Le client n'a pas laissé de commentaire.keith M.
Customer Reviews for Compark Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.carl B.
Le client n'a pas laissé de commentaire.SAMUEL K.
The truck was disgusting and very very dirty dosen't look like it's been cleaned or wiped out in months, the truck itself drove poorly as if the transmission or engine was about to fall out. The tires were completely bald. The man stopped assisting me during check out so he could ring up other customers. This is not a positive reflection for uhal. I have used uhal many times in the past for all my moves. I would NEVER recommend this location to anyone.Valarie B.
Too many junk fees that was NOT disclose at the time of reservation. Safe move coverage was charged but not requested or needed. Got charge for a dolly and pads that was not requested and worst of all, it was NOT included in the Uhaul when I picked it up. Regardless, I was charge for those items also. It wasn't even in the Uhaul but was charge nevertheless.Hung N.
Le client n'a pas laissé de commentaire.Joseph K.
I returned the uhaul at 3pm, 2 hours before the time I had paid for, and was charged for it being returned at 6am the next day. They didn't have the blankets that I ordered, they didn't know how to check me in when I first showed up, they didn't check to see if the gas was full before giving it to me. And the right side mirror was very broken/shattered.Chris T.
Le client n'a pas laissé de commentaire.Travis L.
This was the worst place to pick up a truck ever!! The guy wasn't there when I got there. The truck was filthy on the inside after further investigation ( milk jugs, a layer of filth and papers on the floor in back), no regular dolly as I reserved, no furniture pads as I reserved, and they would not even help me lift the heavy appliance dolly that they gave me instead into the truck.DEBBIE C.
Overall, everything went well. But it is very disturbing to return a vehicle and not get some kind of receipt right then. And I would have liked to be there for the inspection. It turned out well this time, but it caused unnecessary anxiety. Uhaul locations should be more transparent with billing and the overall procedure. I would have preferred to sign and see any agreements before they handed me the keys. I just saw them now - several hours after I already had returned the van. Overall, not my best Uhaul experience. I probably will not go back to this location unless I have no other choice.Christina D.
Blankets that I ordered and paid for were not available nor the cost returned to my credit card. The return was a joke. The employee would not check the truck in and provide a receipt. He said I would get a receipt later that evening, but I still have not got one a day later.Robert P.
Someone used this cargo van to move chemicals and I have to inhale it, and clean it!Sorob C.
Was hard to park in a good spotANTHONY B.
Le client n'a pas laissé de commentaire.Mark A.
Le client n'a pas laissé de commentaire.Peter N.
I think you should tell people it is on a liquor store. Also they were not open at my reservation time and I put gas in the vehicle and they charged me for gas. I would like a refund for my gas moneyElaine L.
Le client n'a pas laissé de commentaire.william B.
Le client n'a pas laissé de commentaire.Joe L.
Le client n'a pas laissé de commentaire.Garrett O.
Le client n'a pas laissé de commentaire.Ulises V.
Le client n'a pas laissé de commentaire.Karl C.
Le client n'a pas laissé de commentaire.Mark S.
Parking beside a c store with a key drop. But was close so, that was what made it the choice before the moveLANE L.
I ordered a dolly and heavy furniture dolly and they had neither despite it being scheduled well in advance so had to move with no help from those tools. What's the point of giving us the option to order them if you're going to give them away? TerribleMichael B.
Wonderful service, very friendly and helpful!!!KATHLEEN T.
Sketchy gas station. Equipment was not ready. Wasted my time going over everything I already did in checking myself in. Wasted my time and put me behind scheduleRandolph M.
Employees were nice, helpful and efficient.Bryce D.
Was pouring out and I didn't look inside the box when I got back to switch over my equipment to your truck the back was terrible bottles cans paper all over. I swept it and cleaned it when I brought it backHamp U.
Truck was not maintained well. Broken windshield wiper, loose mirrors made it hard to see.KALEB S.
Le client n'a pas laissé de commentaire.Sean S.
The initial U-Haul agent I spoke with made my life a living hell. Though I understand this location was a gas station, the agent rushed through my reservation without listening to a single request I made. He did not update my reservation to the day I requested. And he thought it was okay to give me a dirty van with NONE of the items I requested (appliance dolly, furniture dolly, furniture pads). When I asked to be changed to the van with a dolly in it. He walked outside, removed the dolly from that van, then told me he could not modify my reservation. The only saving grace here was Bryan and a young lady (forgive me for not getting her name) stepping into help. Bryan helped move me to a van I was comfortable with while the young lady relayed all the details over the phone. They were professional and were very much trying to make the situation better. But even still, the man onsite tried his best to make things difficult. He refused to let Bryan take over, despite telling me he could no longer help me. He refused to hand over the keys to the other van until he finished what he was doing. 15 mins later I was finally moved to a new van, but yet again the man onsite had to show us all what poor customer service looked like. He refused to give me the dolly that was originally in the van. He recommended I go to another store and rent the equipment from them. This led to me going from U-Haul to uhaul to be told they couldn't rent out equipment without me renting a vehicle directly from them. All while being charged for miles!!! Finally, the location I set up my storage unit with helped and offered a furniture dolly. It was not enough but it was not there fault to begin with. I shouldn't have to go from U-Haul location to location to begin with. 2 trips became 10, all because one person needed to have it his way. And ironically, it wasnt the customer. I have never wished ill will on any other human before. But that man should be fired before he causes another customer issues.Jerelle C.
I should have been notified the night before I'd blankets and a dolly would not be available, not the morning of pick up. This is the first time this has happened and was a huge inconvenience.Jaimie G.
Le client n'a pas laissé de commentaire.Benjamin W.
Charged me for fuel even though I put fuel in it to the level I received it.Christine S.
It was unclear the location was within the convenience storeKristina M.
The person at the pick-up location was very helpful, and knowledgeable. Your app and trying to fill the questions out was a nightmare!! If the person that answered the phone at the pick-up site, that I talked to the day before I needed the rental. Hadn't assured me that someone would be at the pick-up location to take care of the paper work. I would have canceled my reservation. Thank you for good people.!AJ R.
The guy who helped me check in was uber fast and super cool. I'll definitely go back to this location again for u-hauling!LUIS T.
Le client n'a pas laissé de commentaire.CYNTHIA P.
Pay attention to the details of the truck.Patricia B.
Le client n'a pas laissé de commentaire.Timothy D.
Just my opinion "cars with high mileage should not be rented for long distance moving" I think cars with 90000 thousands mileage and above should be rented for local moving. Overall, I am happy with the service. Merci.Pablo P C.
Le client n'a pas laissé de commentaire.Tim F.
friendly and uneventful.YUNGPENG Y.
Le client n'a pas laissé de commentaire.Steven P.
Le client n'a pas laissé de commentaire.Nancy S.
Le client n'a pas laissé de commentaire.Jordan P.
Uhaul could not get times strait and took an hour on the phone trying to pick up the uhaul this was at every location not just this oneron N.
Le client n'a pas laissé de commentaire.Shawna P.
The lady working the counter made the rental process a lot better. I tried to do the mobile thing and that was a failure but she helped with the slow ass computer and again made the process very easy and accommodatingIan T.
Le client n'a pas laissé de commentaire.daniel R.
I will recommend this location for excellent customer service skills, flexibility, convenience, and overall a pleasure to work with,David F.
The truck was beyond dirty with dirt. When we pulled out the ramp it was covered in 2-3 inches of dirt.Esther P.
Le client n'a pas laissé de commentaire.MEGAN S.
Le client n'a pas laissé de commentaire.Gevork M.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.Phillip D.
Vehicle was very dirty, inside and out. It appeared the previous renter used it during a snowy period, the outside of the vehicle needed washing very badly, the windshield was difficult to see through and there was no washer fluid in the vehicle.Ed S.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Brenda W.
Le client n'a pas laissé de commentaire.Dean B.
Le client n'a pas laissé de commentaire.conrey B.
Le client n'a pas laissé de commentaire.Brandon M.
We returned the U haul Truck that night earlier because We were done with it! We did the Return On line and it went Smoothly!hopefully no problems with our Return.Kathleen Z.
Le client n'a pas laissé de commentaire.LeAndra M.
Le client n'a pas laissé de commentaire.ARNOLD R.
I was quite annoyed that your company decided to just change my location without any reason as to why and when I call, the rude customer service lady says, "it's only 6 miles away and if you want a truck thay runs, then youll just have to go there" I chose the location because it's within walking distance from my house and if it's only 6 miles, then why can't someone drive the truck to the location I selected? And that's another 12 miles of driving that you guys expect me to just pay for without thinking it's a big deal?? When I expressed to the again, rude customer service lady that I don't have a car, so I have no way to get the the other location, she said, "fine, I'll change it". Then we get to the location to pick it up and the lady working there says, oh did you have equipment, I said, yes we added a dolly, so says well another customer asked for it, so we gave it to them... She was very nice, but what is the point of reserving things if they aren't saved for you? They can take a reservation, but can't hold the reservation??Adam L.
Le client n'a pas laissé de commentaire.SHARRON P.
Le client n'a pas laissé de commentaire.Lenore M.
Great experience made our move easy!Susan B.
Le client n'a pas laissé de commentaire.Roger S.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.RIchard J.
The service was horrid. This is a basically a gas station/convenience store which offers U-Haul rental equipment. The clerk who assisted me was more interested in selling gum and gas than helping me. I was basically an inconvenience to him! I was not assisted in getting, locating, or attaching the trailer to my truck, nor was I given any instruction as to the operation of the trailer (it was an auto transport trailer). If seriously thought about cancelling my rental. I will never use this location again! Additionally, I've now asked twice for a U-Haul customer representative to contact me regarding the pick-up location and my experience. Nobody has called me back.HOWARD G.
Have the app workDewayne M.
My confirmed reservation at a different location was changed last min to this locationâ€¦. I called to confirm that they had my information set and ready to go. They confirmed but it was a lie and didn't find out until I went to go pick up my truck and wasn't able to. Scheduled a 730 phone pick up, had to wait till they opened at 8 the same time I had scheduled movers to meet usâ€¦ they didn't have our blankets and pads in the truck like I paid for. Very unhappy.Bryan G.
Le client n'a pas laissé de commentaire.Donald D.
Didn't have to wait much and personal were attentive and efficient.Ravi R.
Both the inside of the truck and the cab had sand, dog hair, dog food and food left inside.Catherine M.
Le client n'a pas laissé de commentaire.Michael D.
Great customer service! Everything was explained to me regarding the contract and the truckCarrie R.
On the drop off, I dropped the trailer off as agreed on a Saturday and the at the same location I picked it up at. Today I received a receipt for a charge over $1,600.00. My contract was for $72.08. I returned to the location and he is working on it. I left a message to be called back from the number on the receipt. The receipt list a location in Colorado as drop off site. This is not correct. I have rented from UHAUL many times before but if I am not able to get this error fixed I will NEVER rent from you again and will strongly discourage any of my friends from doing the same. I don't know where the error was made but customer service not poor when there is a problem.Jimmy W.
They charged me for 2 days, only used truck for 1JENNIFER L.
Don't send them to Parker CO when they set pickup in Lakewood lol I drove past the location I originally chose on the way home and saw 4-5 trailers of the size I rented. Couldn't believe I had to drive 45 minutes to get the same trailer. For the person reading this, sorry you have to read my bitching, but it's amazing to how poor Uhaul's logistics are right now.colin H.
Truck better maintained. It vapor locked on way to drop off which causes late return. On line checking was a nightmare, and were repeatedly bumped off the site when trying to upload pictures as requested. Phone no help as was over 40 minute wait. We got the truck with well less than half a tank which is ridiculous. I tried to clarify contract status at Parker location we rented at and multiple emails went unanswered. No doubt you save money by not having real people deal with customers but with me and doubtless many others you make it a negative experience and have left me with a bad attitude towards your companyJohn F.
Le client n'a pas laissé de commentaire.Tyler H.
1) I was given wrong keys to the wrong truck and I had to walk all over the gas station lot to find the truck. 2) There wasn't a clear order to the order of the truck. 3) it delayed my pickup process by 45min because I sent to the truck then found out the mileage was wrong then had to go back inside then the personnel had to walk with me all across the lot to go look for the uhauljulie S.
Le client n'a pas laissé de commentaire.Joshua T.
Put a sign up letting the customers know which area to go to for uhual rental. Workers are rude, except for one older guy working with the liquor. Returning was easy but again rude workers.Nastassia N.
Le client n'a pas laissé de commentaire.ANDREW H.
Le client n'a pas laissé de commentaire.Kaylyn C.
Le client n'a pas laissé de commentaire.Shaun L.
Reserved a furniture dolly online, but this location does not have furniture dollies.Julie H.
The gent who helped me was really awesome and helpful. He was very thorough and made sure that I was very well informed on everything. I didn't have any questions by the time we got to the truck!Sierra B.
Please provide this location with more supplies such as furniture pads(needed 24 received 19), square furniture dolly(they didn't have one).laura B.
Horrible experience. Wrong location and farther away than location reserved. Showed up reserved location and told that Uhaul moved my pick up location even though website stated different. Lack of communication and customer service. Missing dolly. First rental had flat tire. Both rentals covered with mud/dirty/ spilled sticky drinks on seat and ground. Didn't drive away in rental van until 1,5 hours after getting there. Will not use or recommend Uhaul.Brandi R.
Truck was clean but some of the furniture pads I ordered were not available. I also had to go further to this location because Uhaul could not get me a truck at the closer location I had selected when I placed my order.Harold C.