Agent was out during time scheduled to pickup. When she returned she told me I was setup for self pickup but I even showed her there was nothing in my communications from uhaul that told me anything more than to see the agent. Very poor service, very nasty attitude and will refuse any further rental pickup from this location. Horrible representative for uhaul.DONNA M.
Customer Reviews for Compass Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Buford, GA 30519
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 6h pm
- Sam : 9h30 am à 5h pm
- Dim : 11h30 am à 3h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very satisfied with assistant & rentalSYBLE B.
My reservation wasmessed up by U-Haul. I rented a truck from one location and then they moved it to another location that was 20 miles away. On my way to that location I found out they did not have a truck either and I had to go to this third and final location. It was one hour of driving just to get to the U-Haul. It was a huge inconvenience and no one seemed to care. The person at the specific location did a nice job but the overall Uhaul experience was terrible. I tried to call multiple times and stayed on hold for 45 minutes with no one ever answering. The lack a communication, responsiveness and accessibility was very poor.CHRIS M.
Le client n'a pas laissé de commentaire.Jan K.
I originally reserved truck in Brasselton Ga which was 3,5 miles from my home. Pickup location was changed to Buford Ga which is 12 miles from my home. I feel that credit should be given to me due to the increased mileage.DANIEL M.
Le client n'a pas laissé de commentaire.Frederick B.
Le client n'a pas laissé de commentaire.Cathy F.
The facility is nice and the people very helpful. But the van had trash in it, inside basically filthy, and the shocks were wearing on the driver.HARRY L.
The couple of times we've rented from this location, the vehicles were not clean. There were food scraps, personal belongings, candy wrappers, etc. which makes me wonder if they're actually inspected upon return.David L.
Le client n'a pas laissé de commentaire.DENNIS CLAYTON H.
The truck was in terrible condition and we could not get out of the gate the truck was behind because I didn't know to screenshot the code and it took us 30 mins to reach someone to let us out. Engine is going on that truck.Andy B.
Le client n'a pas laissé de commentaire.KAI V.
Amber was greatDENNIS J.
I rented a 15 foot truck for another 30 hours give or take. We filled it up with gas to where it was when we got it and cleaned out the back by sweeping and a little mopping. I am being charged 192,49 $. I feel the attendant who was not even customer service oriented triple charged me. I feel I was ripped off basically.Griffin S.
Le client n'a pas laissé de commentaire.GERALD U.
I tried several times to login when I returned the truck and it wouldn't let me login . It kept saying my password was incorrect and I just set the account up. Now you have charged me &20 for something that was out of my control. Poor service as I'm upset over the charge .PAUL A.
Can't think of anythingGARY P.
Vehicle had tapping sound like it has dropped a rod. Was clean as far as it could be I wiped it down with clorox wipes for safety. Over all I'll give it excellent because of the professionalism of the young lady working at the rental location.STEVEN H.
being able to talk directly to operatorJON B.
Great customer service/ self serviceMushtaq W.
Le client n'a pas laissé de commentaire.THOMAS A.
Le client n'a pas laissé de commentaire.Sara W.
Le client n'a pas laissé de commentaire.Mary L.
First visit. Great experienceDONALD P.
Great customer service but get more helpDERRICK G.
Pamela at the Mall of Georgia U-Haul location was FANTASTIC. We were supposed to pick up our truck on Azalea Drive location but no one was there and they hadn't set up a voicemail. Pamela at MOG UHaul found us a truck. She was great.Don B.
Front of truck was a little dirty, but not bad. Truck sounded like it had no muffler. Was headache inducing loud.STEPHANIE W.
Le client n'a pas laissé de commentaire.JEREMY M.
The rep at the office was awesome! Welcoming and attention to detail. Merci.Dennis B.
Le client n'a pas laissé de commentaire.BRETT S.
I would never rent from Compass Self Storage again! When I ask about the equipment that was not on the truck I received the most rude and unprofessional response from the employee at the counter. "I don't work for that company (U-Haul) so I don't know whats on the truck". This kind of response will definitely hurt your/their business.Mark E.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.GEORGE W.
Le client n'a pas laissé de commentaire.Darrel S.
Actually I've fixed sugar hill place, however, u hall company changed pick up place suddenly. It was so inconvenient. Moreover head lights was so poor. It was like a smoke lamps. I couldn't drive it in night time.JAEMIN J.
Le client n'a pas laissé de commentaire.Troy J.
Le client n'a pas laissé de commentaire.Katie M.
Make sure tell users if closing by app they need to do onsite because it uses you location on your phone.BOBBY W.
The employee was a little too rough with the customers. Lack of kindness and gentle tone.Charles A.
Le client n'a pas laissé de commentaire.Donna J.
Nothing my personal experience was top notch service.STEVEN H.
All was great.ROBERT B.
I would rather talk to someone in person 321-591-7551 JeffJEFFREY L.
although there was a wait we were very happy with the service and how accomodating the staff was to our changes. thank you!PATRICIA K.
Le client n'a pas laissé de commentaire.JEFFERY S.
Le client n'a pas laissé de commentaire.MAYTE L.
Le client n'a pas laissé de commentaire.Burton L.
The truck I rented needed alignment but was not hard to handle and dolly was a regular hand truck instead of appliance dolly like I asked for but was able to get it done since I wasn't moving a refrigeratorFrederick T.
Le client n'a pas laissé de commentaire.Lori F.
The service desk person that checked me in to pick up the rental truck was extremely agitated and rude. I won't be backCharles S.
I reserved moving blankets but when I got there they said they did not have any and I had to go to a U-Haul service center which I did not have time to do.Ira T.
Nothing that I can think of our experience went well.rolando R.
I made a reservation online to P/U cargo van for a Sunday fro 2240 Sparta Way Buford GA. I called the site even to make sure everything was OK. I said I would PU about 1pm so I would have time before they closed at 3pm. When I arrived, about 2pm the attendant said they canceled my reservation because I was more than 30 minutes late. My only option was to rent a larger truck at higher cost. I did NOT receive a call before they cancelled my reservation. I was also told if I return the truck and park it our front I would be charged a 50 $parking fee. I was not treated very nice by the attendant. I called to report the issue and received a reference ID case number 2930891 and 4 days later have not heard from UHAUL. I was texted a link to an inspection form and told I had 15 minutes to complete the form or it was assumed everything as OK. The truck wreaked of smoke. Can't take a picture of that to report in the app. I didn't want the attendant to think I had smoke in her truck cause I was confident she would make me pay. Overall a very poor experience at local dealer and UHAUL company.Robert P.
They were not even wearing mask. They did not clean the vehicle after the person before me. Rude and unpleasant.Gerald F.
Le client n'a pas laissé de commentaire.April K.
I've used the U-Haul app. A few times now and without fail it's been a nightmare!!! We had to end up waiting about 30 minutes to get assistance with picking up the truck. The app. Is not user friendly at all. Customer service at this location however was wonderful!Roger G.
I can't think of anything that needs to be improved.susan H.
Le client n'a pas laissé de commentaire.Brett C.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Gail M.
Le client n'a pas laissé de commentaire.Jimmie M.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.orlando C.
She had no time so simply advised l drop keys in outside box. No discussion of my bill , usage nothing Just a receipt that I went over by 2 Miles'sDEBORAH R.
The owner of this please is an absolute nut!!! She closed the store at the exact time of my reservation, 4:00 PM. Not any time of a normal lunch hour or I could have understood. Her and the employees said within the store watching me entertain my 4 year old in the parking lot for 30-45 min in about 95 degree weather. When she finally unlocked the door I said â€œoh, someone is in hereâ€. To which she responded â€œI can cancel you reservation now if I wantâ€. I was in need of the truck and tried my best to calm the situation, get the keys and get out of there. I just thought it's worth knowing you have a vendor out there making your company look like trash.Emily J.
Le client n'a pas laissé de commentaire.Glenn G.
The Right side wheel guard was damaged, and the T-handle that holds that door open was missing. The tag light was also inoperable.DAVID W.
My experience was great. Nothing could be improved.Steven W.
Difficult to access vehicle - all requested equipment not ready.Rachel S.
Outstanding experience. The entire rental process was perfect.Haley M.
Le client n'a pas laissé de commentaire.JOHN B.
Had pickup appointment for 10am. Got there a little before and location wasn't open yet. Wouldn't have been an issue with me however, the hours posted said would be open at 9am. Other than that hiccup everything went smoothly. Much nicer facility than previous rental location.TIMOTHY S.
Le client n'a pas laissé de commentaire.Cliffton F.
Le client n'a pas laissé de commentaire.Matt H.
Truck was ready as needed.Richard W.
Le client n'a pas laissé de commentaire.HALEY M.
Le client n'a pas laissé de commentaire.Blane N.
The cab was not cleaned out by previous customer, not real dirty but there was small debris on the floor.Alan D.
Le client n'a pas laissé de commentaire.HILDA C.
This is an awesome location the staff was helpful, professional and a pleasure to do business with them. I would recommend this place for future business and to others.ARVELA L.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Charles W.
Everything was awesome great customer service and very professional ,Knowledgeable and Helpful??ARVELA L.
Overall it was a smooth rental experience. I appreciate Amber allowing me to make a change in the size of truck needed for my move. I will use this facility in the futureProft M.
Le client n'a pas laissé de commentaire.Steffanee J.
Le client n'a pas laissé de commentaire.MARVIN W.
Le client n'a pas laissé de commentaire.JACK G.
Le client n'a pas laissé de commentaire.KAITLYN F.
This location is the ONLY reason I have bothered to comment here. U-Haul's systems were a mess on this particular day, but Compass went above and beyond to save the day. In fact, I would not recommend U-haul based on this experience, but Compass deserves big kudos for covering for U-Haul.STEPHEN M.
The windshield wipers were in extremely poor condition and made driving in the rain extremely difficult and hazardous.Rosa L.
Le client n'a pas laissé de commentaire.George R.
Cab was not clean, and cargo area was not swept out.David S.
Le client n'a pas laissé de commentaire.Jesse S.
keep doing what your doingRaymond O.
Am very very pleased and happy with THE EMPLOYEES and the units here,,hope more people look here for storage units and rental equipment hereLisa N.
Le client n'a pas laissé de commentaire.Timothy M.
Le client n'a pas laissé de commentaire.Beverly C.
Uhaul did an awful job setting up my reservation. After 3 calls I still had to drive 15 minutes out of my way to pick everything up. Why even give people the option to put in a preferred location if you arent going to communicate when the equipment isnt available there. I hope i never have to move with a uhaul again. Compass was fine, even if it did take 30 minutes to process everything and locate all the stuff.Benjamin H.