Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

593 évaluations

14120 E Colonial Dr   Orlando, FL 32826

(407) 658-0934

Heures d’ouverture

  • Mon-Sat: 9:30 am–6 pm
  • Dimanche : de 10 h a.m. 2 h p.m.
Heures d'ouverture spéciales
  • 3/31/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(407) 658-0934

14120 E Colonial Dr
Orlando, FL 32826

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9:30 am–6 pm
  • Dimanche : de 10 h a.m. 2 h p.m.
Heures d'ouverture spéciales
  • 3/31/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MILAGROS ROSARIO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasheema Miller 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent Borzumato 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt Register 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark heidt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando Gomez 
Évaluation :
3

The back of the truck was not swept out after the previous renter and it had a weird smell. The gas was at 13/16 when I picked it up but the app check in was saying it was at 15/16. I adjusted the gas on the app and uploaded a picture of the dashboard showing the actual gas reading but I was still charged for gas even though I brought the truck back at 7/8 full. I suggest you do not do 24/share at this location. Walk in and do the rental with the rep and show them the actual mileage and gas and have them adjust it in their end. I worked for U-Haul for many years and was also a dealer for U-Haul and I'm disappointed that this is acceptable now.

Merilyn Santiago Cruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo Otero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul Gonzalez 
Évaluation :
5

Super-efficient and easy to book, utilize, and return.

Dennis Smith 
Évaluation :
5

Chris was an excellent Uhaul rep.

Timothy Rumney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland Fiagbe 
Évaluation :
5

Keep up the quick and easy process

Patrick Schultz 
Évaluation :
5

Very friendly and helpful. She made it convenient for us and I will always use this location.

Aaron Schmoldt 
Évaluation :
5

Excellent customer service.

Valerie Sanchez 
Évaluation :
5

No complaints. Everyone was very courteous and friendly

Efrain Nieves 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mykia Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Fox 
Évaluation :
3

The gas line was NOT accurate when I picked it up and dropped it off. I had 39 miles until empty when I picked it up and 110 miles left when I dropped it off. Please correct those receipts for my company! I have pictures to prove it. The radio would only work on AM, none of the setting would change. There was a cigarette butt in the cupholder.

Veronica Shaw 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Cobb 
Évaluation :
1

Charged me over $50 for gas although I returned the van at the sane gas level as given to me. Thankfully I took a picture beforehand because the miles were not correct and that ended up helping me get a refund from customer service

Crescenciano Carvajal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Doris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia Farrar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane Thrasher 
Évaluation :
5

The check in process should not be so difficult. The $20 charge is ridiculous. Don't mind checking in the vehicle but don't make it so hard.

Michael Morales 
Évaluation :
5

The steps were a bit challenging, it took a bit longer to find the keys and do all the steps. But overall it was an easy breezy process!

Allyson Gregg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Zeman 
Évaluation :
1

I made a reservation at this location for a 10' truck with two furniture dollies. I get there and immediately I'm told they have no furniture dollies at all. The truck I ended up in had a check engine light on from the moment I started it.

Andrew DePaolis 
Évaluation :
5

Easy in and out.

Benjamin Ramirez 
Évaluation :
5

The fella that works there was very cool and made a hectic move a little nicer.

Thomas Marino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly Gibson 
Évaluation :
4

When you are doing a self pick up, make it known that the process will take up to 20 minutes. It had said it was an easy and quick verification process. But it took 20 minutes to get into the vehicle, and it made my partner late for work.

Nicole Wells 
Évaluation :
5

Christopher at the Compass Self Storage was great!!

Kaisy Prieto 
Évaluation :
5

Employee at counter was very cordial and easy to talk to.

Richard Rodriguez 
Évaluation :
5

Shaquanna was great! She got me in and out and was so lovely to be assisted by. She went over everything and even though I got there right at closing she had a positive attitude and didn't seem bothered at all. I typically try hard not to show up right at close but unfortunately I wasn't aware of the time the shop closed but she was wodnerful and made the experience easy and fast!

Brenden Rogers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muzaffer Oztek 
Évaluation :
5

Thank you so much for the outstanding service. The movers were excellent every time I have used this company! They are quick, fast and professional!

RAMONA WHETSTONE 
Évaluation :
5

The drop off of the truck at this location was one of the best experiences we’ve had with this process!

STEPHANIE OSTROM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Cottrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

meyneris machado 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean Nelson 
Évaluation :
4

Was. Told to pickup truck on Saturday and sent a half hour away(1 hour total drive) to a barbecue shack where there was no truck. Called was told there were no trucks available anywhere and I had reserved this truck 3 weeks previously. Was told that I can pickup truck at another location on Sunday which messed up all plans for move out of state. Got up on Sunday to go pickup truck at 9:00am was 10 minutes from this location when I received a call saying the truck was not returned and no truck!!!!! After 1 more hour I finally got a call to pickup truck at colonial and the guy was super nice however this all messed up my whole schedule. Absolutely Rediculas

Thomas Matte 
Évaluation :
5

There were no ram available for the 10' truck rental which made it difficult for loading. The wooden bars used for securing the load were not bolted down.

vinh nguyen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly Medina 
Évaluation :
5

Mary and Christopher were very representative for U-Haul, very helpful!. Good experience!!

GERALD MANTEGNA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky Tressler 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLISON LUJAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Tester 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN MADERA SANCHEZ 
Évaluation :
4

The back of the truck was full of dust and dirt. This didnt impact me as the stuff I was putting in the truck didnt matter if it got dirty. The only real issue I had was that the UHAUL app would not let me create a profile to return the vehicle. I finally realized I was able to complete the return by using the webpage. Someone should look at why Sunday no one was able to create a profile.

Thomas Angus 
Évaluation :
4

I had to redo the entire checkin process over again when using phone/app based pickup. Was a real pain b/c it kept saying my photos were blurry or it couldn't contact my emergency contact. I burned an hour of rental time for both checkin and checkout procedures.

Christopher Upchurch 
Évaluation :
5

Manager is extremely helpful and pleasant to work with

RONALD WILSON 
Évaluation :
1

When I Got to pick up my rental it was delayed, I had to wait more than 30mints and it was impossible to contact customer service, the attendant at the location was good and helpful but the phone customer service was awful, I haven't received my booking $50 back since my truck was late. I called many times and I haven't get an answer.

Flor Brancucci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER MENDOZA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Raines 
Évaluation :
5

Have rentals available when you say they are.

Anna Ramos 
Évaluation :
5

Mary handled this transaction and did a wonderful job. She helped me decide on the right vehicle and approximately how much it would cost to move the items I wanted relocated. She was very professional and courteous. I would highly recommend her to all my friends should the need arise. I will definitely choose to work with her in the future.

Christine Price 
Évaluation :
1

I was overcharged on the millage and fuel. Very desapointed.

Francisco Cruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Raines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Rodriguez 
Évaluation :
5

N/a

Raymond Powers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Raines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Raines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Raines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Raines 
Évaluation :
2

Was immediately told truck had a battery issue that I would need to purchase protection in case or could offer different sized truck. Then was told there was very low gas. Couldn't even get to location one way without having to fill up, then having to fill up again upon return. Vehicle gas gauge never left 0 miles from empty after putting in $20 first time and $15 second time. Very poor experience.

BLAKE FELTER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chritine Hansley 
Évaluation :
5

Great customer service!

valerie hibbard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Raines 
Évaluation :
5

The agent was very friendly and helpful

Larissa semilio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Raines 
Évaluation :
5

The best uhaul experience I've had is with this location. I am so grateful to have found this place, so that I no longer have to go to the uhaul location down the street where there always seemed to be problems with the vehicles I've rented. Compass Customer Service was excellent. They were so nice and friendly. The van was in excellent condition. It was quick and easy to pick up and after hours drop off was a breeze. I will definitely be renting here again!

Erika Foreman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco Gonzalez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy Ezell 
Évaluation :
5

You're absolutely perfect now. What a great pleasure it was to do business with you.

DENNIS AWE 
Évaluation :
5

The Manger is a great women she is always working hard for the customers she goes above her job and she is very knowledgeable and always makes sure we a happy customer at the of the day

JACKSON MILIEN 
Évaluation :
5

Honestly, I can't think of a thing. Chris Barrett and a young lady handled everything and they were extremely professional and gracious. It was a pleasure doing business with them. We will continue to go to this particular location for all of our future U-Haul needs.

Christine Price 
Évaluation :
5

The workmen that works the front desk goes above her job to take care of you and is always helping the customer beyond her job would recommend this place always

Jackson Milien 
Évaluation :
1

Too expensive and charged for dolly when it was returned.

Oscar Ortiz 
Évaluation :
5

I would just suggest keeping in contact with your customers, as a change to my pick up location ended up being a location that did not have the proper truck and I had to backtrack 40min out if my way to get the truck. The person at acorn mini storage was EXTREMELY helpful and did everything he could to help me…but this screw up cost me 3hours of moving time … and paying movers for time they did nothing

Donald SNODGRASS 
Évaluation :
5

Chris was awesome. Great to work with. He knew his stuff and was very friendly and knowledgeable. Would use and recommend this U-haul location without hesitation. 

Rick Martin 
Évaluation :
5

ok

Omar Acevedo 
Évaluation :
5

The service was excellent the manager was great and kind and so very helpful.

Willetta Lockett 
Évaluation :
5

I never leave comments but, I have never seen a staff member go above and beyond She helped me in finding me help when I had no help I will be forever grateful I will definitely recommend this place. Not even Uhaul gives you this type of customer service

Nancy Rios 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Oscar Ortiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Dabolish 
Évaluation :
5

Truck was not fully cleaned as shown in confirmation images. They were obviously old images.

Amy Singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Riordan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Paulino 
Évaluation :
1

Have the equipment that I requested actually available.

Debra Dzikonski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Rodriguez 
Évaluation :
2

They don’t even ever carry the appliance dolly I reserved, so cancelled that off my reservation and then conned me into donating $5 to their “leukemia” charity box to rent their plain dolly but when I got it out of the truck to use it, the tire was flat so it was useless.

crista gunning 
Évaluation :
5

Their customer service went well and above my expectations. The whole process was SO smooth and easy, they took care of everything. They greeted me with a smile and kindly asked how they can help me. They gave me accurate and precise information. Their location was clean and inviting. I would recommend this location over all other U-haul locations in the area because of their professionalism and friendly service.

Carol Cerini 
Évaluation :
4

Not the location's fault, but UHaul didn't let me pick up at my 8am pick-up time and told me I had to wait until the location opened at 9:30. I had to wait an hour and a half to get my truck with people waiting on me.

Michael Rogers 
Évaluation :
3

Drop off was after hours so facility was closed. The drop off lot in front does not accommodate a 26' truck so parking was inconvenient. Would recommend that if large trucks are being dropped off perhaps a temp gate code so the vehicle can be placed behind the fence and out of the way of through traffic to the storage facility

Robert Masucci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Krol 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET LEIDIGH 
Évaluation :
5

they are so friendly and helpful good attitude always use this location!!

MARGARET LEIDIGH 
Non les évaluations ont été soumises pour cet établissement.

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