The staff was awesome very helpful and answered any questions I had. Great Customer service. I am a manager and know good customer service. Merci
richard mock
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I think your customer service is excellent and I wouldn't recommend any changes.
Galen BerryGood place - change nothing ..
Dale MurphyTruck was not clean. Sand in both floor board- not just a little. Very dirty windshield mirrors and windows. Had to stop immediately and clean all before departing. Great people and truck met our expectations but wasn't clean.
Darren CarverThe right hand mirror was afixed at an angle that made it difficult to see. The rubber seal at the top right corner of the windshield was coming off, therefore rain came into the cab. The indicator for air pressure ina particular tire came on and stayed on, despite all tires being properly and fully inflated. However the worst thing about our experience is that a governor was on this vehicle. A good deal of our route, ore planned and made known to the staff prior to leaving, was in fact above the speed the governor was set to. So as a whole, I did not appreciate being furnished with the wrong vehicle for this journey.
TJ FriedmanThe employees were all very helpful and professional. I would highly recommend this location because of their customer service.
Sarah ShchavlinskaThe service we received from Aaron & Christian at Compass Self Storage was excellent. I will rent again from them in the future. They were helpful and present.
Donna JohnsonIt was quick and easy. Thank you.
Sj YoonNothing everything was perfect
Terlisa PerryThe man who worked at the desk on my reservation night was great! Very helpful and attentive!
Brandon KullThe gentleman where we rented it from in Bradenton FL was awesome. Fred was professional, personal and proficient. Merci
John LenhartThe U-haul representative (unfortunately I forgot his name) was very courteous and helpful. Thanks for the great service.
Wayne MatheI never dropped the truck off at this location. A mistake was Made
Luis LizardiNo trash can for customers and the employees trash can we're full to the brim at 9 am! They have no idea I am returning a truck in the location ! Bad customer service. Would not check the truck herself.
Grace GallowayYou are the best company
Tim LuntStaff was super friendly! It was very fast and efficient getting the truck as well as upon return. I'm definitely using this location next thing.
VICTORIA SWEENEYVery easy drop off. Just handed them the key and that was it.
Johnathan BysuraNice staff
Krisztian SerfozoFred provided excellent customer service. He call before my rental to see if I was able to come in to do my pickup in person as opposed to having to go through the automated process since my rental was set up for after closing time. I appreciated his phone call to come in a bit earlier, because it made the pickup process a lot smoother and more friendly. He should be commended for his great customer service.
Keith DuBoseI can manage your web site. Have tried numerous times to get in. The vehicle had some exterior damage when I took it, but I didn't see it. And no one at the drop off point when I returned it at 4:00. There was no right turning light or housing for it. I will want to see the vehicle history, want to see camera footage of lot if uhaul tries to blame me. The person at the desk should have told me because it might be illegal to drive with that light missing.
Karen WantuckAll good. No issues.
Steven MontagueVery smooth process and professional staff.
Mike LiddycoatEasy checkout and return. Thx
Keith Halethis was not the location from which I had reserved and the equipment I reserved was not available, staff at compass self storage loaned me a furniture dolly
LIZANNE weldingExcellent return experience - fast, friendly with quick electronic follow up for final receipt. U-Haul experience was fantastic start to finish!
Mark KramerEverything was great! Dick was super kind and made the process hassle/ stress free. Merci!
Robyn GicklhornI can't think of a way to make experience any better. very happy
Dave GriffinHe said he would take off for the missing hand truck and did not. So of course I had to call and go online and I still don't have refund.
RANDY ALDIERII'm not really sure when I drop the truck off the gentleman that helped me was upset because it was close to closing time and when I pulled in he turned the lights off real fast but the location said it was open till six and it was five till I realize it was closer to 6 o'clock but at the same time the hour State that you're open till six. I also filled the truck with fuel before dropping it off and then I got a receipt the next day showing he charged me $25 I think that was his way of sticking it to us since he had to stay a few extra minutes after close. It might be a wonderful location but at first I did not get that experience he was very upset and then when I mentioned the hours he changed his demeanor and was a little more helpful his name was Michael. Had I gotten there earlier it could've been a total different situation but he didn't even go over the truck or anything he just ask for the keys took it and that was that!!
Connie LangenbahnNothing!!! You guys and your storage units and Uhaul rental trucks are the best! Michael and Dick are two of the best guys to work with. I loved this place very professional and clean and an overhang on rainy days. PEEFECT!
Peter CzajkaStop shamelessly renting filthy smelly in need of service vehicles . I am not happy about throwing away good money on a bad transaction. BadBusiness!
Kim WhittakerWhen I returned the vehicle, the gentleman in the office said he would e-mail me the final bill but I never received it.
Robert StancillThe staff was excellent in the entire rental process. They were able to lease a truck to me on very short notice. Prices are fair too. Highly recommend this location for storage or truck rental.
Stephen RisleyCar dolly needed repairs had to take to another location for repairs
Ronnie BryantVery nice equipment friendly staff excellent location excellent hours
BRIAN SERSENNothing. the gentleman that helped me is kind and wonderful. I just can't say enough good things.. not many people have been nice to me in Florida it's nice to be treated so kindly..
Alisa AsseveiroWe had a great experience with this location. The customer service was excellent! The van that we rented was newer, and it was in good condition. We got the job done that we set out to do. Convenient location. I would recommend this location.
MICHELLE HAYHURSTI can't remember the name of the guy that helped me, but he was awesome! He did an outstanding job explaining everything to me. He was kind and professional. He is a keeper!
Janet HansenThe truck I rented was new and in excellent condition. The clerk was very nice and very helpful. I would not hesitate to recommend this location. Nice job!!! Thank you.
John SchlottererUhaul was 5 miles until empty in a place we don't know… not the place we selected for pickup. We were told it was 10 minutes away and it was 20…
Michael HerbertExcellent customer service manager at this location! Great experience all around, truck was extra clean! I will refer this location to othees
darren sheppardDesk staff person was very nice, but truck was filthy and smelled like an ash tray. Tire was leaking air badly and I had to stop and fill it.
Samuel UzabelVery friendly customer service - thank you Michael!
Kara ScottAlways courteous, helpful & knowledgeable. Great staff to work with.
Gale MidwoodThe initial location I called to reserve the van did not have it in stock at the time I reserved. I had to drive 10 miles to this second location which added to my overall mileage. A courtesy call from a rep giving a heads up that the pickup location had changed would have been nice.
Adel HoseinCourteous, knowledgeable and friendly . This is a really good experience .
Gale MidwoodWe picked up a 15' truck at this location and once several hundred miles into our trip found that the inside rear tire on the drivers side was flat and must have been flat for some time due to the condition of that tire. The outside tire on that side was almost bald due to the increased load on it. We had to call roadside assistance to have the tire changed before blowing. This was a dangerous situation. If the remaining somewhat functional tire on the driver side had blown during travel, who knows what might have happened.
Lisa TholeHetlerMothing
Valda Willard