Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

255 évaluations

2021 S Military Trail   West Palm Beach, FL 33415

(561) 432-6814

Heures d’ouverture

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 10 am–1:30 pm
Heures d'ouverture spéciales
  • 3/31/2024: Fermé
  • 4/1/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(561) 432-6814

2021 S Military Trail
West Palm Beach, FL 33415

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 10 am–1:30 pm
Heures d'ouverture spéciales
  • 3/31/2024: Fermé
  • 4/1/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Erney Garzon 
Évaluation :
5

Young lady at the front desk was really professional and pretty. I'll definitely be coming back.

Gabriel Torres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dashone Annevil 
Évaluation :
5

I noticed that the ABS was light up, and it was asking for servicing of Stabilitrak and Traction Control. Also the front alignment was off by a bit so it tended to pull moderately to the right. The staff that I dealt with were wonderful and quick to take care of me. So other than a bit of better maintenance on the vehicle, everything went well and I was treated very well by the staff.

Richard Don 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL KAUFMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Brown 
Évaluation :
5

Excellent customer service at the check out desk. Easy to find location.

Amme Cave 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Lopes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eboni Alls 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes Fernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john desimone 
Évaluation :
1

First, we were supposed to pick up UHaul in Boynton Beach, FL. The day before we were re-routed to a pickup location in Lantana, FL. When we arrived, we were told they only had one dolly and it was an appliance dolly. We said, that's okay, we would take it. We were then told they could not rent us the dolly because it was "not checked in" at their location. We tried to rent a dolly at a local rental center, but before renting it, we went to the 15 ft. truck and found that the Check Engine light was on. I could not take a truck and drive over 600 miles with a Check engine light. Lantana store then re-routed us to another store in West Palm Beach, FL to get a different truck. Finally, nearly 3 hours later (and now behind 3 hours for our moving help) we were able to load truck and begin our trip to Georgia. We had to stop and stay overnight in Lake City, FL because it was nearly midnight! We are extremely dissatisfied with UHaul and will certainly consider other options for our next rental.

Jeffery Cole 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNESTO NIETO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gadiel Miranda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH WILLIAMS 
Évaluation :
5

Keep up the great job!

Elvis Reymoso 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario Henry 
Évaluation :
5

Keep up the good work

OLGA GUERRERO 
Évaluation :
4

Giving a customer a 26' truck with only a quarter tank of gas could create challenges. Lucky for me I drove a total of 6 miles and I have experience driving large vehicles but for someone inexperienced pulling into a gas station first thing can be stressful.

John Sherbuk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marek Adamkovic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERTO DAVILA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Orinthia Deverteuil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO PANESSO 
Évaluation :
5

WILL USE AGAIN!

Stephen KRISS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Valtierra 
Évaluation :
1

Been trying to cancel this since I booked it. Customer service chat said someone would contact me, never happened. Uhaul chat gave me a contact number for supposed Manager of the facility. Was for a manager in Nebraska. He text me back and said he couldn't get a hold of anyone at the facility either and joked no one in Florida must work. Said he sent and email to regional director and manager of facility. Still never heard from anyone. Will be charging back through my merchant. Uhaul said there was nothing they could do even though they helped me book it. Complete JOKE. Never seen a more piss poorly run facility or company. I'll never give uhaul my business again. I don't care how much cheaper or convenient you may have been. I'd rather cut my big toes off than deal with you degenerates again.

Jeremy Tomasso 
Évaluation :
5

professional and very nice service, clean and efficient car.

Bozena Brodzicka 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina Inget 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlette Phenelus 
Évaluation :
5

Everything was clearly stated to me there is no hidden cost the vehicle was clean handled beautifully and was a pleasure to drive. The gentleman who handled the rentalWas very personable walk me through all the information needed and did a great job as a whole

Leslie Manday 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Horta 
Évaluation :
4

Better maintenance of vehicles, the truck I rented at minimum needed a tire alignment. The truck pulled violently to the right, without a load in the rear. Traveling at speeds above 40mins was dangerous. I brought this to the service location's attention about 20 mins after my pick up time.

Yberto Herrera 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Markes Brown 
Évaluation :
5

Young lady was great! Best customer service!

Terrance Dixon 
Évaluation :
5

They explained all the details with clarity and professionalism. Very clean, in good condition and very cheap price with different options to satisfy all customers. I am very satisfied. Excellent service

Paulino Jansie 
Évaluation :
5

Nothing everything was wonderful

Juan Torres Gonzalez 
Évaluation :
5

Well satisfied

Yusuf Coneth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marijo Jabouin 
Évaluation :
1

The staff was extremely rude. She wouldn't walk out to the vehicle. I almost had to beg her in order to inspect the truck with me. Her response was just look for the "x" marks.

Tracey Joseph 
Évaluation :
5

I will not be using your online reservations anymore. I ended up 2 hours driving from one location to the next because they didnt have the vehicle I reserved. From now on, I will reserve directly from this location. Your online service sucks

Magdiel Castro 
Évaluation :
5

1. They sent me to a location I was told would have my vehicle ready and they did not have it so I had to take another Uber to a different location. Originally the reservation was $215, then at the first location I was charged $250, then when I sent to the third location and the final price was $275. So I don't know how the extra $60 in charges came from but I did not appreciate the inconveniences.

troy Andrea 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia Yeguez 
Évaluation :
2

I would only say the location should provide guest Wi-Fi for customers renting a U-Haul truck or van. Trying to return the truck and starting the process on the app is terrible. There is no signal at this location and unable to finish the return process. I Was outside the building for an extra 10 minutes trying to get signal for the app to work. I had to call U-Haul on the phone to tell them I returned the truck. But the next day U-Haul took out an extra $65 from my bank because they thought I still had the truck in my possession. Then I had to make multiple calls to the location and then another one to U-Haul to fix the problem. Both claiming they didn't take out extra money when my bank statement clearly says they did. Finally, I guess a supervisor called and got it all straightened up. But it all could've been avoided if there was guest Wi-Fi so I can make my return properly. Just luckily I had the money in the bank so I wouldn't have been over drafted in my account.

Robinson Fatu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Rostveit 
Évaluation :
5

Excellent service à la clientèle

Cheryl Yuille 
Évaluation :
3

I was not satisfied with the U-haul the U-Haul was dirty inside especially the cup holder very filthy. In the back of the U-Haul they were broken glasses. I think if you're paying to rent a U-Haul or any vehicle at all it should be clean and presentable because you're paying for it.

Valrie Reid 
Évaluation :
3

Clean the inside of the Cargo Van in seating area Clean the windshield inside and out… plus the Mobile Check In is not easy to use and getting another Reference to call @ 6 AM is not easily done .. better to just go into the store.

John Watson 
Évaluation :
5

Service was friendly and efficient.

Gordon Allison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMASENE HICKMAN 
Évaluation :
5

Thank you so much for all the help,rent the storage and rent the trucks thank you Gladys you are so nice,helping me.

Sulangel Pietri 
Évaluation :
5

Amazing customer service

suahil Valetine 
Évaluation :
5

Excellent Ms Gladis Aguilar!

FULE DOGIC 
Évaluation :
5

Everything was wonderful thank you she was very good customer service

sayed waghnam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES PORTER 
Évaluation :
5

Mr. Ed provided me with the excellent service.

FULE DOGIC 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO ALMIRON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquis Bates 
Évaluation :
3

Van was dirty and smelled.

Brian Hainse 
Évaluation :
5

The office staff was wonderful! The truck was clean and well maintained. I will definitely use this business in the future.

Tracey Kouf 
Évaluation :
1

Orederd a u haul off Okeechobee and it was not avaliable when I got there

Joshua Silverman 
Évaluation :
5

Uhaul is always the very best!!

Christopher Baker 
Évaluation :
5

Easy and effortless thank you

Raeko Ilimaleota 
Évaluation :
5

Easy pickup and checkout. Excellent customer service. Gladis was pleasant and professional as usual. Great location! Thank you!

Clare Buckland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA SALINAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES PORTER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILKENS DESINAT 
Évaluation :
5

One of the fastest services I have ever goet! Just amazing if you go first through the online check in!

Alexis Vazquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Gauthier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES PORTER 
Évaluation :
5

Very friendly staff and they actually answer the phone at this location. I would use them again.

Jeffery Hudson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalid Mosquera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morcos Elnemes 
Évaluation :
1

Clean trucks and on time. Your smart fone pickup is a joke

George Kouspidis 
Évaluation :
5

You’re good

cARLOS Parreno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard Pompa 
Évaluation :
5

Although the Van I rented was clean and the facility was a very easy process the Van had roaches in them. It is not the facilities fault because whoever rented it before had roaches and I know how hard it is to get rid of. But I used the Van for transporting food and decorations for my grandsons baby shower. I had to throw away a large amount of food and last minute order more and rent a vehicle from a local car rental agency. I lost a lot of money that day and the facility made sure I did not have to deal with any extra mileage due to more traveling to go back home and empty the VAN. I am glad they were so nice about it and understood what I had just gone through. U-Haul facilities should have regular exterminators spraying the vehicles.

Michelle Otero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda Lord 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Roy 
Évaluation :
5

Thank you to the staff. We needed a truck on short notice and they found one for us. Again, Thank You.

DEAN CHAPPUIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Hutchinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella Mejia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sander Noriega 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilman lovelace 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kia Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio Chapelin 
Évaluation :
1

I had many roaches in the vehicle I would not recommend for transporting household items

Michael Narcisse 
Évaluation :
4

They tried to give me a unit that I didn't reserve. After much time we got a similar unit that we reserved for. What a hassle

DONALD ENGLE 
Évaluation :
4

The Uhaul website require phone/location and at times that can lead to issues with connectivity making it frustrating and time consuming. Although overall considering the images it is downloading once you get to that point it is pretty responsive.

JOHN SHERBUK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY POZSONY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alden Ignatius 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Arias 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nigel Boothe 
Évaluation :
5

Great customer service & very professional

Mark Reynolds 
Évaluation :
5

very easy check in and out. Truck was in excellent condition. driver's door was hard to close, had to really slam it to get it to close properly. Other than that, no issues

Valerie Mathieu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLENE SALA 
Évaluation :
5

Great service and easy process.

Roberta Coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Laabs 
Évaluation :
5

Super

YANET LEGON LIMA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMIRO RESTREPO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gert Steenekamp 
Non les évaluations ont été soumises pour cet établissement.

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