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Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service. Ms Stacy is great.
Tonya HOffice was locked and no one was around.
William UWow - so helpful and friendly ! I dropped this off after moving to Florida and these folks should be part of the "welcome to Florida" committee - Thanks to them - I am glad I moved to Florida !!!
WILLIAM HThe truck I used felt like the bottom was going to fall out. I no roads are bad but that was a little scary.
Sandra LGreat customer service!
John FPerfect easy very satisfied
Erica BGreat experience, easy online process, pickup, clean place, Michelle showed great customer service, she was very friendly and went out of her way to help in any possible way. I highly recommend anyone needing storage or rental truck, this Compass Storage is the place to go.10/10
Regina MStacey is great! Very personal and professional
Mark MStacey in the office could not have been more helpful. The rental experience was done quickly and efficiently and made the move easy to complete and I thank you for that.
John CThe worst customer service ever. Gave my reserved truck to someone else cand then lied about it.I had to drive miles further and pay more moneydue to the extra mileage because my reserc=ved truck was given to someone else. I also paid thre movers and additional hou each at $25/hour thanks to U-haul not caring one bit about their customer. The employee at the Walsingham location where I did get a truck was fantastic and honest. I will NEVER use U-haul again and will bad mouth the company to as many people as I can. I am embarrassed for U-haul. So utterly unprofessional and uncaring. The worst.
Mike mHad an issue and the gentleman at the location was so kind and helpful. I don't like that we asked someone for help and he just left us
Miasia GThe pickup and drop off was easy, the staff was very professional, and the truck was well maintained. An excellent experience and I will definitely return to this location to rent again! My thanks to Stacy fot her assistance.
Chris ZI had an amazing experience renting a truck from this location. Stacey, your employee was very helpful, and professional. She explained everything clearly and answered all my questions. The truck was clean, well-maintained, and easy to drive. Thank you for all your help.
CARLOS CThe people in the office are amazing and super nice.
Lynn AMy first experience using this service was very useful to me, the person who assisted me was very attentive and cordial, I am very satisfied
Manuel BThe customer service was excellent, I wish I had gotten her name.
Elise SVery quick in and out.
Tom MTotal equipment failure
Tyler SJust like the way it was. Great service!
Brian KOther then a mirror loose it was a great rental very friendly customer service close ,nice location.
Ronald SI would not recommend UHaul to anyone. Everytime I try to use them I lose money, get charges for things and no one wants to reimburse me!! That's Bulls...!! Will not use them and will put it on FB and I am 67 so I know a lot of people!! Compass Storage people were nice but UHaul Customer Servuce sucks!!
Marion WVery helpful, very very personable. Like dealing with a good friend with the person that worked there. I wish I could remember her name, but she was amazing!
Michael MWill gladly recommend this location for rental for U-haul
Hank WNo improvement needed. How do you top excellence!
Deborah WTruck traveled a total of five miles and the clerk charged me for five gallons of gas. Your trucks mileage can not be that poor. The truck was returned with same gas level. I am a frequent renter.
ELISHA AI have no complaints. The lady that work there was very friendly and very helpful..
Tricia VLearn from corporate when dropoff trucks are headed there.
alex dExcellent service. Very nice ladies. Extremely helpful. The best experiance compared to other U-Haul locations.
Stewart RNot a thing - this was a great renting experience from this location.
Holli TStaff extremely helpful and pleasant
NELSON WThe right rear tire was low
Brian CWonderful experience. Uhaul saved the day!!
Brandi APick up was not clean at all, inside and out, with several dents, dings and scratches. It also would chug a little. Come to find out that it was 500 miles over scheduled maintenance.
LEE SAwesome customer service.
Kyleigh WYou did great!
Sharon HQuick pickup, easy reconcilation
Christopher NBoth people that helped me did an excellent job!
Joe KVERY HELPFUL AND RESPECTFUL
Jalexia sWhen I returned the following day of returning my auto transport they were just working on the paper work to confirm return. Very irresponsible. Rude girl commented on the complaint I left on the phone about being treated so poorly the day before, she. She left the office while I was trying to return the trailer. The guy sitting there said he was just getting to the paper work from the day before and would process my truck later. It wasn't processed until the following day. They should both be fired if Uhaul wasn't to be know for friendly and free of worry rental.
Jacquelyn JI called to announce my arrival would be before closing and the response was hurry up I'm leaving. I arrived before closing time and entered the office to ask where to,leave my auto transport. The person working was very uncooperative and reluctant to give me any support to unload. She suggested irrational places to park the auto transport which I was pulling with a 20 ft truck. I told her several times about the difficulty of parking in those tight places with a truck so long and a very small parking lot. I suggested she move some trucks around to accommodate the large truck and trailer but she said she wasn't going to help. As I was starting the truck up I noticed that the agent had gotten in her car and was speeding off out of the parking lot. She left without checking me out or giving me any support or receipt. I never expected this lousy type of service after making a 9 day trip across the USA.
Jacquelyn JThe entire rental process was a nightmare. I scheduled pick up at Seminole Boulevard location because they have always been so accommodating and efficient. I received a call the night before my pick up to go to this location, someone had gone on to my original order and removed moving blankets, a dolley and a hand truck. This location did not open until 9:00 and my pick up was scheduled for 7:00. I had to drive to the Seminole Boulevard location to repurchase the additional items on my order. Ms. Fine was phenomenal! She is a 5 Star employee!
Cathy HGreat service from these location Ty Joe DeVito
JOSEPH DGreat friendly helpful service-thank you very much!
Melanie RSelf return process very slow took a long time for photos to load. Customer in the area using your self checkout process also was having difficulties. Notice several times that your people don't seem to want to step in and help at both your pick up and drop off location. And both were located in separate states. Looking for other places to rent trucks in the future. Last survey I filled out online days ago ask for someone to call me no one ever did.
Corey HWe got the truck with the check engine light on, so we were worried the whole time that it might break down. The Improvement should be to maintain Vehicles properly so the notification lights don't come on and scare your customers.
Daris CThe staff was very courteous and friendly.
Don SYou guys need to fix your app. It's take more than 15 minutes to upload DL. We tried 4 different mobile . Even the facility people are tried from their mobile phones.
Snobins AImprove customer service at desk. Improve contactless system.
Summer HNothing, everything was great
GERALDO BThere was a pin that holds one of the ramps in during transport missing and the ramp fell out during transport
emin L