Évaluations des clients Compass Self Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Compass Self Storage LLC

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Karen C.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

John C.
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Le client n'a pas laissé de commentaire.

Margaret H.
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Over all the customer service was very good my only comment would be when calling the store you can't get a person on the phone I tried several times over 2days and only got the automated machine after even wait over 12 minutes. I realize people are busy but it would be really good to get a live person on the phone , not everyone does online .

Min L.
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Very Friendly service providers. It was a simple and pleasant experience. Thank you, Min Leong

Chris H.
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Le client n'a pas laissé de commentaire.

Joshual R.
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Nothing

Donald N.
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Le client n'a pas laissé de commentaire.

Porcia B.
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I've rented a truck with this company before and had no problem with the first truck but the second one obviously needed a wheel alignment because the steering wheel was stuck in an odd position. And the passenger side door was damaged and barely opened as if it was in a car accident. Overall the customer service is AMAZING. Love the 2 ladies I spoke with in the front. Just need to keep the trucks up on service for customers safety.

Shannon C.
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The young lady was EXCELLENT, she delivered superb customer service!

Jesus S.
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Customer service at location helpful and friendly.

Jeffrey G.
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Le client n'a pas laissé de commentaire.

Randall M.
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The attendant was Fantastic and Friendly

Terry G.
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Lady who completed my order was very nice and pleasant

DENISHA B.
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Le client n'a pas laissé de commentaire.

Efrem R.
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Le client n'a pas laissé de commentaire.

Natasha T.
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Le client n'a pas laissé de commentaire.

Ronald I.
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Le client n'a pas laissé de commentaire.

Shanterria B.
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Make sure trucks are clean prior to customer pick up. Someone had been eating in truck dropped some food ants was on the food. I did tell the employee she did spray the ants she was nice. I took the truck home ants was everywhere. Tried to get another truck through customer services. The locations was too far. Customer services credit my account $30 to keep the truck to get bug spray. Had to spray truck down inside and out. Stopped at gas station ants still in the truck. My son jumped out the truck we had to spray outside and inside again. Ants crawl on both of us bit me and a few was on my son. other than that okay. Just make sure trucks are clean especially covid -19

MARKHENRY S.
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Le client n'a pas laissé de commentaire.

Albert M.
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Best customer service

Ericka B.
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Awesome customer service & friendly!

Debbie N.
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Le client n'a pas laissé de commentaire.

William P.
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Le client n'a pas laissé de commentaire.

Linda A.
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Nothing. My overall experience was wonderful. Heather knows her position very well, she's personable, professional, efficient, and kind.

Gary W.
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There was no one there. Our truck was blocked in and we couldn't pick it up. The employee was very nice and helpful once she got there but we had already lost 2 hours in our move

Michael H.
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The location was very clean, the employees were professional and polite. A great experience

Hollis M.
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Truck was not ready for my 8am. I had to wait until 9:30 for them to open. I missed my deadline time for my movers and had to pay more more.

Jonathan E.
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Le client n'a pas laissé de commentaire.

Lula G.
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Stacy was the perfect person to have represent your company. My suggestion for improvement would be for you to make sure you hire more people like her . She was patience ,kind, and very knowledgeable about everything.

Paul W.
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Le client n'a pas laissé de commentaire.

Alexander L.
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Le client n'a pas laissé de commentaire.

Brian K.
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Le client n'a pas laissé de commentaire.

Hollie B.
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Stacy was awesome. She made the experience easier and was super sweet.

Regina W.
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The people that work at this location is always very friendly, helpful and nice.

Jessica S.
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Le client n'a pas laissé de commentaire.

Natalasha T.
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I need for compass storage to review the cameras at this location on Tues 07/07/20 start at 14:30 until both customers leave the office I believe Heather took my wallet. It was returned only because I asked to see the camera footage. I will never refer someone to this location and I will NOT give a good review until I know by a thrid party that the staff had nothing to do with taken my wallet.

Rodney H.
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Le client n'a pas laissé de commentaire.

Traquanda M.
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I reserved a certain type of vehicle and they still gave me what they wanted me to have

Claudia K.
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Le client n'a pas laissé de commentaire.

GEORGE M.
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Le client n'a pas laissé de commentaire.

Aubrey J.
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Le client n'a pas laissé de commentaire.

Alina H.
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Le client n'a pas laissé de commentaire.

Nelson T.
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Le client n'a pas laissé de commentaire.

Grace W.
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Le client n'a pas laissé de commentaire.

Elon R.
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Le client n'a pas laissé de commentaire.

Linda T.
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Le client n'a pas laissé de commentaire.

Peter A.
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Le client n'a pas laissé de commentaire.

Michael L.
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Customer service is always A1 at this location. Compass sure storage Fairburn GA.

Cynthia G.
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Le client n'a pas laissé de commentaire.

Subrenia F.
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Le client n'a pas laissé de commentaire.

Amber L.
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Absolutely Nothing. The associate was Great. Made a stressful situation Much Better.

Michael J.
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New to area, second time customer at that location. Received great service both times.

Valerie M.
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Le client n'a pas laissé de commentaire.

Jose C.
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Cape truck full of gas ,old the time The one I rent , I was empty ,empty,empty completely.

DeShaye R.
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Le client n'a pas laissé de commentaire.

Oshane W.
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Great Customer Service

Thomas R.
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Le client n'a pas laissé de commentaire.

Wanda M.
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Everything was above expectations.

Francisco T.
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Le client n'a pas laissé de commentaire.

Cala C.
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Heather was great ! But I came to pick up uhaul at 10 and systems were down and account was charge twice and then still couldn't get the uhaul because the system issues . I received my uhaul at 1 pm which is unacceptable! I also had to let them run my card over 20 times which is crazy ! I will never do business or refer to uhaul upgrade your system and have back up plan ! No stars from me

Antonio S.
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Everything was absolutely amazing.

LaQuinta J.
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The agents were very personable and professional.

Gremyia W.
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Give Stacy a raise! She has excellent customer service skills and is always super friendly when I come in.

Marchketa S.
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Le client n'a pas laissé de commentaire.

Selena D.
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Customer service was awesome. My truck was filthy. There was red clay all over the floor and the steering wheel was disgusting. With this virus out here I would expect things to be cleaned after each rental.

Janice W.
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

karletta W.
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The manager was awesome she made a bad experience into a great one she really went above and beyond for me

Nadja A.
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Le client n'a pas laissé de commentaire.

Pamela J.
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Le client n'a pas laissé de commentaire.

Carlton B.
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Le client n'a pas laissé de commentaire.

Margie B.
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Heather is amazing and her customer service is outstanding. The service I receive at this location has restored my confidence in your company. I am a food pantry and I rent trucks on a regular basis and I can always depend on great service from this location.

Roderick J.
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The representative was nice and helpful. Excellent customer service

Gideon M.
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Excellent customer service .we were received with a smile!!

Keola C.
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Le client n'a pas laissé de commentaire.

Deangelo M.
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The staff is AMAZING! Very friendly and helpful!

Henry T.
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The staff at this location were really nice and courteous and really down to earth. I'll definitely come back if I ever need to rent another truck and will refer friends and family who love isn't eh area and are moving.

Alisha R.
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Le client n'a pas laissé de commentaire.

Walt R.
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Le client n'a pas laissé de commentaire.

Ronald I.
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Le client n'a pas laissé de commentaire.

Halina R.
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Fix the issue or replace vehicle. Don't let your customer continue driving and just advise them, “if it overheats again, pull over for a few minutes until it cools down.” Also it was unacceptable or for the type inconvenience we experienced to only be given a refund of $30. I will definitely rethink using your company again.

Pandora O.
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Le client n'a pas laissé de commentaire.

Carla W.
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Le client n'a pas laissé de commentaire.

Lakima R.
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The rep was extremely nice

Howard S.
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They gave me great service

Carlin R.
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BEWARE of EXTRA/HIDDEN FEES. They charged me an extra $50. I reserved a truck for one day but ended up needing to keep the truck for a second day. I had no problem paying for the second day, but they charged me $50 on top of the fee I had already paid for day 2...Apparently, this location offers a reservation guarantee. If a truck is not available for pick-up during the specified pick up time, then U Haul will pay the customer $50. Apparently, someone else reserved the truck, but since I still had it, they charged me $50. This is ridiculous as this is a cost that the company should eat especially since I had already paid for day 2. Also, why allow another customer to reserve a truck with a reservation/pick-up guarantee when the previous customer hasn't returned it yet?? Anything can happen (moving doesn't go as planned, people get sick,etc). In addition, this EXTRA charge was NOT noted in my signed contract nor was it mentioned when I picked up the truck. The ladies in the office insisted that I pay the fee even though the fee was never mentioned up front. I also asked them to review my signed contract, which they didn't. They tried to explain why I needed to pay the fee, and I explained why I wouldn't. I ended up having to contact U Haul customer service (1-800-GO-U-HAUL) to complain about the ridiculous fee. The agent contacted the district manager to refund the $50. In the end, the issue was rectified, but I had to go above the local office. On a positive note, the ladies in the office provided good customer service even though we disagreed about the additional fee.

Angela L.
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Le client n'a pas laissé de commentaire.

Ronald B.
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The young lady that assisted me was helpful, informative, friendly, efficient, and engaging. She was awesome!

Capers S.
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Le client n'a pas laissé de commentaire.

Michael H.
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Everyone at the store was extremely professional and polite. They greeted me as soon as I walked in, and there was no wait at all.

vanessa M.
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Nothing

Maria P.
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The tire pressure light was on but besides that it was perfect for what we needed. Quick friendly service and great price!

April G.
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Your are the nice people in public storage keep up the good good work I will refer to my friends and families.

Jennifer P.
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Le client n'a pas laissé de commentaire.

Altamese G.
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Le client n'a pas laissé de commentaire.

Greg G.
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Stacy Evans was very helpful in the entire process.

KIMBERLY J.
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Le client n'a pas laissé de commentaire.

Jared S.
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Le client n'a pas laissé de commentaire.

Keith G.
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The agent was excellent!!!!

Non reviews have been submitted for this location.

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