Évaluations des clients Compass Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Compass Self Storage

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Michael H.
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I understand With the Covid and all But you have to fix the way you do the stuff online it took me 45 minutes to do all the stuff and get my truck

NORBERT LEONARD W.
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We returned vehicle but wasn't clear on the security code The place we picked up had a drop box only that was easy

Anthony K.
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Le client n'a pas laissé de commentaire.

PIA RYNETTE L.
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EVERYTHING WAS GREAT, THAT'S WHY I CHOOSE ONLY THIS LOCATION

STEPHENWAYNE S.
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I was sent to a location that was 45 minutes from my house when a large company owned location is less than a mile away from where I live and specifically selected the nearby option as booked in person. This is unacceptable and I feel like I deserve a refund. The trailer that I received wasted, dirty, and rode low to the ground. Only two weeks before, I received a newer trailer that road level to the ground on the same vehicle and hitch. The difference? This trailer has Illinois plates and I was traveling to Illinois. In short, U-haul made me drive 45 minutes each way, out of my way, so I could pick up an old, poorly maintained trailer and take it to Illinois when there was a company owned store near me. This is shameful behavior and I will avoid renting from UHaul in the future. At UHaul, it's clear that the customer comes last.

Mary M.
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Le client n'a pas laissé de commentaire.

Barbara C.
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Le client n'a pas laissé de commentaire.

Robertpeter B.
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Le client n'a pas laissé de commentaire.

Andy R.
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Le client n'a pas laissé de commentaire.

Thomas K.
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Le client n'a pas laissé de commentaire.

Danyel C.
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Clerk was very helpful and pleasant to speak with.

dean D.
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Le client n'a pas laissé de commentaire.

BENJAMIN M.
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Le client n'a pas laissé de commentaire.

Gregg K.
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Le client n'a pas laissé de commentaire.

Richard N.
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Le client n'a pas laissé de commentaire.

Carol P.
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Inspect equipment completely before renting it out. Especially the part of the tires that may be on the ground not visible.

Jeffrey L.
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Again it took an hour to return the truck after a long day on the phone. Not user friendly. Additional gas charge that should be refunded. Paid for 48 hrs rental and returned in less than 24 hrs. They need to look at the pictures I submitted on there check - in and return.

Elijah B.
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Le client n'a pas laissé de commentaire.

Christopher W.
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The customer service at the counter was the best.

Ed M.
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Le client n'a pas laissé de commentaire.

Donald M.
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Clean the truck, the front of the truck was so covered in bugs I could not see in the setting sun and had to stop at.a gas station to scrub the windshield. Plus I pre-qualified for the truck and sent in the license photos, when I arrived to pickup I had to do that all over again.... took me 30 minutes while waiting. There were other issues with the pickup process but don't have time to get into it.

FARIK A K.
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Nothing really, the associate were so friendly and willing to help. Thank you guys , you alway good.

Paul H.
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Le client n'a pas laissé de commentaire.

Sandra S.
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had issue with checking in with mobile phone but on-site service rep was very helpful and pleasant and checked me in and out quickly

George B.
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Your salesperson Jen is a great person

Lori M.
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The truck we rented was very dirty. The doors, steering wheel and dash had sticky residue that looked like a drink spilled somewhere. I had to wipe the inside before we even drove the truck.

Christiana C.
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Le client n'a pas laissé de commentaire.

Rachel K.
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Have the truck ready for pick up when scheduled.

Savanna G.
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using the app SUCKS and took way longer than needed for no reason. should have been quick and easy, but was not letting me say I dropped the vehicle off and if took me 30 min to get through. also, pick up had too much unnecessary information needed considering you had my information and everything before hand and if i needed a second contact number it should have been listed before hand so i was ready. lady working here was super nice but the customer service on the phone and the app were shit

Mark W.
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Tfhe staff at compass is amazing.

Michele N.
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very disappointed the bed of the truck had dirt all over the floor didn't know this because just pick up truck and went to location to pick up my new furniture didn't even get out of truck at the furniture store went home had my helpers unload the furniture into my house i came back into the room notice all the dirt on my living floor and carpet and bottom ridge of my new furniture i was very upset contacted the u haul location they were very sorry and said they would do something for me on my next rental which was a very days after they did discount the next rental but only $15.00 was not very happy about that. i rent your trucks occasionally for my business and this is the second time in the last few months that i have been disappointed. michele nonis

Eric N.
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The man who helped me get setup when I arrive was extremely helpful and kind. Definitely great service. My only complaint is that uhaul really needs to have a deal for those who are driving far so that they aren't paying a dollar per mile and end up spending almost 400 dollars alone just on the mileage.

Janine D.
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good job

Greg S.
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Very friendly and helpful

Nick N.
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Le client n'a pas laissé de commentaire.

kenneth M.
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Le client n'a pas laissé de commentaire.

Christina M.
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The online check in really needs to improve. I did everything the day prior (payment, adding my driver license etc)....the morning off I had to re-enter everything. Then had to wait for an approval! It was a long process even when I planned ahead and had it “all set to go”

philip R.
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Le client n'a pas laissé de commentaire.

Debbie M.
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Staff was as wonderful

Robert S.
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Le client n'a pas laissé de commentaire.

Brianjames P.
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Le client n'a pas laissé de commentaire.

Matthew C.
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12 mile manger has better adatudie. then others

Thomas W.
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Le client n'a pas laissé de commentaire.

Rosalie B.
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No improvement needed. Exceptionally helpful and friendly. I have been to a couple of other uhaul rentals, but after this experience, I will not be going anywhere else.

Carolyn S.
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Le client n'a pas laissé de commentaire.

Terri C.
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Le client n'a pas laissé de commentaire.

Brian W.
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Staff where very friendly and made the whole process stress free..thank you so much

Anthony D.
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Le client n'a pas laissé de commentaire.

Matthew C.
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Manger very kind dont have an attitude like other location will recomend cto any one

Kenneth C.
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Le client n'a pas laissé de commentaire.

Donnamarie R.
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Not a thing the equiptment is always clean and well maintained the place of business very clean great staff Randy and Jen are the best

Frank S.
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Le client n'a pas laissé de commentaire.

Gary L.
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Improve your gas mileage 5 gal on 33 miles

Paul L.
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Wonderful service

Ryan S.
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Le client n'a pas laissé de commentaire.

Matthew R.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

chauncy W.
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Le client n'a pas laissé de commentaire.

Lisa F.
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There's nothing to improve on. I really like the atmosphere and the friendliness of the staff.

keith F.
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Le client n'a pas laissé de commentaire.

edward B.
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The staff was friendly and nice, equipment was nice and clean. The only problem we had was we were not informed to go on the website to check in the truck if it was after hours. Woke up to a $20 charge for dropping it of the night before instead of waiting till the next day.

RAFAELITO V.
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The check out by using your phone was a good experience.

Marie M.
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Jen and Randy are the best! Thanks so much for a stress-free experience

Debbie M.
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Le client n'a pas laissé de commentaire.

donna R.
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Not one thing Randy and Jen are the best with information about storage and rental I would truly recommend anyone I know to that location

Grant W.
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Le client n'a pas laissé de commentaire.

Eric J.
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Le client n'a pas laissé de commentaire.

Suzanne P.
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Been renting from U-Haul for years. But I must say customer service online go U-Haul sucks. If you do not check emails they charge you extra $30 if you have a balance. Everyone does not check their emails constantly it's better they just send a letter to the house by US Postal but that would be too much money for them. You rather have people rent a U-Haul truck and go ramming into a building.

michael C.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

Michael F.
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Le client n'a pas laissé de commentaire.

Kevin R.
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Le client n'a pas laissé de commentaire.

Alex H.
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Le client n'a pas laissé de commentaire.

Chris F.
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Make it easier to get ahold of someone.

Elizabeth D.
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The folks who manage this location are the absolute best. Excellent customer service and very helpful and friendly. If I need to move again, this will be the location I go to. I would also recommend them to family and friends.

Nik S.
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Le client n'a pas laissé de commentaire.

Carl M.
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

Denaya C.
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The truck breaks was terrible. I had to slam on them to stop the huge truck. The steering was a challenge as well. The woman at the desk was quite helpful snd nice.

Lawrence C.
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Le client n'a pas laissé de commentaire.

William S.
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Jen and her staff are wonderful to work with.

patrick S.
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Le client n'a pas laissé de commentaire.

Marisa B.
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Love the staff there! They couldn't have been more friendly or helpful.

Dorothy C.
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Would never use another moving company besides U-Haul you guys are always great and this location was the greatest thank you so much

David S.
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All was fine

Violeta C.
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Le client n'a pas laissé de commentaire.

Lawrence C.
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Le client n'a pas laissé de commentaire.

John C.
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Le client n'a pas laissé de commentaire.

Kim P.
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Great staff at this site always...thanks

Bashar B.
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they were very nice and professional to work with. thank you

SHAWN B.
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Le client n'a pas laissé de commentaire.

Lascene B.
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Have someone there when someone is scheduled to pick up equipment doing your operation hours. Have someone there when you are returning equipment during your operation hours. Not to have a sign lit up saying open and the door is locked and there's no one in there to service anyone and no note on the door.

Linda P.
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To be honest there is nothing to improve. I couldn't have asked for better customer service!

Valerie K.
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Fast and friendly! Clean and organized!

Kim P.
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Great Service and great staff...thanks

BIANCA W.
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Le client n'a pas laissé de commentaire.

janice K.
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I think your service was top rate. The manager Randy was exceptional, in service, knowledge, and personable. I was very pleased with the rental, I will just your service again in the near future. I don't think you need to change a thing.

Erica S.
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Very poor experience, I would never recommend uhaul to anyone. The only positive experience I had was working with the attendant that morning at the Roseville location. The location in Clinton Township on Gratiot had the worst customer service imaginable.

Brian F.
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Sales Rep was friendly and helpful. Pretty quick and easy pick up and drop off.

Paul H.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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