The person whom I dealt with was super helpfulCECIL H.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Oviedo, FL 32765
(State Rd 426)
Services dans cet établissement :
- Lun.-sam.De 10 h am à 5 h 30 pm
- DimancheDe 10 h am à 1 h 30 pm
Heures d'ouverture spéciales
- 12/25/2023: Fermé
- 1/1/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Luigi P.
I made a reservation for Sunday afternoon, picking up a 15' truck at Compass Moving & Storage in Oviedo, FL. But when I arrived to get the truck, no one was at the office, even though it was during business hours and the sign said 'OPEN.' We knocked on the door and waited for 15 minutes. I then called the office (11) times - no answer. Left a voicemail â€" never got a response. As I had to get our things out of a house before a showing, we were on a tight schedule. I went back the next day (my last possible day to move these items from the house) and my reservation had been canceled by 'someone.' It took 10-15 minutes to finally get set up and get the truck. This was an absolute clown show of customer service that, honestly, deserves a partial or full refund. I will actively look for opportunities to tell others to avoid this U-HAUL service location.matthew P.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Jameson M.
AC wasn't working in truck off and on first day then not at all second day. There was no key to the door padlock. I needed this and didn't have use of it. I even went to look at another location's 15' truck to confirm it had that. Assumed it would be on my truck. I was on deadline with moving helpers and at $1,19 per mile had no stores nearby to purchase a lock. I had to change all plans to make sure nothing was in the truck overnight. All in all not my best rental of at least 8-9 over the last several years.David W.
Le client n'a pas laissé de commentaire.Clinton A.
07.20..20.23..Good Morning U-HAUL Whent to U-HAUL to Rent a Truck... Walked In and Meet ANTHONY and ASHLEY TWO of The-MOST Polite and Nicest People Anywheres-EVER......!!! I-WILL-DEFINITELY RECOMMEND COMPASS Self Storage AND U-HAUL Truck Rental...â˜†â˜†â˜†â˜†â˜† +â˜† AT THE END OF IT ALL WE BECAME FRIENDS AND...now-a-Days Good People are HARD-2-FIND--->>> THE-ONLY-THING Missing Was the Coffee-Machine.....â˜•ï¸...improve..!! THX-U-HAUL... WE WILL-B-BACK....Carlos A.
They charged me $30 for cleaning which I didn't even use it moved a bed frame no furniture no trash or small items i left nothing in the car that is really ripping offLucy Y.
Le client n'a pas laissé de commentaire.robert S.
Le client n'a pas laissé de commentaire.Darnell D.
The equipment was clean but the ignition switch was difficult turn turn on and start the truck.Dale M.
Le client n'a pas laissé de commentaire.SIVA P.
Make sure the General Manager Ms Ashley do an extensive course in customer service - how to deal with the public. She refuses to do her job in a professional manner because she felt I came in the store with an attitude- meaningful a certain facial expression. She made a mistake and add safe move when I told her I didn't need it she told me to contact Uhaul.com instead of simply coÅ•rect. This was then I really got an attitude and stand my ground...eventually she reluctantly cancel and do as I recommended after much time of back and forth -another contract without the safe move the safeDougal C.
Le client n'a pas laissé de commentaire.CARL S.
Be more responsible with costu.er concerns.Juan R.
Communication skills and willingness to help with explanations lacking. Particularly from the female attendant. Another customer and I arrived at the same time. Both attendants were on their computers and seemed bothered we showed up. As if we interrupted their morning. Unfamiliar with the process IT WAS FRUSTRATING. No explanation of what might be the best plan for my situation. I felt as if they were just trying to get me out of there. Through the process I learned I spent way more than I needed. No commitment to customer service or repeat business from the attendants. U-Haul support was not helpful during my rental experience either. Very fragmented operation.Robert L.
Le client n'a pas laissé de commentaire.Daniel P.
Include the code and the lock number for the truck. I had to spend 30 to 40 minutes on call with support to get access to the truckBrian D.
This was my second rental experience within the month and I returned here bc Ashley was efficient with my time in addition to educating me on the partnership with supporting Luekemia research. Recommend adding that to your website as I did not see any mention of it there.Brett M.
Le client n'a pas laissé de commentaire.Carmen S.
Le client n'a pas laissé de commentaire.Melissa B.
Le client n'a pas laissé de commentaire.Mark N.
i live truck with same fueling like was on pick up but still was changing 30$ extra and 45 for 10 gallons !Volodymyr S.
Thank you so much for everything love everything. Excellent service from 5 star I will give 10. Great customer service thank you Stephanie Daniel R.
Very easy and quick to rent staff was very friendly.Cynthia B.
The UHaul website was very slow due to heavy traffic. The process for pick up and drop off online took a long time to do both. Customers not told ahead of time how long processes will take.jennifer C.
All went well. Ashley made the transaction very easy. She's very knowledgeable. ThanksRodney T.
Office staff was incredible!!JAMES L.
Le client n'a pas laissé de commentaire.Kyron G.
Not sure there's much you can do. The person working just had a really nasty attitude. Showing favoritism to other customers as if she knew me and disliked me. Someone in the customer service field should really do much better at servicing customers. It's about the most simple thing you can do. Starts and ends with being kind.JESSE B.
Great Staff! I had an issue with my Mobile set up and the employee at Compass was able to help me. Great Service! The best place to rent a Uhaul truck in Oviedo.Luis C.
Le client n'a pas laissé de commentaire.Jeff W.
from our east on line booking if our truck all the way to give backâ€¦ perfect. We choose this dealer as this is where we have our unit for charity . great staff !!!!james G.
Le client n'a pas laissé de commentaire.Carlos C.
Did not have truck ready when I arrived so had to be sent to a new locationBrayden M.
Found the staff very friendly the truck was well equipped no problems at allpeter D.
Le client n'a pas laissé de commentaire.Basim K.
Le client n'a pas laissé de commentaire.marlene J.
Le client n'a pas laissé de commentaire.Eric M.
The ratchet straps on the auto transport were both jammed which took about 2 hours and a half to un jam them and took the help of pliers, wrenches, and other material to un jam it.Tiffanny R.
Super simple check out and check in - thank you! Very pleasant attendant both days. My only suggestion would be to replace the windshield wipers. Thank you for a great experience!Laura A.
I drove 31 miles; I filled up gas 5 gallons which is a little bit more than when I pick up rental truck and they charged me gas when it's not supposed to. 😑PLUTARCO M.
Le client n'a pas laissé de commentaire.Barry J.
Le client n'a pas laissé de commentaire.Matt G.
Not many vehicles were available on the location.Khaled A.
The gentleman working the counter was very helpful and friendly.DONALD H.
My friend really enjoyed with it. It was very good service.TANGUY C.
Le client n'a pas laissé de commentaire.SHARI B.
The staff was very helpful and got me setup quickly and easily. The truck was perfect. It worked out great for our move. MerciJASON P.
Le client n'a pas laissé de commentaire.Brian A.
Outstanding service by a young man.Kip M.
Not the locations problem however, the appliance Dolly was unable to climb stairs at our apartments because the wheels are not large enough.Sauda A.
Great friendly service at Compass self storage. I will continue to use U-haul for my moving needs and will look at Compass for storage or future U-haul needs. Win/win/winYOANDY V.
There were some left over lumbers in the truck from previous customers. Otherwise, We love this place and a lady who helped our check in is very supportive, professional and friendly. Thank you so much and we'll come back soon.Toru O.
Le client n'a pas laissé de commentaire.SHATAYA R.
Great customer service, All questions were answered. The truck was ready to go, easy process. They have gained a customer that is new to the area. Thank you AnthonyISRAEL V.
Anthony have s amazing to work with! He's professional and helpful and makes the process go very smooth. Trucks are always in good shapeJAYMI D.
Le client n'a pas laissé de commentaire.Richard G.
I appreciate the staff at this location very much, they were very kind and courteous as well as understanding when we could nit return the truck on time due to a situation that occurred. When they received our message the next morning they called to make sure Al was okay and when we returned the truck they again was so nice when returning the truck and made sure that our experience was great from beginning to end and it was. I have rented from this location several times and never had any problems what so ever with picking up or returning the truck. MerciRoberto C.
Le client n'a pas laissé de commentaire.SHARON E.
Everything thing was great. Anthony made a stressful situation fun!KIM P.
Anthony was fantastic at this location in providing excellent customer service!Jason A.
Le client n'a pas laissé de commentaire.KIMBERLY T.
Le client n'a pas laissé de commentaire.ORLANDO C.
Le client n'a pas laissé de commentaire.DOUGLAS D.
Le client n'a pas laissé de commentaire.Gonzalo P.
Le client n'a pas laissé de commentaire.diane P.
The staff are professional and very helpful. Shout out to Anthony for making my experience painless.RICHARD M.
Le client n'a pas laissé de commentaire.ANTHONY M.
No entiendo porque me estÃ¡n cobrando el tanque de gasolina full si lo recibÃ en menos de la mitad y me gaste solo medio cuartoSERGIO C.
It was the easiest truck rental that I have ever done. Staff was super friendly and professional.Antonio F.
What can U-Haul do to improve for the next customer as follows; if a customer rent ANY vehicle from U-HAUL [5Ã—] THE SIX WILL BE FREE FOR  HOURS 🤗REUBIN M.
Le client n'a pas laissé de commentaire.MARCIA L.
Location was close to the house. It's nice to be able to rent the truck off the U-Haul app. Nobody is needed to rent the truck.Donna C.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Grant T.
Le client n'a pas laissé de commentaire.Isaac B.
Le client n'a pas laissé de commentaire.MATTHEW N.
Make it easier for people to log inClayton R.
Make the process easier to rent a vehicle. The mobile app did not work although I had a reservation number. I lost about 1 1/2 hours trying to work through the process. All the while I had a reservation and was looking at the vehicle I had reserved. Horrible, Horrible, experience.hayden earl B.
Workers ride, light sensor on dash stated low tire pressure and they stated low tire pressure gauge faulty. The tire was low! Truck cab trash and they stated if I mentioned it the system would charge me to clean so I had to clean it.Sandra B.
Le client n'a pas laissé de commentaire.Juan Carlos C.
Le client n'a pas laissé de commentaire.Bruce S.
Very easy and convenient.Scott W.
Le client n'a pas laissé de commentaire.Michelle W.
Le client n'a pas laissé de commentaire.Larry H.
Let them know that the key drop is through the glass door. Not a box. Very hard to see a notice that is a small maybe index card sign that says uhaul with a hand written "key drop " on it.Thomas H.
I did a self check out/return with my phone, with little to no contact with store manager. A very seamless process! No problems, no glitches. A tire was low on air reported by the truck's computer, I aired it up, and reported it upon check in, another nice software feature! Nobody ever really wants to rent a truck, but this was practically an enjoyable experience considering. Bravo. *I must add that the manager was super helpful with tips and pointers. If I had one complaint, it would be that I didn't interact with her enough :)John B.
Le client n'a pas laissé de commentaire.Micheal S.
Uhaul on SR 436 in Winter Park overbooked and tried to tell the customers it was their fault. I called 30 mins after my appointment time to say I was running behind and they said I was cancelled because I was an hour late. THEY NEVER HAD THE TRUCK. Then they called around and found Compass Storage and said they had a truck. Compass Storage called me to say they didn't have a truck but they would do their best to find one. The lady at Compass Storage moved heaven and earth to get me a truck! I had one by noon. So my 8 hour moving day was cut to 4 and we had to double time it. I had one day I could move due to work, and Uhaul on SR436 in Winter Park blew it. I will never schedule with them again. I'd rather run 50 trips with a pickup truck from Hertz than rely on them again. Compass Storage saved my day!Yvonne G.
Me atendiÃ³ Alejandra. Excelente manejo y amabilidad. Me sentÃ muy acogida en ese lugar. Hay calor humano y excelentes atenciones. Tanto al retirar el equipo como al devolverlo y eso es muy importante. VolverÃ© y recomendarÃ© esa locaciÃ³n siempreCarmen M P.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Andrea V.
Everything very good.JUAN C.
Reservation was from 8am-2pm. Got there to pick up via mobile at 8:20am. Followed the steps on my phone to get the key from lock box but it took over 30 min to get approved for the key. Employee at location called and asked me to return the truck at 1 so they could rent to another customer. I couldn't do that and they were okay with that but didn't appreciate that call.Mark S.
Truck was dirty, poor service. Poor communicationDavid A.
Service at this location was terrible. Employee was of little to no help.David M.
Le client n'a pas laissé de commentaire.vickie P.