Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)

133 évaluations

12700 Walsingham Rd   Largo, FL 33774
(Walsingham Rd)

(727) 475-2060

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: 9h00 am à 12h00 pm

Services dans cet établissement :

Pour nous contacter

(727) 475-2060

12700 Walsingham Rd
Largo, FL 33774
(Walsingham Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: 9h00 am à 12h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The entire rental process was a nightmare. I scheduled pick up at Seminole Boulevard location because they have always been so accommodating and efficient. I received a call the night before my pick up to go to this location, someone had gone on to my original order and removed moving blankets, a dolley and a hand truck. This location did not open until 9:00 and my pick up was scheduled for 7:00. I had to drive to the Seminole Boulevard location to repurchase the additional items on my order. Ms. Fine was phenomenal! She is a 5 Star employee!

Cathy H. 
Évaluation :
5

Great service from these location Ty Joe DeVito

JOSEPH D. 
Évaluation :
5

Great friendly helpful service-thank you very much!

Melanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrica P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rhonda P. 
Évaluation :
3

Self return process very slow took a long time for photos to load. Customer in the area using your self checkout process also was having difficulties. Notice several times that your people don't seem to want to step in and help at both your pick up and drop off location. And both were located in separate states. Looking for other places to rent trucks in the future. Last survey I filled out online days ago ask for someone to call me no one ever did.

Corey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN T. 
Évaluation :
3

We got the truck with the check engine light on, so we were worried the whole time that it might break down. The Improvement should be to maintain Vehicles properly so the notification lights don't come on and scare your customers.

Daris C. 
Évaluation :
4

The staff was very courteous and friendly.

Don S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

You guys need to fix your app. It's take more than 15 minutes to upload DL. We tried 4 different mobile . Even the facility people are tried from their mobile phones.

Snobins A. 
Évaluation :
4

Improve customer service at desk. Improve contactless system.

Summer H. 
Évaluation :
5

Nothing, everything was great

GERALDO B. 
Évaluation :
3

There was a pin that holds one of the ramps in during transport missing and the ramp fell out during transport

emin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley H. 
Évaluation :
5

I have no improvements to mention. It was all top-notch and wonderful service for pick up and drop off! Cannot praise them enough! Came in $2 under budget!

Konrad R. 
Évaluation :
3

The checkout process had to rrpeated several time. It was late at night and standing in the dark, retaking pictures and downloading apps seems dangerous. I gave up after 4 tries and U haul errors on the app site. Checkout process needs revised.

kimberly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX C. 
Évaluation :
4

Renting the trailer took 30 minutes, should have been done in a couple of minutes.

JAN K. 
Évaluation :
5

Fast and gave me what I wanted, staff was friendly, great place to go

ANTHONY CHARLES B. 
Évaluation :
5

Easy pickup process and drop off after hours at the key box. The truck was great and we'll definitely use this for future moves.

AUSTIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

I used the Mobil check in and out and it was great.

Dave M. 
Évaluation :
5

All is well.🤙🤙🤙

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
5

Easy Drop off

Janelle G. 
Évaluation :
5

The people at this place is very friendly rented a uhaul an a storage

THERESA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Very Good Customer Service!

Jacqueline R. 
Évaluation :
1

Have a much better attitude towards the customer. Stop telling the customer that you don't have the size they need and then proceed to tell them the only open bottom floor is a much more larger one and of course more expensive then what they originally came for. Leaving the customer the only way out is to go ahead and rent the storage unit that is way to big and way to expensive just so u can rent out and get more money . You guys at this particular U-haul storage are rude as can be and truly don't give a+&$# about the customer. I DO NOT RECOMMEND THIS U-HAUL FACILITY...

VICTORIA M. 
Évaluation :
5

Had to book last minute and these guys were awesome! Very quick and helpful. I would rent there again for sure!

BENJAMIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN GODFREY N. 
Évaluation :
5

Easy pickup via the counter. Check Engine light was on, it may be time for an oil change, but it drove fine.

HENRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy H. 
Évaluation :
5

The owner went out of his way to make this move a success. The extra days given were a godsend as it allowed my wife & I to unload without the added stress of returning the truck on the original scheduled day.

Danny L. 
Évaluation :
5

Frank was very helpful. Got us in and out timely. Explained all the fees for the rental. Appreciate his assistance.

DAVID P. 
Évaluation :
5

stay open til at least 6 pm for those who get off work

Madora L. 
Évaluation :
5

Loose Components caused huge unsafe conditions.

Tyler B. 
Évaluation :
5

Very personable and helpful. I can't think of anything that should be improved. Merci!

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Wonderful experience, I will definitely go there again.

RITA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

This location was great. So much better than a previous place I used

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY H. 
Évaluation :
3

Clean interior of cabs. I would expect a vehicle to be cleaned between every customer & now especially with covid-19 more so however the 24' truck I rent had not been at all. Cup holders had sticky dark substances in them, ashtray was full of cigarette butts, steering wheel & door handles were grimy. I picked up chlorox wipes & did best I could but didn't touch cup holder or ashtray. It was disgusting. Sorry.

LAURA K. 
Évaluation :
5

No real improvement required. A very efficient process.

angelo S. 
Évaluation :
5

It's a true blessing having compass storage in my neighborhood. Keep doing the same.

JEFFREY C. 
Évaluation :
3

The truck interior smelled aweful. Uhaul employee on the phone was aweful. However the man inside the location was fantastic. I will never use your app or deal with uhaul directly again. Only local people. You need to do some training on your end.

MARC P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doris E. 
Évaluation :
5

The man that helped was very nice and helpful. Definitely will go back to this location.

Tiffany P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon B. 
Évaluation :
5

Awesome service!

MATTHEW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol C. 
Évaluation :
3

Hood and windshield covered with old bird droppings. I order furniture blankets which they did refund me for afterwards but they were not in the vehicle like I was told they were. But overall it work for what I needed.

Steve M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

The agent there, I think he was Benjamin, was very helpful and professional. He deserves a raise I'm sure.

John O. 
Évaluation :
5

This place was awesome also. the man was extremely helpful very nice and professional. Not related to this location at all but I kept receiving text messages during my trip of more than one location to drop truck off at and one of those addresses took me to a vacant lot which was not only inconvenient but concerning when your in a strange place with a uhaul truck and obviously look like your from out of town and lost. I stumbled on to tug his place and this man here was extremely helpful and turned a big complaint Into a very positive experience. Merci

Jeff G. 
Évaluation :
5

The Uhaul rep that took care of my rental was outstanding in every way.

Greg A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA J. 
Évaluation :
1

Not happy

WILSON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINE P. 
Évaluation :
5

The only complaint I had was the drivers seat was unable to be moved forward. Otherwise very pleased overall. Excellent service à la clientèle

Angela H. 
Évaluation :
5

I'm unsure if this goes directly to Uhaul or is this goes to the location the location was absolutely fantastic however the 24-7 Rental process is the most inconvenient horrible process I have ever been through this was my second attempt at an actual location to pick the truck up in the last less than 30 days both times it was a giant Pooh show you guys would not accept my ID you wouldn't want a different card everything was an absolute disaster I was almost late to meet my Movers even though I was there by about 20 minutes after 9 I didn't get out of there until almost 10 because nothing would work properly I even did the pre check-in

Stacey C. 
Évaluation :
1

Went to pick up my truck and it was moved to a different location where I was picking the truck up with less than a tenth of a mile from my location and I had to drive 4 miles to pick up my I wasn't very happy and then the way they treated me after my truck was totaled it wasn't my fault but you would have thought it was very happy with you all

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE O. 
Évaluation :
1

Customer service here was horrible I will never go back to this location

Elizabeth S. 
Évaluation :
1

when the door got jammed open and we went back to ask for help they didnt care that we had been on hold with roadside assistance for more than 30 minutes with no answer nor did they offer to help themselves in any way

Joan R. 
Évaluation :
5

Great staff and helpful with finding me a storage unit I can afford

Michael S. 
Évaluation :
1

The dealer said I did not have a reservation and even if I did he did not have a truck. When I showed dealer my reservation on my phone he found my reservation. He then decided to look in drop box and see if any trucks were left over night. We did paper work and he handed me the key. He never checked truck out from last reservation.

James C. 
Évaluation :
5

Excellent and friendly service from Compas Self Storage!! Highly recommend for Uhaul rentals.

John S. 
Évaluation :
5

The sales associate was helpful, polite, and outgoing. It made for a smooth experience.

Brandon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert A. 
Évaluation :
5

Great, friendly service!

Cathleen S. 
Évaluation :
5

The nice young lady that took care of me was so polite And fun, made moving a great day. Merci.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rena T. 
Évaluation :
5

Customer service was awesome, so I see nothing needs improvement

BRANDON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBASTIEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody D. 
Évaluation :
5

Nothing!! Everything went very smooth--I used Uhaul twice this week and both experiences went very smooth:) Also, today, I hired 2 movers--They were outstanding:) I highly recommend them to anyone moving in the Largo area:) Great guys

Carolyn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelo M. 
Évaluation :
5

General Manager was super friendly and wonderful. She made everything easy and fast.

danielle C. 
Évaluation :
5

The staff was excellent, friendly and professional. Unfortunately, the first truck would not start, but the staff was quick at swapping it out for the next size up for us at no charge.

Ronnie S. 
Évaluation :
5

Staff was wonderful. They were helpful and friendly.

Darlene S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

olesiya P. 
Évaluation :
5

Nothing to improve

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas E. 
Évaluation :
3

they were closed when I arrived

Jeanine E. 
Évaluation :
5

Awesome location! I'll use them again next time for sure!!

Charles Y. 
Évaluation :
5

in and out really quick an informed very well with process.

Michael D. 
Évaluation :
5

I love them!!! They are the best at compass storage!!!!

Oliver K. 
Non les évaluations ont été soumises pour cet établissement.

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