Customer Reviews for Compass Self Storage #254 LLC
(U-Haul Neighborhood Dealer)

Évaluation :

1

Truck smelled of smoke. Instructions on app very finicky. Had to call customer service to find my truck keys.

Évaluation :

1

I ordered a furniture dolly and it was not in the truck! Second, I'm a Verizon customer and the coverage in the area is so poor that It took me about 30 minutes to check in the truck because it took so long to upload pictures.

Évaluation :

2

The guy working was nice but the truck was a disaster. The temperature control buttons were stuck in place and on the rainy day that we rented the truck we couldn't put it on defrost to clear the windshield because it was stuck on vent. The transmission didnt like shifting into second gear and the engine revved and revved until it finally went. The inside was gross. All sticky and dirty. The steering was difficult to control the truck, there was a lot of play with the steering wheel. The brakes were very soft. I tried to get my husband to take it back for another vehicle but he persisted just to get the day over with.

Évaluation :

4

Truck did everything we needed it to do and it was convenient to rent, pick up and return.

Évaluation :

1

We were overcharged $71 because the agent failed to provide a written contract that was accurate. Also nearly charged for 2 dollies we did not order. Gas tank was at one-half when we picked up, but when returned, we were told it had to be full. WILL NEVERRENT FROM UHAUL AGAIN. VERY DECEPTIVE.

Évaluation :

5

Great staff, excellent service

Évaluation :

1

I specifically told the gentleman who rented me the uhaul that I DID NOT want insurance because how close I live. When I dropped off the truck, I had only used it for 5 miles and put more gas in it than it had when I rented it. My receipt was emailed to me and I was charged for 2 days of insurance WITHOUT MY PERMISSION on my credit card. I demand that this be refunded to me.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Company needs to upgrade computer speed for operating. Spent 30 minutes on paperwork!

Évaluation :

1

Labeled very poorly, you could not even tell you could return U-Haul there. No clear parking for vehicle, no one to answer phone/give instruction. Drop box was completely unlocked. In addition I was supposed to be reimbursed for gas because the U-Haul was essentially on empty and there was no one to assist.

Évaluation :

1

Charged for fuel that wasn't correct

Évaluation :

2

Reserved dolly to move furniture. It wasn't there. Guy says we don't have dolly. Then sent me to another place. They didn't have dolly either. They sent me to a third place. Caused so much inconvenience.

Évaluation :

5

U-Haul app didn’t not work well—it took very long to load

Évaluation :

5

App was a little slow during mobie process, this was due to only 1 bar of service. No issues with location other than spotty signal.

Évaluation :

1

No staff was present on a day the office was supposed to be open until 6 pm. I reserved a truck for 330pm. With no staff available i then turned it into a mobile pick up. The mobile pick up did not give me a code to the key locks. When I called Uhauls wonderful customer service, we had to swap the truck I was to rent out 2 times due to the keys being wrong once I got into the lock box. There was a key in the box for a truck on the other side of a gate that needed a code the wasn't available to get to. The other key was for a size I did not order. Since I had already paid for a rental I was either leaving with a truck or I would have to wait until staffing was available to cal and get a refund. Due to having to swap trucks, at about 415 I was able to finally pull out of the rental place. The truck I was in was not connected to my account so I was unable to finish the mobile check in about the details of the truck. At the end of my rental I had to call customer service again to let them know I had stopped using the truck. Luckily I took pictures of the mileage start to finish. Another customer had to call the cops due to no staff and his car keys being left in the closed office possession. The owner was called and came to help him with the excuse that they are short on staff. My experience with this rental place was 0 stars. My experience with U-Haul customer service was 1000 stars! Thank you to Megan and Desiree for helping me through this day!

Évaluation :

4

The service people were friendly and helpful and costs are reasonable. However, the vehicles themselves could be better maintained. Driving the vehicle is rough and the back sliding door is very hard to close (for a larger male) and his makes the process more difficult. However, the truck bed is clean and well maintained.

Évaluation :

5

Keep doing what you're doing. The staff is friendly and helpful.

Évaluation :

1

U haul rips you off.. Customer service sucks and you get run around.

Évaluation :

2

I reserved a truck and trailer at this location, upon picking up the truck I was advised I would need to drive 5 miles to another location to get the trailer. The truck was absolutely filthy and reeked of cigarettes, the clerk sprayed air freshener which did nothing for the odor and said this is the only truck available. As I was on a time schedule and needed the truck I was forced to take this one. The truck pulled continuously to the right and you could not release the wheel for a second or it would be off the road. The front tires were severely worn on the outer edges due to this mechanical problem. The exhaust leaked and the engine was very loud. I emptied the ash tray and cleaned the cigarette butts off of the floor, wiped down the interior and sprayed febreeze throughout leaving thg he windows open for two days while loading the truck but could not get the cigarette stench out of the truck. During my move I saw at least three Uhal vehicles broke down along the highway and just prayed I would not be one of them. I did make it to my destination and advised the center of the safety problems with the truck, it was indicated that they would notify the company it needed service but it was scheduled to be rented to someone else that day at 3pm. It was also noted that the safety chains on the trailer had previously been damaged it appeared they hadn't been properly adjusted and allowed to drag on the roadway, this damage had a layer of rust over the weakened links so there appears to be a long term lack of maintenance the chains also contained screw on quick connect links which through previous experience I know thg these are illegal for use on safety chains.

Évaluation :

5

I rented a 10' trailer, but was given a 15' trailer, which was not needed.

Évaluation :

5

The only thing I wish was that you would have opened a little bit earlier but other than that everything went very smoothly thank you

Évaluation :

5

Levi and Ken are awesome, They made the process renting a truck simple and hassle free

Évaluation :

5

Everything was smooth as silk. Check in was quick and easy as was the return!

Évaluation :

5

Nothing. Levi was professional, friendly, and helpful.

Évaluation :

2

My bank account was charged 3 different times for a total of 400+ dollars due to the location having to redo the contract. Due to it being the weekend the refunded money was put on hold

Évaluation :

5

Very Friendly employees at this Compass storage, only down side was Uhaul's website which wasn't cooperating.

Évaluation :

4

Significant damage on the passenger door. It has been there a while with the amount of rust. Truck was unlocked on pickup, lock box was unlocked. Anyone could have taken the truck. Truck worked well for what I needed.

Évaluation :

4

Person working was helpful

Évaluation :

5

Renting at this location was such a great experience! The truck was clean and in great shape. But the service was amazing, the gentleman who assisted us was clear with details, made pick up and drop off quick and easy. With all the things we had to do this day moving, he made renting the truck a pleasure and no stress!

Évaluation :

3

You're charging me extra money, our agreement was $50 why you're charging me $80? I used under 20 miles, why $20 for gas?

Évaluation :

4

The location was fine. The pricing is not. For 30 miles of driving and 1,5 hours of use, it cost me well over $100 for the 10 foot box truck (overall). The 100,000+ mile truck was only in mediocre shape, but it sure makes them money.

Évaluation :

5

Nothing!

Évaluation :

5

Aucun

Évaluation :

5

Great place! Jaimaica is awesome.

Évaluation :

5

The staff was very friendly and knowledgeable and made the checkin time quick and easy. I think it is a great place to have a storage unit or rent a truck.

Évaluation :

5

Customer service was super friendly- i will definitely recommend this location

Évaluation :

5

Good and clean

Évaluation :

5

Staff was very helpful and friendly, it made for a very pleasant rental experience.

Évaluation :

5

I had a unique return situation and Stacey Lutz went above and beyond to resolve my problem to my complete satisfaction. In addition she called me after I left U Haul to inform me that I forgot my check book on the service desk and waited a few minutes after closing time so that I could get back to retrieve it. Excellent dedication and customer service. Thank You Stacey.

Évaluation :

5

Stacey was awesome, and very helpful!

Évaluation :

5

Everything was great!!!

Évaluation :

1

Never rent a uhaul again

Évaluation :

5

Don't use mobile pick up. The app nor website work. We lost an hour of time waiting on hold with customer service to get our truck unlocked because of the website being down for maintenance on a Saturday morning at 9am. No compensation was given for the issues either.

Évaluation :

5

All people there are very nice. Happy to work with them.

Évaluation :

4

Don't advertise $20 when it ends up being $60. Pretty bad for 2 hrs and 12 miles.

Évaluation :

5

The manager, Stacy, was extremely helpful and courteous. She made the experience an easy one.

Évaluation :

5

Awesome location and customer service. Will use again,

Évaluation :

5

A little expensive per mile

Évaluation :

5

Stacey Acosta, the manager, was very, very helpful! I'll be going back to this location in the future when I need to rent another U-Haul.

Évaluation :

4

I didn't like that I was notified the day before my move that a truck I needed was going to be 45 min in cranberry township for pickup and then it was switched to Gibsonia not a problem, I think the online check in is complicated and not user friendly. I found myself clicking on hyperlinks to do more part of the check in process. All in all everyone I spoke with on the phone was very kind and helpful. I had a heck of a time dropping off the truck though it took me to quality inn the hotel and the front desk girl says this happens all the time. Maybe good to update that. It literally says quality inn on my paperwork and their address. I am however thankful that there was a truck for me. Just a long hassle on top of a stressful day for me as moving is stressful physically, mentally , and emotionally. Merci.

Évaluation :

5

Customer service rep was awesome from beginning to end

Évaluation :

5

Thanks so much!

Évaluation :

5

Compass self storage and you haul rental did an excellent job of working with me to get right size truck when I needed it. I have no complaints at all about compass self storage and u-haul rental. However the morning I went to do self check in on my mobile phone the self check in app froze up And I could not do the self check in . I called 1 800 u-haul customer service and was on hold for over half hour before I got to talk to a customer service representative. They were not able to fix the problem and didn't even seem to know what the problem was. So as a result I had to wait an hour and a 1/2 until the self storage facility opened up in they were able to do a manual Check in of the truck. U hauls self check in and return app is not very good. I have had several times now where the app is froze up on me and it has cost me money whether in waiting or being charged for non return check in . You haul is relying on an app it is not good at all. It does not seem like you haul has enough customer service representatives to answer the phone. Every time in recent history that I've tried to call you haul I'm on hold for almost a 1/2 hour or more every time before I get to talk to a live person.