Évaluations des clients Compass Self Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Compass Self Storage LLC

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Robert P.
Évaluation :

I made a reservation online to P/U cargo van for a Sunday fro 2240 Sparta Way Buford GA. I called the site even to make sure everything was OK. I said I would PU about 1pm so I would have time before they closed at 3pm. When I arrived, about 2pm the attendant said they canceled my reservation because I was more than 30 minutes late. My only option was to rent a larger truck at higher cost. I did NOT receive a call before they cancelled my reservation. I was also told if I return the truck and park it our front I would be charged a $50 parking fee. I was not treated very nice by the attendant. I called to report the issue and received a reference ID case number 2930891 and 4 days later have not heard from UHAUL. I was texted a link to an inspection form and told I had 15 minutes to complete the form or it was assumed everything as OK. The truck wreaked of smoke. Can't take a picture of that to report in the app. I didn't want the attendant to think I had smoke in her truck cause I was confident she would make me pay. Overall a very poor experience at local dealer and UHAUL company.

Gerald F.
Évaluation :

They were not even wearing mask. They did not clean the vehicle after the person before me. Rude and unpleasant.

April K.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger G.
Évaluation :

I've used the U-Haul app. A few times now and without fail it's been a nightmare!!! We had to end up waiting about 30 minutes to get assistance with picking up the truck. The app. Is not user friendly at all. Customer service at this location however was wonderful!

susan H.
Évaluation :

I can't think of anything that needs to be improved.

Brett C.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S.
Évaluation :

Le client n'a pas laissé de commentaire.

Gail M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jimmie M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark B.
Évaluation :

Le client n'a pas laissé de commentaire.

orlando C.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBORAH R.
Évaluation :

She had no time so simply advised l drop keys in outside box. No discussion of my bill , usage nothing Just a receipt that I went over by 2 Miles's

Emily J.
Évaluation :

The owner of this please is an absolute nut!!! She closed the store at the exact time of my reservation, 4:00 PM. Not any time of a normal lunch hour or I could have understood. Her and the employees said within the store watching me entertain my 4 year old in the parking lot for 30-45 min in about 95 degree weather. When she finally unlocked the door I said “oh, someone is in here”. To which she responded “I can cancel you reservation now if I want”. I was in need of the truck and tried my best to calm the situation, get the keys and get out of there. I just thought it's worth knowing you have a vendor out there making your company look like trash.

Glenn G.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID W.
Évaluation :

The Right side wheel guard was damaged, and the T-handle that holds that door open was missing. The tag light was also inoperable.

Steven W.
Évaluation :

My experience was great. Nothing could be improved.

Rachel S.
Évaluation :

Difficult to access vehicle - all requested equipment not ready.

Haley M.
Évaluation :

Outstanding experience. The entire rental process was perfect.

JOHN B.
Évaluation :

Le client n'a pas laissé de commentaire.

TIMOTHY S.
Évaluation :

Had pickup appointment for 10am. Got there a little before and location wasn't open yet. Wouldn't have been an issue with me however, the hours posted said would be open at 9am. Other than that hiccup everything went smoothly. Much nicer facility than previous rental location.

Cliffton F.
Évaluation :

Le client n'a pas laissé de commentaire.

Matt H.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard W.
Évaluation :

Truck was ready as needed.

HALEY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Blane N.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan D.
Évaluation :

The cab was not cleaned out by previous customer, not real dirty but there was small debris on the floor.

HILDA C.
Évaluation :

Le client n'a pas laissé de commentaire.

ARVELA L.
Évaluation :

This is an awesome location the staff was helpful, professional and a pleasure to do business with them. I would recommend this place for future business and to others.

Robert M.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles W.
Évaluation :

Le client n'a pas laissé de commentaire.

ARVELA L.
Évaluation :

Everything was awesome great customer service and very professional ,Knowledgeable and Helpful??

Proft M.
Évaluation :

Overall it was a smooth rental experience. I appreciate Amber allowing me to make a change in the size of truck needed for my move. I will use this facility in the future

Steffanee J.
Évaluation :

Le client n'a pas laissé de commentaire.

MARVIN W.
Évaluation :

Le client n'a pas laissé de commentaire.

JACK G.
Évaluation :

Le client n'a pas laissé de commentaire.

KAITLYN F.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN M.
Évaluation :

This location is the ONLY reason I have bothered to comment here. U-Haul's systems were a mess on this particular day, but Compass went above and beyond to save the day. In fact, I would not recommend U-haul based on this experience, but Compass deserves big kudos for covering for U-Haul.

Rosa L.
Évaluation :

The windshield wipers were in extremely poor condition and made driving in the rain extremely difficult and hazardous.

George R.
Évaluation :

Le client n'a pas laissé de commentaire.

David S.
Évaluation :

Cab was not clean, and cargo area was not swept out.

Jesse S.
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond O.
Évaluation :

keep doing what your doing

Lisa N.
Évaluation :

Am very very pleased and happy with THE EMPLOYEES and the units here,,hope more people look here for storage units and rental equipment here

Timothy M.
Évaluation :

Le client n'a pas laissé de commentaire.

Beverly C.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin H.
Évaluation :

Uhaul did an awful job setting up my reservation. After 3 calls I still had to drive 15 minutes out of my way to pick everything up. Why even give people the option to put in a preferred location if you arent going to communicate when the equipment isnt available there. I hope i never have to move with a uhaul again. Compass was fine, even if it did take 30 minutes to process everything and locate all the stuff.

Phillips G.
Évaluation :

Friendly service

Tony F.
Évaluation :

Very easy process

Beth D.
Évaluation :

Le client n'a pas laissé de commentaire.

Tyrell V.
Évaluation :

Le client n'a pas laissé de commentaire.

valerie M.
Évaluation :

Le client n'a pas laissé de commentaire.

MARGARET R.
Évaluation :

this location is fantastic, but the "brand New Van" I rented was NOT! It had a lock that did not work properly on the sliding side door, so it was NOT SAFE to keep items in over night or in a public place. I ended up paying to drive it back to the storage facility to park it in the gated area overnight. A cost to ME! Additionally, there was no locking key fob making me feel unsafe when I entered and exited the vehicle! Attempts to contact UHAUL went unresloved.

Freddie G.
Évaluation :

Nothing,great staff.Thanks

Leslie C.
Évaluation :

This location was fantastic and clean. Great customer service and the people were helpful and knowledgeable about the uhaul services. Check in/out was smooth.

Gregory R.
Évaluation :

The clerk (Manager) Amber, was so nice and helpful.

Harold B.
Évaluation :

Le client n'a pas laissé de commentaire.

edward B.
Évaluation :

Quick and easy

Sherri P.
Évaluation :

Le client n'a pas laissé de commentaire.

David M.
Évaluation :

Le client n'a pas laissé de commentaire.

Candice F.
Évaluation :

Great customer service

RONALD D.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger H.
Évaluation :

I have used Uhauls truck service for years. This time was a horrible experience. I booked online as usual, received the confirmation , and called to confirm as required the day before. I show up on time to get truck. I was told all their trucks are triple booked and none are available. I even talked to the guy I spoke with the day before to complete confirmation. I was sent 30 mins away to pick up truck. Which puts me 1 hour from my house. So that cost me an extra $100 for the movers while they waited for me to arrive. Really miserable experience.

John J.
Évaluation :

We were thrilled with the 9' Cargo Van. It held everything for the camp we run, plus 10 people's luggage for a week of camp. AMAZING. And, the fuel efficiency was impressive for as much as it was loaded. Less than the Ford Expedition we've used the last few years. Highly recommend!

MARGARET R.
Évaluation :

This location is always 100%. Fast, efficient and great staff. So much better than any other rentals.

Cindy Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph A.
Évaluation :

Le client n'a pas laissé de commentaire.

John P.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page