Generally, very simple and painless process - like it should be. Even delightful.
Drew B
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I received the vehicle dirty and with no gas
DESMON FNOTHING! Miss Norma Patterson was awesome! VERY PROFESSIONAL!
latasha aThe receptionist was so cool and a great woman. Not only did she had me out of there quickly, but I stayed an xtra 30 mins in conversation! Great woman there.
Emanuel WWas able to schedule pick-up for 8:30am at a location that didn't open until 9:30am and didn't have a "mobile pick-up" available. I wasn't told that pick-up for the truck wasn't available until I got there at 8:30am and was then told by customer service that I'd need to wait until 9:30am. Then when I returned at approximately 12:30pm no one was there so I had to do self-return in the middle of the day in August in Texas. Had to go online with a bad signal, answer questions, go outside and take pictures of the truck. Look, if there is gonna be no one available to help then I'd like a discount for the work I did路♂️. If it was cheap, I wouldn't complain. But when service fees, mileage and gas added up, I spent about $140. I was inconvenienced by having to sit and wait for an hour in the morning and then had to do the return on my own in Texas summer heat. Not to mention the ridiculous fees. Definitely wasn't worth it. Never again. And if I ever hear ANYONE considering U-Haul, I will tell them this horror story. The $19,95 advertisement is a FRAUD! I feel like I got robbed today.
ADarreon MNo change …. Excellent service …. Thanks
Leo FJust the same way I was received wit an open arm and a well and friendly welcome that's all
Ofeimu SUhaul off I-20 didn’t have the truck we reserved so we had to wait an hour for this location to open to get a truck from here.
Joshua MFast service
CLARA SGreat service!!
Don COffice closed due to covid. I dropped truck at 2pm but receipt said 5pn because person was out to lunch... At2??? I called number on door but no answer. She called back in few minutes and said she was at lunch. Very friendly and answered all questions. Said I would get email receipt. I did get it after 5pm. I would recommend this location based on her great attitude and answering questions. Excellent service à la clientèle. I did not know where to park truck. Key box was not clear at first but was good. Thank you!!!
JOHN GExcellent customer service and friendly.
Cynthia NIt was quick; I was delighted with the service and it was faster than I expected. Great service. Will rent again from this place!
Jose TThis location was the worst. We ordered the truck for the 24/7 contactless pick up since they didn't open until 9:30. Well we got there at 8:00am our pick up time and no keys were left for us. Needless to say we had to come back when they opened and the lady was extremely put out and not helpful. They didn't have the size truck we requested or the moving items we needed such as furniture dolly or moving covers. The lady told us whatever is in the truck is what you get and she didn't have the items to give us. Well there were no items in the truck. The truck also had a foul order and did not look clean.
Humberto GI had a terrible experience with U-Haul overall, but it was not this locations fault. She did everything she could to ensure I got into my rental, including cutting the lock off so I could get the keys! Based on my experience with U-Haul in general, I will NOT rent with U-Haul again. If you care to hear more about my experience, you can contact me at my email. bardolf@hotmail.com
Barry AI had a Great experience thanks to the Young Lady!! She went above and beyond to make sure I understood everything!!! I was in a dark place because I had to move out of my apartment but she made me feel better by being nice and helpful!
Tamika JNothing.....DeNorma did an awesome job!
Lorrie KThere is very little parking for customers but other than that everything was great.
Suzanne DEverything was very good, good Service, Nice Customers service, lm very happy using Compass Self Storage. Norma is Wonderful person and great Service, lm prefer to go there went l need Uhaul, and Storsge, Thanks you for the Services
adalgiza MY’all were amazing! Sense of humor, helpful, kind, wanted to give us the best deal.
Patricia VLady who helped me was great. Very personable and knowledgeable!
robert sAwesome Customer Service.
SHERWIN LHad a "guaranteed" reservation for 8am at one location, called the day before to confirm and assured all was set, but later in the day received info that the truck would be at a different location that didn't open until 930. Not happy at all.
Stephen SI love this location. De'Norma is the manager and she handled my every need. I got the truck on time and it was easy to return.
kevin MThe lady was very nice..
Carlita WNot sure of her name but she was so helpful and provided a solution to a frustrating event trying to find gas stations with gas and also first drop off location. She went above and beyond and I do want her to be recognized. I also noted her call a customer by name and just tray him like she was family..wonderful lady. Thankyou! This was compass self storage..off Watson rd.
june pThat lady was very helpful, and courtious. The problem lies with U-HAUL its self. I called to book a tow dollies to move my 84 Mercedes Benz. I gave all the info then was told "U-HAUL" would not be able to help me because the merc. Was to low. NOT true, I had another merc I moved awhile back so I knew it would fit and not catch or rub or drag. I am not happy with U-HAUL. If I have to do business with U-HAUL i will do it thru an off site.
ken mI was completely mislead on pricing and ended up being charged almost $50 more than what I was told. We went over all the fees when I booked. Then when returning the uhaul and trying to get someone to help me with the huge cost difference I just kept being sent to someone else. 3 people later it still isn't resolved. My frustration level is through the roof now and had gone on for 2 days. Hopefully I'll actually get myrefund for the difference. That will be the only way uhaul can make it right in my book. Other wise I won't be renting ever again.
AUSTIN OS.O.
Meiosha FThe ladies that helped me both times were great. They were polite, friendly and took time to explain my options without trying to "oversell" other products. Excellent service!
JACQUELYN MThis location provided fast & friendly customer service!
MONIQUA FOn our trip the rear right outer tie went flat, we waited for a recovery personnel top arrive, after he replaced the tire he showed me the condition of the tire. To my surprise the entire tire was threadless, not wormed out, but completely bald of threads. Now imagine had that tire blew out while at 55 miles hour while towing my wife's Caravan? Can you imagine the disaster it could've created? Not to mention the danger you placed our lives in, my son and myself. After that incident, I had trouble sleeping and concentrating, just thinking about how your company almost ruined our family. That is totally unacceptable and I am presently consulting an attorney to take legal action against your company. That is totally negligent and downright irresponsible (I have pictures to prove it ). I rented your equipment in good faith, trusting that the vehicle was in safe operating conditions, but obviously that was not the case. In fact, additionally I will contact the DOT and send them copies of the picture of tire. But that will just not be satisfactory, I will contact the Channel 7 news here in Miami as well as in Texas, and ask that they conduct their own investigation and bring it to the attention of the public, because as a hardworking and retired federal officer, I feel I have a responsibility to inform others of the dangers in renting with your company. I will also go on social media, and there are plenty of followers, notify and place the pictures on the social media. As soon as I consult an attorney, I will contact you or my atoorney will.
ERIC MExcellent
SANDY MShe didn't know how to process the check out correctly, so we sat there for an hour while she tried over and over again. She took two personal calls while attempting to check us out. Then this location didn't even have any of the additional equipment for my reservation. I had to drive down the road to acquire the blankets and dolly that I needed. Disappointed overall with this experience. Please educate your staff. They need a refresher on the CRM software you use as well as a course on customer service skills. Don't shoot the shit with your aunt while checking me out!
KYLE CAwesome experience with Compass Storage in Grand Prairie!
CASSANDRA AThanks for the help ladies Great job
Gregory WKeep Joshua Bledsoe out of public view
Kenneth bI apologize, I forgot the ladys' name . . .but I thank her for her job well done. She was, hands down , the best u-haul site manager I have ever dealt with. She went above and beyond . . . .and for that I am greatful. There needs to be more people like her period!
JEFF C