My reservation was cancelled twice and when I finally got someone to assist it was two hours into the process. The lady said your reservation was cancelled at the first location then sent me to a second location when I got there the reservation was cancelled. Then whennI returned the truck with the gas when I hit it I was charged 5 dollars more. Uhaul needs to do better. This was a bad experience. In addition I went to the first location because I got a text only to find out that I should have gone to the second location but no communications was given. Horrible experience.Kirk M.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Snellville, GA 30078
Services dans cet établissement :
- Mon–FriDe 9 h 30 am à 6 pm
- SamediDe 9 h am à 5 h pm
- DimancheDe 10 h am à 3 h pm
Heures d'ouverture spéciales
- 12/24/2022 - 12/25/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Took 45 minutes of my 6 hour time to get the keys. When I started the truck I found it empty! I had to fill it halfway. When I returned it with a quarter of a tank, you charged me more! Felt like a scam and I am about to post to all my friends because I am so angryDerek H.
Did not provide reserved hand truck. Van was very dirty and not mantained at all.syed I.
Everything was perfect. ALEXIS was awesome!Candace L.
A pesar de ser nuevo el equipo se noto que no se le hace mantenimiento ni aseo.andres C.
To improve i would recommend hiring more responsible employees. Check in the van when it is returned not when you decide/remember a day later to check it in and charge extra. Better customer service and property managers would do a lot of justiceJahcoby H.
When we went to leave the vehicle the link prompted us to drop the keys in the orange drop box so we did but next it said to take pictures of the mileage with the rental truck still on so we couldn't do that since the key was already in the drop box I called customer service and a lady told me I wouldn't be charged for that but I still got charged so that's the only thing that sucked about this and it was my first time ever needing a rental truckRoberto D.
Le client n'a pas laissé de commentaire.Willie Mae I.
The lady at the location was most helpful. She stayed to help me even though it was time for her to leave.Tobeika P.
My moving pads that I paid for not in the van and retrieving the key after hours took an hour. Complete hassleDavid B.
Le client n'a pas laissé de commentaire.JASON B.
VERY POOR CUSTOMER SERVICE I HAD A RESERVATION IN COVINGTON GA 7 MINUTES FROM MY HOME WAS ENROUTE TO PICK UP TRUCK 5 MINUTES AWAY AND JUST CALLED TO SAY I WAS ENROUTE EVEN THOUGH I WAS DOING A MOBILE PICK UP I WAS THEN TOLD OH MS BLACKSTONE SOMEONE WAS SUPPOSE TO REACH OUT TO YOU VIA CALL OR EMAIL WE DONT HAVE A TRUCK HERE FOR YOU AS A TRUCK WAS NOT RETURNED AS PLANNED CALL THIS NUMBER FOR FURTHER ASSISTANCE IN WHICH I DID OH MS BLACKSTONE WE NEED TO SWITCH YOUR LOCATION TO SNELLVILLE GA WHICH WAS 45 MINUTES FROM MY HOME WHICH WAS INSANE AS I NEVER RECEIVED A CALL OR EMAIL ALERTING ME OF THE SITUATION AND IF THERE WAS A CALL MADE TO MY NUMBER THERE WAS FOR SURE NO MESSAGE LEFT ONLY AFTER I CALLED THE ORIGINAL LOCATION TO SAY I WAS 5 MINUTES AWAY AND TO JUST VERIFY IN WHICH I DID NOT NEED TO DO AS THIS WAS INDEED A SELF CHECK OUT AFTER BEING ON THE PHONE WITH SEVERAL REPS THEN I RECEIVED A TEXT UPDATING PICKUP LOCATION ALMOST AN HOUR AWAY IF I COULD HAVE CANCELLED THE ENTIRE ORDER I WOULD HAVE YET I NEEDED A TRUCK AS I HAD AN EVENT I WAS SCHEDULED TO ATTEND SO I HAD TO FIND A RIDE ALMOST AN HOUR AWAY TO USE UNESSESSARY MILEAGE WHICH IS NOT FREE SO I HAD TO GET TRUCK I CALLED SEVERAL TIMES TO EXPRESS MY DISSATISFACTION ATTENDED EVENT AND CALLED TO REQUEST TO DROP OFF TRUCK SUNDAY MORNING IN COVINGTON AT THE LOCATION THAT WAS 5 MINUTES FROM MY HOME BUT WAS TOLD IF I DID NOT TAKE BACK TO SNELLVILLE I WOULD HAVE ADDITIONAL CHARGES FOR THE INCONVENIENCE OF THE VEHICLE NOT BEING BROUGHT BACK TO THE ORIGINAL DESTINATION EVEN THOUGH I WAS INCONVENIENCED AS SOMEONE WITHIN THIS ORGANIZATION DROPPED THE BALL I WAS TOLD I WOULD RECEIVE A CALL OR EMAIL FROM UPPER MANAGEMENT I HAVE YET TO RECEIVE THE CALL YET FOR SURE MY BANK ACCOUNT HAS BEEN CHARGED 363 FOR THE RENTAL WHICH I HAVE NO ISSUE WITH THE MILEAGE IN WHICH I USED YET I HAVE AN ISSUE WITH 70 MILES OF INCONVENIENCE SO I AM AGGITATEDMoniece B.
Customer service is magnificent at this location and the lady that help me was superb and it is an all-star and asset to this business.MARVIN H.
Friendly and helpful staff. Got in and out quickly.Oscar G.
The truck was not cleaned, it was given to me directly after another person reigned it. It was invested with ants and I got bit the entire 600 miles I had to drive.Tamara H.
Le client n'a pas laissé de commentaire.Syed N.
The drop off location was tiny. There were only 3 parking spaces and i was forced to park in a handicap spot to avoid blocking the road.ETHAN S.
The manager Loza was so professional and helpful with me picking the perfect unit for my move. Her expertise was really helpful and I couldn't thank her enough for helping me through this very difficult timeJERMAINE S.
Le client n'a pas laissé de commentaire.crystal T.
Alexis was nice and professional!CHERYL B.
Very good, very convenient. Fast personal service.SHAWN L.
Le client n'a pas laissé de commentaire.RICARDO O.
Though U-Haul was having some technical difficulties on our day of pick up, Customer service was fabulous! The staff member went above and beyond to make our experience stress-free!Kalynn S.
Need to work on the roll-up door, VERY to get up the first 12 inches after that OK.EDGAR B.
No improvement neededGIOVANNI W.
Lisa was very professional and offered great customer service.RAYFIELD M.
Have more inventoryJAVIER A.
Le client n'a pas laissé de commentaire.Grace U.
Great representative kind courteous and helpfulSYPHONIQUE L.
Le client n'a pas laissé de commentaire.Quane H.
Great service!!FLOYD A.
Le client n'a pas laissé de commentaire.Tatyana S.
Overall equipment was good. Tires especially impressive. Check Engine light was on. They indicate problems from mundane to dire, but should be completely evaluated before rental.David S.
Le client n'a pas laissé de commentaire.Alvinia G.
Le client n'a pas laissé de commentaire.Shaquille M.
Do not care for automatic system.Monroe C.
Le client n'a pas laissé de commentaire.Fredrick R.
Outstanding customer service.CHARLIE H.
When we needed to add another unit, Mela fixed us right up! She found us the right size on the floor we wanted. We have used this location a few times and it has always been a good experience.PAUL G.
Excellent service à la clientèle. Vehicle was super clean. Was not told it had been sanitized, so that worried me a little. Wiped it down myself. Overall excellent experienceDana Y.
Le client n'a pas laissé de commentaire.rabindra S.
Le client n'a pas laissé de commentaire.Shetelle W.
Le client n'a pas laissé de commentaire.CARROLL B.
Car was filthy I was told by the lady at the counter that there's nothing she can do as she's short staff. I had to sanitize and clean the truck myself.Ricardo S.
The system timed out during the license verification process. After contacting the storage facility manager, she advised me to refresh my screen. Maybe Uhaul can add a note on the processing screen so customers know to refresh it. The only other option on the screen was "dismiss". I did not select dismiss because I feared I would have restarted the process from the beginning. Luckily I was picking up during business hours. Other than that everything else went very well.Deidra T.
Le client n'a pas laissé de commentaire.RONALD P.
I do believe the prices are extremely high considering every thing going on in this world.Bonita K.
Le client n'a pas laissé de commentaire.MARVIN F.
Le client n'a pas laissé de commentaire.Nurudeen O.
Nothing " I'm very happy with the service everytime I use it "Dwight C.
Le client n'a pas laissé de commentaire.lee R.
The self check-in process is absolutely abysmal. I spent over an hour chatting with an agent, provided more identification than was needed, and was still denied, only to get another agent who immediately approved me. Fix your broken system.Sean F.
I loved the after hours option!Deborah J H.
Le client n'a pas laissé de commentaire.Sjon M.
Le client n'a pas laissé de commentaire.Vahnce P.
Le client n'a pas laissé de commentaire.George R.
Le client n'a pas laissé de commentaire.mitch H.
The representative was very helpful friendly communicated each step in my rental process as one with a high level of experience and expertise.Patsy W.
Very Professional ServiceGEORGE W.
Le client n'a pas laissé de commentaire.yvette C.
Le client n'a pas laissé de commentaire.Stephen H.
Super nice representative, she was very knowledgeable and friendly. Easy person to talk to. Made the whole interaction very pleasant!Miguel R.
We rented 30 blankets and did not count them before leaving the lot. We only received 28...Christopher C.
All was great! Erica was kind and very professional!imani M.
Le client n'a pas laissé de commentaire.DARRYL C.
Le client n'a pas laissé de commentaire.Jasmin M.
They were terrific and saved the day after a terrible experience at another location and a call directly to U-Haul. Thank you for this branch and the wonderful customer service of them.Janice P.
Not muchMauvelette M.
Le client n'a pas laissé de commentaire.TIFFANY W.
Leiza was very friendly and helpful!Lindsey M.
Le client n'a pas laissé de commentaire.Janelle T K.
How can you change Excellent " Awesome service ' always welcome you with a smile 'Dwight C.
Le client n'a pas laissé de commentaire.Dwight C.
The young lady that helped me was very knowledgeable and answered all of my concerns. I would definitely recommend this location!!YOJUANA S.
Nothing the young lady behind the desk was great.Brittany F.
Mrs Erica Heard ' she represent the company both company well my transition was the best I seen in years. She a leader and a proud one. She knows her job. I was so happy she saved me. Money and a perfect place to put my storage. Merci.DWIGHT C.
Le client n'a pas laissé de commentaire.Jennifer R.
More of a Storage Warehouse facility than a U-Haul location. Vehicle pick up was smooth. Mileage on odometer and contract differed by a few thousand miles. I picked up the truck a 10am but the contract reflected 9am. Compass Self Storage didn't open until 9:30am. Staff was very friendly.Bruce L.
Nothing. Everything was great!Chanae C.
This was the best UHAUL experience ever!!!!!!!Saalik S.
Le client n'a pas laissé de commentaire.David L.
Excellent Servicevelma G.
The dolly was not in the truck. I also reserved a different locationBrandon S.
Le client n'a pas laissé de commentaire.Tarrell B.
Le client n'a pas laissé de commentaire.MATT K.
Le client n'a pas laissé de commentaire.Frederick K.
Le client n'a pas laissé de commentaire.Kenneth H.
Customer service was excellent. The Rental process very quick and easy.Carmen B.
Everyone was so polite even when I got lost.Margaret C.
Le client n'a pas laissé de commentaire.Tracie F.
Location was difficult to get out, was a lot of traffic, very tight inside to maneuver the truck. Polite and friendly staff.Mike B.
Le client n'a pas laissé de commentaire.Lynn G.
They were under staffed and only had one lady there. She was super busy and not able to help me attached my U-Haul. Once I left and got on the highway my U-Haul came undone and ruined the bumper to my truck.Sherie O.
Very helpful staff pleasant and well informed.Chail H.
Le client n'a pas laissé de commentaire.Timmy B.
Le client n'a pas laissé de commentaire.Sheryl M.
Le client n'a pas laissé de commentaire.
Le client n'a pas laissé de commentaire.Ruqaiyah S.
I was not pleased as I stopped by a U-Haul location on the day before I needed a trailer and was told that there would be a trailer available the next day and I did not need to reserve the trailer. The next day, when I went to get the trailer, I was told that there was no trailer for me. My mistake. They found a location with a trailer that was about 3 miles away and I went there to pick up the trailer. The problem was this location only had two ladies present and they asked if I knew how to hook-up the trailer. I don't think it is good business to require the customer to pay for the trailer and then require the customer provide the service of hooking the trailer to the vehicle. This rental cost me about $250 and since I had never hooked up a trailer about 45 minutes to an hour to hook to my vehicle. Additionally I drove to another U-Haul location for them to check to see if it was safe to drive. Altogether what should have taken me 30 minutes ended up costing me 90 minutes and resulted in having to load an unlit trailer in the dark. I hope you can tell that I am not very happy with this poor service and the time to get hooked-up especially at a cost of $250.00.Larry H.