Customer Reviews for Community Self Storage Voss
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

4

Help adjust the vehicles mirrors prior to leaving the lot.

Évaluation :

5

Friendly staff. Truck pickup and drop off was quick and hassle free.

Évaluation :

1

Unfortunately i cannot recommend this place. After using one of their trucks to travel 14 miles and re-fueling on my own 1,5 gallons i ended up receiving an invoice including 3 "extra" gallons from U-HAUL. How can you explain that a truck consumes 4,5 gallons to travel 14 miles???? it´s 3 miles per gallon!!! My best advise is to take pictures and do not leave the truck after hours to avoid getting rape. The customer representative Liz was not able to provide an answer to my question neither offer a refund for what´s clearly a reading mistake.

Évaluation :

5

I didn't catch the names of the women who assisted me but they were absolutely fantastic. Excellent experience, very personable, very professional. Great experience!!

Évaluation :

1

Please why u charge me 2 times please call me 8326140875 Jesus khreas

Évaluation :

5

Parking space was way too narrow to take the truck out of and much harder to park the truck back in .

Évaluation :

5

I forget her name, but the employee that helped me was wonderful. ⭐⭐⭐⭐⭐

Évaluation :

5

Verify the cleanliness of equipment and gas before it leaves the location.

Évaluation :

5

The customer service was awesome.

Évaluation :

4

S.O.

Évaluation :

3

customer service was not the best and overly difficult. As a consumer/customer that has used UHAUL trucks extensively over the last couple of months, during our move, this one was the most rigorous in renting a truck. Will continue to rent trucks/trailers but at other locations.

Évaluation :

5

The uhaul website was down for 2 plus days and couldn't check in or our timely and almost didn't get a truck. Had to wait over an hour for what should take 20 seconds

Évaluation :

3

Still waiting on a call back from a representative I did not approve the 1499 charge for the safe move insurance. Was told by a representative from the location that it would not be charged but now looking at the statement it is definitely on there

Évaluation :

5

Very helpful customer service.

Évaluation :

5

The check in ladies were wonderful and polite.

Évaluation :

4

Closer location was not available at the last minute. Had to alter my plans to pick-up truck. U-Haul online was not working correctly and could not pick-up remotely.

Évaluation :

4

The customer service was fine, the issue was with the uhaul truck. During my drive when it began to rain, water was coming into the truck onto the drivers side floor and through the windshield. My clothes were damp from the amount of water coming in and the wind shield wipers barely worked causing me to strain when looking at the road.

Évaluation :

2

Your book keeper Ingrid is excellent in making solutions for the customer. Unfortunately the manager is NOT on top of what is going on and unavailable to both her staff and customer. The other staff are indifferent and deals poorly with problem solving and customer relations.

Évaluation :

1

First of all the old white lady was so rude and primitive and using her phone instead of the computer, then she asked for my friend number and called him to be ensured that his number, we felt like thieves and she did not trust us , then the truck's smells like a weed inside

Évaluation :

5

The only thing you could do make it better is to make it free. I always have an excellent experience whenever I rent from this local U-Haul. Thank you!!!!

Évaluation :

2

Furniture dolly and utility dolly were missing from truck. Had to rent from a separate location even though I paid for them here. Double check that required equipment is actually in the truck.

Évaluation :

1

Trained and replaced staff with more knowledgeable and helpful personal. Attend did not wanna check truck nor did she give a receipt.

Évaluation :

4

My only comment is that when I arrived the two furniture dollys I reserved were not available. The person found two furniture dollys at another location for me to pick up. Luckily the inspection took place we found a furniture dolly in the back. Unfortunately the first location we went to to pick up the 2nd furniture dolly said that they were all reserved. I am a bit upset because I didn't want to embark on another trip and to be let down once again. I took my chances with just one dolly. It was hard, took longer, but I was able to manage. This was the only issue.

Évaluation :

5

The staff was professional, polite and very helpful in getting me the size truck needed for the job to be done. Thank you very much. Officer David Lowe

Évaluation :

2

I recently rent a 20' box truck and it was so hard to drive. The alignment was out and it seemed as if the transmission is slipping.

Évaluation :

5

Every thing is very good

Évaluation :

1

Bad and expensive

Évaluation :

3

I was charged twice for equipment rental. When I contacted the company to receive a refund for the double charge I was ignored. It's been over a week since I communicated with someone and I still have not heard back about my request.

Évaluation :

5

Very professional and friendly salesmen

Évaluation :

5

Very easy rental and return process. The lady's that helped me during check-in were very nice and helpful. Everything looked clean and I felt comfortable being there.

Évaluation :

5

The mobile pick up/drop off was very convenient. The blanket rental option was helpful and a good price. The air conditioner worked great! Overall a good experience just a little bit pricey at 89 cents a mile.

Évaluation :

5

Excellent shop and service. Really helped me out.

Évaluation :

5

Very friendly and competent staff.

Évaluation :

5

Continue to make Customer Service a priority. Hire employees that want to build relationships with customers, not just get them into a truck, trailor, van etc.

Évaluation :

2

Kevin was rude and unhelpful. He didn't go over how to drive the truck or any safety suggestions. He was so rude to me and my daughter and I told him so. He said he was having a bad morning because he was called in due to someone quitting so he wasn't able to be with his daughter as a result. That is not my problem.

Évaluation :

5

salesperson was kind and very helpful.

Évaluation :

5

Community storage is always very helpful and easy! I appreciate you guys! Elizabeth Fay

Évaluation :

3

Pay attention to the customers who return keys in the drop box and when they actually returned the keys. Don't just over charge people without checking their rental agreement.

Évaluation :

4

I am always happy to rent from this location. However, on my recent rental (June 20) I was charged 6,50 $ for refueling despite returning the vehicle with 1/8 of a tank more than when I checked the vehicle out. I believe the staff Kia-read the gauge and just charged me unnecessarily.

Évaluation :

2

The clerk that helped me was extremely helpful, but I made a reservation for a van and it was not available to pick up when I arrived.

Évaluation :

5

Excellent service à la clientèle. Very friendly and helpful. Explains procedure very thoroughly. Always greets customers with a great attitude and smile. Many thanks. Karen Davis

Évaluation :

5

Good overall service. Very convenient.

Évaluation :

5

The service was fine but the truck I picked up was full of sand in the back from one of the previous customers which we very well could have been billed for but we cleaned it out before returning vehicle.

Évaluation :

1

Was charged an extra 88,24 $ For what ? I paid 121,6 Total for moving and the 88 I don't know what that charge is for ?

Évaluation :

4

The hands free check-in and check-out was ridiculous. It didn't work.

Évaluation :

5

A nice easy rental - very happy with Uhaul!