the rubber stop at the top of the rear opening. It took me 30 minutes with a crowbar and hammer to get it unstuck, otherwise I could not drive the truck after fully loading it. I reported the issues to the rental location and they acknowledged the issues were legitimate mate, but said they were not authorized to make any adjustments to my bill for the inconveniences. I am not sure I want to rent from U-Haul if they will not stand behind their product. To do nothing was quite offensive and cavalier.MICHAEL O.
Le client n'a pas laissé de commentaire.DENZIL L.
Le client n'a pas laissé de commentaire.DWAYNE H.
Le client n'a pas laissé de commentaire.FREDDY O.
Le client n'a pas laissé de commentaire.AVIS O.
Le client n'a pas laissé de commentaire.RALPH H.
Le client n'a pas laissé de commentaire.Ashley P.
Le client n'a pas laissé de commentaire.Frank P.
Le client n'a pas laissé de commentaire.MICHAEL M.
The personal of the office is fantastic ThanksGERMAN C.
Good serviceGERMAN C.
Le client n'a pas laissé de commentaire.Nancy H.
Very nice ladies there ! Very helpfulRAMSEY C.
When I picked up the truck, I was told that I have 3/4 of gas in the truck. I returned it back with the same , but was charged two gallons of fuel! Whoever there that reads the fuel gauge , should have very good eyesight! I did not like it!FEREYDON B.
Le client n'a pas laissé de commentaire.Casey W.
Le client n'a pas laissé de commentaire.JASMINE E.
Perfect service thanks I will recommend you.aura M.
Thanks I'm very pleased with the serviceSTIFINA E.
Le client n'a pas laissé de commentaire.Diana A.
The truck had a loose tire. Big safety concern especially that our friends were driving the truck and had to call road assistance to fix it. Delayed our move for a full day and since that we tried to call endless times to file a complaint but the line will hung up after the recording instead of transferring to a real person. AwfulHussam F.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.Nahir G.
The pick up time 9 am was changed to 9:30 am by Uhaul in the morning of pick up. Moving help arrived to my apartment at 9:20am, I told them to start the clock. The location is actually not opening before 10am. One employee decided to assist. The truck was parked in a snug/tight fashion, I was afraid to break the mirrors. I had a stressful experience.AYSE O.
Le client n'a pas laissé de commentaire.CHANUTELL R.
It was a good service, truck was ready when needed and all the other things. Merci.Kevin P.
Issues with mobile phone app. Pictures on system outdated. Unreported damages on system. In attempt to log damages, system froze. When reported was instructed not to worry about inspection and to take truck. No assistance was offered to walk to manually inspect vehicle with me. Truck had sluggish brakes. During middle if rental, had trouble starting truck. One last comment, do not like new segmental rental terms. Felt rushed. Terms did not seem fair and felt like uhaul taking advantage. Negative experience. May effect my utilizing uhaul in future.ROBERT L.
Cab had used tissue and other trashKathleen M.
I don't know if I've EVER received this poor of customer service. When I arrived at the location, the online check-in wasn't working so I had to go inside and check out my truck/equipment manually. I waited AT LEAST 40 minutes before I was even helped by an associate. By the time I was finally assisted, I had to convince the associate to adjust my rental time to allocate for the HOUR time difference for which I actually received my truck/equipment vs the time I had actually rented it for. The equipment was supposed to be in my truck waiting for me but after I was finally helped, I had to personally take the equipment from inside the location and put it inside my truck. ALSO once I was given the keys to the truck and I asked an associate where it was parked (they had been walking other guests to their trucks and assisting them in their initial inspections, etc), the associate had the gall the shrug her shoulders, tell me to look for a "boxy truck" and then walked away from me. I will never go back to this location again.BETHANY B.
very nice and professionalMONICA D.
ThÃ© equipment failed, and the roadside assistance was less than helpful. Because the manager of community self storage did such a good job, I can recommend Community Self Storage the UHAUL Dealer, but not UHAUL at this time.Jacques B.
Le client n'a pas laissé de commentaire.ANOIR C.
I was having a reservation on the new transit truck and they give me a very old truck and so dirty and smells so bad Also I tried to talk to them so they can get me another one and they wasn't helpful at all Such a bad experience.Mohamad S.
Le client n'a pas laissé de commentaire.Juan R.
Did not have my reservation in system even though I had an email verifying it. The Uhaul website for scanning my drivers license didn't work. I hate Uhaul. I've used Uhaul several times over the years, and I've literally never once had a smooth, problem-free experience.JUSTIN N.
Uhaul let Someone use my credit card with my name on it, and not the scammers name, to pay for the VehicalPedro G.
Le client n'a pas laissé de commentaire.DAVID H.
The attention was excellent.JESUS F.